Mercure Surabaya Grand Mirama

Struttura molto pulita e accogliente, staff sorridente e disponibile

Purtroppo la piscina chiudeva troppo presto

Heerlijk ontbijt met meer dan voldoende keuze, fijne frisse kamers en goede bedden. Service van personeel was top

niks

Very helpfull staff

Personnel très accueillant Très grande piscine dans un environnement calme Chambre confortable et spacieuse avec une très bonne literie

Le personnel tellement accueillant et chaleureux. Chambre conforme aux photos

Dommage que la piscine n’était pas accessible

good breakfast

i can hear someone from other room

El buffet

El agua no salía muy caliente

Bedroom Good breakfast

Location too far from tourist sites Swimming pool not really inviting & A few hard lounges to lie on Restaurants menu not great

Hotel centrale, personale molto gentile e disponibile. Camera grande e pulita. Ristorante giapponese dentro l’hotel molto buono. Colazione straordinaria

Niente

Sidnt give return

Please make sure to indicate specifically in case a non smoking room is needed. The default seems to be a smoking room, even with children. Luckily the staff helped to resolve the issue

the room is clean, and nice

the wall is not really soundproof. I can hear the next door guest slamming the door and laughing out loud

Très bien accueillis & très bel hotel

Personnel adorable et hôtel confortable

Salle de bain propre mais pas au top

Duży pokòj, bardzo duży wybór jedzenia na śniadaniu, bardzo ładny hotel, czysto.

Wybrałem apartament z aneksem kuchennym, jednak w pokoju nie było żadnych naczyń i przyborów by ten aneks wykorzystać. Zadzwoniłem na recepcję z prośbą o talerze, sztućce, noże, deskę, garnek i patelnie, za 15 minut obsługa przyniosła samą patelnie i garnek, wytłumaczyłem co jeszcze potrzebuję, wydawaľo mi zię że obsługa zrozumiała, ale przez 30 minut nikt nie wrócił. Zadzwoniłem kolejny raz na recepcję i wydawało mi się że moja prośba jest dla nich nowa - za kolejne 15 minut dostałem dwa zestawy talerzy, widelce i łyżki (a byliśmy w 3 osoby). Nie dostałem deski, noża, ale już nie miałem siły tłmaczyć czego potrzebuję raz jeszcze. Podsumowując, oczekuję że jeśli biorę pokòj z kuchnią to kuchnia będzie w pełni wyposażonq, bym mógł z niej skorzystać.

There was a lot of options for food. The location in the city is very good. The option of getting breakfast boxes for the midnight Bromo tour was very nice.

We couldnt use the pool on one of the days because apparently its a public pool and there wete swimming lessons. We were not made aware before booking. This affected our stay a lot. Also for some reason we were called by the reception often, 2 times with them being unable to explain to us why they called.

Das sehr nette Personal und das tolle Frühstück

Het personeel is vriendelijk, Kamer was mooi en schoon, goed uitgebreid ontbijt

Kwam baby kakkerlak tegen in de kamer, volgende dag in de douchebak. Denk dat ze via het afvoerputje binnen komen. Melding gemaakt bij de receptie en kreeg een upgrade kamer in een nieuwere gedeelte van het hotel. Al was het nog maar voor een dag en een nacht. Een groter en mooiere kamer. Goed opgelost!

Located closely to shops

The lobby was beautiful.

I can’t believe this is a four star hotel as the room we stayed in was in absolute shambles. The flooring was coming off, one of the lights above the bed didn’t close so we had to call maintenance, black mold in the roll up curtain in the shower(?). Every place was just old and worn down. Worst part was there was absolutely no noise cancellation and you could hear everything from other rooms and the hallway. Might as well had slept with the door open. When we checked in the service was also cold. Breakfast was okay but not super good.

Grandezza Stanza Grandezza letto

Biancheria Colazione

Exellent

Nothing

La colazione è fantastica e la stanza molto confortevole

La ragazza della reception non era molto disponibile e la pulizia non era di un albergo di quella categoria

Hotel yang tidak baru, tetapi terawat dengan baik, dengan kamar yang nyaman, etnik, dan kebetulan juga kami dapat menikmati car free day di Hari Minggu di depan hotel,, tersedia makanan dan minuman yang dapat dibeli dengan harga terjangkau dengan rasa hotel. Semua staff melayani dengan sangat baik dan ramah, lokasi hotel yg strategis menambah pengalaman yang menyenangkan. Maju terus Mercure hotel. Selalu senang menginap di hotel-hotel accor group

Tidak ada

Mostly accessible, lots of restaurants on site, and pool-gym-spa. Loved the hotel driver who gave a great city tour.

Difficult long slope to walk up to the elevators. But found an alternative elevator.

Bien situé au centre ville. Pas loin de la gare de Gubeng.

Hôtel bien situé en ville, bonne isolation phonique. A 3,5 km de la gare de Gubeng. Un plus pour le personnel notamment Agus et Didick, souriants et toujours prêts à rendre service.

Colazione ottima

Stanze un po’ rumorose

The location, friendly staff, there are a variety of restaurants in the hotel.

In the morning it can be noisy with people banging on doors.

As soon as I walked in, I saw a welcome letter addressed to me on the table. It made me really happy and felt deeply respected. It’s such a wonderful feeling to be valued as a guest. What’s more, my name was printed on the water bottles, which was absolutely thoughtful. Besides, the decoration style here is extremely elegant and timeless.

no

Everything..

None

Every thing. Staff, Breakfast, comfort. We use the hotel in Surabaya as a Hub to visit different places in Indonesia. Stay there 3 times during our staying in the country.

Little far from Restaurants and Commercial Malls

Ontbijt en personeel was vriendelijk.

Niet goed gecommuniceerd aan de balie ivm afrekenen van de was

Location

Some fixtures are old

cortesia e sorrisi, professionalità e disponibilità a qualsiasi ora. breakfast sempre assortito, abbondante e molto gustoso. piscina non nuova, come tutta la struttura, ma ben gestita, pulita e gradevole. climatizzatore in stanza poco rumoroso. buona offerta al televisore

il tubo flessibile della doccia va smontato, i filtri puliti ed eventualmente il tubo cambiato se necessario. ogni tanto suona un campanello in stanza, ma non risponde nessuno al telefono, ne alla porta. inoltre, se mi è chiesto di lasciare la camera entro le 12, è sgradevole sentire richiami di varia provenienza mentre chiudo le valigie: entro le 11 sono sceso, con largo anticipo

The room was fantastic, the bed super comfortable, and room was clean and spacious. The pool and gym were good. A good range of exercise equipment and weight. It was close access to nice eateries. The location was good for my one night stopover.

There was no coffee in the room or milk for the tea. The gym wasn’t air conditioned on my first visit, however, was on my second.

Check in mudah, staff ramah, parkir mobil mudah, permintaan troley juga mudah, kamar bersih, AC berfungsi baik, TV besar, tempat tidur juga nyaman, kamar mandi bersih air panas dingin berfungsi dengan baik, sarapan banyak sekali pilihannya dan rasanya enak enak, additional breakfast 185rb/pax, check out juga mudah

None, All perfect

Variety of local foods and ambience

None

Location and facilities.

Mattress a bit uncomfortable

The location and mostly the kind staff

Très grande piscine parfaite pour nager ou se détendre Petit déjeuner tout à fait exceptionnel Jolies chambres avec lits confortables Personnel accueillant et très aidant

Il peut y avoir des cours de natation à la piscine, ce qui peut limiter les possibilités de nager L’emplacement à proximité d’une grande artère est pratique (facilité pour prendre un taxi) mais ce n’est pas toujours évident de circuler à pied dans les alentours

good local food breakfast, peaceful location for taking a rest but inconvenience for shopping

none

Unstable wifi.

It was mostly good but there was an alarm ringing throughout the night in a nearby room that kept us awake.

Gut

Nice hotel if you are staying in Surabaya. The hotel was more luxury then we expected based on the price. The room is beautiful and equiped with everything you need. The pool is nice, but was very crowded at times. Most of the staff we met did not speak great English, so make sure to use Google translate when needed.

Worth the money paid

Needs rehabilitation

Building and decoration

All fine

Breakfast was awesome!

Bed was cheap and noisy (considering we booked the best room available), massage was terrible, pool was booked out to swimming lessons all weekend (unable to relax by the pool).

NA

NA

Easy check in and check out, clean and spacious room.. The fresh look of the lobby area...

Difficult to find parking space coz there's wedding party at the hotel...but, we can use vallet parking..

I couldn't sleep at all on first day. There was a marriage and from.10 PM till 12 am, people were shifting heavy things through the elevator next to my room. Although I called the reception and complained, the activity went on.

The staff were friendly and helpful

The cafe and its drinks were overpriced with poor choice selection for different types of milk. The room service was again expensive, and I tried to order one beer at the pool, which was exhausting and very expensive, 100 thousand idr for one bintang. The air-conditioning system in the room did not cool the room adequately.