El Dorado Seaside Palms, All & More Inclusive - Adults Only

La habitación es amplia.

Sin totalizar, pero la mayoría del personal es descortés, algunos hasta muestran desprecio, o en el mejor de los casos te ignoran. De verdad que fue una experiencia terrible. Las instalaciones viejas y descuidadas. La comida es malísima. Algunos muebles de la habitación están rotos y parchados. El room service es una pesadilla. Nunca había sentido ganas de irme de un hotel, desde el primer dia. No vale lo que cuesta. En ocasiones escichabamos como los demás huéspedes también se quejaban y se arrepentirán de haber elegido ese hotel. Es una estafa, no vale lo que cuesta.

Bellissimo resort all inclusive sul mare immerso nella giungla

L’hotel fa di tutto per rendere accessibile la spiaggia ma è molto piccola con il mare pieno di sargassi )in agosto)

Beautiful grounds, the staff are amazingly friendly this is our 4th visit and it’s why we come back. The tequila bar is really good for drinks just ask for the flower pot drink (see photo) delicious

Seaweed is an issue all over this this time of year but they do need to invest in some barriers to protect the beach as we have seen on other resorts. They do have staff out daily working hard to clear but prevention would be better

Love the small inclusiveness to where you could walk everywhere.

Communication was tough. We had an issue with our room on night two and it took over 24 hours to come to a resolution because the staff overturned so frequently we repeated the process 4 times trying to get hot water. And they did not honor the room credit offered by booking.com

The people who work there are exceptional. Our room was very nice and comfortable. The pools were great.

The app is very poor so not all the activities show up on it. Because it is not the high season, restaurants are often closed--the Mexican restaurant in particular should be open more than 3 nights a week! The seaweed--Not their fault but it is really out of control these days. Last year it was problematic but this year it was to a point where you were often greeted with the smell of the sargassum, which is not pleasant.

El resort es precioso, en plena naturaleza, lleno de animales exóticos en libertad y de plantas. Mucha variedad de restaurante y comida, todo buenísimo!habitación suite premium espaciosa y cómoda. Personal de 10. Un agradecimiento especial a Ivan y Ricardo del bar frontera.Diana y Alonso(sus tacos increíbles)del restaurante arrecife. Fernando y Juan de recepción. Franco, Roberto y Erika de driftwood.Pilar para la cortesía nocturna. Kimberly en concierge. Alejandro de traslado interno. Habéis sido todos un encanto y marchamos de México con un recuerdo hermoso!

Algunas habitaciones son un poco anticuadas y necesitarían una pequeña reforma.

Everything. We booked our first trip through " Cheap Caribbean" and got a great deal.

One week is not long enough - definitely book at least ten days!

What I liked most was the hotel's very well-kept grounds and very friendly staff, very good and varied evening performances.

Soundproofing in the bathroom

L’emplacement est top Le personnel est super gentil Les palmiers tout autour de l’hôtel donne un charme exceptionnel La plage bien entretenue et ils font un effort énorme pour collecter les algues et pour que la plage reste propre Le restaurant mexicain est top Le restaurant seaside palm est top Le restaurant de barbecue est vraiment top

La chambre de l’intérieur a besoin de rénovation pour un 5 étoile et lui donner plus de luminosité La terrasse aussi de la chambre Mentionner sur la carte de l’hôtel les horaires d’ouverture de chaque hôtel parce que y a des restaurants qui ouvrent que pour le petit-déjeuner et le dinner

Clean and maintained to a high standard. Well laid out gardens and the beach was kept clean and free of seaweed despite challenging conditions

Some areas closed to maintenance without a suitable alternative

The cleanliness. The location- very quiet- the food-

Nothing-

El exterior ,la jardinería muy bien cuidada

Habitación en general y baño antiguo ,descuidada, sin actualizar, se ha quedado obsoleto para el importe que pagas.

The resort was very clean. The food was excellent and the staff friendly and very attentive.

The check-in process and restaurant booking process wasn’t great. Due to our flight time we arrived at the resort around 12.30pm. We couldn’t officially check in until 3pm. No problem but we couldn’t make any reservations until then. By 3pm our “personal concierge” had gone home for the day and there was only one restaurant reservation time available for our entire stay. Also this is a very big property. There are carts to take you from one section of the resort to another but not for transportation within each section. In the process of finding our room and personal concierge we had to walk back and forth to the main lobby and it was very frustrating just after arriving.

Gyönyörű palmafás kert, és strand nagyon szép az egész hotel. Minden pillanatban fotózni szeretne az ember , olyan egzotikus az egész kert. Minden autentikus, háncsos bungalok, napernyők, bali ágyak. Imádtam! Szuper a kiszolgálás, több bár és étterem van, némelyik bejelentkezős, volt hely mindegyikben. A japán étterem elképesztően jó mindenképp ajánlom! Koktélok, italok prémium italokból is elérhetőek. Autóbérles esetén ingyenes parkoló áll rendelkezésre.

Junior Suites szobában laktunk ahol néhány dolog már felújítást igényelne, de nem vészes dolgok ezek, kényelmes jó méretű a szoba. A jakkuzit mi sosem használtuk, a tengerparton voltunk mindíg. A hűtő néha zúgott és a WC-ben mozgásérzékelős lámpa volt, ami fura elgondolás, néha nem gyulladt fel, vagy időközben lekapcsolt. Kevés lámpa van, miután besötetedik ha mindent felkapcsolunk sem lehet túl jól látni.

L accueil et l'amabilité de tous les personnels Chambres propres et confortables Large choix d'activités et ponctualité dans.les horaires Taxi réservé qui nous attendait à l'arrivée de notre activité le dernier jour Au top !

Sadržaj, ljubaznost osoblja, hrana, restorani!!

La comida y las bebidas

.

Insgesamt war der Service sehr gut. Die Freundlichkeit der Mitarbeiter war sehr gut und die Anlage ist sehr schön gestaltet und sauber. Zu Beginn hat sich der Concierge vorgestellt und einem grob erklärt wie der Tag im Resort abläuft. Täglich gab es kleine Programmpunkte. Das Essen in den verschiedenen Restaurants war gut, jedoch nicht sehr abwechslungsreich. In einem Restaurant (Seaside Market) haben sie die Mitarbeiter besonders viel Mühe gegeben, insbesondere im Hinblick auf Unverträglichkeiten. Besonders hervorzuheben ist das More Inklusive Angebot. Die Ausflüge sind sehr schön und das Buchen klappt ohne Probleme, der dort inkludierte Eintritt in den Waterparkt macht, meiner Meinung nach, für ein Erwachsenenhotel wenig Sinn.

An unserem ersten Tag wurde uns Mitgeteilt,dass unser Zimmer noch nicht bezugsfertig sei. Daraufhin hatten wir für die erste Nacht ein anderes Zimmer welches von der Ausstattung sehr alt war. Am zweiten Tag konnten wir dann in unser eigentliches Zimmer , welches Modern eingerichtet war, jedoch für diesen Preis den wir gezahlt haben noch etwas baufällig wirkte. Der Housekeeping Service wurde im laufe der Zeit schlechter( fehlendes Wasser, nur ein Handtuch, nicht aufgefüllte Seife etc.) Als es Anfang Oktober etwas voller wurde, war es um halb 8 schon nicht mehr möglich einen Platz am Pool zu bekommen. Natürlich waren die Liegen nur mit Handtüchern (welche auch vom Hotel bereitgestellt werden) reserviert. Auf Nachfrage bei den Mitarbeitern hieß es, man könnte die Handtücher ja auch eigenständig wegräumen. Finde ich persönlich etwas schade, schließlich will ich mich erholen und nicht noch Stressen durch unnötiges Liegenreservieren. Insgesamt ein schöner Urlaub, jedoch kam im laufe der Zeit hin und wieder das Gefühl auf für den Preis und die Hotelkategorie „mehr“ erwarten zu können.

La comida

Faltan mas actividades

The resort exceeded our expectations, the staff was very friendly and we had a great time.

The food was excellent. The only restaurant that was not good was the seafood restaurant. Staff and evening activities were amazing! The pools need some work and rooms updating but had a wonderful time! Loved this property

The property altogether , flora , fauna , birds , food , very kind and helpful personnel , it was a great choice and I recommend it . They also have many activities so you wouldn’t get bored .

A lot of seaweed in the sea , as that was the season , but not the fault of the hotel

The staff at the resort were extremely friendly and helpful, which made the stay very enjoyable. The food was mediocre—acceptable, but nothing outstanding. However, the airport transportation and excursions included through Lomas Hospitality were a big plus and very convenient.

Clean, excellent service, friendly staff, great food.

Great place 👍

What an amazing place! The grounds are immaculate, feels like walking around in a jungle! The food is absolutely incredible, make sure to check out the buffet on the suites side as well, incredible. The Asian restaurant was 11/10! The service at th pool bar next to the buffet in the palms side was so amazing! Didn't love the Vegan restaurant but the banana split was delicious! Highly recommend !

This resort was very attentive to all their guest and kept up on the cleanliness of the entire resort! They were very friendly and kept every day fun with different events for every vacationer!

Great and clean

amazing food, clean, huge, great service

First of all, Humberto in guest services was AMAZING! He was always there to take us to wherever we needed to go and so happy and friendly. Everyone was sooooo friendly. The resort is somewhat spread out but once you find out where everything is it gets better and they have several golf carts to take you where ever you need to go. The night activities were great! We did have a mishap with Lomas travel which is where we booked excursions through and they were less than helpful but the resort staff was trying everything they could to rectify the issue. Eating at Klay Talay is a must!! They do have a lot of wildlife but they do not bother you! Overall it was a great experience and would highly recommend. The resort cat, Patches, was the icing on the cake!

It was overall a really nice stay, the included excursions definitely made up for the unswimmable beach and the older rooms. The pools were very nice, the poolside bali beds were a nice touch. The food varied from good to great, not a lot of options but we were satisfied with everything we had. I really liked the fact that their food options were more on the health conscious side. The staff was really friendly except from one employee at the excursion desk that was giving us a hard time, so we decided to go to another lobby and the person responsible for the excursions there was very nice and efficient unlike his colleague. I would recommend.

The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.

Amazing Service and People

Food and Customer Service is amazing. The property is clean and inviting. The air conditioning was not working properly was the only downfall.

All around perfect

Great stay

We were impressed with how big the property is, if we had our own golf cart we could’ve explored more however we were very happy with all the food choices. We didn’t get a chance to try the Japanese restaurant as it seem like it was always booked. The free events and live entertainment and buffet on the beach were all enjoyable especially had so much fun at the Silent Party ! I would definitely visit again

Everyone at this property was absolutely amazing! Would recommend this 10 out of 10

Beautiful resort with lots to do. Many different restaurants. Make sure you check with your concierge on your first day there to try and schedule dinners that require reservations and any excursions you may want to go on. Reservations book very quickly. All restaurants are closed daily from 230 to 4. We found out the hard way upon arrival and had to wait for room service. Room service is the only food that is available 24 seven. The beach barbecue is definitely one of our favorites for lunch. The alcohol was plentiful. The choices of vodka were great goose, kettle one, Smirnoff. No Tito’s. Several choices of bourbon as well. If you don’t like the drink, order something else ~it’s all inclusive!

The cleanliness of our room was perfect - so perfect and attention to details on cleanliness was perfect! No complaints about that. The food on the other hand needs a lot of work - some restaurants weren’t open for the WHOLE WEEK we were there. The food quality wasnt great, the two restaurants you have to make reservations for have the smallest portions. The unclear signs for the restaurants and locations also were not great. Overall, the staff was great but the food and location itself needs help

Food was good, staff was very helpful and professional. Overall, one of the best vacation to me and my husband.

Everything

The property is very good and has a lot to offer. There are two issues that I have with it. 1. We book this place because they advertise free transport from and to the airport. However this only applies to Cancun airport and the resort is in Tulum. We flew in to Tulum and had to pay $320 out of pocket for the transport. The property was not willing to offer any sort of compensation or credit. Issues 2. You will primarily have Mexican food even though they advertise internationally. The Italian restaurant is great and so is their pizza. Lastly, the best is not grate at all. It was covered in seaweed but there are tons for Bali bed for your to choose and so real issues there.

Excellent resort all workers are amazing and amenities are great.

Extremely well manicured property. Two hotels in one stay with use of their sister property adjacent. Easy beautiful walk, but shuttles are available. Loved the swings at the bars, very fun! Assortment of international cuisine, order off menus and buffets. Eggs Benedict was my favorite but the arifettis restaurant made an excellent omelet. Tacos Al carbon in the plaza by reception were available most nights with live music. Fridays was Mexican fiesta on the beach, they had a fire show too. There are three main pools, one was used for activities and the other two were more played back. The swim up rooms, very worth it, very romantic, and a bar is nearby all the swim ways. There are 2 things slightly negative. Silly things really, but soft drinks everywhere except your room were from 2 liter bottles and often flat by midday. And shame on us we went to a "presentation" to get discount for additional trips but it ranged from $29k to $59k for 10 year commitment. Too much for us! Otherwise everything was delightful.. Simply marvelous.

Room was very clean and spacious. Amenities were very good and all the staff members very accommodating.

Peaceful

I had a great solo stay here. The property is massive and I had to do quite a bit of walking to get anywhere even to the restaurant. The grounds are beautiful and you can see animals and birds native to the region. Overall it was relaxing, food and drinks were great. Staff was friendly and helpful

Great service good food hospitality awesome would stay again

Nice location, service staff great and overall presentation of resort was nice.

I suffered with terrible food poisoning whilst there which meant I was unable to utilise the facilities, food or drink for 70% of the time. I have travelled to Mexico 6 times and never been ill. I take all of the precautions and am well aware of the general sicknesses that can happen. I had stayed a week prior in the sister resort El Dorado Royale and was fine.

Very clean property and workers an are very nice. Very quiet which was our favorite thing .

We love staying at El dorado seaside palms! It’s an amazing place with lots to do! We were impressed with the staff. The food was outstanding and everything was clean and safe!

We absolutely loved El Dorado Palm Suites! The facilities and staff are top notch. Everyone is sweet and helpful. Thank you so much to Antonio, Martha and Jesus!!! We will absolutely be back.

This was an amazing property! Staff are all friendly and always helpful. We had two rooms. The rooms are CLEAN!!! The sports bar and included restaurants were a little hidden and main lobby is far but the golf carts take you anywhere. The beach is cleaned all day everyday and the food is so good! The excursions were fun and very fun. I wish we had more time to spend there but hopefully I can come back again.

Wonderful, extraordinary Vacation. We absolutely loved every moment. The beach was stunning with plenty of fish to see, the staff so warm and welcoming, the food exceeded our expectations for sure and we can not wait to go back to this beautiful resort!! Thank you so much for an unforgettable Vacation And a big THANK YOU to Andrea the Yoga instructor. Your classes were fabulous and inspiring!

We loved our swim up jr suite. It was perfect for our week of relaxation

The people who work there are very friendly. The property is beautiful. Pools, beach and food are just a short walk away, or get a ride on a golf cart if you dont want to walk. Lots of pretty bird's and some lizards and small creatures. They said the beach was full of seaweed but ai didnt think it was bad, just normalnfor the ocean.

The rooms were dated and the bed was worn out - even after having it replaced with another bed it still was not great. Food at the resort was okay but definitely not a 5 star resort.

We got the premium swim out suite and we were not happy with it at all. Our room only got 2 hours of sun and the pool was too cold to enjoy. Everything else about this resort is great. We will be back but later in the year and definitely a different room! They do not even try to honor room requests. Food and staff were excellent.

This was my first trip to Mexico! I loved the property and the beach was beautiful. All of the staff was so attentive and kind. I definitely want to come back. I will be telling friends and family about this resort.

Property is very clean, friendly staff and appreciate the hard work of the staff at all locations. Shout out to the team that cleans the beach in the mornings from the sarcasm.

I absolutely adored it here! The staff was amazing, so nice and respectful to me as I travelled alone. They made my birthday incredibly special and really put in so much effort to keep the resort pretty and clean. I will absolutely be back, Thank you to all the incredible staff who treated me well from the bar, spa, restaurants and room service.

Nice resort for the price..clean rooms..beautiful beach. Could never find out concierge.

Exelent place and very friendly staff. Food great

Provide shuttle to Tulum airport

Yesssss

Second time here and I would go again. The food is amazing, the staff are super friendly and helpful, and there are a lot of great daily activities.

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Amazing location and delicious food

Very nice resort with vey friendly staff. The bartender Tebu at the bbq bar was awesome!! I would recommend getting with your personal concierge asap and make sure you understand charges and cancelation policies. Overall great resort and would definitely return

This was the 3rd time that we have stayed at this property and we absolutely LOVE IT!!! A HUGE SHOUTOUT to the Customer Service received prior to our arrival. We traveled with friends, and wanted to have rooms next to each other and located in a specific area of the resort and although they could not guarantee that our rooms would be in that specific location, we got what we wanted!!! Amazing staff throughout the entire resort and will definitely be back for the 4th time!! Thank you for an AMAZING week!!!

A lovely little slice of heaven. Very communicative, very clean, very relaxing, great drinks, awesome staff, beautiful beaches and sand, lots of daily activities and nightly entertainment if you want, massages on the beach, lots of dining options and all were very delicious! Their app is so user friendly and super handy. Lots of places to go for walks and the room was spacious and well-appointed. We stayed in the villa type area and our view was beautiful and private. This was our first time here - we talked to a handful of others who said this resort is the only one they come to now. Can't wait to go back!

I can't say enough good things about our stay at El Dorado - from the food, grounds, and activities to the staff, transportation, and spa services, it was all around a magical trip. The spa and hydrotherapy were among the highlights, especially the beach-side massage. And the grounds around the spa and history of Mayan culture were so beautiful and well cared for. Thank you so much for going the extra step to help us celebrate our anniversary by providing amazing decorations. We loved every second!

The most incredible stay. Beautiful and well maintained property, polite staff, clean public areas, great food choices. As a solo traveller I felt safe. Highly recommend!

Loved all the palm trees and the snorkeling and wonderful staff

Very nice infrastructure and food. What I didn’t like was the fact that they made us work when we requested the transportation to the hotel from the airport, asking us the send extra emails instead of doing it themselves. And they charged us more at the end of our stay instead of what was agreed upon because the exchange rates had changed?

Great stay,

It was really nice and good value for the money. The beach was a bit dirty and the pictures don’t look exactly like the place. The food was really nice and make sure to book the Japanese restaurant it was the best.

Only three smoking areas for such a large complex is not enough

Loved my stay here. Staff were all very friendly and helpful. Adriana’s yoga classes were amazing!! Highly recommend. They are worth getting up early for! Setting was beautiful with plenty of loungers and Bali beds to go around. Most relaxing vacation and best for couples looking for quiet getaway. Lots of delicious food options especially love the Mexican restaurant - the octopus is not to be missed. Transportation to and from was well run. Our driver Willie was so friendly.

Ok

This was our first resort experience and we loved it, the private beach was our favorite!

Very beautiful and clean. Very clean. Food and drinks were grewt

Very nice

The food options were great and the evening entertainment was amazing!

- Nice availability of cabanas and pools around the area - Great lunch options with the wood fired pizza and taco station - Beautiful resort overall but very poor management constantly trying to inflate their ratings

- Not allowed to book dinner reservations without a room number but a room number is only provided after 3PM check-in and the personal concierge leaves before 2PM. - Restaurant staff couldn't find our dinner reservation and didn't help at all with finding somewhere to eat. No recommendations on what to do next, where to go; simply we don't see your room number so figure it out. - Pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a drink. - Had to reach out 3 times to the front desk to confirm our airport transfer. No willingness to move on the best time for your flight, they only do 1 shuttle per day to the Cancun airport. - Impossible to book for evening restaurants (2 are reservation only) and the rest had a 1+ hr wait time --> leaving only buffet options - Bathroom door was broken, hot tub in the room didn't work - staff ask you to leave a 5 star review for the entire hotel on google maps with their name recommendations after each activity (e.g. clay pot painting). I suspect they are commission based on when their names are mentioned and it HIGHLY inflates the hotel rating

The property was beautiful, the food was amazing. The staff was amazing other than the bartenders on palms side. They were miserable, rude on multiple occasions, at night at main bar often ignored woman wanting a drink this was not just me many of people were saying this too. It was disappointing. I got told no shots every night only tequila because they didn’t want to put in the work of making them as they were too busy. Ignored woman for long periods of time as we ordered more complicated drinks and they were too busy. But the rest of the staff was amazing. But I paid a lot of money for an all exclusive so not happy about that. Other resorts that I stayed at the bartenders were so fun and friendly and nice and happy to make us drinks

It was our first time in Mexico and our stay at El Dorado Seaside Palms was perfect! We were surprised first by an incredible upgrade to a premium suite since the trip was for celebrating my partner's birthday. But the pleasant surprises did not end there - everyone was incredibly friendly and kind; the beach was beautiful and the grounds were well maintained; the food was great quality especially for an all-inclusive resort; they did not cheap out on drinks at all, no watery cocktails made with cheap liqueur; there were all kinds of cool wildlife we saw on the grounds (watch out for the super cute coatis that climb up coconut trees, iguanas, frigate birds, pelicans and grackles); entertainments were appropriately fun and chill (beach volleyball, foam party and mexican night!); the room itself was also well maintained and furnished; the more inclusive package was also amazing, with our excursion to Aktun Chen making the holiday extra memorable. Special shout outs to Angel, Axel, Cinthia, Fernando, Gabriella, Isai, Luisa and Lucio for giving us an unforgettable experience. Everyone here goes above and beyond. You are all phenomenal, and your hard work and kindness do not go unnoticed. One potential downside is that it is a drive away from Cancun airport (close to 1.5-2hrs ride with the shared transportation making stops) but in my opinion, it's well worth the extra time and distance.

13 of us/ 3 generations. Delicious food , staff was wonderful, loved our Bali beds on the beach

Beautiful tropical property with plenty of beds and chairs beach side. Very attentive staff and food was always fresh and tasty. Small village feel in paradise.

The property and staff are amazing!