Midtown Residence Surabaya

Kamar luas, fasilitas lengkap, lokasi dekat dengan pusat kota

Sangat disayangkan property berada di lingkungan mall yang sudah tidak beroperasi lagi, sehingga lingkungannya terlihat suram

Alles deugde.

De koffie bij het ontbijt.

Descanso y piscina con unas súper vistas

Que le pedí un masaje en concreto (ya que odio el balines) e hicieron ese, lo que les dio la gana vaya, pero eso es cosa de las masajistas no del hotel. El canto de las mezquitas es insoportable

Tutto

Niente

Een geweldig mooie en ruime kamer, een zeer uitgebreid en lekker ontbijt, een mini bar voorzien in de prijs dat dagelijks werd bijgevuld, mooi rooftop zwembad en leuke fitnessruimte

De locatie, ver afgelegen van het centrum en eetgelegenheden

Well located hotel with helpful staff. Good value for your money.

The sunbeds at the pool were missing and it was badly maintained. The whole top floor needs a renovation. The kitchen in the room was unusable because it lacks all basic necessities and there is no fridge in the room.

Poloha, vybavení pokoje, personál, čistota

I feel like my home

All staff excellent service

I can't emphasize enough how amazing this hotel is. The staff are incredibly friendly and the room is truly exceptional for its price. We stayed in the Fabulous King Room and the bedroom area is spacious, while the kitchen area is very functional. Breakfast offers a wide selection and the hotel is flexible and a real pleasure to stay in. We love it so much that we actually came back a few weeks later & we will be back again!

Only 1 out of 3 elevators are functioning and this is quite problematic actually. The corridor ac is turned off and water fountain are not plugged in but this is not a big deal.

Mooie kamers, behulpzaam personeel

Niets

Staff hospitality was pleaseant, friendly and very accommodating. Room service was nice. Breakfast has variety of choices. Room that we got has good size for a big family.

New and spacious room. Little pantry with fridge. Very clean pool with nice view (it has the foundation as an "infinity pool" but doesn't make use of it though...). Spacious gym room with more than a few sets of machines.

Rien à dire, chambre spacieuse, salle de sport, piscine, bon petit déjeuner et personnel accueillant

L’isolation est merdique, hôtel placé à côté d’une rue très passante, on entend tout, prévoyez des bouchons d’oreille

The room

A bit far from the main city

Pelayanannya

Tempat bermain anak

The room is bid and clean. Breakfast has a lot of choices although taste is so so. Staff are friendly and helpful. The hotel has many facilities like gym, children playroom and swimming pool .

Our room has all cooking facilities but no refrigerator. We have to store our yoghurt at front office. The water tap at the sink is moving. The mirror in bathroom already stained. The walls in the toilet is stained.

The staff are so friendly. We booked the two-bedroom apartment. The room is spacious with two bathrooms. It has a nice city view. The room is clean, and the bedroom has a comfy bed. We will definitely return to this hotel when visiting Surabaya.

The water dispenser is outside the room, so we have to go back and forth to refill the drinking jar. Preferably, it is provided inside the room.

L’accueil de tout le personnel, le petit déjeuner.

Trop loin du centre ville !

The restaurant

My recent stay at Midtown Residence Surabaya was defined by a severe, unacceptable breach of guest privacy and professional conduct. I must emphatically urge future guests to avoid this property due to this profound failure. While the reservation was exclusively under my name, I was shocked to learn that hotel personnel actively assisted unauthorized external parties in seeking contact with my accompanying guest. Even after a sensible resolution was arranged—for the guest to meet the outside party downstairs—the hotel staff took aggressive, highly disruptive action. They repeatedly called our room, and the situation violently escalated when staff began persistently ringing the doorbell and aggressively knocking on our door late into the night. This campaign of harassment and intrusion occurred while I was in the middle of conducting critical, time-sensitive remote work meetings, resulting in significant professional damage and stress in what should have been a secure, private space. This demonstrates a deep-seated failure by the hotel to respect basic guest security and autonomy. Allowing unauthorized individuals to pursue a guest, followed by staff aggressively enforcing contact late at night, is beyond unprofessional. I discussed the issue with the Manager the next morning; while they offered apologies and admitted their error, words cannot mitigate the serious nature of this security and privacy violation. My immediate plan to extend my stay was instantly canceled. Management must implement mandatory, rigorous training focused on protecting guest data and ensuring room security.

Good location friendly staff

Small room not good facilities

Room is specious

Hotel. Car entry is not mentioned clearly so difficult for new comers

Het verblijf in het hotel was uitstekend! Het personeel was ontzettend vriendelijk en behulpzaam. De kamers waren ruim en comfortabel, en het zwembad en de fitnessruimte waren echt top. Absoluut een aanrader!

Niets

Tutto

Het eten is gewoon goed

Elke ochtend om 04.00 uur wakker worden geschreeuwd door de moskee in de buurt. Het hotel mag wel wat aan onderhoud doen, wc-brillen mogen wel worden vervangen, spiegels ook

Nice modern hotel. Which was great value

Food in the restaurant was only fair.

Nothing

V. Bad not Clean

staff

not clean kecoa everywhere

The staff are all wonderful people. They are polite, helpful and smiling all the time.

Quite a distance from the major shopping mall

Location, staff and facilities.

There was no good dedetization.

Great breakfast.

Place is a bit tired one elevator didn't work, the other two were not interconnected making unnecessary stops and wasting time. The air conditioner sounded like a helicopter

Room was big, new and nice! Breakfast was very good.

Staff quality varies a lot. Some dont speak proper English but some were very helpful. Music could be less loud around the restaurant and pool. Music could also be actual music. I also had a special request since we came on my husbands birthday, but it was ignored.

整體破破舊舊的,不如預期的樣子,價格偏高

Very spacious with 2 bedrooms and 2 bathrooms

A LOT OF BABY COCKROACHES crawling around.

Nice rooms, AC good, breakfast very good. Bathroom facility was also good.

Cleanliness wasn't up to scratch (bed sheet had a stain on it) as well as soundproofing not really existent could hear the cleaners doing the room service next door as well as banging doors and knocking doors.

This is the 2nd time we stayed in this place . They have spacious room ,facilities is okey and staff are lovely . Easy to go everywhere as this place closed with town center . Staff are lovely and helpful. Next time we will stay in here again .

They should put mirror on the table as women need it for make up on . And probably out TV somewhere else in the bedroom area or put TV on the wall . In the bathroom there shower room and I think better use shower hose tha much easier if we want to clean feet or wudhu . Because shower that they put on ,once you inside the shower whole body will get wet .

Enjoyed: Nice staff, good breakfast, spacious room. Good facilities in the room. Not so good: - Couldn't have a properly comfortable night because of the AC. Can't adjust fan, swing, or temperature, it just stays on blasting directly over the bed. - No rooftop vibe :( - Mall next door is dead, but fortunately there's a convenience store at least.

It was nice

Breakfast has a lot of variation and good taste.

The shower head is not good and also the hairdryer doesn't run well (small, slow). Bathroom is also not that clean, there was a small cockroach.

The staff

Although the staff were very friendly and helpful, the hotel itself was not clean. The walls were dirty as if they haven't been painted since the opening of the hotel. The bed linens and the towels were very old, and the duvet cover was torn. The room had so.e mosquito-like insects that stung us during our sleep. The location was very far from everything, and the area around the hotel was very dirty and stinky. I definitely won't go back there and discourage anyone who may decide to stay there.

For a short stay

room with good facilities , breakfast, clean towel

garbage bin. - no face towel - no laundry bag

Nice place, delightful staff

The staff are excellent. The standout staff members being Doni and Richard. Breakfast team, very good indeed.

There is noise from the traffic and the early morning call to prayer, but this is Indonesia, we must have these things.

Rooftop pool has an amazing view of the city. Food was very good. Bathroom in our room needed some TLC and the shopping center attached is under construction so not much going on there yet

Not so much

noise complaints, the neighbours above us made alot of very loud noises in the night 01:40 The reception was not helpfull. Wanted to give us earplugs. Breakfast not recommendable for western travelers.

location, accomodating staff, excellent laundry service, tasty breakfast/dishes for dinner, good value for money

Nothing to complain.

Nice view from the rooftop with the swimmingpool. Room was clean and bed really confortable.

The rooms where spacies.

Noise complaints room above in the middle of the night, reception was absolutly not helpfull to absolve the problem.

Breakfast

# Front desk average # Not good ambiance at the entrance # Shower water terrible. Blocked and can't even get a good shower

Breakfast was great room was specious all staff were sooo polite and helpful

I saw roaches in bathroom but the front desk was helpful and changed my room

Excellent service, comfortable room and delicious breakfast.

The parking lot is a bit tricky for new visitors to find the direction from and to the hotel.

Good

Compactness of the property and the staff

Kitchen must be little big and can provide more utensils

The room was spacious and well-furnished.

Sometimes housekeeping could have been less invasive

Room size, cleanliness

Excellent staff, very good breakfast,

Several maintanance issues a unusable narrow rooftop swimming pool Located near a mosque with very loud calls to prayer from 3AM until after 5 AM Not an area where one can walk and explore the neighborhood

Spacious and comfortable room with a great view. The staff we're good.

The food was average. The pool was average. And generally the hotel needed cleaning, especially the windows. The kids play room was poor, with hardly any toys (all broken), and a sad broken slide and the tv didn't work. Numerous other minor imperfections. We expected more for the price compared to other cheaper hotels. And be aware the Marvell City Mall it is a part of is almost empty of shops as of Dec 23.

The view from the room was nice

The hotel room smelt like sewage, the pool was full of algae so our fingers went green after being in there, not enough water provided, every towel had a stain on it, the dinner food was old reheated and disgusting, the gym air on was always switched off so it was so hot in there, very businessman focused - just overall not a great place.

It's a beautiful well designed super comfortable place. Loved it.

Nothing.

The staff were friendly and helpful, and the breakfast was amazing. The restaurant food was also very good. Great having a nice gym and pool to use.

The room was a little loud from outside noise at 3:30 am, the swimming pool area could be made more comfortable and modern with additional shade added. It would also be good if the room T.V allowed for Netflix. It's a shame the mall downstairs is mostly shut down. There were however a good many things for children to do at the mall and plenty of coffee shops. I believe the mall did not recover after Covid-19.

good location

cockroaches& dirty blanks and sheets

I booked the non-smoking suit rooms but it smelled so strongly like cigarettes.

The Best...

Nothing

Room is clean, Good Breakfast and Friendly and Helpful Staff. Overall this Hotel customer Orientation is very good. Well stay. Come back again.

Nil

Good access to the city

The windows get really hot on noon