Hampton Suites Serviced Apartments

Close to our goal. There was an issue with the front door key, but was fixed promptly

A bit noisy and no daily cleaning

Great location & rooms were a good size with everything you could need for a short stay. Staff were incredibly helpful and assisted me with my luggage.

Could have been some bin liners / black sacks in the accommodation to put rubbish in.

The only thing that could be considered a slight positive was the location. It was easy to access the town centre.

Where do I start? The service from start to finish was atrocious. I booked 4 apartments in total, 3 x 2 bed apartments and 1 x 3 bed apartment, all of which were supposed to sleep 5 guests. When checking in at 4pm, I was told multiple different things and there was so much confusion to the point that even they didn’t seem to know what was going on. Firstly they said they had messed up the bookings and that half the apartments I had booked weren’t available. One they said was damaged during the previous guests stay so we couldn’t stay there (which if true is understandable), the other they said there was an issue their end with the booking and it had been double booked and that they were fully booked so there was no other apartments they could put us in. I was then told somehow they could squeeze in 16 guests into the apartments they had available (even though my booking was for 20 guests). Then they just kept magically getting more apartments available and I ended up with 5 apartments but still only sleeping 16 people. I kept asking then to be clear on how many apartments were being given to me and how many each apartment could sleep, but couldn’t get a straight answer. They kept mentioning sofas and I kept saying do you mean sofa beds, to which they said no just sofas, which felt like they were implying I needed to make people sleep on normal sofas because they couldn’t house us all (that is not acceptable). It also felt like they were mentioning the sofas needlessly to confuse me into thinking they had enough space (which they didn’t). Half of the so called “beds” or “sofa beds” were extremely uncomfortable to the point where it was unbearable. The doors on all the apartments and the apartment block doors barely opened (stiff or often almost completely stuck). The corridors were dull of random items like an old fitness bike, keys were limited to one per room which was difficult to manage for bigger groups.

The Staff

High garbage problems , smelled like a dump ! The outside has a lack of bins and the garbage men refuse to collect loose bags. You cannot open the windows because of this.

Good-sized apartment with a bedroom and bathroom, a sofa bed in the living room, and a kitchen with a fridge/freezer, oven/micro-oven. Good amount of utensils in the kitchen. Large-screen TVs in the living room and bedroom. Table in the living room for work. Good wifi. The apartments are located a short walk from the river, where there are areas where you can sit and enjoy the view. Many good pubs, cafes and convenience stores in the nearby neighbourhood, and only a 10-15 minute walk to Thames Ditton Village, a very nice and quaint little village, with some great pubs, especially Ye Olde Swan directly by the riverside overlooking the private island. Paring os good by the hotel, either on the street behind the hotel or in the large paid-for parking lot.

Nothing to report

We stayed at Hampton suits last year in feb and really enjoyed it. Its good location and can be seen as a home away from home for a few days.

This time going back its summer so it was really hot, we were in the same apartment as last time which is ground floor, at first we were happy as we enjoyed it the first time but that was in february so we didnt need to open windows. Being on the ground floor right by the pathway made it really hard to open the windows up where we dont feel so exposed but also where we arent blocking the entrance pathways. Also having the windows opened all we could smell was what people were smoking close by. We asked for more fans than what was provided as they weren't doing the trick with the heat and humidity but was first told that the advert says its not air con. We were then given a broken one. The drain in the bathroom sink was so blocked we couldn't really use it as it wouldnt drain and you can see bits that are blocking the drain floating in the water. When returning to the apartment one evening, we tried to reverse into one of the parking spaces and the black automatic gate started opening and caused a massive scratch and dent down the side of our new car, at check in we were only told the code of the gate and was not informed that there is a triangle area on the ground that indicates the area that the motion sensors for the gate is activated, we didnt even knownit was motion sensored. It wasnt until after the incident happened, one of the neighbours who live there told us about it, there was no information provided on this both verbally or written. The whole family also walked away from staying there with lots of bites, either from mosquitos or from beds (we assume its mosquitos). It was such a disappointing stay as we thought so highly of Hampton suites from our first stay and had said we would continue staying there every time we visit kingston which is a couple of times a year like a home away from home but after this visit, we feel afraid to go back and experience it all over again which is such a shame.

Lovely apartment, comfortable and clean. Great bathroom.

The check in procedure was unclear. You had to go to the hotel up the road to get the keys. In the apartment, the info said to check out by placing keys in the box by the exit. There was no box so we had to return to the hotel. Useful to know in advance. We were walking the Thames and had already walked from Staines so this was a disappointment!

The property was close to the event l attended. Very clean and the free parking is plus. The staff are very polite and friendly and helpful

N/A

It was exactly as advertised. The staff are friendly and helpful

No air conditioning

We booked a 3-bedroom apartment back in February for 2 nights for 4 people, including a 6-year-old child. We specifically chose an apartment because we wanted the space and facilities to make our own meals and have a relaxed environment after busy days out. Unfortunately, on arrival we discovered that we had been given a 2-bedroom apartment instead of the 3-bedroom apartment we had booked and paid for, with no prior warning or explanation. There were also a number of other concerns. The car park was extremely untidy, with various items left around, and smelled strongly of weed. The route to the apartment was down an alleyway that felt very uncomfortable at night, and the building's doors were left unlocked. We had also been told we would have a ground-floor apartment, but were instead given a third-floor apartment with no lift. Inside, there were only two bedrooms, the fridge was dirty, the toilet was stained and there were dirt marks on the cupboards. The apartment was extremely hot and stuffy, and when we opened the windows the smell of weed was overwhelming. We contacted the property and eventually went to the Crowne Plaza ourselves to try to resolve the issue. We were offered another 2-bedroom apartment in the same building, which obviously didn't solve the problem. We were also offered a hotel room, but initially weren't even guaranteed accommodation for both nights. Ultimately, we had to find alternative accommodation ourselves late at night, with a tired 6-year-old who should have been in bed hours earlier. We finally got settled at approximately 11:20pm, with the child not getting to bed until around 10:40pm. We had also already spent **£29.45 on food for our planned stay**, which required refrigeration and was effectively wasted because we no longer had the apartment facilities.

It was close to our family do. self catering. shops nearby.

Floors seem a little worn. Smell of tobacco smoke in one apartment. otherwise good.

Nothing. It was depressing

This was the only time in my life that I've ever experienced a toilet that flushed with boiling water. As a consequence the toilet boiled our ablutions, resulting in a rancid sauna during one of England's worst heat waves, which filled each of us with a sense of dread before each impending visit. The toilet seat was roasting. Perhaps more pleasant in the depts of winter There was a lot of mould in the bathroom, and dirty tissue pushed into the wall. The curtains in one of the bedrooms were mouldy also. There was no window in the kitchen like in the photos and an awful smell throughout. My mother said she felt depressed staying there and that it made her sick the next day after we had stayed. Overall gave vibes of bad student accommodation. We shared photos with the staff but no reply. It was also confusing to check in. When we arrived some people working there told us we had to check in at a hotel up the road.

Parking next to the property or onsite, or by the nearby hotel that is managing the apartments.

n/a

Good location and size.

Layout of kitchen area could have been better with a small sofa instead of a desk which was pointless right by a dining table which used the same dining chair anyway. Strong musty smell in the property, could do with sorting. Mould on the shower tiles, that could easily be sorted with the bit of mould spray. Balcony covered in cigarette ends which should have been disposed of before arrival of guests especially when travelling with children.

Good location, modern apartment and clean

Good location, modern clean apartment

The location was good.

Not suitable for summer vacations at all.

Location was great for a trip to chessington, place was a decent size and accommodated my party

We booked for 2 adults 5 children. We had 4 plates. 4 forks. 3 spoons. 1 pan 1 cooking tray. No spoon to stir pots etc. Made cooking for 7 people incredibly difficult. If you book a place for that many people thr expectation is that the property would accommodate it.

The entrance to all the apartments door was broken so you couldn’t use it the whole visit, we had to walk all the way round the back to enter and exit. The shower was so clogged with hair looked like it hadn’t been cleaned for months it started to overflow. No air con and all three fans in the property were useless. WiFi didn’t work and neither did the TV .

The place was clean and functional

Nothing

Comfortable

I have asked 3 times now for a VAT receipt which I have still not received

Location

No bedding provided for sofa bed. Faulty fans in the property (we stayed during a heatwave). Early morning noise (cleaning staff). Was charged twice for my stay and it was expensive for what it was

large space and clean, comfortable bed

They did supply fans but it was extremely hot which made it very uncomfortable when sleeping. The fans did not do much as all dusty. thermostat was showing 32 degrees inside the apartment! Just need to maybe maintain the fans better and clean regularly! Everywhere else was clean :)

The apartment itself was a good size and perfectly situated for the event we were attending. Cleaning staff were helpful. Apartment was clean.

The pots of UHT milk were off. They gave us the wrong keys which took a few hours to resolve effecting our time at the event we'd travelled 80 miles for. Phone calls and messages to the company re the problems weren't always answered or responded to promptly. Booking clearly stated 2 adults and 2 15 year olds yet only 3 beds were made up and no bedding was available in the room for the sofa bed to be made up.

Decent location.

I made the booking for a family of five. We got the keys but then went straight on to visit our friends. When we all got in to the apartment later that evening there was only bedding for 3 people (1 double & 1 single), which meant 2 of us had no covers. The rooms were unbearably hot despite fans in each room. The fans themselves were not good at all with barely any output. There were only 3 towels for the 5 of us. The 2 large wheelie bins immediately outside the apartments were spilling over which meant leaving the windows open caused an awful smell throughout.

Was damp couldn’t stay

Damp

Booked for 3 adults and 2 children. The sofa bed had blood stains all over it. No bedding or pillows for 2 of us. Called both numbers to report and no answer. No air con. Kitchen was 2 dirty to cook and kitchen facilities also dirty. Room stunk of smoke

Down stairs was cooler ,beds was comfortable,one chair was broken ,the shower was very good ,but didn’t drain well ,I would use again ,but just needs minor improvement,thanks

Zepsute drzwi wejściowe, walczyliśmy w nocy prawie 3 godziny żeby dostac sie do lokalu, brak reczników godziny brak pomocy

Location is ok

I was allocated a lower ground / basement apartment. There were multiple issues. 1) It had internet but as it was underground, there was no mobile phone reception. For work, i am not allowed to use unprotected networks, so i was unable to work as i was not able to connect to my secure / personal 5G network. I resorted to having to go to the garden area or the roadside to try and get reception! 2) TV did not work…..normally this wouldn’t be a huge problem …but it was England’s match and I couldn’t watch it. Completely ruined it for me 3) Broken window handle in main bedroom. This meant on an extremely hot night, I was unable to open the window. Result being a complete lack of sleep for the night 4) shower tray water was not draining properly 5) flies in the rooms constantly 6) towels that look like they haven’t been replicated in centuries !!

Size of the property was good

The communal area was filthy, flys everywhere. Bin room was open, smell was awful

Needed to be in the area for a family event so location was perfect for me. Good access to London by bus/train as well as Kingston. Price can't be beat if you are with a group. The apartment had 3 separate bedrooms with real, comfortable beds - great for privacy when you are with a group. The rooms were spacious. The kitchen was well equipped - there was even some coffee, tea. The 3-bedroom apartment is in the basement but due to the way the building is constructed has doors to the outside (which can be locked properly unlike what's been said in other reviews) and good daylight in the bedrooms. The apartment is well equipped with wardrobes, tvs, mirrors etc. Despite being on a busy road it's surprisingly quiet at night.

The hallway smelled bad when we were there. The apartment did not though - just the corridor to the apartment. The whole building and honestly even the apartment looks a bit worn-out. As mentioned, the beds, furniture, kitchen is good but the laminate is chipped, paint scratched etc.

Location and size

Reception is not at the property

Open space and close travel links to Surbiton and Kingston River

The beds were a bit dirty and not 100% clean with hairs, the cupboards were yellow and the odour of the place was not the best. When going to the room there was a yellow looking mattress outside the room which looked dirty with put us off straight away. we were put in the underfloor room where service was really bad and for the wifi there were no instructions with front desk not picking up which was very inconvenient, we couldn’t get a refund as there was excuses from the front desk that it is out of control

Close to lots of amenities

Wasn't very clean. Smelt funny

Great price for a one night stay.

No couch. Parking a rear of building has large unseen drop with no warning barrier.

Czysto, wygodne łóżka, ogólne wrażenie przyjemne

Apartament wynajęty był dla 4 osób niestety brakowało jednego kompletu pościeli, co było bardzo niekomfortowe. Włączenie tostera powodowało uruchomienie czujnika dymu

Nice Balcony, top floor peaceful

Sofabed was thoroughly worn out with a massive dip in the middle, extremely uncomfortable, it was also covered in Stains.

The apartment t had everything we needed, was immaculate and clean and in a good location for our needs. We were very happy with it.

The sofa bed was almost impossible to sleep on and very uncomfortable. It wasn't a deal breaker on a two night stay bit could definitely be improved.

Everything was perfect

Size of rooms

Wifi not available and owners did not respond to requests for a code.

Fox poo everywhere in car park even me an wife walked in

Room was lovely and location great

Had email confirmation that I could check in at 4pm. Got there late at 5.30 and they said they had staffing shortages and it would be another 30 or so minutes until it was ready. I understand staffing issues, but a simple text or email would have meant I did not turn up to the accommodation until it was ready. Instead of being able to refresh after my journey I had to carry on to the hospital to visit a relative during visiting hours. Free car parking behind the property is not really true. Very few spaces and you have to pay to use the car park opposite. A token would be better

Clean well located

Calm

Big property . Close to Hampton court . Pictures aren’t accurate though. Bathroom and kitchen were grubby :(

Very clean and comfortable

Everything was good

apartment was a very good size

reception was abit far

No WiFi, lied about being able to park at the crown plaza at ‘their compliments’, didn’t respond to messages I sent at 5pm at all (still didn’t even reply in the morning and haven’t replied to this day), and the contact number to call them was an invalid number. Didn’t leave any instructions for check out.

Apartment was fantastic

Foxes come to mess up the rubbish dump. Perhaps ways should be found to keep the foxes away

It was spacious, had everything you needed.

The washing machine was disgustingly filthy, the apartment block corridors were very dirty and other apartments were leaving their rubbish outside their doors which made it quite stinky. The was no wifi and no responses to my messages until after we checked out. Then the responses we did get were identical to the history reviews. Felt like lip service.

Room was clean. But were a lot of young people in the hotel. Smoking cannabis at main entrance & they were loud. I was scared as it was after 8pm.with no staff at the building or security guard! They were loud I could hear them from my room!

See my comments above.

The location was great and staff were helpful.

The rooms had a strange smell and the ‘view’ was of a carpark which meant everyone could see in our rooms.

I stayed in the Hampton Court Apartment Suite and had an extremely poor experience — completely unacceptable for the money I paid. When I arrived, my key didn’t work and I had to call for assistance to even access the building. There was no check-in information, no Wi-Fi or phone signal and I had to go outside just to try and contact the hotel. I called six times with no answer. Inside, the apartment was in a terrible state: marks all over the walls, no bin bag provided, a towel with a blood stain and a broken iron. I raised these issues twice in person (at 2:00 am and again at 8:00 am) and was advised to follow up in writing - which I did. It has now been over 10 days and management still hasn’t responded. I’ve called more than five times and each time I’ve been told someone would get back to me, but nobody ever has. Truly awful customer service and far below what I would expect for the price I paid.

Good option but cleanliness was not great

There was not a spare toilet roll

Draußen war es total vermüllt. Es war viel zu laut vom Verkehrslärm, auch wenn die Fenster geschlossen waren. Das Sofa und die Stühle waren unbe

Confusion over key access

Not served.

Noisy as on busy road. Rear car park had rubbish and broken glass. No communication on how to get in when outer doors locked. Check in at Crowne plaza hotel was chaotic and took ages. They couldn’t give me a key. Had to find somebody at apartments who did this. Have suspicion rooms were being used for other than tourist purposes.

The exterior door does not latch all the way, so anyone could walk in. The lobby area/ hall smelled... interesting and unfamiliar, in a bad way. Our suite was not clean; the master bed had stains on the mattress, along with what looked like black crumbs or seeds or something... the mattress pad and sheet were stained and there was a huge urine stain on the duvet cover as well. There were also stains on the curtains. The sofa bed had no sheets at all, so when I called the hotel to complain about the state of the master, I asked them to bring clean sheets for the sofa bed. The attendant remade the master bed, and left the sheets and duvet for the sofa bed- but when I made it up later, there was a urine stain on that as well! And another random, brown stain. And then, there were the spiders. I killed three before even talking to Expedia- and I'm not talking about the tiny little spiders that get into houses, I'm talking about large, bodies bigger than a US nickel sized spiders. Crawling down the second bedroom curtains, on the kitchen wall, in the bathroom, in the hall... my daughter took a nap when we first arrived in the second bedroom and got bitten up by something- looked like bedbug bites. They ended up moving us to the hotel, but that made things more expensive, as I now had to pay for each meal instead of cooking. Sorting this wasted the first two days of our trip- and no refund was given for the loss of our time or inconvenience.

The apartment needs renovation. Limited number of parking spaces and thus we need to park at Crown Plaza Hotel and walk back to the apartment. If need to do laundry, need to use the shared washing machines. However, one is broke and another isn’t connected with water supply.

Nothing, we moved out early

The common areas were the filthiest and smelliest I have ever encountered in a paid for establishment. I left the accommodation early and am out of pocket due to this, but unfortunately the general state of the place is not worth any money. The flat itself is bearable after I personally scrubbed the surfaces and floor to get it into a state which was acceptable. I am trying to get booking.com to delist this place as it is not up to standard. My advice is stay away from here and avoid disappointment. Please look at the photos to get a realistic idea of the state of this awful place

The location was good and staff was very friendly and helpful.

I booked apartment with a balcony to be told they were completely booked.

There is nothing to like about this property. This is the worst place I have ever booked with Booking.com in 15 years.

Front yard a weedy dirty and trashy area complete with broken bench. Front and rear doorlatches and locks broken, the building is unsafe and open to all both by front door and alley way. Back entrance has trash all over the place with open dumpster and rodents. Window on ground floor are not lockable when open, so unsafe to leave open for ventilation. Bathroom tile joints are filled with black mold on both walls and shower, shower has no mat and step down has no grab bar next to glass wall. Wind blows trash and leaves from back yard into hall ways and is not cleaned. Took three time to get additional towels, picked them up myself.

The location was good as we were visiting family that live nearby.

Smelt awful and was filthy.

The apartment we had number 9 was nothing like that as advertised on Expedia was tired and not furnished or decorated as shown so in all we felt rather disappointed and miss sold

Awful. The place was dirty, the floor filthy. The sleeper sofa was broken. The springs were gone and generally uncomfortable. No cooking utensil, pan, oven trays. No welcome amenity basket IE with a small dish soap, washing machine or dishwasher tablets or tea and coffee sachets. Just two larger pots were provided. 2 out of the 5 dining chairs were broken. The bedrooms were ok, in our room furniture didn’t fit in the room, it was too big or the room was too small, so no room to move around in our room. My daughter’s room was very large with hardly any furniture in it. The outside doors to the patios didn’t lock properly. And there wasn’t a tv remote (that was the only thing the hotel was able to replace for us). The outdoor trash cans/ dumpsters (which was our view) were overflowing and there was trash everywhere in the extremely small parking lots. There were two large storage containers taking up a few parking spaces. If you couldn’t park in the lot, you had to pay for parking across the road. If we relocating from the states, and waiting for our rental house to become available, I would have left even sooner then we did(checked out 1 day early). On that note was told at checkout because I booked through Expedia they couldn’t change the # of nights so they would have to charge me for the entire stay. Yes we voices our concerns to the front desk about the situation and dirty rooms/missing items were told “we will try to replace them or come clean. Never did!

Always our go to place

Eles não devolvem o valor de depósito estou tentando recuperar esse dinheiro a muito tempo

WiFi password was wrong, they didn't reply to query. Had to walk to other hotel and it still didn't work

The property was described as having stunning views. The back view of a parking lots full of junk and rubbish, the front of the building is to a busy noisy road. The water in all drains (shower, bathroom sink and kitchen sink) were very slow to drain. There was mould and dirt in the grout all around the shower. There was no service on site, we were three people and there were two towels, two mugs. No dishwasher soap, no kitchen towels or napkins.

When we arrived the apartment had no couch as shown in the photos. Then the TV did not work would not switch on this was reported to the number provided. On the evening the tower fan did not work so we were left with an inadequate desk fan which was full of dust! The bed was like sleeping on a water bed ! We sent a what’s app message to the number provided and after 1hr we had not had a reply so we followed it up with a phone call. We also reported that the bathroom bin had no lid, the toilet brush was all rusty and all the skirting boards were full of dust. When we returned from our day out they had replaced the fan got the tv working and replaced the bathroom bin and toilet brush. We felt the room had not been used for a while and the furniture moved around as the bed was at a peculiar angle due to the removal of the couch! The doors were dirty and the curtains were hanging down. It was very unloved. There was 1 teaspoon and the hall/landing was very dirty with mud marks and the lift didn’t work. It looked like people were living there permanently . It took us 1 week to get our £200 deposit back from “pending” from the bank. We asked for compensation for the issues raised but we have not had a response. We don’t like leaving a bad review but we don’t think these premises are suitable. Would we recommend, definitely NOT.