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Swissôtel Al Maqam Makkah — Reviews & Guest Insights 2026

Swissôtel Al Maqam Makkah

Name: Swissôtel Al Maqam Makkah
Address: King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah, 21955, Makkah, 21955, SA
Telephone: +966 12 577 5800
Rating: 8.6

by Accor

King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah, 21955, Makkah, SA

+966 12 577 5800

8.6Excellent(143 reviews)

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Check live rates

Update your trip details before booking.

Check-in from

04:00 PM

Check-out by

12:00 PM

Adults only

About this hotel

Luxurious Amenities
Indulge in top-notch services such as complimentary Wi-Fi, concierge assistance, and a hair salon. A stay at Swissôtel Al Maqam Makkah promises unparalleled comfort.

Dining and Entertainment
Savor delectable meals at the on-site restaurant or unwind with a drink at the bar/lounge. 24-hour room service ensures you are catered to at all times.

Convenience and Comfort
With 1624 well-equipped rooms and convenient facilities like a Smart TV, stay connected with complimentary Wi-Fi. The hotel's location provides easy access to key attractions in Makkah.

For an unforgettable experience in Makkah, book your stay at Swissôtel Al Maqam Makkah today.

Nearby Attractions

chilar bilding
chilar bilding, Ajyad Street, Makkah Al Mukarramah 24231, Saudi Arabia
- Public Art
0.4 km(0.3 mi)
حادثة الحرم المكي 1979
Grand Mosque Seizure of 1979, Mataf, Makkah Al Mukarramah 24231, Saudi Arabia
- Battlefield
0.5 km(0.3 mi)
حصار مكة (683)
Siege of Mecca (683), Mataf, Makkah Al Mukarramah 24231, Saudi Arabia
- Battlefield
0.5 km(0.3 mi)
فتح مكة
Conquest of Mecca, Mataf, Makkah Al Mukarramah 24231, Saudi Arabia
- Battlefield
0.6 km(0.4 mi)
Al Masfalah Park
Al Masfalah Park, Makkah Al Mukarramah, Makkah Region, Saudi Arabia
- Park
1.2 km(0.8 mi)
Suleiman's historic Palace
Suleiman's historic Palace, Jarwal Tunnel, Makkah Al Mukarramah 17532, Saudi Arabia
- Historic
- Castle
1.7 km(1.1 mi)
Mansoor koraliyel
Mansoor koraliyel, Al Masjid Al Haram Road, Ash Shishah, Makkah Al Mukarramah 24236, Saudi Arabia
- Public Art
3.3 km(2.1 mi)
Al Adel Park
Al Adel Park, Ash Shishah, Makkah Al Mukarramah, Makkah Region, Saudi Arabia
- Park
3.8 km(2.4 mi)
Abdullah Eraif Park
Abdullah Eraif Park, Makkah Al Mukarramah, Makkah Region, Saudi Arabia
- Park
3.8 km(2.4 mi)
Al Wardah Park
Al Wardah Park, Makkah Al Mukarramah, Makkah Region, Saudi Arabia
- Park
3.8 km(2.4 mi)
حديقة مسجد الرحمة
حديقة مسجد الرحمة, Makkah Al Mukarramah, Makkah Region, Saudi Arabia
- Park
4.0 km(2.5 mi)
Al Nuzha Park
Al Nuzha Park, Makkah Al Mukarramah, Makkah Region, Saudi Arabia
- Park
4.0 km(2.5 mi)
Al Hadj Park
Al Hadj Park, Ash Shishah, Makkah Al Mukarramah, Makkah Region, Saudi Arabia
- Park
4.1 km(2.6 mi)

Important Information

Couples wishing to share a room must provide proof of marriage.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Alcohol is not served or permitted at this property.
Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Stay Details

Check-in from

04:00 PM

Check-out by

12:00 PM

Children

Not allowed

Pets

Not allowed

Amenities

Elevator

ATM/banking

Gift shops or newsstand

Shopping on site

Breakfast available (surcharge)

Television in common areas

Library

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

Porter/bellhop

Internet access in public areas - high speed

Room Types

Classic Room, 1 King Bed

Up to 3 guestsKing bed (151-180 cm wide)

Classic Triple Room, City View

Up to 4 guests32 m23 Twin bed (90-99 cm wide)

Executive Suite, 1 King Bed (No View)

Up to 5 guests177 m2King bed (151-180 cm wide)

Classic Quadruple Room (Partial Kaaba View)

Up to 4 guests32 m2King bed (151-180 cm wide)

Hotel Policies

Pets

Pets not allowed

Pets

Service animals not allowed

Sustainability Certifications

Green Globe

Check-in & Check-out

Contactless check-out is available

Food & Beverage

No alcohol served onsite

Sustainability Certifications

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Food & Beverage

No alcohol allowed onsite

General

Professional property host/manager

Check-in & Check-out

Contactless check-in is available

Ask about this hotel

Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”

Guest reviews(143 total)

Provider-sourced guest reviews.

2/10

Reviewed Oct 12, 2025

Don’t book hotels.com didn’t help and hotel didn’t help wrong date was booked as a mistake of the hotels.coms part I’m in dispute and will claim indemnity for this do not book this hotel as they’re not helpful and not through hotels.com I’ve always been a loyal customer I was let down badly, when I did all I could in my power contacted them straight after booking upon realising wrong date was booked as an error on hotels.com part was for the date I was flying out. I got in contact straight away

10/10

Reviewed Oct 12, 2025

Clean rooms fab food excellent location and friendly staff will be back again.varied breakfast and fab evening meal.. highly recommended.

10/10

Reviewed Oct 11, 2025

Nice nice Good hotel

10/10

Reviewed Oct 11, 2025

Excellent umrah trip

10/10

Reviewed Oct 8, 2025

Very clean

8/10

Reviewed Oct 5, 2025

The location is excellent. Only problem is the disruption from the hotel staff for non existent reasons. Mid afternoon, i take a 45 min nap to be able to do asr prayers in the mosque. A staff barges into my room carrying a portable ac, this is a guise for workers accessing your room, possibly go through your staff if you are not in. And then again in the middle of the night my 3 hours of planned sleep again got disrupted by hose keeping at my door but luckily ihad locked it fully plus a call from reception saying something about my checkin like it could not wait till morning. The hotel must realise we choose them coz of the vicinity to the Kaaba and ability to take these power naps without interruption so can achieve our Ibaadah goals

10/10

Reviewed Oct 5, 2025

Easy check in … and service staff were very helpful and friendly.

10/10

Reviewed Oct 1, 2025

So close to Haram and I would recommend this hotel to anyone

2/10

Reviewed Sep 29, 2025

Poor service by the maintenance staff. Each night was a problem, A/C was too cold, then too hot, then too much noise from the room next door with many children and cleaners cleaning at 3am etc.....no one come to help or solve the problem for hours. terrible experience!

8/10

Reviewed Sep 29, 2025

In the centre of everything. It’s my 2nd time for a 4night stay to perform umrah with my family and aged parents. Convenient location and within 250yards to walking station only downside are the clock tower lifts.!

10/10

Reviewed Sep 27, 2025

Perfect!

10/10

Reviewed Sep 26, 2025

I love this hotel

10/10

Reviewed Sep 25, 2025

This is my second visit to Macca at the same hotel. I liked it at the first time and decided to come back again

8/10

Reviewed Sep 22, 2025

Breakfast and wakable from mashjidul Haram

10/10

Reviewed Sep 22, 2025

Staff

2/10

Reviewed Sep 16, 2025

Water issue. Staff didn’t satisfy the time wasted on changing rooms and authorities took their sweet time and needed up giving us a twin bed room when we couple and had king bed. Have photos of dirty water which we might have gone sick

10/10

Reviewed Sep 15, 2025

Great place, service and great stay

10/10

Reviewed Sep 6, 2025

Great and professional staff. Clean rooms and amazing food service

10/10

Reviewed Sep 6, 2025

We had a lovely stay there, highly recommended. It’s very close yo AlHaram, the only downside is you’ll need to change lifts and it can be a bit slow. We booked twin room with partial Kaaba view and it was comfortable, clean and the view to AlKaaba was great. The bathroom is small and needs an upgrade but we could live with it. The staff were excellent, very professional and courteous - special shoutout to the lady who checked us in - can’t remember her name- and the breakfast staff especially the gentleman at the “fool/fave beans”station and Safwan for making our stay extra special

10/10

Reviewed Sep 5, 2025

Excellent service and people on front desk were very helpful. It was a smooth check in and also upgraded our room to a partial Kaaba view one which was absolutely wonderful.

4/10

Reviewed Sep 4, 2025

Love staying at Swiss Al Maqam but the service was awful. They lost my package and I had to keep chasing them after every prayer to get an update until the last day before checkout, they found. The room key kept deactivating. We was on the 27th floor so had to go back 5 times to get news let’s which was ridiculous.

10/10

Reviewed Sep 3, 2025

Great

10/10

Reviewed Aug 31, 2025

Location, convenience for mobility, shopping facilities, staff availability, food was all excellent.

8/10

Reviewed Aug 26, 2025

6/10

Reviewed Aug 24, 2025

The full kaba view was amazing but check in with the female was horrible. She said the payment did not go through even though the bank showef otherwise. After an hour of anxiety we went to a male and he went onto the account and saw it was paid. The woman was not helpful and did not double check, het attitide wad dismissive and it was not a good feeling. The elevators of this hotel can be accessed by anyone enyering tbe clock towers and they should look into safety. There was a strange man following a young girl on the elevators from clock tower into this hotel. The servers and room servoce was good.

8/10

Reviewed Aug 24, 2025

My niece was molested in one of the elevators by a strange man. The hotel staff were very helpful. There is need for better security.

10/10

Reviewed Aug 22, 2025

Great location!!! Was within the haram area…

10/10

Reviewed Aug 17, 2025

I like this hotel very much

10/10

Reviewed Aug 17, 2025

Perfect

10/10

Reviewed Aug 8, 2025

Clean

8/10

Reviewed Aug 7, 2025

The rooms are supposed to be nin smoking but we where moved twice because prior guest break the non smoking rule and smell the rooms up. There was quite a wait to e moved, sometimes up to a hour. Good access to the mall and food court and to Mosque

10/10

Reviewed Aug 2, 2025

Excellent stay

8/10

Reviewed Jul 26, 2025

This property close to the haram

10/10

Reviewed Jul 23, 2025

Excellent, highly recommended and almost ideal for both proximity and wuality

10/10

Reviewed Jul 17, 2025

Amazing experience! The location is perfect—just steps from the Haram with a stunning view. The rooms are clean and comfortable, and the service is excellent. Highly recommended for anyone visiting Makkah!

10/10

Reviewed Jun 27, 2025

Swisotel Maqam Al Makkah will be my choice anytime I am visiting Mecca. That view has left made its place inside my heart

2/10

Reviewed Jun 24, 2025

Terrible !!! they took my money by booking me a wrong date for the hotel and telling me my money is not refundable I will tell anyone to don’t go there for any stay .They are high way robbery with no shame .

6/10

Reviewed May 5, 2025

Shower needs a door not a curtain

10/10

Reviewed Apr 30, 2025

Excellent

10/10

Reviewed Apr 30, 2025

Overall great experience staying at Swisstel Al Maqam. Only if they provide a microwave in the room that will be a great options.

10/10

Reviewed Apr 25, 2025

Turned out to be an excellent choice for a 5* near the haram. A lot of the service level was generally 5* standard. Dinner was very good (half board). House cleaning and room service were excellent. The dedicated lifts to the Haram make this a fairly fast choice for getting downstairs for prayer. Breakfast was just okay and there were not very many hotel facilities. Concierge was good.

8/10

Reviewed Apr 20, 2025

It was a good experience, clean, tidy but no taxi service

10/10

Reviewed Apr 19, 2025

أحسن فندق بأحسن تجربة وأحسن طاقم عمل كلهم متعاونين جدًا وناس رائعة الاستقبال - خدمة الغرف - الكونسييرج، وبالذات عبد العزيز أنت أقل من ١٠٠ متر من الحرم الشريف الأوضة نضيفة جدًا ومرتبة، وأنصح بشدة إنك تاخد أوضة فيها ڤيو على الكعبة 🕋 راحة نفسية بمعنى الكلمة Best hotel with best experience and best staff All of them are super helpful and amazing Front desk - room service - concierge service especially Abdelaziz You are less than 100 meter away from Holy Haram Rooms are super clean and tidy , highly recommended to take the Kaaba 🕋 view rooms Such a peace of mind Das ist das beste Hotel mit der besten Erfahrung und dem besten Personal. Alle sind sehr hilfsbereit und toll. Rezeption – Zimmerservice – Concierge-Service, besonders Abdelaziz. Du bist weniger als 100 Meter von der Heiligen Moschee entfernt. Die Zimmer sind sehr sauber und ordentlich. Ich empfehle sehr, ein Zimmer mit Kaaba-Blick 🕋 zu nehmen. Es ist wirklich beruhigend für die Seele.

10/10

Reviewed Apr 15, 2025

InI restroom{washroom} need for older people more easy for wodo Thanks

10/10

Reviewed Apr 13, 2025

The Guest Relation at the Reception was very polite and helpful ... The restaurant serve variety international buffet and the staff are polite and helpful... the housekeeping staff was make up the room to tip-top & excellent condition ... If i ever come to Makkah again i will definitely book this hotel ... Barakallah Feequm

8/10

Reviewed Apr 12, 2025

My stay was comfortable. Staff is friendly. Reception is attentive. Room amenetiea needs to be improved. Daily room swrvice is recmended

10/10

Reviewed Apr 11, 2025

8/10

Reviewed Apr 8, 2025

All together excellent and well maintained. Very walkable to Kaaba--the main reason why we stayed. However, there was a heavy chain smoker on our floor, evident by the constant cigarette smell in the lobby and hallways. I complained to the front desk twice, but the smell persisted :( We were not informed on the RSVP that this was a smoking floor--if there is such a thing at this hotel.

6/10

Reviewed Apr 7, 2025

Bathroom very tiny shower no curtain

10/10

Reviewed Apr 3, 2025

The best part of our stay was the view of the Kaaba from our room and the convenient walk to Masjid Al-Haram

10/10

Reviewed Apr 2, 2025

Very clean

8/10

Reviewed Mar 20, 2025

Elevator service was terrible To reach hotel was annoying

8/10

Reviewed Mar 19, 2025

Great for what it is

10/10

Reviewed Mar 17, 2025

The best hotel in the Abraj

10/10

Reviewed Mar 12, 2025

Great hotel

10/10

Reviewed Feb 25, 2025

Proximity to the Kaba

6/10

Reviewed Feb 24, 2025

Rude staff, Out dated, Not very clean

2/10

Reviewed Feb 23, 2025

Stay at this place in swissotel Al Maqam was a nightmare not because of the property or room cleanliness just because of the staff specially duty manager is soo arrogant and unfriendly named Ahmed we got into a little trouble and told him about it but he didn't listen to any of our trouble i wont suggest anyone to stay at this property. We had various issues staying in this property and not a single one got addressed sorry swissotel Al Maqam very atrocious service

10/10

Reviewed Feb 22, 2025

Near to Haram

2/10

Reviewed Feb 22, 2025

I stayed with my family in one of the standard rooms, we asked for baby crib/cot for our one year old and after placing him inside, we heard him crying and noticed that the cot had a hole in the side and he was falling out with his head and arm. This is extremely dangerous and unsafe and when I complained to the hotel employees, I was just given an apology. The glory days of this hotel are over, I am never staying at Swissotel again and will be sure to take legal action for this incident with the corporate office.

10/10

Reviewed Feb 19, 2025

It was and excellent place to stay and perform umrah from the haram view. Alhumdulillah

10/10

Reviewed Feb 17, 2025

Great hotel all round

10/10

Reviewed Feb 17, 2025

Close proximity to the great mosque. Friendly staff. Express check in and out

10/10

Reviewed Feb 15, 2025

Amazing services

8/10

Reviewed Feb 8, 2025

Lifts could get crowded at prayer times

6/10

Reviewed Feb 6, 2025

It was over priced

10/10

Reviewed Feb 3, 2025

Nice hotel, close to the mosque walking distance

10/10

Reviewed Jan 26, 2025

Nice and clean and very close to haram

10/10

Reviewed Jan 23, 2025

Amazing hotel, steps away from Al Haram. Easily accessible.

8/10

Reviewed Jan 21, 2025

I stayed at this hotel for the first time and me and my family really enjoyed our time during this stay. Breakfast was on point, a lot of options to choose from. Located just a short walk from gate 89 (Haram). Every th big you need is located close by.

8/10

Reviewed Jan 21, 2025

Location is very convenient to the Haram, the breakfast options are amazing. The staff isn’t the most friendly. We had to ask multiple times for items before it was delivered to us.

6/10

Reviewed Jan 19, 2025

Property is OK not worh the price they charge.

10/10

Reviewed Jan 18, 2025

I was a great experience

10/10

Reviewed Jan 16, 2025

Nice hotel

10/10

Reviewed Jan 13, 2025

Thank you for an amazing stay! Your staff were incredibly friendly and attentive, delivering exceptional service. I'm thoroughly satisfied and look forward to returning!

8/10

Reviewed Jan 12, 2025

A great location and staff.

4/10

Reviewed Jan 11, 2025

The room that was given to me was clean but had a very strong odor. It’s smelled like mold. I asked for a different room that was the same. It felt like the furniture the doors the carpet all carried the mold smell. Needs upgrading updating.

6/10

Reviewed Jan 9, 2025

A lot of improvement is required. Clarity is needed on number of beds in room

10/10

Reviewed Jan 7, 2025

Very good

10/10

Reviewed Jan 7, 2025

Close to haram

10/10

Reviewed Jan 4, 2025

Great staff and service. Walkable , very convenient .

8/10

Reviewed Jan 1, 2025

Great property and great location. I enjoyed the ability to access the hotel lobby via the escalators as well as the elevator VS other hotels at the Clock tower where the only access is the elevator (long wait).

10/10

Reviewed Dec 30, 2024

In general is a good option of staying with family

10/10

Reviewed Dec 27, 2024

Had a memorable stay

2/10

Reviewed Dec 26, 2024

Booked the hotet 3 months in advance and asked for connecting rooms due to travelling with kids. Yet they gave me two room in two different floors!!! Super pathetic! House keeping staffs are great but reception is hopeless, specially the ladies at the reception don’t have any customer service skills

10/10

Reviewed Dec 24, 2024

Excellent location

10/10

Reviewed Dec 22, 2024

Easy to get in and out to HARAM MASHALLHA

10/10

Reviewed Dec 19, 2024

Its a good place to stay. I will certainly recommand to others. Thanks SMM.

4/10

Reviewed Dec 16, 2024

The hotel needs maintenance the rooms in floor 45 and above are new but lower rooms are old and air condition is noisy the to lite also flush very old .. alsi they gave me smoking room they I didn’t ask for smoking room it’s smell is very bad

10/10

Reviewed Dec 15, 2024

Restaurants services particularly during breakfast could be better managed.

10/10

Reviewed Dec 15, 2024

Service is excellent from the check in desk, to housekeeping to room service. Extra water when asked Rooms always tidy - not just the beds. They do the whole room. Room service food is of excellent quality. View is amazing Thank you so much for making my Umrah so enjoyable. May Allah reward you

10/10

Reviewed Dec 15, 2024

Good place

10/10

Reviewed Dec 12, 2024

Wonderful Staff

2/10

Reviewed Dec 10, 2024

This has been the worst experience of my life. Due to a miscommunication between Expedia and the hotel, I was informed upon arrival that my reservation had been canceled, and the nearest available room was four days away. I was forced to book a room at a different hotel at a much higher rate. I will never use this hotel again.

10/10

Reviewed Dec 10, 2024

Good location for the mosque entrance

10/10

Reviewed Dec 7, 2024

Excellent service and staff

6/10

Reviewed Dec 6, 2024

All uk/usa residents be aware they sell you this title Haram View. Which is not true. They show wrong quotation on Hotels and all other booking apps. Once you arrive at reception, they see your passport and if you are british or American muslims they start pretending that they fully booked and have no haram view room available. I pre paid for 2 nights haram view room with king size bed and reception manager smirked said oh you mean Kaabah view, because haram view is i can offer with addition to [ few hundred extra hotels.com not leting me mention price] from the previous amount i paid for 2 nights. Then he offered Junior Suite 3 times more stated last one left, i refused than he said oh i can do a hundred reduction for you. Moral of story Do Not Buy through apps specially those who planning to book haram view room. They all lying. Single beds are very uncomfortable dont buy it.

10/10

Reviewed Dec 4, 2024

Excellent place to Stay. Thank you.

6/10

Reviewed Dec 2, 2024

The property is outdated honestly.

2/10

Reviewed Dec 2, 2024

Awkward to get around in the building and housekeeping don’t change sheets! Stains on the curtains and lamp shades.. not very 5 star as they advertise the place

Guest Feedback

Feedback themes are sourced from guest reviews provided by our data provider.

What guests love

•Excellent location
•Friendly staff
•Good amenities
•Clean rooms
•Great food

Areas to consider

•Issues with water cleanliness
•Inconsistent service
•Security concerns

Cleanliness

7.66/10

Several reviews mentioned concerns about room cleanliness and water issues.

Service

9.13/10

Most reviews praised the service, although some issues with staff responsiveness were noted.

Location

9.17/10

The hotel's proximity to AlHaram was frequently highlighted as a major positive.

Room Quality

8.12/10

Reviews indicated generally good room quality, though some had issues with non-smoking policies.

Amenities

8.65/10

The hotel offers various amenities that were well-received by guests.

Value for Money

8.61/10

Guests felt the overall experience justified the cost, despite some service issues.

Food and Beverage

8.66/10

Food service was positively mentioned, particularly in relation to breakfast.

Overall Experience

8.83/10

Overall feedback was largely positive, with multiple guests expressing their desire to return.

Similar hotels nearby

Swissôtel Makkah

Makkah Clock Royal Tower, A Fairmont Hotel

Makkah Hotel

Check live rates

About this hotel

Nearby Attractions

Important Information

Stay Details

Amenities

Room Types

Classic Room, 1 King Bed

Classic Triple Room, City View

Executive Suite, 1 King Bed (No View)

Classic Quadruple Room (Partial Kaaba View)

Classic Room, 3 Twin Beds (Partial Kaaba view)

Classic Quadruple Room, City View

Premier Twin Room, 2 Twin Beds (Kaaba View)

Classic Quadruple Room (No View)

Family Suite, 1 Double Bed

Junior Suite Partial Kaaba View

Classic Quadruple Room (Haram View)

Executive Suite, 2 Bedrooms, City View

Premier Room, 1 Queen Bed

Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed

Junior Suite, 1 King Bed, City View

Classic Twin Room, 2 Twin Beds (Partial Kaaba View)

Classic Room, 1 King Bed

Classic Triple Room, 3 Twin Beds (Haram View)

Junior Suite, 1 King Bed

Executive Suite, 2 Bedrooms (Haram)

Classic Twin Room, 2 Twin Beds, City View

Junior Suite Kaaba View

Classic Twin Room, 2 Twin Beds

Premier Triple Room, 3 Twin Beds (Kaaba View)

Classic Room, 2 Twin Beds (Haram View)

Junior Suite, 1 Double Bed with Sofa bed

Family Suite, 1 King Bed

Hotel Policies

Pets

Pets

Sustainability Certifications

Check-in & Check-out

Food & Beverage

Sustainability Certifications

Food & Beverage

General

Check-in & Check-out

Ask about this hotel

Guest reviews(143 total)

Guest Feedback