AC Hotel by Marriott Cincinnati at The Banks

Location, service, everything

Great location! Walking distance to both Reds and Bengals, Andrew Bailey and lots of bars/nightlife. On site valet parking at no extra charge. Room was nice size, clean and bed was comfy. Shower is double head, which was very nice. Highly recommend!

No complaints.

It was located around all of the sporting arenas

The bed could have been better

Location

Price

They had a private party an it was overcrowed and the people at the party were rude and trash the bathrooms you could not move or get to the bars or the bathrooms,,,,,,,,,

Beautiful accommodations. Pleasant and extremely helpful staff at front desk. The only thing better than the morning breakfast was the staff. I wish I had her name. A joy to wake up to. Helpful with suggestions for the day, transportation, etc.

NA

Close to all the attractions

The bed wasn’t comfortable and pillows to soft

Staff is friendly. Its clean. Rooms are great. The location is perfect. The cost is high.

The cost

The location was great being right next to the ballpark.

The price was a bit expensive for 1 person

Everything

Proximity to baseball park

Too cold in lobby

We had a great time good drinks and vibes, we had the pleasure of having Stephanie S. She was so pleasant and hospitable. Will definitely be telling others to go and experience it.

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I visited the rooftop recently and the service was phenomenal. Stephanie.S is a hard worker and dedicated to perfection while she served food and drinks to my table. She was very welcoming, and had a great personality overall. Next time we’re in town we will be sure to be back and hopefully she will be working to serve us again. Thank you for the great experience.

Daja is awesome! The service was outstanding and the view is so incredible. We will be back.

This hotel is absolutely incredible ! The roof top bar is so fun ! I needed some help with a future reservation and Anna at the front desk was absolutely off the chart helpful and it was crystal clear she actually REALLY cared about solving my issue and she did ! Wherever Anna goes in her career, a company would be VERY LUCKY to have Anna on their team !!! Best wishes always Anna ! Patti

I booked a King Bed room with a balcony and Ohio River view more than three weeks in advance to make it convenient for us to catch a Frida night Cincinnati Reds baseball game across the street. I added the AC Parking Package, which included valet parking, for an additional $45. After government taxes and fees, the total for the one-night stay was $404. Check-in was at 4:00 PM, and check-out was at 11:00 AM. The check-in process was incredibly smooth and efficient. The front desk staff was welcoming, acknowledged my loyalty status, and made me feel valued from the moment I arrived. While the hotel has its own restaurant (no free breakfast offered), we went right next door to eat dinner and grab some beers during happy hour at Cincinnati Lager House. After the game, I visited the AC Lounge on the ground level to enjoy an Old Fashioned at the bar. The bed was extremely comfortable, and the spacious, sixth-floor room also featured a mini-fridge with two complimentary bottled waters and a sofa bed. Outlets and USB ports were conveniently located just above the nightstand shelves, along with a built-in reading light on both sides of the bed. We enjoyed views of the John A. Roebling Suspension Bridge, the Ohio River, the Great American Ball Park, and the Cincinnati skyline from the comfort of our room's covered balcony. It rained a little bit during our stay, so it was nice to have a covered balcony instead of being exposed to the weather on their Upper Deck rooftop bar. While the baseball stadium is very close right across the street, you cannot see the live field action directly from the rooms or the rooftop bar. However, you can see the home-run fireworks.

Great service with Anna a check desk after we had a bad experience from different hotel in the area

Hotel is super clean and staff are amazing specially Anna.

Do you want to sleep IN the club? Then this is the hotel for you. Do you actually want to sleep? Then pick literally any other hotel. This hotel faces a strip of outdoor bars that play music so loud, the bass rattles the beds until TWO A.M. 2am. You cannot go to bed before 2am. Unless you're on a frat or bachelorette trip, hard pass.

Location is awesome. Rooftop bar is a nice amenity

Elevators were slow

Proximity to ballpark and riverfront park locations

All was swell

Terrific stay! Easy check in - great breakfast buffet (food is amazing) - attentive staff. They even gave out lavender sachets at night to help you sleep. What more could you ask for? Room was exquisite, beautiful and comfortable. Loved the overhead shower. Would definitely stay here again!!

We stayed here to catch a Reds game. The staff is very friendly and attentive. The restaurant has a wonderful breakfast buffet and our server, Ashley was very welcoming and took care of us both mornings we visited. The bed was comfortable and the room was clean, but the dark curtains and the dark floors made it very gloomy feeling.

Kyreeka was great!! She found my friend’s retainers and returned them even after asking us once about it and we didn’t realize. She second guessed it and sent someone back with them. Thank you so much!!! <3 <3

Kyreeka was amazing! Found my lost items and returned them so fast. Made my experience even better with her kind service. Very hard worker , very polite and attentive. She earned my business plus another visit, I will definitely be back!!

Comfortable beds. Rooftop bar had great views of the river. Easy walk to Reds game. Nice shower.

Breakfast not included but offered.

AC hotel is a great location for the Cards game. Christina was a par excellence hostess: friendly, helpful. The cleaning staff rallied when I called to wash off fingerprint from all over the window and got me an extra chair for the room. You just have to ask nicely and staff responds nicely.

Todo

Fast elevators

Room was not on the right side. Wish I had a better view. And the bathrooms could have been more clean.

I just would love to say that Gabriella is or was phenomenal and greeted with one of the biggest smiles and her work ethics was amazing she made sure I got my food and drinks fast and she was just everything.

The location was perfect!

N/A

Good vibes quick service great djs.

The staff was excellent. Very convenient location.

While the valet is nice, like having direct access to my vehicle.

It was next to my destination, very clean and the folks were nice

Hailie was the best and she made us feel so cool.

Hailie provided great service and wonderful menu recommendations

Hallie gave exceptional service, she saw that I had a mental impediment and gave me my drink in an acrylic glass so I wouldn’t hurt myself and then went over my study flash cards

Loved our experience here! We came right before a Reds game and it was perfect - not too crowded, perfect space to hang & a great view. Our server Hailie was so friendly and attentive. Will come again!

Hailie was the coolest. Definitely the new pre-game spot!

Great location. Clean and awesome rooftop.

Niki was amazing! Super sweet and friendly, drinks were great too

Clean. Modern. Location

Nothing. Everything was wonderful

Gabriella was my server and absolutely rocked it!!! She was attentive, kind, and sociable! Could not have asked for a better experience! Thanks.

I had Gabriella as my server for my birthday. She recommended the margarita flatbread to me, which was amazing. We will definitely be coming back!!

Gabriella and Denny were amazing!! I’ll definitely be back!!

Gabriella was so amazing and she really went above and beyond

Hailie was amazing!! Loved her!!! Highly recommend this place!

Location was awesome and everyone was so polite!

The staff were all incredibly kind, the breakfast was divine and the hospitality was top notch.

My husband and I are frequent at this location. The staff has ALWAYS been so kind and welcoming. Clean facilities and relaxing environments. Great food and so much more to see! We will be back !

Great time - Hailie was awesome!

Hailie at the rooftop was amazing! Fantastic service!

Hailie was an amazing waitress! She was so kind and made sure we were always taken care of.

Hailie was the best!!!!!!!!!! She deserves a raise!!!!!!

Loved Hailie’s customer service- she was so sweet and accommodating.

Hailey was an amazing cocktail waitress. So sweet! She was so personable!

Had a great time and Hailie was wonderful. She also smelled good

Hailie was the greatest server! Super fast and super responsive! She got us drinks faster than the line. 10/10!

Great location, great hospitality

Convenience to GABP, staff, amenities.

Exorbitant price, exorbitant parking, no drawers in the rooms - forced to live out of a suitcase.

The breakfast was not good. Out of coffee. Had to ask to fill up breakfast bar.

The fire alarms going off 2 times in 30 minute period at 2:00AM.

Location

Room service cleaning

Location!!

Great hospitality

Clean

No vending machines or room service

Location. Spacious and clean. Lovely ambience. Great staff. Larry was awesome. Comfy beds.

I parked valet for one night and they charged me for three. I hope it’s reversed. I didn’t get a chance to verify as the person was having difficulty correcting it , but my card is still on file. I had to leave quickly as my Uber to the airport was waiting. Lovely view and right in the middle of the action. Right across from the ball park.

Location, location, location. Near the MLB stadium, downtown near alot of food and drinking holes. Loved the view at night.

Nothing really, it was great

It was our first time staying in Cincinnati. We came in for a comedy show. We loved everything.

Location to areas we visited.

Kind staff, great location.

A bit high on price, but right across from the ballpark.

It only provided breakfast one day even though it was advertised

Great location! By a lot of attractions and restaurants

Very modern and clean.

No parking

We enjoyed staying there and decided last minute to take in Reds game

Location couldn’t be beat, especially going to Reds games.

Not a great set up for getting ready with more than two people in the room. Needs more mirrors for the girls to get ready while guys are in the bathroom. Also lighting in the bathroom and rooms is awful for girls getting makeup on.

Everything! Staff was friendly, so convenient to GABP.

Friendly front desk- helpful. Valet parking was very easy. Hotel staff was friendly.

Did not eat breakfast in the morning- I had two small children and thought it was pricey for them.

Nice and clean. Great view! Awesome service!

N/A

Everything was clean, the staff was friendly, and the location was close to The Great American Ballpark.

Location next to ball park.

Little place to hang clothes. Roof top bar not open Sunday or Monday. Roof top bar selection was very limited. Sofa is hard and not very comfortable.

Staff was friendly

No ice machine on floor, no microwave Refrigerator didn’t work and no maintenance was available to fix it.

Great location for ballgames. Very clean. Great staff. Very nice comfortable rooms.

Nothing

We liked the location being close to the river, restaurants and downtown.

The room’s ambiance was very uninviting. I called ahead to check that there was a room facing the river with a balcony but when we got they were sold out!