Prince of Wales Hotel

Wall is thin.

Friendly staff, amazing restaurant and bar service. Great views ! The wind was crazy loud when trying to sleep, and rooms are outdated and small( I under stand that’s what they were going for) Overall worth checking out

Staff polite. Food was not good. Drinks weren’t good. There are better places to stay than the POW. Very disappointed.

The property has been there a long time. Amenities are old. You can hear people talking in the adjacent room and you can hear the wind blowing through the windows/walls. You drive a long way to get to the property. Lovely view of the surrounding mountains and the lake. There is no breakfast provided. Limited selections available for breakfast in the restaurant on the property. I had the french toast and did not really care for it.

The hotel is gorgeous on the inside and outside. The staff were friendly and helpful!

Very beatiful, old historic, hotel. We had a great time. Lot's to do and see in the surrounding area.

Shops in town, beautiful few, older hotel but it had so much charm, food was amazing in the hotel, would definitely stay there again.

Discriminate single American travelers Would be seated at main dining and hadnt eaten since 5am (It was 5:30pm their time) Family after me without a reservation was seated. Buffalo and trout was on menu but"out" as end of season. Id stay on US side on how I was treated. I don't think they understand the cost we incur just for the experiecne and time it takes to fly and then drive there.

Charming but would have been nice to know there was no tv in the room

Amazing staff, service, food, view, everything was wonderful.

Unique historic wood building. Room was small. Service was excellent. Food was an experience. This includes dinner and high tea which were very enjoyable. Glad to have experienced it - once.

Vibtage experience. Be aware that the rooms dont have AC. Also the elevators are manually operated, so you may have to take the stairs quite a few times. The rooms will have black flies.

Staff at the hotel and gift shop were accessible. The property itself was pretty basic. There was no T.V. Or in room services.

The building is old and the new windows in our room leaked .that’s i think we want to say.

The staff were exceptional! The food was good, a little different but good. They used the local foods on the menu for classic English cuisine. I thoroughly enjoyed my stay and would definitely go back.

Hotel and rooms need renovations. Poor aeration, no washroom fan, no kettle, no TV, no fridge, no microwave, no iron. No value in what you pay. The only plus in this hotel is the view, lake or mountain view. It can be renovated and still keep the style.

Room carpet had dust all round the edges. Needs a better vacuum. $12 charge for parking and use of a hairdryer a cash grab. Only hotel on our ten day road trip that didnt include these standard items, paying for the view.

The exterior and all the common areas of the hotel are beautiful. Our room, however, was shabby. The carpet was old, the blinds were old, and the chairs were filthy, and the cushions were as flat as pancakes. The room was not clean. The windows were filthy, and the beautiful new bathroom had dirt on the tile underneath the mirror which you couldn’t even see in. The room smelled musty. The bed was comfortable and the shower was great. There was a $12 convenience fee if you wanted anything such as a hairdryer or white noise machine. The staff was absolutely wonderful. I was very disappointed.

The bell hops and elevator staff were exceptionally helpful and welcoming.

Staff very helpful

Its location on the hill is fantastic. Lobby and the hotel as a whole is beautiful but the it smells and is outdated. Upcoming renovation is much needed.

The property was borderline decrepit, with thin walls/old carpet in rooms &unsafe large single pane window in the bar. Grounds looked kind of grubby immediately surrounding the hotel. The lake of course was beautiful. The staff were very good, and the beds comfy, but the hotel overall compares poorly to other historic icons like the Banff Springs

All areas in good shape. Excellent service.

The staff was great! The restaurant was impressive with great food and meal was excellent.

Yes it was draughty… it’s old . But it was beautiful you truly can’t buy that view. Staff multi cultural so lovely hearing all their stories… rooms old but beautiful most comfortable beds. Yes anyone can nitpick if they want , but truly a beautiful majestic spot..

*friendly, extremely helpful staff *Excellent views *Morning coffee and fruit *Comfortable bed *Hikes right outside the door. -Can get incredibly windy for over 24 hrs straight -long overdue for a good paint job and some weatherproofing

Very good hotel.

The location for this hotel is wonderful. Outstanding views which take your breath away. The hotel is a beautiful time piece and lovely to look at. The young staff are pleasant and very helpful. Sadly that’s where the good things end. Do not expect anything approaching a good night’s sleep due to the noise from other rooms despite wearing ear plugs! There is no coffee after 10 am unless you buy it from the gift shop. There was no tea available at all. It says that residents have free tea and coffee from 6.00am to 10.00am yet on leaving the hotel charges $25 for ‘amenities’ which is parking plus the coffee and non-existent tea!! The only water to be had is located down a steep flight of stairs which is not accessible if you have mobility issues. You have to ask for hairdryers at the reception. On top of all of this are the swarms of flies everywhere! The notices explain that due to being in a national park the hotel can’t get rid of them. It’s awful and we had several bites. The rooms are very cramped and dark. There is a smell of manure everywhere. We were very sad as this was going to be a real highlight for our trip.

Good

I would not have stayed just for the experience if I knew what I was getting. A room with no extras, no AC, no coffee maker, the one ice machine is in the basement many floors from the room. The rooms can hear every door closing, every person walking around the room and can even hear a person in the room next to us on the phone. Just an old hotel. Not worth the cost, though a very unique place and a gorgeous view. Everyone has to make that call themselves, but for me and my family…we would not stay here again. Get down on the lake with all the hotels with normal stuff.

Amazing scenery and nice staff

Beautiful Hotel and Town in Waterton National Park. Excellent food and service, Comfy rooms.

The staff was incredible! Place was historic! Definitely an amazing stay!

The rooms were comfy & clean. The hotel itself is a masterful piece of history with it’s 98 year old wooden architecture. Very cool! The whole Welsh thing could be toned down. It’s a little too much. The Staff were mostly young visa workers whom were awkward & not cohesive in their costumes & attention to details & speaking confidently. I overheard one server only talking to 2 very uninterested patrons about how she couldn’t wait to leave & go back to New Zealand. I saw no Senior management present at anytime. With a hotel of this calibre & given it’s incredible history, that the staff should be more seasoned & attentive. Also, the menu was ok. It could be re-vamped to reflect more classics & have more locally sourced ingredients.

Absolutely amazing views and nearby hiking and dining options. Staff were amazing and knowledgeable. Each night offering an info session about the property was a nice touch.

Very beautiful history hotel. Excellent service. No air conditioning, but can open up the windows. We where there in August.

Everything was exceptional.

The Prince of Wales is absolutely beautiful! I don’t know that I’ve ever seen a more beautiful place. The staff are all so friendly and helpful.

Back corner tables of the dining room are very hot.

I have stayed here before….beds are terrible.. I get..history…..but just sad room… food.. was out of most on menu.. especially high prices….bringing friends soon…staying in town

Loved that it had an elevator; frank often gave us a ride up to the 4th floor, and helped with our bags. He was so very nice and friendly. Matias was friendly when checking in and out. Also a very nice waitress during breakfast at the restaurant on the right side upon entering .i wish i could remember her name. Everyone was very nice, courteous, and asking about plans we had or offered suggestions. Cannot remember the young mans name that also took us in the elevator. Culry hair with s little moustache. Gave us a history lesson about the elevator as well as Frank. One other wonderful thing was the large updated shower. We were on the 5th floor. I would love to visit again, but a longer stay next time.

The Prince of Wales Hotel’s location is fabulously picturesque which includes the old world charm of the hotel itself. All three dining options offer a spectacular view of Upper Waterton Lake as well as excellent food & service. The grounds contain & allow access to foot paths where you can completely absorb the landscape. The Prince of Wales Hotel offers a door to all that wish to experience the embrace of Mother Nature.

This hotel is iconic and a must-stay place once in your lifetime. Our room has a lake-view which is incredible. The tea service was super fun and the service is stellar. Our room has a deck which you can walk out on. Bathroom is updated and clean. Bedding is comfy and clean. Highly recommend.

Beautiful stay!

Fabulous , friendly staff . The lobby & atmoshere are only rivaled by the magnificent views

Frankie was very helpful to help create the birthday surprise as well as the restaurant manager

Blake and Mia were especially great Bell Hops. Very service oriented and a lovely old historic hotel. Great views from the Lobby and dining room. Interesting historical 7pm talks by Bell Hops. We had a very relaxing time. Fun scenic boat ride and some nice short hikes and beautiful drives. Also enjoyed the Buffalo Paddock. Waterton is not near as crowded as GNP in Montana!

Stayed here traveling back from Jasper to Kalispell. The lodge was in a beautiful location. Phenomenal views and we actually walked to the Bears Hump trailhead. Service was average. We waited 45 for our breakfast in the restaurant. One small slow elevator - we took the stairs.

Beautiful views.

The thing that stands out about this property is that it is a unique legacy hotel with a one of a kind character. It was constructed by the Great Northern Railroad in conjunction with neighboring Glacier National Park. One must remember when staying at such a property that it is old and because of it's historical significance it is not modern so there are "inconveniences" that are a part of that special legacy. The staff is young and eager to please and proud of the property and the legacy that it represents and this is reflected in the service that they provide. If you are going to stay at Waterton Lakes National Park (Glacier/Waterton International Peace Park) you absolutely should consider staying here.

Beautiful hotel in a scenic setting. The rooms are more traditional style and not as spacious and outfitted, but very charming place to stay with beautiful lobby, grounds, and lovely restaurant.

Beautiful location and lovely property. Smaller rooms but quite adequate. The hotel was built in 1928 and reflect the time period with upgrades. The view from the lobby is wonderful and give the Canadian welcome anyone would want to have. Nice restaurant at hotel and some nearby. Small town flavor. well worth the visit

Enjoyed our stay. Service was fantastic. Can’t beat the view!

Room was too primitive. More furniture would have been nice. Controlling the room temperature was impossible.

A stunning and historical place to behold! It was a privilege to have the chance to experience the Prince of Wales hotel!

Beautiful iconic hotel with great views! Staff is knowledgeable and friendly. Close to town. We traveled with family and had conjoined rooms and the shared balcony was nice.

The hotel is an old hotel but if you want to enjoy the nostalgia of it for a night I’d say do it! Great view of Upper Waterton lake. Food & drinks a bit spendy. Many stairs to climb if you stay on upper floors or get a Bell boy to take you on the old elevator. Staff were amazing and so kind and helpful. No air conditioning, just fan & windows open. Our room was quite small with a great view of lake.

The view was great. The walls are very thin. You can hear your neighbors. Rooms very small with bathroom sink in room. Bathroom was updated.

I’m so excited to finally stay here! I adore historic hotels and this one is 100 years old. It’s also right in the heart of amazing scenery!😄

The room is clean and the bathroom is renovated. But you have no amenities in the room.

Beutiful. Historic. Scenic. Food was ok, pricey, but that was expected, not too sure if the high tea was worth the price, but unique and fun to do just once. I did not have huge expectations regarding the room due to the history, but still nice, small and took a little to get use to the plumbing haha. Still a beautiful hotel and a fun little adventure.

The room is clean and the bathroom is renovated. But you have no amenities in the room.

Hotel put us in a room beside the ladies bathroom first night, it was also an adjoining room which was loud and the neighbours complained about our daughter crying at 8pm and got moved. The second night, they moved us to a room beside the elevator basically in the attic, after we asked right in the morning to move, the front desk said that's all they had to offer. It was the loudest most inconvenient stay ever. The front desk staff was young and inexperienced, they put people with a baby in the loudest rooms, causing them to have to move 2+ rooms (ours and our neighbours). Not sure if it's because we booked hotels.com - but felt like we were discriminated against because of how we booked - that or the staff are totally incompetent. The hotel is old and rickety. For what you pay, you get a 100 year room with pillows that are from dollarama 5 years ago. The staff seem unprofessional and the whole hotel / restaurant are essentially a cash grab. Definitely recommend staying in town and just going here for the viewpoint. This was one of the worst stays I've ever had.

Probably the nicest staff I have ever seen.

Very beautiful!

Amazing stay!

The hotel is quaint and clean but not sound proof! One can hear the person in the next room snoring and every word of a conversation.

Stunning views and to experience staying in this hotel was on our list of experiencing! Walls are super super thing so don’t yell at your spouse 😉 but was pretty impressed with it all and would love to go back again one day!!

Nice hotel

The view is lovely, with an old-world charm.

Excellent hotel in a unique environment. Historic charm and grace abound. 5 stars

Built in 1927 the hotel has history and elegance with a million dollar view! The evening presentations were informative and presented by staff dressed in traditional uniforms. The elevator is one of the oldest in Canada and cannot be operated independently by guests therefore a climb of 71 steps to get to our 5th floor room was required. The rooms are simple and a bit small, but that lake & mountain view made up for it. We would definitely stay again!

Loved the staff and history of hotel. The view is marvelous. The room really needs to get some sound proofing, ear plugs don't cut it.

A unique experience ! No tv and no ac, tiny rooms, but TONS of charm & character. You can hear your neighbours (old walls & old doors), but there are earplugs provided so it was not a problem. The ambiance & the view are well worth a few inconveniences. High Tea was fantastic. Morning Coffee in the lobby, with the view, was the best. Real, old hotel keys for the doors !!

One of the piece of art hotel in the national park. Very unique experience and the view of the lake from the room is amazing. Definitely recommend.

I have stayed at this hotel a number of times. Every other year I would have highly recommended it, but changes this year have completely altered the atmosphere of the hotel. The Prince of Wales is a historical site, and is worth staying at for that reason. There are no televisions in the rooms, so the center of activity was the area south of the lobby. In previous years this was a dynamic place, with family's playing games, people enjoying a coffee or drink in front of the large windows, visitors taking pictures. It was a meeting place and gave a welcoming, open feeling to the hotel. This year this area was blocked off. It was changed to a pay restaurant and lounge area. This changed the area to a sterile wasteland, completely altering the atmosphere of the hotel. There is also no other area in the hotel for paid guests to gather. I cannot recommend the hotel for this reason, and next year for my first road trip of the season I will be going elsewhere. Hopefully the hotel changes the area back to what it was before.

Decaying grander

Its authentic heritage site experience however its not kid friendly. We opted for ugraded lake facing room but it felt extremely claustrophobic. There is no TV in room pr basic stuff like dryer. Due to the property being very old and on the hills, winds feels very noisy. Views are incredible. Food is decent but service is slow. All in all not a great option for people with familiar but if you are going for a technology free, quiet weekend its a good option.

Awesome staff

This is a beautiful hotel, the views alone are worth the trip. The staff is very accommodating and helpful, we had a wonderful trip.

Amazing stay

Amazing place, wonderful stay! Absolutely loved our 2 nights at Prince of Wales. The staff go out of their way to be helpful and kind. Food and service in lounge and restaurant were top notch. Our room was small, but certainly adequate and we were only there to sleep. Too much to do and enjoy in Waterton with just 2 days there. Will be back and would recommend.

Very old Hotel with good and friendly unexperienced Staff,Breakfast Omlette was Cold and no Toast for Breakfast.(better places for Breakfast in Town) Never order an Expesso Coffee because all you get is an regular coffee, they have no clue how to make an expresso. Overall the View is amazing the Hotel is at best average.

Lovely hotel, lovely people!

The service was extremely disappointing and did not match the high price. When we first arrived, we found a wood tick on the bed. To be fair, when we called the front desk, our bed linens were changed immediately, but this situation raised serious concerns about cleanliness. The next morning, the front desk asked if we were checking out, even though we had booked and checked in for two nights, the system only showed one. Lastly, our room was never cleaned during the day. After our first complaint, we were told housekeeping was still working. When we returned that night, the room was still untouched. We had to call again to get it cleaned, which was frustrating after a long day. Overall, the hotel looks great but the lack of basic service and attention to detail made for a very negative experience. We would not recommend staying at the hotel.

Excellent

Wonderful high tea and breakfast.

A unique property located in a beautiful location a top a hill in Waterton. An absolute beautiful setting and unique hotel. A blast from the past and hasn’t changed much since it was built in the early 1900’s! Definitely worth the trip to see the most spectacular incredible views and hiking is second to none!

Like going back time 100 years. Rustic and unique.

Stayed one night but loved the beautiful view. Staff was super nice and very accommodating. Loved the fact they loaned us bear spray while visiting because we did see several bear sightings.

A must do

We had a wonderful stay at the Prince of Wales Hotel! The location is absolutely stunning with breathtaking views, and the historic charm of the hotel really added to the experience. The staff were friendly, welcoming, and always happy to help, which made us feel right at home. We also really enjoyed the food — everything we tried was delicious and thoughtfully prepared. The only small disappointment was that the bar closed at 10:00 PM. After a day of exploring, it would’ve been nice to unwind a bit later in the evening with a drink and the incredible view. That said, it didn’t take away from what was otherwise a great visit. We’d absolutely recommend this hotel to anyone visiting Waterton!

We go there for the ambience, this time the lobby area was really cold but it was also the first week of the season. Would really like simpler choices for breakfast all expensive and fancy. We love this place and will continue to come

The main great room/lobby of this old historic hotel is pretty much worth it all. Spectacular views and a comfy relaxing atmosphere. The room itself was meh. But it is historic so that’s part of the deal. The point is to spend your evenings down in the great room that is equipped with many chairs, sofas and tables for reading, playing cards, having a drink and looking out at the amazing scenery. There is a good restaurant right off the lobby and also a really nice bar where you can have lunch, dinner or a snack. There is a snack/gift shop open too 9pm where they will make you a speciality coffee. It’s way in the back of the shop so look for it or ask.

The place was situated in a beautiful place with views everywhere. There maintains needed,walk way, and some painting. The staff was amazing, helpful and fun!

What a view!

Location

Beatifully maintained building but old with limited modern conveniences. Room noisy, drafty, no hair dryer, needs a little more care. Staff and food services great. Location fantastic, building iconic, view from lounge spectacular.

All staff were pleasant. The location and view from the hotel can't be beat. Food in the restaurant is very good.