The Untitled Nashville Hotel, Tapestry Collection by Hilton

Loved the staff, they were very helpful and the room was lovely. Super clean and very comfortable.

Only thing I disliked was the fact the valet was full and I had to find another spot to park, but the staff was very helpful in directing me to a garage nearby!

The hotel itself is beautiful and a great location. The staff are also very friendly and helpful during the stay. The reason for the 2 stars is an issue that occurred after my check out. A few weeks after I checked out, I received a parking violation via mail for nearly $100. One of their valet employees had parked in the incorrect garage and left the garage without paying/scanning their credentials. I immediately emailed the hotel and alerted them, along with a copy of the parking ticket and my receipt showing that the car was in their care at the time of the ticket. I was initially met with assurances that they would investigate and take care of the issue, but, despite me reaching out several times asking for an update (it’s been nearly a month and a half since I first reached out), it’s been complete radio silence. In short, nice hotel, beware of the valet.

Love the rooms, the artwork and antiques threw out the hotel. Awesome staff. Common areas to sit and relax are very nice. Great location to walk to Broadway or the stadium.

It was unique and a great location for Nissan Stadium!

The noise in our room (801)…. Sounded like a vacuum cleaner whenever the air was on! Thought it was the elevator (you’re right next to it) but it was the air vent! Also was confused about how to get to the 8th floor.

Great location Comfortable beds

Awesome hotel! Beautiful rooms and the staff is super friendly. I highly recommend this hotel and will definitely come back.

Staff excellent!! Been staying at a lot of hiltons the last couple weeks. I will say a complimentary breakfast is available at most of the hiltons that are less than half the dollars here. Also, the paper that you have to scan to apply discounts or activities- just give it to us. The guitar picks for coffee? Again…just fill the cup

Front desk went above and beyond to help me with something ! Great experience

Loved this hotel. Had great service, well appointed room, excellent food and bar service.

This hotel is in a great location with just being a couple blocks from Broadway. The area had many bars and restaurants that were walking distance. The staff was friendly and very knowledgable about the history of the building and artist that they display. The room was clean and spacious. Their restaurant Gray & Dudley had a great atmosphere with many exceptional cocktails. I would highly recommend making a visit to the restaurant even if you are not staying at the establishment.

I absolutely loved this hotel. The atmosphere was very trendy, and the staff was especially helpful. The location was perfect, we were walking distance from everything, and that definitely helped us save on parking and uber costs. Plus the rooms were wonderful, the walls are decorated with beautiful artwork and the bathroom was huge. Overall a great experience.

Breakfast was amazing

Bed was hard and pillows were not comfortable

Clean, comfortable, great location, friendly/helpful staff. Room and bathroom were very nice.

Good location. Comfortable bed.

Staff not friendly and not welcoming They don't respond when you say good morning, they don't smile back when you smile at them. They don't ask how your stay was at the checkout. It was my first and last time staying at this hotel.

Beautiful and clean

Needs automatic doors It’s very difficult to open heavy doors carrying multiple bags

First, this hotel has an excellent location, easily the best feature of the hotel. It's easy walking distance to Broadway and also to the Bicentennial Capitol Mall area. I also thought the hotel is well decorated, I like the art exhibit on site, and the room was nice. I did find the hotel to be clean overall, although they never cleaned our room during a four-night stay. We visited the on-site restaurant daily for at least a drink since we had to redeem our food and beverage credit. The first night it was a bit full and they seemed understaffed; we were never able to get table service and had to stand at the bar for service. The other days it wasn't a problem. The negatives are mostly around price and overcharging. First, they have a mandatory $30 a day destination fee. Maybe other people realize this before booking, I didn't and it seems weird for a hotel that's not a resort or anything. Second, the parking is very expensive at $60 a day, but maybe that's too be expected downtown. The main problem was on my final bill they charged me two to three times for every fee, so my final bill was over double what it should have been. They also put a hold on my credit card for way over the final amount of my bill, it didn't cause me problems but could cause problems for some people. My husband and I just found the extreme overbilling shady, I don't know what would have happened if I didn't pay attention to it. To the credit of the hotel, they took off the extra charges and removed one night of the parking fee because of it.

Breakfast was very good. We liked that there was a 10 dollar credit towards meals

The location is a 10+, staff are great and the restaurant had yummy food. However, our room was the size of a closet with only room for one chair. One of us had to sit on the bed when we were in the room. The internet wouldn’t even allow us to stream Netflix or watch TV on our computer. And we are Diamond members and had to pay Nashville Destination charges and parking. Over $200 for two nights. Look around for a better deal.

Didnt eat breakfast there, not included... location was the best, we were there for a concert at The Ryman

Nothing

Location

Bed wasn't comfortable, pillows were too flat, and we couldn't pay for snacks and beverages up front. They charged my card and used my deposit

Location excellent. Comfortable room.. Staff were friendly.and helpful

Breakfast was cold unfortunately. Water Luke warm. Disappointing for a well appointed room and fantastic location

Clean friendly location was great

The hotel was in a quiet area and we could walk to everything we were doing

Our room didn’t have an actual window and I do t recall it saying the window was blocked. Also the lighting in the bathroom is very dark

Location

It was nothing special. The view from the only tiny window in the room was a brick wall.

The service from the time you check-in to check-out was excellent. Katie at the bar/restaurant was super fun and gave great recommendations. The GM Levi was very guest focused and super friendly. Our room overlooking Nissan Stadium was amazing. Overall, perfect stay and all walking distance to Broadway and some really fun places at Printers Ally. Thanks for making our anniversary and birthday trip memorable!

Great

Worst stay ever - been a loyal diamond member with Hilton for years, and this property has the worst customer service I have ever been to. Everything from grossly overcharging at billing, slow internet, locked out of my room twice, didn't give me the right room at check in, no soap, shampoo or conditioner in the shower, terribly slow internet, and nothing got resolved, stayed in a room that I didn't pay for, the advance incidentals they charged me over $3000, then holding this $ til days after checkout - messing up CC for my usage. I couldn't make up how bad this stay was if I was Hollywood screenwriter.

Amazing

The location was perfect.

This location was very exceptional! Greeted with a smile and excellent hospitality when we arrived as well as when we checked out! 5 stars!

Staff was super nice and we enjoyed our stay very much. Would stay again!!

Property was one of the nicest Hilton Properties I have visited.

Everyone at the hotel was wonderful from the front desk, housekeeping, baristas to the valet! Top notch! Our 2nd stay and not our last!

The service was excellent and very accommodating. G&D has great food and service. Very accommodating to allergies. The art and lounge areas are open 24/7 and make for a wonderful spot to relax after a run or walk in the Nashville heat. There is always fresh ice water and a welcoming staff whenever you need. I'm not sure when I'll be back, but assuming I have the means I would greatly enjoy a 2nd visit.

location was wonderful, stuff was great. I liked the rooms. The facilities was amazing.

I did not like the way to charges/money was handled. the took the whole stay plus incidental charge as a whole from my bank, and then when i checked out instead of just reversing the incidental charge, they ran my card again for the room charge again. So for three days i had those funds holding from me and unable to use them. very inconvenient. it could really have put and dampener in the trip if my funds was a little less in my account. not to mention that have to pay for parking because all they offered was valet, and was charge $88 for one night when $60 was stated.

Wonderful hotel with amazing vibe! Definitely will be returning for a longer stay to enjoy the city and the hotel! Cannot wait to return!

Location was great. The room only had a very small window overlooking an inner courtyard we only stayed one night so it was adequate, but it was so dark- even with the all of the available lights on it was dingy and difficult to see properly. Bed was comfortable and the shower was good. Good lighting in the bathroom.

Dark room. Very expensive parking. Overall considering the room it was overpriced but comfortable

Everyone was very nice. Great service. We will definitely stay here again.

Great place!

Everything was so nice and staff really nice as well

The staff was amazing! Painless book in and out process. Very clean and beautiful rooms.

Very comfortable bed

A great stay overall! Quiet hotel with lots of great history and art! The staff goes above and beyond! Very clean! And a short walk to broadway!

My husband and I have stayed in many Hilton properties. The staff at the Bankers Alley is absolutely the best - front desk, restaurant, maintenance (only one small issue that was taken care of within 20 minutes) and the bedding is supremely comfortable, the room wonderfully clean. The general manager and front desk staff have gone over and above to assist me when I left jewelry behind in the bathroom - much more than I ever expected.

Nice location; nice staff.

The shampoo/conditioner holder was detached from the shower wall and resting on a shelf. The door did not latch unless forcefully opened or closed. The cleaning staff left the room, the door did not close and was left unlocked the entire day we were out. Our belongings were not secured in the room. Will not be back to this hotel or Hilton hotels in the future

Great stay. Everyone was friendly and the hotel was unique and very clean.

Stayed here for the Coldplay concert. Our entire experience was wonderful. Highly recommend staying if you are in the area. Especially for experiences at Nissan Stadium and Bridgestone. Hotel staff was friendly, hotel vibes was on point and the room was exceptionally clean. Valet parking is perfect. Delores was our attendant and she was so sweet and kind.

Came for a concert at Nissan Stadium and this location was walkable to the stadium and Broadway! The hotel has everything you need. Peloton in the gym, a great restaurant that serves b/l/d. We had a king room that was good with a large bath which was even better! Would definitely stay here again!

Great customer service! Amazing location especially for events at Nissan Stadium! Nice change from the typical hotel!!!

Kudos to Avery - Bar Server

Close to attractions. Staff and restaurant food left a lot to be desired.

The hotel was very nice and great location to be able to walk to everything. The valet service was backed up with 15-20 cars parked in front which made it more difficult to check in. Our room was very clean but an extremely loud noise in the room, possibly a mechanical problem with the A/C or something near our room, made it very difficult to get a good night sleep.

Staff was fantastic! Very accommodating and friendly. Received an upgraded room with additional availability and was blown away

Awesome staff from check-in to check-out! Valet kindly held the door open for me and help with my things. The young man at the front desk, I believe the manager, was a delight and had a smile that showed he cared. My husband enjoyed the restaurant and the guy who waited on us was extremely kind. Room was awesome- especially how neat the bed was!

The front desk girl (Terraniece) and the valet (Delores) were very nice and personable. They smiled every time they saw us and would chat with us, they were very helpful. Wish the curtain wasn’t messed up, causing the room to have light all night, but hey at least they gave me an upgrade from a room without a window so at least I had a real room, so didn’t complain about the light, we’d rather a window that lets in light over one with no window, other that that it was a great stay, they hotel was very nice

We booked this hotel 4 months ago for a Coldplay concert. The hotel has threatened to cancel our reservation and move us to a hotel not within walking distance. There offer was to “pay for our Uber”. Their explanation is that the hotel is facing challenges. Really disappointed.

From last night check in with Portia to check out with Terraneice, it was like dealing with family. The staff seemed to care. The location is very central for Broadway, the stadium and the arena.

Valet parking Warning: Both our cars were broken into. Valet locked one. Thieves broke window to get in. Valet didn’t lock the other and thieves rifled through all and stole a little cash but left their engraved vape pen! Hotel has done nothing to rectify our situation and has made no response to our inquiries. Valet attendant told us break ins happen all the time. Why didn’t hotel warn us at check in? Very frustrating, disappointing and costly. At $60 a night for valet parking, this can become a very, very expensive experience.

Everyone even valet were extremely friendly, loved my stay here. 3 min walk to downtown was perfect for the 4th celebration

Even better than in pics. Fantastic location

Bring bug spray and your own sheets!! By far the worst hotel stay I’ve had under any brand. I’ve stayed at Best Western’s for way less than the over $200/night this room cost and had a far better experience. Rooms are not cleaned or sanitized and based on the discovery of a women’s broken fake nail in my bed I’m highly doubtful sheets are changed in between guests! Then there was the whole fruit fly/gnat attack I endured and it took several increasingly angry phone calls to the front desk before the “maintenance” guy came and guess what? His can of bug spray didn’t work 🤦🏽‍♀️. I urge you to avoid this hotel and stay elsewhere!!

Wait staff in restaurant were excellent. Overall hotel met expectations.

Overall a very nice hotel in a good location, conveniently situated just a short walk from Lower Broadway. Boasts a charming atmosphere, with artwork adorning the hallways. . Although I enjoyed the flavorful breakfast at Gray & Dudley's, I found the portion sizes somewhat small for the price compared to other options in the surrounding area. The staff was very helpful and friendly. Natalie at the front desk is a shining star at the property.

Can walk to Broadway! Security onsite at night and door was locked and needed key after 10 p.m. which was good for safety. Had to get my uber at 4 a.m. and security was there to walk us to our uber outside.

Amazing people work here! We love everything about this hotel.

Overall, for a 1-night stay, hotel was quiet and clean. BEWARE of valet parking! Thankfully, we did not have any issues but 2 cars the morning of our departure had been broken in to. Apparently, from what we understand, this happens fairly frequently.

It's hard to believe that a hotel that charges the amount of money that this hotel charges for such a small room and charges $3.00 for a bottle of water. That's UNEXCEPTABLE and GREEDY! I'm sorry I choose Tapestry.

For the price paid the hotel is being greedy asking money for any small service, you have to pay for water bottle ,and the parking is double the price of any parking around the valet was rude

Very clean hotel with friendly staff. Convenient to all of downtown Nashville. Allowed cigars outside of bar/restaurant.

1st floor experience was well done

Did like the place, great service, only problem was the A/C only got the room to 75 degrees. We like our room at 66

We enjoyed our stay. Rooms were beautiful and the restaurant was very nice

So close to everything downtown.

My husband and I spent one night here as we were traveling through. Walkable to all attractions and restaurants. Very nice and clean area. Valet was above and beyond good to us.

Hotel was beautiful! Old structure remade over with modern twists! 2 blocks from Ol Reds, 1 block from Printer’s Allie. Just on the outside of the blackout for Ubers for CMA fest, so you can get picked up at the backside of the hotel. The hotel staff is fantastic and Delores from valet took very nice care of our car!

Stay was very pleasant and staff was very nice

The food and service was great

My room was like being in a cave. The window looked at a wall that was 3 feet away. No natural light, literally a coffin. And not enough lighting. Not like any picture on the website. Completely depressing.

Clean room, great location, neat hotel. The art is pretty cool. Front desk employees are detached and mediocre on a good day. They seem more agitated by guests more than anything. Hotel food is uninspired. Worth noting its expensive but that should be expected. Wouldn't recommend staying here.

Great place

Great location in the heart of Printers Alley! Property is nice. Comfortable room. Need more luggage carts and staffing seemed to be short. Long wait checking in. Staff member working desk was really kind & courteous though. Worthy of 4 stars not 5.