Four Seasons Hotel at The Surf Club vs Similar Hotels

Rooms are spacious, well-appointed, and comfortable.

Some complaints about room size and amenities, but overall quality noted as decent.

Received a different room than booked with no ocean view.

Rooms reported as outdated and not matching advertised quality.

No specific feedback was provided, assumed standard quality for this hotel tier.

Multiple mentions of poor cleanliness in rooms and common areas.

Gym equipment needs to be cleaned much more often.

Multiple comments on dirtiness and moldy odors noted.

The property is in a wonderful area of Surfside, which enhances the overall experience.

Consistently praised location close to beach and restaurants.

Restaurant and beach facility is phenomenal.

Location near the ocean is a strong positive point.

Staff were attentive and went above and beyond to make the stay pleasant.

Mixed sentiments with some positive mentions of staff, but significant issues with housekeeping.

Excellent in every way; especially the staff!

Service was inconsistent; some positive mentions but also confusion and lack of assistance.

Some restaurant experiences did not meet the expectations set by the hotel's reputation.

No specific mentions, assumed standard for hotel tier.

Food was good, but might be impacted by other service issues.

Breakfast options received negative feedback; not meeting expectations.

Amenities are top-notch, contributing to an exquisite stay.

Good amenities like the rooftop pool, but issues with room service and mini-bar model noted.

Amazing facility overall, but some hidden fees.

Some amenities were either lacking or not of expected quality, specifically kitchen equipment.

Prices are high and some dining experiences were disappointing given the cost.

Concerns about pricing versus the quality of service experienced.

Price paid is not worth what you get.

Guests felt the hotel was overpriced compared to the quality offered.