Holiday Inn Express & Suites - Fort Mill by IHG

Front desk staff very helpful.

Coffee maker broken at breakfast.

Overall great amenities. Beds slightly firmer than i prefer

Coin operated laundry machine

10/10…The manager,Ms Rachel…So helpful so understanding…

Room was very comfortable with comfortable seating and beds. Staff was wonderful and accommodating. Breakfast was good.

Very pricy.

The staff, especially Ms. Kelly. Staff was very kind, thoughtful and accommodating with a generous heart and smile. The best experience I’ve had with hotel staff.

A few guests smoking at the pool site and the smoke traveling to the guests rooms. I didn’t complain, but it would be nice to post a large No Smoking sign at the pool.

everything

friendly staff

It was very close to where I needed to be. Centrally located close to the expressway.

Na

I was a little nervous about the hotel selection, but in the end I was really impressed with everything: good cleanliness, a good breakfast, very friendly staff, and excellent service.. The gym is okay. Everything was well organized.

The pool is very small. A little more attention to detail is needed around the edges of the bathrooms when it comes to cleanliness.

Breakfast was fresh and hot with plenty of options during our stay. The kitchen area was clean and well stocked and easy to navigate. I wanted some pancakes but couldn't figure out how to work the pancake machine (my first time seeing one:-)

The only thing I didn't like was how difficult it was to get into the actual hotel parking lot. The side entrance was barricaded with debris and prevented us from getting into the parking area. I had to call the hotel attendant to get directions on how to get to the hotel. We could see the hotel but couldn't get to it due to the entrance being blocked off and we kept driving in circles trying to find the entrance (directions given by MapQuest)...

It was clean. The staff was very friendly.

N/A

Everything

Everything was good

The woman at the front desk was both Sat and Sun when we checked out, she was very helpful and welcoming. We left and later discovered we had forgotten my daughter's special pillow, the housekeeper had put ot aside and saved the day. Another woman, at the breakfast bar, was also helpful. I can't remember the last time I stayed somewhere where everyone was pleasant and helpful. All this on a holiday weekend? Nice.

Good location. Nicely designed facility.

No complaints about the property.

Breakfast was good.

Not enough carts. Had to take our luggage up in two trips. Unacceptable for a hotel that size. Hotel should have at least six and there were only three. The room was not as clean as I expected. Trash under the desk and shower stall was not clean.

Le petit déjeuner était très excellent. Il avait beaucoup de choix et le tout etai très bon et propre. Lors de notre retour nous arrêtons toujours dans un Holiday Inn Express, car nous savons que le tout sera impeccable

Tout était parfait

Proximity to highway. Gas and food close by. Comfortable beds.

One elevator not working,

Breakfast was very good. Location was near a lot of restaurants and other attractions.

The fact that the hotel was under renovations which we were not made aware of until we arrived.

Muy mal llegué a la recepción y mi reservación no me pude quedar porque no tenían mi habitación tu que buscas otro hotel muy mal de verdad

LOCATION, QUALITY, CLEANLINESS, UPDATES, BREAKFAST, NOTHING NOT TO LIKE!!!!

I love this location and the fact that it is so close to so many places we frequent when we visit the Fort Mill area.

There is nothing I remember about this place that I did not like.

Loud loud construction over head while staying

half of my floor was under a renovation - issue with cleaning and noise

I like most things. Clean and nice staff.

The beds are the only things that are horrible. Killed my back so bad i was up all night. We have been 2 times and same thing. Really need new matresses.

Breakfast was terrific. Location was close to the medical facility which made life a lot easier. Loved having a choice of restaurants for dinner within walking distance.

Room had a lot of mechanical noise. Bed was a bit on the soft side.

The service from the staff was super nice and fast. Everything was very clean. The breakfast was varied and well-balanced.The room was organized. Excellent service.

What I didn’t like is that our stay was only for one night. The pool is outdoors.

Friendly staff. Clean rooms. Nice breakfast display. I don't eat breakfast, but it looked really good. I did take a tasty muffin to go.

One of the parking lot entrances was closed and we drove around trying to find an alternate. Wish a sign was up directing us where to go.

breakwast was good

breakfast was nice, I truly enjoyed it.

Bathroom toilet could use a grab bar for the handicaped

Toilet grab bar

La tranquilidad,orden y la limpieza y buen trato de todo el personal 👍🙏

The cleanliness and location

The staff was mean and horrible. There is an African American lady that works at the desk. She is always mean. No customer service skills at all. She had the cleaning crew to knock on my door like they were the police before checkout. Why would they do that. It was 10:45. I had just gotten out of the hospital with a stroke and I went there for rest and relaxation. I am a frequent customer but that lady is always mean. Something need to be done about her.

Location

TV broken, elevator not working

The staff is very cordial, it’s always clean, and it’s close to my daughter’s home.

I felt like the price was a bit high for one person

Location and staff weee great.

Bathroom could’ve been cleaner.

The breakfast wasn't very good; the pancake machine was broken for two days, and the next day the bacon never arrived, nor did the oatmeal.

The breakfast wasn't very good; the pancake machine was broken for two days, and the next day the bacon never arrived, nor did the oatmeal.

Location - Breakfast is average

We love this facility and staff! Wonderful

Everything

Nothing

Usually the best value in Fort Mill. As good as it gets.

Easy access off I-77 Good breakfast!

Very clean and friendly staff

The property was well put together. It was very clean and nice. I felt very comfortable as soon as I walked through the doors. The staff were amazing and very nice.

I loved everything about it.

I asked for an early check in and the front desk person was not pleasant and not willing to help me. We also called down to front desk to get some extra towels and it sounded like a real problem to get them.

Breakfast room greeter and hostess. Exceptional

The hotel was close to where I was going. It was well lit, and the front desk rep. was very friendly. I had a good time.

No comment here because everything was nice.

Excellent hospitality and facilities!

Beds were comfortable and hotel was very clean

Outlet didn’t work on one side of the bed for phone charger

Location, cleanliness and morning breakfast

No water provided, no bathmats in washroom

My tv remote was broken and stuck on loudly the first night. I told the staff the first thing the next morning and was assured that it would be fixed. It was not fixed. Dirty towels were removed but no new towels were left. When I called down to the desk when I returned to the hotel last night. I was told tv could not be fixed and towels could not be delivered. Bathroom had no baseboard, I killed to bugs and there was mold on the celing of the shower.

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Very nice in all regards. Front desk fellow was spot on . Could not have been better.

The staff was amazing. The beds were extremely comfortable.

Everything

Very comfortable. Huge room. Housekeeping was inconsistent. Fresh towels but bed not made one day. Breakfast was good.

Great property! Friendly staff! Great stay!

The bed was new and very comfortable.

Nice hotel - clean, easy parking, nice free breakfast. Convenient location.

Room was clean, staff was ver pleasant

All

Location

Good for families

Check in easy. Man from Ohio super friendly. Clean new hotel

Every thing was great

Staff was so nice and the break was very fresh

First room had no A/C, needed Freon. They moved me to a different room immediately no issues.

Followed all reviews and they were correct. Clean spacious and great shower pressure!!!!

This is a great hotel. It's clean and has a good, hot breakfast. The staff has always been nice. It's location is very convenient as it's just minutes from local restaurants, stores, and supermarkets. I stay here every time I visit Fort Mill! :)

The room was cool and comfortable and I loved it!

Everything was great!

Easy In and Out for an overnight stop. Was quiet with Free Breakfast.

Clean and nice staff

The place was nice and restaurants were within walking distance. Apple Maps gives the wrong entrance directions but called and they instructed us to enter at the light by Lowe’s and we were there.

I thought the rooms had a strange smell. Otherwise the stay was great. I liked the upgraded bathroom with showers instead of a tub/shower combo. Located in an active area with a lot of options for food. Close access to Hwy as well.