Parque Central Santander
Parque Central Santander, Comuna Centro, Perímetro Urbano Neiva, Norte, Colombia- Park
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About this hotel
Central Location and Convenience
Hotel Metropolitano, situated in the heart of Neiva, offers a prime location just 50 meters from Santander Park and the bustling commercial area. Guests can enjoy the convenience of being centrally located for both business and leisure activities.
Comfortable Rooms with Stunning Views
Each room at Hotel Metropolitano is equipped with modern amenities such as a TV, air conditioning, and a minibar. Guests can unwind in the comfort of their rooms while enjoying scenic views of the mountains and the city. The private bathrooms are stocked with complimentary toiletries for added convenience.
Exceptional Services and Facilities
Experience top-notch hospitality with a 24-hour front desk, a shared lounge, a tour desk, and luggage storage provided by Hotel Metropolitano. Additionally, guests can stay connected with free WiFi access and start their day right with a complimentary breakfast.
Book your stay at Hotel Metropolitano now for a memorable and convenient experience in Neiva.
Nearby Attractions
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Estadio Urdaneta
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Malecon Río Magdalena
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Parque de los Martires
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Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
01:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Breakfast in the room
Valet parking
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Shared lounge/TV area
Parking garage
Special diet menus - on request
Grocery deliveries
Wheelchair accessible
Toilet with grab rails
Outdoor furniture
Wine/champagne
Coffee Shop on site
Visual aids: Braille
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Face masks for guests available
Delivered food - securely covered
Thermometers for guests provided by property
Breakfast takeaway containers
Key card access
Broadcast Live sport events
Room Types
Family Room
Up to 6 guests3 Twin bed (90-130 cm wide)
The unit offers 3 beds.
Sleeps
Up to 6 guests
6 adults
Beds
3 Twin bed (90-130 cm wide)
Deluxe King Room
Up to 3 guests38 sqmExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as mountain views. The unit has 2 beds.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
Room details
38 sqm
Mountain View
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningDeskToiletVideoPrivate bathroomDressing roomSlippersSatellite channelsAdditional toiletPrivate entranceSofa
Deluxe Double or Twin Room
Up to 2 guests32 sqm2 Twin bed (90-130 cm wide)
This room features 2 Single-sized beds, a tile/marble floor, soundproofing and private entrance.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
32 sqm
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningDeskToiletVideoPrivate bathroomDressing roomSlippersSatellite channelsAdditional toiletPrivate entranceTile/marble floor
Deluxe Queen Room
Up to 2 guests34 sqmQueen bed (151-180 cm wide)
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as mountain views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
34 sqm
Mountain View
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningDeskToiletVideoPrivate bathroomDressing roomSlippersSatellite channelsAdditional toiletPrivate entranceTile/marble floor
Deluxe Double Room
Up to 3 guests34 m2Large bed (151-180 cm wide)
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as mountain views. The unit has 1 bed.
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Large bed (151-180 cm wide)
Room details
34 m2
City View, Mountain View
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningDeskToiletVideoPrivate bathroomDressing roomSlippersSatellite channelsAdditional toiletPrivate entranceTile/marble floor
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(218 total)
Provider-sourced guest reviews.
8/10
Reviewed Jul 15, 2026La atencion del personal, la disponibilidad de parqueadero, el aire acondicionado y el aislamiento del ruido
Las almohadas y el colchon forrados en un plastico que suena, dificil manejar los canalrs de tv
6/10
Reviewed Jul 8, 2026Central
No abren rápido
5/10
Reviewed Jul 1, 2026The staff was great. From the front desk to the ladies making our breakfast. All was kind and very helpful
Wifi didnt work half the time. It would constantly disconnect throughout the day. It only worked during the wee hours of the morning. It really sucked because i reached out about the many reviews that claimed this and i was assured the wifi was reliable as I would be working while being there. Also theres no hot water which in my opinion should be stated when booking.
5/10
Reviewed Jun 30, 2026La ubicación ion, cerca de los eventos.
La tensión del personal al de el comedor no fue muy amable.
6/10
Reviewed Jun 27, 2026Tiene ubicación central
Es un hotel básico, le falta mantenimiento, es viejito, las cosas en la habitación se veían bastante desgastadas
9/10
Reviewed Jun 7, 2026Muy amable el personal disposición en cualquier requerimiento ubicación muy buena muy recomendable, un lugar más en el cual viajaré disfrutar del entorno
9/10
Reviewed May 26, 2026La ubicación y el desayuno
Estar más atentos en la porteria
6/10
Reviewed May 25, 2026Muy mala la señal de WiFi y peor aún la señal de televisión, muy malo en este sentido.
7/10
Reviewed May 20, 2026Las habitaciones son limpias, buena dotación
La ubicación es particularmente muy céntrica. De otra parte, las instalaciones y el comedor no cuentan con aire acondicionado y son básicas.
8/10
Reviewed May 14, 2026En general cómoda y buen desayuno
los muebles auxiliares
10/10
Reviewed May 13, 2026La estadía fue muy agradable. Destaco la tranquilidad de la habitación, la amabilidad del personal y la limpieza de las instalaciones. La ubicación del hotel también es muy conveniente
1/10
Reviewed May 11, 2026Nada
Baño sucio Paneles sucios amarillentes Lámparas dañadas y sucias Aire acondicionado enfriaba un rato y a la media hora salía aire caliente y solo encima de la cama Mesas paredes manchadas y peladas Pelos en la almohada y cama Nevera sin funcionar Desamabilidad de la chica de recepción El precio lo aumentaron En la aplicación salía un precio En el hotel lo aumentan y asi ni debería ser El suelo sucio Entraban bichito a la habitación Grifo con huellas
10/10
Reviewed May 10, 2026Excelente
10/10
Reviewed May 6, 2026Todo
Nada
8/10
Reviewed Apr 29, 2026Amabilidad, limpieza
Desayuno
5/10
Reviewed Apr 28, 2026El servicio de desayuno y la limpieza
La recepcionista de la noche nos atendió pésimo, no nos dio la habitación que habíamos reservado. Habíamos reservado cama doble y nos dió habitación con camas sencillas separadas. Adicional nos dejó esperando para entregar la habitación. Bueno el hotel pero pésimo el servicio de la persona mencionada.
7/10
Reviewed Apr 23, 2026Ubicación central y comodidad de habitación
Recepción no es 24 horas disponible. Hay que timbrar a veces para que aparezca una persona que abra la puerta.
10/10
Reviewed Apr 14, 2026Las almohadas cómodas, el parqueadero grande y el servicio muy amable
5/10
Reviewed Apr 8, 2026El baño no estaba limpio, tenía pelos. El aire acondicionado no funcionaba bien, no regulaba la temperatura enfriaba mucho y no había cobijas en la cama, solo una sábana
10/10
Reviewed Apr 5, 2026Excelente
10/10
Reviewed Mar 30, 2026La amabilidad del personal, las habitaciones muy cómodas.
Las motos se mojaron en el parqueadero.
1/10
Reviewed Mar 30, 2026Me pareció una falta de respeto y de responsabilidad de parte del hotel que llegamos a las 11 pm y nos dicen que ellos no revisan la plataforma, que no tenían disponible ninguna habitación
9/10
Reviewed Mar 27, 2026Restaurant solo en la mañana
7/10
Reviewed Mar 24, 2026La habitación en general
había mucho ruido en la habitación de al frente. Pienso que no hubo control por parte del hotel
7/10
Reviewed Mar 24, 2026Specious room with comfortable bed. Very nice staff (especially the breakfast crew!). Good location and very clean.
The hotel is very dated including the facilities.
9/10
Reviewed Mar 15, 2026creo q deben mejorar un poco el internet
9/10
Reviewed Mar 13, 2026la amplitud de las habitaciones y la limpieza
no tenia sino dos canales de tv, muy poco jabon de baño y papel higinieco
4/10
Reviewed Mar 4, 2026La ubicación
La alimentación, la ausencia de WIFI, las fallas en el suministro de la energía eléctrica.
9/10
Reviewed Mar 2, 2026Las habitaciones grandes, comodas , insonorizadas, y muy iluminadas
El Desayuno pudo ser mejor.
10/10
Reviewed Mar 2, 2026Excelente servicio del personal y las instalaciones muy cómodas y aseadas
10/10
Reviewed Mar 1, 2026Todo organizado, hotel limpio, las host atentas, bueno en general
La ventana no se podia abrir toda y el tv sin sonido.
10/10
Reviewed Mar 1, 2026Muy bueno
Todo estaba bien
8/10
Reviewed Mar 1, 2026Friendly receptionist Parking available Comfortable room
Plastic cover on mattress
9/10
Reviewed Mar 1, 2026personnel trés attentionné qui a fait beaucoup d'efforts pour comprendre mon espagnol. Bonne situation de l'hotel en journée, beaucoup de restaurants, agences de change et commerces juste à côté.
quartier vide la nuit, commerces fermés
10/10
Reviewed Mar 1, 2026Amabilidad y servicio
Un poco enredado el tema del televisor
8/10
Reviewed Feb 24, 2026le sérieux et la propreté
/ / /
7/10
Reviewed Feb 14, 2026El desayuno fue de lo mejor, un plus que habia Netflix en los TV la limpieza de la habitación fue increible
solicite unas cartas para pedir algo de un restaurante y me dijeron que les pidiera a ellos y nunca me llego nada |
7/10
Reviewed Feb 8, 2026Gute Lage, nettes Personal (Sprache, aber nur auf Spanisch).
Sauberkeit im Zimmer (Dusche, Bettlaken mit Flecken, Haare auf Boden) und kein warmes Wasser.
8/10
Reviewed Jan 30, 2026Chambre spacieuse et confortable, petit déjeuner correct
Check In très laborieux (10 mn) la réceptionniste n'était pas très efficace et demandait sans arrêt de l'aide à sa collègue. Elle m'a présenté une facture à régler très supérieure au prix booking annoncé. Il a fallu négocier pour que le prix initial soit respecté.
8/10
Reviewed Jan 28, 2026La atención del personal
El olor a limpiador de la habitación
9/10
Reviewed Jan 21, 2026excelente ubicación, desayuno muy rico y la amabilidad de las personas excelente, lo recomiendo para asistir y esta cerca de todo me gusto mucho., volveré claro que si.
la señal del tv era mala de resto todo muy bien.
9/10
Reviewed Jan 20, 2026Buena atención, relacion precio - servicio
.
9/10
Reviewed Jan 19, 2026Muy buen desayuno
5/10
Reviewed Jan 19, 2026Nos dijeron que el desayuno se empezaba a servir a las 6, pero a las 6 nos dijeron que la señora ya venía en camino, no teníamos tiempo para esperarla y no pudimos desayunar en el hotel.
No había agua caliente en la ducha.
8/10
Reviewed Jan 19, 2026bueno
falta de restaurante para las tardes y noches
8/10
Reviewed Jan 13, 2026La ubicación
No colocaron utensilios de aseo (Papel Higiénico) ni sabanas para cubrise
10/10
Reviewed Jan 4, 2026El personal muy atento. Las habitaciones cómodas, limpias y con un espacio adecuado.
10/10
Reviewed Dec 11, 2025Si
Nada
8/10
Reviewed Dec 9, 2025Personal muy atento
Sin quejas
10/10
Reviewed Nov 3, 2025Habitaciones muy amplias, cómodas.
8/10
Reviewed Oct 31, 2025Limpio, bien mantenido, excelente ubicación,.buen servicio, desayuno
10/10
Reviewed Oct 30, 2025Totalmente limpio , desayuno muy bueno , el recepcionista 10/10 muy amable ., lo único la ubicación pleno centro de noche cuando llegamos no hay lugares para comer muy oscuro mucho indigente ., de día es otra cosa . Pero referente al hotel muy bueno .
La ubicación es un arma de doble filo ., regularmente las capitales el centro es algo muy bonito no puedo decir eso de Neiva .
10/10
Reviewed Oct 27, 2025Good
9/10
Reviewed Oct 26, 2025Comodidad
Ruido de la calle
10/10
Reviewed Oct 15, 2025Desayuno muy rico y el persona súper amable
9/10
Reviewed Oct 12, 2025Comodidad de la cama y limpieza de la habitación
Era alérgica a la fruta del desayuno y no me ofrecieron otra opción
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Central location
- •Friendly/helpful staff
- •Good breakfast
- •Large parking
- •Generally comfortable rooms (for many guests)
Areas to consider
- •Poor WiFi and TV signal
- •Cleanliness issues in some rooms (dirty bathrooms, hairs, stained surfaces)
- •Inconsistent A/C / hot water problems
- •Reception/service lapses (night receptionist, check-in availability)
- •Worn/old room furnishings and plastic-covered pillows
Cleanliness
6.5/10Mixed reports: several guests praised room cleanliness, but multiple strong complaints about dirty bathrooms, hairs on bedding, stained/peeling walls, dusty panels and floors, and insects lower this score.
Service
8.9/10Generally praised staff for friendliness and helpfulness at front desk and breakfast staff, though there are notable negative incidents (rude night receptionist, check-in problems, limited 24h reception) that prevent a top score.
Location
9.3/10Consistently described as very central and convenient for events; location is one of the strongest positive points across reviews.
Room Quality
7.2/10Rooms seen as comfortable by some, but several mentions of worn furnishings, noisy plastic-covered pillows/mattress, A/C that cycles poorly, and basic/aged room fittings reduce this rating.
Amenities
6.8/10Repeated complaints about very poor WiFi and TV signal, inconsistent hot water and limited restaurant hours; positives include ample parking but overall amenities are weak.
Value for Money
8.4/10Mixed but leaning positive: some guests explicitly called it good price-quality, while others reported unexpected price increases at check-in; overall perceived as fair value.
Food and Beverage
9/10Breakfast is frequently praised (good service and quality), though restaurant service is limited to mornings; overall F&B is a clear strength.
Overall Experience
9.5/10Despite some strong negative incidents (cleanliness and amenity failures), the majority of stays were described as comfortable, pleasant and recommendable with helpful staff and great location — raising the aggregated overall experience score.