Waldorf Astoria Beverly Hills

Everything

Great location, size of the room, comfort

We stayed here in March 2023, and this hotel is a classic Waldorf Astoria property with unique charm woven into every design detail. We stayed in a corner suite, and the hotel thoughtfully welcomed us with chocolate-covered strawberries. Their shuttle service made dining and shopping around Beverly Hills super convenient. We truly loved every moment of our stay!

What a lovely hotel with gracious staff and fantastic breakfast! I really enjoyed my stay here. Jonathan from the Bell Team welcomed me warmly. The reception team were great.. thank you Samuel, Alenk, Richard, & Team! Special thanks to the lovely Abbie from Guest Relations! The Concierge Team ROCKED!! Thank you Dave, Hyland, & Team! The spa is fantastic! Thank you Tigan and Astar! The rooftop bar Gemma is spectacular... thank you Nicole, George, Troy, and Team! Breakfast was a highlight.. thank you so much Alfonso, Fermin, Jaime, and all the team!!! Will definitely go back. The hotel is beautiful!

Celebrated my friend’s birthday at the rooftop pool. Our server Mimi went above and beyond to make us feel so welcome and to make our day special. We had an amazing experience!!

Anthony P. Valet and Mohsun were very helpful. They took really good care of us and my car.

Staff were all amazing Very comfortable bed and clean room Thank you

Nothing

Every thing is good

N/A

The cleanest, most beautiful and service-oriented hotel in Los Angeles. I stayed here for my partner's birthday and we had an amazing stay. So restful and relaxing that I forgot to post my review. Special thanks to Joyce Louie for always taking such great care of her guests.

We just finished our yearly visit to the Beverly Hills Waldorf Astoria. The staff was stellar in every aspect. The room was luxurious yet comfortable. A very special thanks to Jaime and Rochelle who made breakfast an elevated experience. Looking forward to next year’s visit John Pena

My son was taking a shower in the shower, there was a piece of glass inside the shower that got stuck right in my son‘s foot. I am about to go to sleep and then I see there are multiple hairs in my bed. I asked housekeeping, replaced the sheets, but they say how they cannot redo the sheets. I go downstairs to ask for a refund so I can leave the hotel, she says that I could leave whenever I want, but I will not receive my refund and they will take my money, very rude very mean do not recommend.

I have a complaint about being charged $69.12 on my checkout for my stay on April 20, 2026. I want to say your hotel was wonderful and I've received the best services I ever had at any hotel. I've visited all 50 states in the USA and over 60 different countries around the world. This is the best hotel bar none. Everyone was outstanding and I received top tier services. However, a few days after I checked out I received a bill for $69.12 that was charged on my credit card. I called the front desk and spoke to "Joyce". I told her I did not consume any of the drinks or snacks that were in the fridge. She told me she would delete the charge. After two phone calls later she was onsite and did not take my phone calls. I felt like I was ghosted. It's not about the amount of $69.12 .it's the principle. I received the best services ever at any hotel I ever stayed at. But this incident got me thinking what kind of people you guys have working for you. When someone tells me something...I expect for it to get handled. I have not received a call back from "Joyce" at the front desk either. Best Regards, LH

This will be a rather limited review as we only stayed for one night. For a hotel that is north of $1,000 a night, I expect more. The rooms need a bit of a refresh and feel rather dated - some may prefer the look of them. The service was rather spotty at times and almost felt aloof. Check in was smooth and the lobby is spacious. We had arrived early and were not too bothered about the category of room but had been informed we had been upgraded on my status. However, we had to wait 4 hours for the room to be ready. Thankfully they held our luggage whilst we went out and explored. We did not make use of the house car but LA is expansive and you won’t reach far given the radius that the house car can go in. It felt rather foolish to be chauffeured in a Rolls-Royce Phantom to an IHOP so we passed on this. The rooftop food was satisfactory at best - the bagel and pancakes felt dry but the views over the surrounding areas was what makes this a pleasant spot to dine in. I briefly perused the mini bar before realising there is an additional charge to restock the mini bar, on top of the cost of the items which feels rather ridiculous. The location is well suited in Beverly Hills but it’s not prime - other properties such as the Four Seasons are on the doorstep to Rodeo Drive and so feel more suited. We did not check out facilities. Check out was smooth. Would I return? Probably not. I would be more inclined to give the Four Seasons a shot or even the Peninsula across the road.

This hotel offers an exceptional experience. The staff consistently provides outstanding service, and the accommodations are meticulously maintained. Their proactive approach to guest assistance is commendable. The hotel's location and dining facilities are also highly impressive. I anticipate returning to this establishment on my next visit to Los Angeles.

Nothing.

True luxury. From the moment you walk in, signature scent at the property sets the tone for what’s to come. Intimate and luxurious art deco finishes at every corner. Everything is done to a certain level and no expense spared in creating a quality experience for guests. I loved the room finishes, the leather lining of the walls and the beautiful balcony. The spa and pool were also lovely. The real highlight is the rooftop restaurant, the views man, the views…the food also matched the views..Undeniably relaxing stay.

Staying with friends at the "luxury hotel" I went down to the lobby bar for a drink & food. Being the only one at the bar I sat there for 5 minutes before a bartender even appeared when he did I didn't get his name (no name tag, didn't introduce himself) What surprised me the most was his lack of interpersonal & communication skills, asking if I could order food at the bar he asked would you like a menu? Would I like a menu? The night before I went to the roof top bar at the Hilton next door, excellent service but here was so disappointing. I noticed he continually left the bar going thru a door to the right at the bar over and over again like he didn't want to be there and had no interest in the customer at the bar, I've always said it's one thing to not like your job just don't show it, big fail here do better, not feeling like a valued customer and being disrespected is very disappointing -2

We spent two nights at the WA BH celebrating a birthday. Overall, we had a wonderful stay. There were some issue, but they were immediately resolved. For example, our room wasn't ready at check in, despite arriving at 4:35 PM. Without hesitation, the front desk agent invited us to enjoy $100 complimentary at the roof top bar. She grabbed our bags and whisked us to the elevator bank. Before we even had a chance to be bummed about our room, we were enjoying free drinks with a stunning view. Our keys were delivered to the bar about 30 mins later. The room was very nice, beautifully decorated and very comfortable. Service all over the property was top-notch. We had lovely breakfasts, where we were immediately recognized and welcomed by name (the host was the same from the rooftop the evening before). The pool deck was definitely a highlight. It's beautiful and relaxing. Overall, this was a lovely stay and I'm sure that we will be back.

Beyond fabulous! The room was beautiful and extremely well maintained. We had a room with a patio overlooking Beverly Hills. Unfortunately the fire changed the view, but it was still beautiful. The restaurant was delicious with great service. We took their limo to a beautiful restaurant. The drive was nice going though Beverly Hills. I highly recommend this hotel. It is flawless from the front desk to cleaning and the rooms. A+++. Close walk to al of the shops.

Nice hotel but they charge a $5 minibar restocking fee. This is in addition to the cost of a minibar item (e.g. item cost + $5 restocking fee). Distasteful for a 5 star hotel and a blatant scheme to rip you off with no value in return. Will not be returning next time… rather give another hotel $1,000+ a night that doesn’t try to steal $5 from me.

My stay was in August 2025 for four nights. Overall, I was impressed with the property. The lobby and rooms are impressive, the location is great, and the house car was always available, which was very handy for exploring BH. The rooftop patio and pool were nice, and the food was excellent. Most of the staff were friendly, though not as friendly as the staff at other five-star hotels. Overall, I would recommend this hotel.

Amazing location super clean tight operations run like a true five star luxury hotel everything you would expect.

Nothing to really complain about it’s an amazing hotel. If I had to be picky, the phone system in the room is a little bit complicated to use and it would be nice if the lights had different dimming features but it really an amazing property.

The Waldorf Astoria is truly an amazing property. Every employee delivers top-level service, making the experience feel seamless and welcoming from start to finish. The rooms are spacious and beautifully designed, offering stunning views of either the city or the mountains. The food is excellent, and the rooftop provides an incredible 360° view of Los Angeles, absolutely breathtaking. The gym and pool are outstanding and among the best I’ve experienced, adding even more value to an already exceptional stay. A special thank you to Alaink at the front desk and the entire team for their professionalism, warmth, and attention to detail. I can’t wait to return. Highly recommended!

The hotel is not 5 star quality. The rooms are nice, I satued for about 15 days. I stayed in about all the room types including a suite. They’re not magnicficent by any means, and very minimalist, which I don’t lke for the price point. The service is the WORST part. Definitely not 5 star quality. It is basically terrible hilton garden inn service for 5 star prices and the front desk have bad attitudes and don’t care about how you feel. The gym is only open from 6am - 10pm, and the rooftop is closed at night, which is kind of ridiculous, but that would be tolerable if the service was half decent. Also, almost all of the staff smell like weed, they vape it while they’re in the back quarters and smell like it when they deliver your room service or valet your car and your car smells like it afterwards. The front desk are apathetic towards their customers. Stay at the peninsula, beverly hills hotel, beverly wilshire, four seasons, or bel air hotel if you want a REAL 5 star experience. This is an overrated hilton garden inn with a $1000 / night price tag.

I was here briefly for an errand, spent well over $300. The staff was so "snooty" and acted like I was a peon. Terrible customer service. I get that they probably are not treated well as staff, but I don't think they need to take it out on customers who visit there. No smiles anywhere except the valet. Whereas, when I go to the Peninsula or the Four Seasons, I feel welcomed.

My wife and I stayed at the Waldorf Astoria Beverly Hills twice this September - one visit for five nights and another week later. We’ve made it our September tradition since 2023, and we love this hotel so we came back each year in September this year and the past years. A special shout-out to the really wonderful breakfast team at Espelette - especially to our friends Victor, Jaime, Remon - and the rest of the wonderful servers who brought our dishes (I’m sorry we don’t know all names). Every morning they gave us the perfect start to the day, and we always enjoyed our friendly chats with them. They truly embody what hospitality is all about and they are one of the reason why we come back each year. Many thanks, Victor, Jaime, Remon and your team members! We hope to see you again next September. Your friends Martin and Antje B. from Germany! :-) (The only thing we noticed that could be improved by the hotel was the lack of shade by the pool. It would be wonderful if there were large enough umbrellas to provide shade for two lounge chairs at any time of day. Larger and adjustable umbrellas could make a big difference and make the pool area even more enjoyable. The staff at the pool was really friendly too.)

Being at the Waldorf Rooftop for the first time was an experience I couldn't have ever imagined. From the moment I arrived (before sunset) at the hostess desk, I was greeted by Sydney (I hope I spelled her name correctly). I asked for an edge table and she made it happen. Next, our server, Jay, was attentive and quick to refresh our beverages. As the weather cooled down, Edgar overheard me asking my date if she was cold. Within minutes, he turned on the portable heater and arrived with a blanket to keep her warm. After dinner, I asked to move to the lounge area. Great seating and our server Williams, was on it! To my surprise, Edgar found us and offered the blanket to be sure my date wasn't cold again. Lastly, I was periodically asked by two additional (I think they were managers), Andrew and Youssef (I think this is the right spelling), if we needed anything at all. Let's just say, I can't wait to go back! Ohh, the view was epic during sunset!

Having previously stayed at the Peninsula, we decided to give the WA a try as part of our family vacation in LA. We were not disappointed! It was a wonderful stay. Highlights were the room itself (beautiful, comfortable, amazing views), the rooftop pool area (with incredible 360 views) and a fabulous birthday celebration dinner at the rooftop restaurant. Breakfast downstairs was also really good (both the food and the service). Everyone we met there was the perfect balance of friendly and professional, and we felt very welcomed and happy to be there. The valet parking was well staffed and always super efficient. Definitely on my list of hotels to return to!

Waldorf Astoria Beverly Hills As the name already suggests – Waldorf Astoria Beverly Hills is nothing short of a wonderful house. Relatively new to the scene, it has an interesting little twist of its own: it partly blocks the view of the world-famous Beverly Hilton next door. Since both properties belong to the same group, one assumes the owners don’t really mind – a small architectural smile in the middle of Beverly Hills. The location alone is a masterpiece. Perfectly set in the triangle between Wilshire and Santa Monica Boulevard, you’re right in the heart of it all. From the very first moment – valet parking – until the last sip of a cocktail on the rooftop, the experience is simply unforgettable. The rooftop views and atmosphere are pure California luxury at its finest, almost a “must” when visiting LA. Of course, the suites with sweeping views over Beverly Hills come at a price – but honestly, you already know that before you book. The comfort, service, and location make it worth every penny. A true five-star experience and a personal recommendation from me.

Another wonderful Hilton! Once again treated very nicely. Our room was beyond beautiful!! The bed faced the wall of windows looking onto the mountains. The sliding doors open to a gorgeous patio. We had a corner room which has windows all around the television room. The bathroom again luxurious. I cannot say enough positive about this hotel They took us to dinner in their beautiful Rolls Royce. If you want to splurge this is the place to do it. The restaurant downstairs is very good as well. You can easily walk to all of the stores. I will be back

Food and beverage

Missed room cleaning and refilling mini fridge

What a beautiful hotel; one of the best I stay in. Special thanks to Mimi and Ryan at the rooftop pool (Ryan is on training but a sure fire asset for this hotel) and Victor at breakfast.

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Great staff and rooftop dining

Fantastic

The property was nice. The rooms were decent size. The food was good.

The house cleaning staff was very bad. They folded used towels and placed them as if they were clean. Vanity items like cotton balls and ear buds were never provided and when we requested them it took more than an hour to get. Customer service was poor because we raised complaints on our experience but it seems management wasn’t interested in making our stay great

Good choice 👌

Beautiful rooftop terrace with amazing views, we went here for sunset and the food was delicious. Service was great, fast and efficient. We had a great view and it was a highlight of my trip. I’d definitely recommend going here the ambience and vibe is so nice

My now husband and I stayed at the Beverly Hills Waldorf Astoria for our wedding weekend. It was by far the most luxurious and amazing stay we've ever had! We live on Maui, but we got married in Beverly Hills so my grandmother could attend. We got back home a few days ago and we cannot stop reminiscing about our time at the Beverly Hills Waldorf Astoria. The staff was so kind and helpful. Jennifer at check in was warm and inviting. She answered all of our questions and got our wedding weekend started off right. Nick up at the Rooftop gave us an amazing dinner experience. Top notch service and incredible food. The yellowtail jalapeño was phenomenal! We didn’t spend much time with Troy at the bar, but the little time we had with him was great. He has an infectious great attitude and he was helpful with recommendations. Remon at Espelette was incredibly kind and was so nice to talk to. He took his time with us during breakfast and we felt most welcome. We are still dreaming about the French toast! We also had the pleasure of meeting Joyce, Director of Operations, at the front desk. She helped us answer some questions we had and was incredibly helpful. My husband ran into Tod Chambers, General Manager, and said he was so kind. From check in to check out, we were blown away by the service and accommodations. We were able to upgrade our room to the junior corner suite and it was more than we could’ve imagined. The staff had chocolate covered strawberries waiting in the room upon our arrival and rose petals on the bed and throughout the room. These were incredibly kind and thoughtful touches for our wedding weekend. We are so incredibly grateful to have spent our wedding weekend in that gorgeous room. It truly made our entire trip and we’ll remember it forever. We were also able to arrange a permit to take a few photos on the rooftop. It was a stunning backdrop for our wedding photos. We will cherish the photos forever. We couldn’t have asked for a better stay. It was more than we could’ve dreamed of. From the bottom of my heart, I want to thank the entire staff at Beverly Hills Waldorf Astoria. They deserve the recognition. I will definitely be recommending this property to all our family and friends. We can’t wait to stay there again.

Another exceptional example of Waldorf quality. The service, friendliness, quality and location make this one of the best hotels in Los Angeles.

I stayed at the Waldorf Astoria Beverly Hills and experienced a serious safety and security incident involving hotel staff. I reported the issue to Hilton Guest Assistance immediately — it has now been weeks with no resolution, no transparency, and no accountability. Despite being told that the case would be escalated to hotel management, I have received nothing but generic responses like “we contacted the hotel, please wait.” I’ve called multiple times, including on 7/21 at 2:52 PM, and the hotel manager refused to speak to me. Hilton Corporate has repeatedly said they cannot intervene directly, even though this is a matter of guest safety, not just a service issue. This experience has been extremely disappointing, not just due to the incident itself, but because Hilton has failed to take responsibility or even offer a timeline for follow-up. The lack of urgency and communication is unacceptable for any hotel, let alone a Waldorf Astoria.

The Waldorf Astoria is pure perfection! The staff deserves special praise – incredibly friendly, attentive, and professional without ever feeling forced. Every request is anticipated and fulfilled effortlessly, making you feel truly welcome and valued from the very first moment. Service and hospitality here are simply world-class.

Nothing

Everyone already talks about how stylish the hotel is and how friendly the staff are—and I agree. While the lobby isn’t jaw-dropping like, say, the Conrad Tokyo, it’s still tastefully done and elegant. What impressed me most, though, were two small moments that showed just how well this property is managed. I stayed with my wife and daughter. One night, both were on conference calls—one in the bedroom, the other in the bathroom (yes, it’s big enough to put a chair in and work). With nowhere else to go, I took my gaming goggles and headed to small public area at the M floor outside the fitness center. It was quiet and empty. After 30–40 minutes immersed in my game, a suited staff member came by to check if I was okay and politely reminded me the area would close in an hour. I returned to the room, and not long after, a housekeeping staff member knocked to check again if I was alright. I *suspect* they tracked me via hallway and elevator cameras. Some might find that intrusive, but to me, it felt like someone was looking out for me. That same night, I noticed some dark marks inside the *back elevator*—the one used for the gym, rooftop pool, and guest rooms. They weren’t there earlier in the day, and I remember thinking how unfortunate it was, since it looked like they’d be hard to clean. The next morning, that elevator was out of service. By noon, it was back—and spotless. Whatever happened was noticed and quickly addressed, which I appreciated. One downside is the lack of self-parking. Valet is $73 per night, and ChatGPT tells me tipping $5+ per retrieval is standard—which discourages me from using my car multiple times a day. Also, there aren’t many walkable dining options nearby, just a Starbucks. Still, overall, it was a very comfortable and well-run place. The staff are everywhere, and every one of them I met was friendly and helpful.

The worst premium hotel experience I have had in a long time. Multiple times I requested them for water in the room; and they just wouldn’t send it. Several other simple requests were not responded to. There is this “I don’t care for the customer mindset” which I find baffling.

Beautiful hotel with kind and friendly staff. Very well maintained unfortunately slightly less well than in the past but still great. I have stayed here on numerous occasions and there is an obvious discrepancy in treatment on points versus cash stays. While staff are always friendly when I have stayed on points as a low level gold Hilton status member upgrades are never provided, late checkout is not extended even for a single hour when all room categories are showing as available in the app, no walk to the elevator by the staff, placed in undesirable room locations, no pre arrival email etc. One time might be a one off but I have personally noticed these differences across four different stays. If this hotel isn’t prepared to provide the same level of service when I decide to redeem points for a stay that isn’t an issue, they should leave the Hilton group and remain independent or part of a more luxury level chain. I would stay again because the physical property is stunning once you get over the lack of above and beyond service regular guests receive.

Best hotel in LA

Let’s talk location perfection 🙌—this hotel is sitting pretty at the crossroads of Santa Monica Blvd and Wilshire Blvd, right in the heart of Beverly Hills. Just a short ride from the Hollywood Walk of Fame, museums, and more hotspots than I could count on one hand 🏙️🚗. Getting around? A total breeze! 🖼️ The hotel itself is a work of art. Brand-new building, dripping in that iconic LA luxury—classic, cool, and effortlessly elegant 😎🎨. You walk in and instantly feel like royalty (or at least a very well-rested celebrity). 🛌 I stayed on one of the higher floors—talk about a room with a view! 😍 You can literally see the whole LA skyline from the window. Inside? Everything you could need: flat-screen TV, tub, walk-in shower, super fast WiFi—you name it. 🛁📺💻 🏊‍♀️ And don’t even get me started on the La Prairie Spa—a total game-changer! One massage in and I forgot what stress even feels like 💆‍♀️✨. Total body/mind reset.

Warm welcome by the staff at front desk upon check in and gifted us a cute WA teddy bear. Room upgrade at a cost but it was well worth it. We got the Hollywood suite with terrace on the top floor and it was gorgeous! Powder room with separate shower beside the master bathroom - so we get our own space and won’t fight for shower or toilet time lol absolutely perfect for us. Room service was always on time. Breakfast was at the restaurant across the hall from the lobby and service was great and breakfast was pricey yet yummy. We had lunch at the rooftop restaurant and view was nice especially when we had a good weather that day. Housekeeping lady did her best to tidy a big room like ours on her own, so it took a little longer than expected for her to finish the job. But I don’t blame her. I wonder if there’s a lack of staff for housekeeping as it took quite awhile to have a lady come to tidy up. Also no turn down service at all during our stay - I am not sure if you need to request one particularly for WABV but I normally only need to inform housekeeping if I don’t want turn down service. I have always liked turn down service to get it all prepared for my bed time at night. There is a construction site (I believe it’s the new Aman site) beside the hotel but we didn’t hear any noise during the day. Which is great.

After more then 20 years of media business in this city I saw so many hotels - from the Peninsula to the Beverly Hilton, but the Waldorf is setting new standards - even the regular rooms are coming with a nice size, you should look for the upper floors. But what the Waldorf is offering in service, friendlyness and hospitality is impressive - everything works in the this hotel. The view from the roof garden is lovely (sometimes the music is much too loud), and a swim in the pool gives you an infinity feeling above LA. One of the best Hilton properties.

Stayed here 3 years ago and was a little disappointed, returned very recently and was very satisfied with my stay this time around. David at the concierge desk was a star and a big reason why this stay was amazing and true to the WA standards. This time, I did not have to "fight" and pay for an upgrade as a Diamond member to a room facing north. Check-in was relatively fast (although I was told to sit down at the table by a doorman which then led to a bunch of guests walking up and cutting me in line). The room was fantastic like before and the chaise lounger is still the most comfortable one I've ever lounged in. I will say, the bathroom amenities were lacking and i wish they had like toothbrushes, razors, etc. in case you need it. Also for whatever reason, despite no privacy light on, we had no turndown service which was odd. House car service was great and David actually called to confirm our need to use it and destination, A++ Service/food at the rooftop bar/restaurant was great, although prices were a bit extreme....granted you're paying for the atmosphere and view as well. Pool was great and the guy & girl working there President's Day were super friendly and attentive when needed, we basically had the pool to ourselves the entire morning. Gym was also nice, although honestly could be slightly bigger. Had a miscellaneous minibar charge post to my credit card after checkout, but the front desk was able to rectify that once they saw it was erroneous.

The epitome of luxury. Will be back :)

Plenty of other options in Beverly Hills, take one of them, you’ll be glad you did. This place has no business having the Waldorf name attached to it, except the pricing. The food options are horrible. The housekeeping is minimal. The room service is the worst I've ever experienced. Day 1 room service: I received a completely different order than what I placed. Upon delivery, I was told that was their “interpretation” of what I ordered? ROFL what? It was a completely different food item. Day 2 room service: Never came. It was ordered and CONFIRMED through the app the night before. I called down they had no idea what they were doing. After placing the order with 3 different people, it finally came. It came cold and undercooked. Yet, I was still charged for both days. Had to call to get housekeeping several times to come. 1 dining option in the hotel. Unless you want to sit on the roof in December and freeze, you’re out of luck. Waited until the last possible second to check us in. Claimed no rooms ready, even though the hotel was at 30% capacity. Asked for someone from Management to contact us twice already, no response. If you look at some of the other recent reviews, nobody has bothered to respond to any of them either. Even a Holiday Inn property responds to customers. Not even the canned “we’re sorry, like to have you back” ridiculous response you see all the time. Stay FAR AWAY from this property. Its a disaster and a rip off!

My new fiance and I visited just before the new year to celebrate our recent engagement, a promotion, and our anniversary. We could not have been more pleased with our celebration and the care that was taken by the Waldorf staff to mark the special occasions. We wanted a stunning backdrop to take pictures for the announcement and the hotel did not disappoint. From the pool deck, the restaurant, and beautiful amenity in the room, we were blown away. Thank you!

Flashing light in eyes. Management did nothing to remedy. Asked for an additional $800 so I could get proper sleep despite being a member and paying over 60k worth of hotel stays at the property. Both people helping me had an Attitude and did not care about guests well-being.

Cleanliness, location

We had to change rooms as our room was overlooking a busy road.

Truly great

The staff, al from valet to concierge, to check in, to housekeeping were all top notch. This is one place yu must stay at in your lifetime. The onsite restaurant was great, decent wine selection and friendly sommelier as well. Food was priced well and was deleicious.

Nice location

a 5 star hotel can't have eggs benedict sauce from a packet.... food is terrible....

This place understands the art of hospitality. The restaurant serves some of the most delectable dishes I've tasted in a hotel, and the bar staff mix cocktails that are simply extraordinary. The common areas invite you to linger and relax, while the rooms offer a perfect sanctuary after a busy day. The little touches, like the turndown service and personalized welcome note,

great

We recently stayed at Waldorf on a Friday night. We had exceptional service, a terrific breakfast and a very comfortable room overlooking the the Santa Monica Mountains. Jen at the front desk shared some valuable advice and was kind of enough to recognize my status and gave us a lovely upgrade. The room was spacious and the terrace was quite large and it was very enjoyable sitting there and admiring the view.

The serene atmosphere hit me the moment I walked in - a perfect escape from the busy world outside. Every staff member I encountered seemed genuinely passionate about creating a memorable experience. The attention to cleanliness was outstanding, and the little touches throughout the property made it feel special without being pretentious. The evening turndown service with lo

Here’s a version that keeps it direct and blunt: This hotel has gone completely downhill. I’ve stayed here nearly 100 times over the years, and the new management is a disgrace to what was once a reliable, luxury experience. Here’s a rundown of how bad it’s gotten: 1. They forgot to clean our room, and I had to call three times just to get it serviced. I had to leave the room most of the day waiting for them. 2. When my wife arrived, they left all of our luggage unattended outside for three hours. Then they couldn’t find her belongings and didn’t answer any calls, so she had to find the luggage herself and haul it to the room on her own. This is supposed to be a high-end hotel, not a no-service zone. 3. Our key card stopped working along with the elevators. I had to go up and down multiple times just to get access to my room. I messaged the concierge for help, and they ignored it. 4. Phones didn’t work, so any simple request required physically walking to the concierge who wasn’t at the desk. 5. Even the concierge required several calls and messages to respond at all. 6. This barely scratches the surface. At no point we we not severely dissatisfied with our stay here. 7. The venues were all dead. The rooftop was ghosts and the downstairs restaurant was empty and creepy. For thousands of dollars a night, we ended up more stressed than when we arrived. I would not recommend staying here to anyone looking for a true five-star experience. You’re better off at the Peninsula, Beverly Hills Hotel, Hotel Bel Air, or the Maybourne—places that actually care about their guests and train their employees properly. Waldorf Astoria is a glorified motel now. A complete joke. Waldorf Astoria has become a joke. Where’s the accountability?

clean facility, great location

the restaurant mediocre. overall not great value for the price. unfortunate and pathetic nickling and diming attitude of the hotel and its business

Very chic and special hotel in Beverly Hills. The hotel is one of the highest buildings around so you get a view of either the Hollywood Hills or Century City. The room is modern, well decorated with great views. Check out the rooftop bar and pool area. . Very nice hotel within walking distance of all Beverly HIlls has to offer.

I came back to this magnificent hotel with my friend, whom I had not seen in 30 years. We had a few glasses of champagne upon check-in. The staff that checked us in was not so friendly. However, the rest of the staff were great. The room was amazing. It was spacious. The toiletries, sheets, and towels were luxurious. This time, I had the chance to use their pool and the sauna. It was a great experience. The view from the top was magnificent. The staff at the restaurant were very friendly. We even had the opportunity to see Jon Bon Jovi, who was dining at the same time, just a couple of tables away from us. The rooftop restaurant was awesome with an amazing view at night. The food was delicious. Our server was super friendly and helpful. We enjoyed our stay so much and would definitely love to come back.

The size of the rooms Rooftop bar and view Beds comfy Felt very comfortable

Leaving to go home

This beautiful hotel is absolutely fabulous. This was my second time staying there, and I would gladly stay again. The service is excellent. Every staff member we encountered was very professional. The rooms are spotless. I appreciate the nice touches like the pink long stem rose in the bathroom and the Dyson hairdryer. I enjoyed the ambiance and food of their rooftop restaurant in the evening.

Great view from the rooms.

Definitely the worst WA experience so far. Wouldn't go back there. Room conditions were poor- water battery not working properly, water was too hot, pressure was poor, Alexa didn't respond properly too many times it got annoying to use it, TV software didn't have any pictures, so unusable. Front desk unresponsive and not willing to cooperate. We wanted to use the credit for breakfast before 6 am, and after numerous calls and tries - didn't make it. Got a room which is nowhere close to how it is represented in the picture while booking, windows dirty, overlooking the AC and roof of the neighboring hotel (deluxe corner suite was the room). Definitely not worth the money for this type of room (~$3k) Overpriced and overrated hotel with poor customer service.

Everything was absolutely perfect.

We just completed another stay at this beautiful hotel and loved it, as always. The service is outstanding and the staff, wonderful! Joyce Louie, the Manager, is always so welcoming and everyone else is truly the best. We loved our breakfasts as well as our drinks on the rooftop. Truly, the best service in LA. Thank you!

Arrived at 2 PM, expecting a smooth check-in, but was told my room would be ready shortly. I checked back every 30 minutes, and despite assurances that the cleaning was being expedited, I ended up waiting in the lobby until 5:13 PM. I missed dinner reservations with friends and was late to the concert I specifically came to see. Meanwhile, I watched other guests get checked in promptly and escorted to their rooms without issue. As a Hilton Diamond member (for whatever that’s worth), I felt completely disregarded—there was no urgency from the staff, just repeated empty promises. For a $1,000 per night hotel, this was an absolute failure. Terrible experience just for one night.

Great stay