Unico Hotel Riviera Maya Adults Only

Todo! Las instalaciones, la calidad de la comida y bebidas , la cama que es muy cómoda y sobretodo el personal que es super servicial y atento. Celebramos el cumple de mi marido y le pusieron unos detalles en la habitación. Da gusto el trato que dan volveré sin duda.

Unico was such an amazing stay, my family and I enjoyed it so much we were so taken care of from the moment we got there. Eduardo, our personal host/ concierge was so helpful and always accessible whenever we needed him. I can not wait to go back!

Quarto amplo, banheiro bom, com várias opções de lazer e equipe atenciosa.

A reposição de itens no quarto poderia ser automática, e não ser obrigação do hóspede requisitar.

Property was amazing

Zuleima was the highlight of our stay! She is attentive, lovely, and very caring. She made us feel like true family. We want to thank her she did her absolute best every day to make our time as enjoyable as possible. She is definitely the reason we will likely come back! She is a very friendly and delightful host and a real asset to the company!

The food

Great hotel, great resort, food and drinks were great.

Getting pitched "not a timeshare" upon arrival

La atención personalizada que ofrece

The property here is wonderful, new and clean and modern. The Staff were incredibly attentive and friendly. Our host Laura Flores went above and beyond to ensure we had everything we needed, including chairs reserved, dinner reservations and information about daily activities. The food was very good and the French restaurant Avec was a standout. Restaurant manager Patricia was incredibly sweet and kind.

The main issue we had and which was in stark contrast to the rest of our experience here; is that upon arrival we were offered complimentary massages if we would attend a breakfast presentation first thing the following morning to learn about several other hotels that the company had. We were not aware that this was a membership sales pitch because we were unaware that there even was a membership program. We sat through the breakfast without knowing this and then shown an ocean front suite. Afterward we were taken to the offices where we learned that if we pay $40,000 plus annual fees we can get 25% off a room regular rate with the coupons they will give us or a low weekly rate on “nothing special” time shares world wide. The pressure was intense. No time to even consider if this is something we wanted. Make a decision right now, Give us money, Finance the rest. Not worth a massage to be so irritated. I would have never agreed to this had I known.

Beautiful resort and great amenities

Small portion of food in some restaurants

The food was excellent, fresh and great taste.

The resort was far away from any activity. Building number six smelled like sewage in the hallways. The outside of the building cleanliness is being neglected. The pools are not heated, and all the pools are made of gravel that hurts the bottom of the feet.

El servicio

El día del check-out hicieron lo posible porque nos salieramos temprano, incluso antes de la hora del check-out.

Чистые аккуратные номера. Достаточно разнообразное питание.

Максимально странное отношение персонала. В отеле можно курить только в нескольких местах, ни на пляже, ни в номере на балконе курить нельзя. Мы туристы из Европы, и нам было максимально удивительно, что в номере нет адаптера для европейских розеток. Более менее нормальный кофе есть только в кофейне. Во всех остальных ресторанах и барах кофе максимально отвратительный. Также в отеле слабоватый WiFi, на пляже вообще нет сигнала.

From the moment I arrived, the service was outstanding. The check-in process was smooth and welcoming, and the staff went above and beyond to make sure I had everything I needed. The room was spotless, spacious, and beautifully designed, with a super comfortable bed and great amenities. What stood out most was the attention to detail and genuine hospitality from the entire team. I’ve stayed in many hotels, but this one truly sets the standard. Highly recommend and can’t wait to return! My concierge was Manuel, who helped me with my bookings and any concerns.

The property was stunning and the restaurants were all incredible; we kept debating which restaurant was our favourite and we kept changing our minds because they all wow-ed us in different ways. We loved the adults-only and calm atmosphere of the resort, but there was enough energy around the pools and bar to keep the place lively. The quality of the 24 room service food exceeded all expectations, and we loved lounging on our balcony every morning, enjoying the view of the pools and beach, with our fresh pressed juices and coffee and breakfast. Our favourite perk about Unico 2087 is probably their personalized host service, where they pair each party with a host who texts you daily to help you set up reservations, sort out anything you need in your rooms, provides information on activities or fun things happening around the resort, and checks in regularly to ensure there’s nothing amiss. Our host, Karla, was so incredibly lovely and she made us feel so pampered throughout our week’s stay. She made all our dinner reservations from day one so we would never have to worry about anything, and answered all our questions. She learned our likes and dislikes and made recommendations accordingly. She helped us organize room service mixology sets so we could bartend in our own room.

Quiet stay in a beautiful hotel focused on customer experiences. Enjoyed time on the deck with my travel partner.

Beautiful hotel, quality food & exceptional service!

The staff at Unico was incredible.

Go somewhere else

UNICO was a bit of a letdown. We chose it for a birthday celebration, expecting to be amazed, but unfortunately that was not the case. On the positive side, the staff was wonderful. Our butler Tony was excellent, and our housekeeper Felicita took great care of us. We had no complaints about their service and they were truly the highlight of our stay. Where things fell short was with the property itself. We were surprised to learn UNICO only opened in 2017 because some areas look much older. The resort is in need of better maintenance and more attention to cleanliness, especially in the pools, hallways and elevators. Another disappointment was the limited dining options during the day, since the only choices for breakfast and lunch were the buffet and the poolside food for lunch. The biggest disappointment was the sales pressure. If you attend their presentation, be prepared because the sales approach is extremely aggressive. After our initial meeting we politely said no thank you, yet three more people approached us trying to sell the same thing. Even after completing a survey at the hotel and expressing how uncomfortable the experience was, the manager still pushed us to buy a membership. Overall the staff’s hospitality was excellent, but the resort itself, the lack of dining variety during the day, and the high-pressure sales tactics made our stay less enjoyable than we had hoped.

Beautiful property, amazing staff!

Beautiful property, amazing service. Food was average

Clean Room staff spa océan view

We loved the pool. Tony was excellent to us. The food was really good. We will come back

The property was clean and safe. So relaxing. Very small and intimate. We loved the cleanliness and restaurants - but most of all the staff. Jorge who was assigned to us worked every day to make sure our stay was great and our bell service was on time and our transfers were done. We will be back and are looking forward to it!

Loved the resort, food and staff. Fernando was our personal host & was so great to me and my guests. They really make your stay worthwhile. I went for my mom’s 50th birthday and they really made it special. I would definitely visit this resort again and their other hotels.

They made us talk to like 6 different people selling basically a timeshare— and after telling them no, we ended up not even getting the free things offered to us if we just heard them out, because it took 4 hours of our day! And they booked our gifts during the presentation time. Do yourself a favor and just pay the excursions!

Hotel was really nice and well maintained. The food was actually good for an all inclusive. Staff was very helpful and attentive. I’d recommend this hotel to a friend.

The hotel was clean & rooms were great . Food selection not the greatest & beach was not great. Rocks everywhere as you enter. Brown water.( not hotels fault ) Low to no entertainment during the day & evening time.

We didn’t like the time share opportunity that they keep trying to get us to join. They don’t like to take no for an answer. Very pushy. It’s also really strange how you have to be a member to swim in certain pools. With that being said they have a Very well ran establishment. Service is top notch. The food was really good. We didn’t like how some restaurants were closed on certain days. Theres not much for entertainment there. The spa is really expensive and massages weren’t the best. Room service food was amazing. They really take pride in their food and service. Everyone speaks really good English. Which made our stay very enjoyable. USA transfers was great for transportation from and to airport. Felt really safe with them.

Las habitaciones están muy bien, limpias, cómodas, amplias. Solo recomendaría mas presión al agua de la regadera y mejorar la velocidad del internet. La comida es de gran calidad, las instalaciones las tienen impecables, y la decoración en general es de muy buen gusto

The staff were very friendly and helpful with everything. Property was clean and very well maintained. It is a very relaxing property.

Our honeymoon at Unico 2087 was an incredible experience! The food options and quality, from their multiple restaurants to the poolside snack bars and in-room dining, were amazing. Sushi lovers: be sure to visit Mura House for some of the best rolls and sashimi you’ll ever have. Our local host/concierge did an absolutely incredible job of supporting us throughout our stay. He demonstrated exceptional service and was extremely personable. He went above and beyond to help us celebrate our honeymoon with some extras and personal touches. We can’t thank him enough for making our stay special and effortless.

This resort is simply amazing, all the staff members were super helpful and attentive.they took care of your needs within the first 2 minutes of walking in to an area. The staff made sure everything was taken care of. The resort is super clean and very decorative. They had a super clean aroma throughout the resort which was amazing and relaxing. The gym is well equipped and offered several machines. If you want a very relaxing morning and night definitely book here. The pools were very clean and enjoyable. Definitely book here for a couples getaway!

N/A

Que Booking NO notificara al hotel oportunamente tuvimos que esperar 3 hrs.

Everything

Unico is the most incredible all inclusive resort I have ever been too. From the service, the food, the attention to detail... It was all perfect. My wife and I went there for our honeymoon and we were blown away at house attentive everyone was and how caring and friendly they were. They acknowledged our honeymoon almost everywhere we went and did some special things in our room for us as well. They were always making sure our stay was perfect and offered to fix anything we needed to make sure we were as comfortable and taken care of as possible. The food was out of this world amazing. My wife is a picky eater and there was not a single complaint about any of the restaurants or the buffet. Everything looked and tasted amazing... I can't single out any restaurant I would recommend because they were all equally mind blowing. Our host was Eduardo, from the moment we got there and met him up until our last day he was amazing. Made all of our reservations and changed any of them that we wanted. He sent us good morning messages everyday asking how our night was and our plans for the day... If we needed anything done in the room to make it better... If we were happy with everything. Extremely caring and professional. Cannot reccomded this place enough, it is well worth the price tag. My wife and I will definitely be coming back.

Overall. Good dining options, quality of food and drinks are generally very good. Accommodation is modern, clean, comfy beds. We had a swim up pool, a great option. Staff were plentiful and helpful. The concierge was responsive. There were just a couple of negatives that slightly marr the experience.They go hard at you with a heavy sales pitch on the Hard Rock group membership (40-80k commitment). If you sign up for the free massage expect 1.5-2hr where the last 30-45 mins are hard sell through a total of 3-4 reps. It's a bit much and doesn't leave the best taste, even with a free massage this is way too much. The slightly off position on this is, they view the captive audience as fair game for classic hard sell tactics. Additionally, the assumption that everybody that walks through the door is a target for a substantial membership commitment regardless of their family set up and vacation schedule. All while being on vacation at the time. There's a couple of comments on property upkeep. Overall it's very good. But, there are some details that get overlooked, such as tiles falling off the swimup spa. Not deal breaker and easily resolved. The pool dj was very good. It just happened every other day. In all honesty for us, it was a little too quiet without it every day. Equally, evening entertainment was sparse. They could easily have entertainment outside in the evening but choose not too. The "club" area is not conducive to chat, it doesn't really fit.

This is our 2nd time back to unico and it was once again an excellent experience. Our last visit was about 2yrs ago. Since the original visit, the property is starting to show its age a little. Not bad by any means, but it lacks the like new presence it once had. The staff I think was the best yet. The pool crew never left you wanting for a thing. Incredible service. The new French restaurant was a great surprise, and altho we only got to have it once (opening bugs had it down so we couldn't return a second night) it was a delight. Beautiful setting, great food. Truly a delight. Overall still an exceptional stay that I would recommend to anyone looking for a top notch experience.

Best Hotel I’ve ever been to.

The spa is really the best part of the resort

Loved our stay. Staff was very helpful and kind. Every need was met from drinks to cleaning staff. Beds and pillows were awesome. Only draw back was pools were painted black and a little to warm. The one quite pool was painted white and was cooler.

Todo estuvo maravilloso pero al final en recepción cuando volví a rectificar sobre hasta que hora podía estar en las instalaciones, la recepcionista me lo hizo ver como una excepción puesto que el concierge que me apoyó en mi estancia me comentó que podía estar hasta las 3 pm. El check out del cuarto lo hicimos a las 12 no estaba preguntando por late check out. Trabajo en el turismo, un tiempo trabajé por cinco años en recepción y una de las básicas de servicio es internamente verificar y no decirle o hacerle ver al cliente que no le crees y remarcarle que es una excepción. Eso casi me deja un mal sabor de boca.

Great

It was really good. Service, staff and food. Especially French restaurant😍

We really liked how attentive our concierge Antonio and Alberto at the main pool were.

We chose Unico to celebrate our honeymoon and 100% plan to return in the future. The service was great and the food was amazing! As an all inclusive the food exceeded our expectations on both taste and options. The property was very quiet with several choices to spend your time.

Na

The food was not the best could have been better. The drinks were not great and even if you found an okay drink the second time you would order it it would not taste the same. The activities where pretty good we loved the swim up room over all a great place to relax

What i like about the property is their staffing crew members are always has a warm welcoming personalized and services each time we run into each other. What i do not like about this resort is the has 1 buffet option serving ONLY for breakfast. For lunch and dinner is available for restaurant style. Lunch and dinner we had at the Mexican restaurant and Japanese restaurant both places foods selections are bad. This resort is overrated on social media but once you experience it in person is the opposite.

I have stayed at all inclusive resorts in Mexico for a number of years and Unico is by far the best experience I have had. The resort is amazing, clean, beautiful, and has an amazing staff. Check-in was relaxing and I did not have to wait like I have at other resorts, the room was modern and comfortable with the staff doing what ever they could to make us feel at home. Our local host/butler Eduardo was fantastic, checking in with us daily, answering questions, helping with reservations and experiences, and making our stay something that I will always remember. One of our favorite experiences was the mixology class, it was an amazing experience and the mixologist was fun and engaging. The food was the best I have had in Mexico, there is something there for everyone. From poolside snacks to room service and restaurants everything was delicious. I am very excited for their new French restaurant to open and am confident that Unico is the only resort I will be going to from now on.

Middle of trees and wild life, no crazy noise or neighbors

Definitely would go back

Beautiful hotel

Noisy at times . Music from the pool.

Great food options. Service was excellent. Staff is super friendly and welcoming.

Very nice service overall, people really having you feeling confortable, really attentive. The food is good, better than most of the hotels arount. Your private concierge will do everything for you. Thank you Emmanuel! Nevertheless, i was expecting much more regarding the hotel by itself, building, amenities, pool, vegetation considering the quality of other hotels around with similar price point. Improvement in overall hotel maintenant won't be an extra. Everything looks a litle bit aged. Garden/ landscape isn't a reference. Pools are not clean enough ( hosts during my stay were also probably not the most educated and clean...).overall good experience thanks to the employees there doing their best for you, but a property to improve urgently to match with it price point!

Entire stay was excellent! Food, drinks, and service were beyond our expectations. The staff was so friendly and lovely to talk to. Standouts were: Pascual and Luis- 2087 restaurant Alberto- 2087 pool waiter Juan, Luis, and Antonio- 2087 pool bar Antonio- Palmera Lounge We can’t wait to go back for our next anniversary!

Stay was great. Staff was amazing. Food from the restaurants and buffet were great. Only one issue, the swim pool needs to be cleaned more often.

Food is great

The food could've been better. The choices at the restaurant were ok it had no taste and was blamed. Out of all the restaurant Italian was the best place love it.

10/10. I’ll be visiting again.

Had high hopes for UNICO. The property was lovely and the staff was great. We received amenities and catered service beyond comparison to any other hotel we have visited. However, our neighbors were awful, loud, smoking marijuana stinking up our balcony, fighting at all hours in the hallways and blasting music until 4AM which made it very difficult to get any rest on what I planned as a restorative vacation. Despite numerous complaints by us and other guests, there was no resolution or concern from the staff beyond, “we issued a warning and hope that it won’t happen again”. We requested to be moved the same evening, and the request fell on deaf ears. We were then left to endure this foolishness for 4 more nights and could not rest at all. It really ruined what would have otherwise been a top tier vacation. The service is otherwise impeccable, the drinks are flowing and top shelf, the property is new and beautiful and the food is awesome for an all inclusive.

Ok

Entertainment quality could be better.

Beautiful grounds Excellent staff The chefs came to the table and introduced himself. He was excellent Really enjoyed my stay

Don't rush people when they are on vacation and enjoying a meal alone. Please!!!!

The food and service were amazing. Everyone was friendly and helpful.

They were very pushy in selling their time share that they said wasn’t a timeshare, but it was. They told us the meeting would only be 90 minutes, but we were there closer to 3 hours.

Beautiful property. Staff and food is amazing. Beach is the only issue. Too much seaweed.

Very clean and well maintained. Overall employees were friendly but a few not so much. upgraded Swim up pool room was great, Food 7/10. Room service was better than most restaurants. Did not like you could not just check in, long spill to get you to attend membership presentation. Had to have reservations for restaurants. This is more a relaxing atmosphere, not much nightlife. great for Honeymoon.

Our stay at Unico was incredible easily the nicest resort we’ve ever visited! From the moment we arrived, the staff treated us like royalty always friendly, kind, and helpful. Since we booked through Expedia, we got a free room upgrade to a stunning swim-up suite, plus spa credits that covered 65% of our massage cost, which was great since spa prices are very high. The food was amazing no buffets (except breaky), just beautifully presented meals at top-notch restaurants, plus 24/7 room service and poolside options. Everything we ordered came hot and exactly on time, with such kind staff delivering it. There were fun daily water activities like spin and aqua fit. The entertainment team made it extra special, Sebastian and Papi Chulos kept us laughing, Ricardo taught the best dance classes, and Manu made bingo so fun! Their energy was infectious! We also loved seeing gentle coatis, iguanas, and lizards around the resort such a cool touch! We also loved that the staff seemed to respect them a lot and let them just do their thing! Lastly I want to give a huge shoutout to our amazing concierge Raul, he was truly a blessing for us he booked all our reservations right when we got there which we were so thankful for! He checked in on us everyday, he made an effort to ask where we were and came to find us at the pool just to chat and ask us if we needed anything! His english was absolutely perfect as well which made him very easy to communicate with and answer any questions we had!

We had the most amazing stay at Unico Resort in the Riviera Maya. The property is beautiful—modern, elegant, and immaculately maintained. Everything from the rooms to the pool areas and restaurants felt luxurious and thoughtfully designed. The quality of service was exceptional across the board, but a special thank you goes to Janet, our personal concierge. She went above and beyond to make our trip seamless and personalized. Whether it was helping with reservations, arranging activities, or just checking in to make sure we had everything we needed, she was incredible! If you're looking for a relaxing, high-end getaway with top-notch customer service, Unico should be at the top of your list. We can't wait to go back!

I loved Unico staff

Unico was very clean and quite property. The food and the drinks were excellent. All staff were friendly. Our concierge, Eduardo, was kind and checked in on us daily. He answered any questions we had without delay. This is definitely more of a stay at the resort and chill at the pool kind of place. Harder to go into town when compared to Cancun.

12/10

We loved the hotel!

Cleanliness’s was great service was great . Staff was amazing . Dissatisfied with the beach full of sea weed and stale steel treats in the room

The concierge Eduardo was incredible! House keeping was amazing and so kind and tentative. Fantastic resort- will be back!

Overall it was a very solid experience. Food was good and service was great. Cocktails were the thing they did best, everywhere we went they were delicious. Food options did feel a bit limited after a few days. The resort had a horrible smell as you got close to the beach because of seaweed. More so than other places in area so would encourage they increase clean up efforts. While not totally their fault made using the pool only option and smell carried over to the pool area too. Not hotels fault but cab situation was a bit of mess and pricing was all over the place (generally incredibly expensive / inflated) making it economically impractical to leave resort (e.g., round trip to Tulum 30 mins away was $200 or playa del Carmen was $160). Rooms were good, but felt a bit “dirtier” than you would expect for a place of this quality. I probably wouldn’t go back, but could understand if others enjoyed it more than I did.

Great stay

The property is great, the rooms are good size. The property is located in the middle of a big road between playa del carmen and Tulum and there’s nothing around. You need to take a taxi if you want to go downtown Tulum, or playa del Carmen and the taxi prices are ridiculously expensive. You can’t take uber in here. I would recommend this place if you have a car or if you plan to stay in the hotel the whole time.

Hotel "orientation" hits you at check-in and is a thinly disguised hour+ long ploy to get you to join their paid hotel club. Intermittent harassment throughout our stay. Service providers are warm and kind people, but the service is very slow. Very, very, very slow. Took over an hour to get a pool towel after request. Some food/ drink orders never showed up at all. Beach is... disgusting. Four-foot-tall drifts of kelp, mulch, garbage, and other waste are not present on the nearby public beach, but in foul-smelling abundance here. Bonus: you can buy weed there... if that appeals to you! The food is good, but almost everyone in our group experienced some gastro-duress. I got full-blown gastroenteritis, and although broth and saltines were available in the restaurants, I could not get room service to deliver either of these items to me. I kinda wish I had bought some weed for the nausea. I can't comment on much else, as I was in bed for 3 of the 5 days there, but the time-share approach to orientation after paying $435 a night was enough to put me off from visiting again.

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We truly enjoyed the stay. The property had simple lines beautifully decorated and very relaxing. Our favorite part was no children. The beach was not the best but was due to the time of the year with the sea algae. Beds are very comfortable and you get a choice of what type and how many pillows you want. Also, you get to choose the aroma therapy for the room. They only have 4 restaurants, our favorite was the Italian but Al of the restaurants have amazing food.

This was my 2nd time visiting this resort and it never disappoints. I was given a personal concierge who made dinner reservations for the entirety of my stay, she sent daily schedules for activities and messaged me every morning and throughout the day to ensure my satisfaction.

Everything at unico was good, the only bad experience i had was at a restaurant at dinner time. I couldn’t go in because I had short sleeves. I understand bout the dress code but I wish the person in charge of getting my dinner set up would have let me know. Overall all was good great hotel.

We loved everything about the property! Especially our host, Janet, who arranged all of our incredible excursions for us, and even had a nice bath waiting when we got home. We felt like every meal was delicious. There were no shortage of options and we really felt like we were living in luxury. Also recommend the excursion with zip lining ATB rides in cave swimming. Also, the Mixology class was awesome! We can’t wait to go back.

My husband and I came for a kid free relaxing vacation and the Unico 2087 did not disappoint. We got a swim out room behind one of the main pools and it was a prime location. Not super private if that’s what you are looking for. But we loved the location. The pool waiter would come by and get us drinks and food. We especially love Daniel and Saul made the best drinks. We would enjoy the main pools in the morning and head to our room pool in the afternoon. We were close enough to the main pool we could still enjoy the music. One of my favorite parts of the day was the crafts the resort put on daily. We painted sunsets and did some bead work. It was lots of fun and gave us neat souvenirs. As for the food it was some of the best food we have ever had on vacation. We tried every restaurant but our two favorites were the Mexican restaurant and the Japanese restaurant. Overall if you are looking for an adults only relaxing vacation we great food this is the resort for you.

Staff was amazing

The staff, especially our concierge Eduardo was amazing. The food and drinks were also. The property was small and underwhelming for nighttime activities. They also did nothing to combat the obscene piles of seaweed that suffocated the beach and the nauseating smell was so overwhelming on parts of the resort that it literally made me vomit.

The mexican restaurant was excellent! Room service was great!

Crowded, noisy lounge at night Japanese restaurant not good, equipment was run down The stay was very expensive.

Great service