ibis Styles Batam Nagoya

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Swimming pool are closed for renovation

NIL

Reason I booked the hotel because I got to know that there’s free shutter to a few places. But turns out need to booked, and claim to be full. And the timing gap was long (etc 11am, 2pm). And the swimming pool was renovated, another reason I booked the hotel because of the kids pool. But it was on renovation.

The size of the room(deluxe) was good for my family. Bed and pillows are comfortable for sleep

Inconsistent amenities. One room has no amenities (toothpaste/toothbrush/comb) and the other room has no tissue in the tissue box. Fridge in both room are not working. Will be good if the breakfast quality can be improved

Clean. Upon entering the hotel has a nice clean smell. Staff at check in was very friendly n polite.

Location abit out.

Room/beds - very nice

Breakfast - to be improved, boring menu

1. The buffet breakfast is delicous 2. The facility is good

Mid way between the ferry terminal, night life and Nagoya hills. Good roof top bar, and the room was pretty comfortable (apart from the mold on the ceiling in the shower)

Restaurants are closed for lunch. The vending machine does not take cards, and you need to pay for buckets of ice. Small issues, but they do matter after a while

Cermin di bathtub nmpk kotor, dan balkoni pon agak kotor, dan langsir bilik pun agak kotor,

Excellent service

No openable window. Smoke smell leaking from the bathroom vent of my non-smoking room.

Perfectly assisted by Imaa and Rizki from FullMoon. They deserve 5 star with that smiley service always. Feels comfortable. Good service by them! Love it! Ayong from reception / guest service / bellhop service have NEVER been dissapointing. Ayong is very dedicated in his work GENUINELY and didnt ask for tips. Very honest..and very helpful. Management should promote him. Ayong is a true gem to your hotel. Guest will keep come back as long as wherever he works because he is really really helpful! Great job Ayong!!!

However drinks portion at FullMoon should be more for the price charged thou. Glasses offered too small for high price. We were also shocked to be charged 50ribu each for any extra towel or pillow or even comforter. No other hotels have ever imposed this regulations. So please discontinue this charges as it will put guest off from coming again. Dissappointing. Bedsheets and comforters have the damped smell. Gives me headache. Towels was not completely white and clean. Can do better in cleaning and hygiene. Fridge was not cold at all. Breakfast was HORRIBLE! arrived at 8plus am and MOST of food is almost finish and no top up! Slow in ensuring utensils, food, coffee is top up. Service in food should be fast. Egg servers was not smiley at all. No enthusiastic. Restaurant Manager should be more attentive and ready. I would say no to breakfast spread as it was dissapointing! Food taste in warung is farrrr better i promise u. So please keep up fast before bad reviews keep coming in.

bilik dlm keadaan bersih,staff pn baik, air dlm toilet&bilik mndi jga kuat , tv siap ada channel dri malaysia ya i was soooo terkejut🤣

wifi agak slow, mknan setiap hri yg sama x tukar

Clean and comfortable

Nothing much around within walking distance

nothing!

all of it, 1st thing 1st when i reached the hotel room its have a lot of mosquito, i told the front desk it have secharge 200ribu which around 15sgd, its not worth it. i even bought my own mosquito equipment from alfamart. i have a daughter 4months old. we asked none smoking room. but the room smells cigarette its kinda weird. ive been alot of hotels in Indonesia bali surabaya. didn't encounter this kind of thing. this is my 1st and the last im staying here. please boycot this hotel thank you they will keep asking for money! no hospitality at all

Big, spacious room. Nice big balcony with city view. Staff were friendly.

There was a water outage at 1 night, no clear water for the shower/sink till next morning.

Spacious room. Friendly staff

The room not very clean. Still can see leftover rubbish from previous guest on the floor. There are stains on the towel provided. Breakfast choice is limited

Very good

Very good

Good

Smoking area level should have open window

Facilities

Poor housekeeping

Hotelnya bagus dan bersih,luas dan nyaman serta cantikk....makanan breakfastnya semua enak2 saya suke...sangat rekomendasi🥰👍👍 🌟🌟🌟🌟🌟ni kali kedua check in disini...nanti mau datang lgi🤗sebelum ini juga suda rekomendasi ke kakak saya untuk check in di ibis style hotel...dia pun suka..🥰👍

Toiletnya bisa diperbaik pulih semula...seperti tukar karet getah di sekeliling kaca kamar mandinya kerana udah kelihatan tidak enak dilihat serta paip2 dikamar mandi..serta perlu dicheck semula kebocoran dikamar mandi seperti di kamar yg ada jamban nya kerana air selalu mengalir keluar dr pintu wcnya dan kaca kamar mandinya arus sering dibersihkan kerana ada meninggalkan noda sbunnya wlw sudah sy jirus masih berbekas...so far itu saja yg lain nya baik2 saja....🤗👌

sofa at room

nil

Very very worst facility inside room, Aircon didn’t work, complained and worst response from house keeping team. Wifi worst.

Nothing there to like. Only room big size. Very worst breakfast.

Great hotel will come again

All ok

BREAKFAST IS GOOD , STAFF ALSO VGOOD

HOTEL IS VERY CLEEN

Minibox/freezer not working

breakfast, cleanliness, dirty towels.

Nice n good

Cleaning n staff alwsy moody

Very big

A bit far from the town. Need to use grab

None

Many too mention

The room is big and cozy

The room is not sound proof, so you might hear your next door coughing or talking loudly.

Staffs are good and polite

Not a smart tv and smoking room unable to open window and room service very slow

Great location

Shower was not hot, and took 5-10 minutes to get to a warm temperature. Called the front desk to fix it, but this is the best they could do.

We requested for close rooms and the hotel managed to provide us with adjoining rooms, so that was great. We also arrived slightly earlier (at about 10:45-11am), and were promptly processed for check-in, at no additional charge. The hotel was quite modern and the room was very nice and clean. The breakfast buffet was alright. Overall, a pretty decent stay here.

The bathroom could be slightly better (i.e. cleaner). There were a number of moldy grout lines in the bathroom. Thankfully, the bathroom stalls (for both the shower and the toilet) were quite large/spacious. The drainage at the shower was also amazing. No water backed up during my showers there. Lastly, the location of the hotel is less than desirable when traveling to other spots. The upside is that the nights here are quiet. Also, you can just take Grab/Gojek everywhere for a few bucks, so overall, this might actually be a good thing, for some people.

The room is big for junior suite with balcony.. can see the swimming pool from my level. There's a bathtub in the toilet.. clean and comfortable bed with sofa.. breakfast was good

I don't like the aircon which is already controlled the temperature. I only can lower the fan mode or either off it...my TV is not working.. called the maintenance they fixed but still cannot watch any channel from the day we came till check out..that is the most disappointed. The little fridge also not working..

Clean room comfortable bed to sleep

Can't watch TV don't know why.. called the maintenance but still cannot fix it.. small fridge cannot use. Aircon already fixed and being controlled which I only can lower the fan mode or off it

Rooms were very clean and comfortable

I booked 3 rooms for my family but on different floors. My card key only allows to use the elevator to my floor level but not to the other levels where my family members are. So every time I want to visit my family members I have to get the help of the hotel staff to beam me up to the required level.

Breakfast was very nice. The room is very clean. Mattress supergood ❤️👌🏼

good

cant repeat

Room is clean, spacious and worth with the affordable price. Recommended, will stay there again.

Staff not so friendly. Check -in quite hassle. Very slow in gandling for check in.

Breakfast was ok. room cleanliness need to improve.

Window curtain are so dirty.

Room was clean and facing the pool. But there are some stains on my bedsheets. Ask the HK to change to new ones. Staff name Irfan the shuttle driver was friendly and attentive. Breakfast spread was decent but acceptable.

Imagine at 0700am there was a Zumba session in front of my room?!! I was like seriously??? i am travelling with my 4-year-old daughter who is sleeping was disturb by these unacceptable activities during the weekend. I came down and ask the reception, and they said it is their weekend activities which i was not being told when i check in. Honestly loud music in the early Sunday morning you guys should look into it. And one more thing, i was given a late check out at 2pm as compensation for the noise issue but the hotel staffs keep calling my room through phone and again 1 staff knocking to my door requesting what time i going to check out??! I was like annoying and by 1pm i check out from the room. This is a terrible communication from the staffs and guests. I really annoyed and definitely will not stay again in IBIS Batam!

Its a new hotel, so the rooms and facilities are quite modern and clean. I took the suite room with balcony, which was really lovely. Great space and tasteful furnishing, more importantly the hotel is not in a crowded area so relatively peaceful at night. Easy to commute to malls, restaurants, clubs by taxi from the location. Breakfast choices were also decent and overall good value.

They are quite slow during the check-in process, in spite of me doing an online form prior arriving at the hotel via the Accor website to speed up this very process. Room took almost an hour to get ready after I arrived at the hotel, so had to wait at reception. Otherwise no other complaints.

Nice view

None

The balcony suites that was given have multiples of breakdown. Tv not working, aircond not working. Room phone not working. Too many of negative feedback to even list down. For sure not coming back nor recommend to anyone. Very unpleasant trip we had to spent for my mom's birthday.

The queen room was big and bed comfortable

Registration was slow. Staff cannot locate our booking ref no. Only 1 key tag, should gave 2 key for our easy use. Electric on when key was insert. Not able to charge anything if key is not insert, cooler/fridge not cold. Lift hv difficulty to scan the key tag, sensor issue.Towel is not soft and sorry the toilet should hv privacy, not open concept, no latch, no sliding door for our room.

Kamar panas

AC tidak dingin, Sdh info ke room service tp tdk ada teknisi yg dtg ke kamar.

Spacious room & comfortable bed.

hand towel NOT provided. Bolster had no casing. Stains on chair & curtain. Plug / power connector for kettle had connection problem .

Swimming pool are dirty. Maintenance Technician attend problems very slow.. Fridge not cold. Room Balcony should have Dimmer Lights

Staffs were extremely friendly and helpful

Location

A super friendly stuff.

Please inform and stated there is deposit amount(how much) that needs to add ontop of the main amount.