Somerset Swan Lake Hefei

Great to stay for a weekend trip! Great location! Great view!

Nothing

The location, facilities, staff.

We always stay at

フロントは英語可能 部屋はとても広くて綺麗です。 隣にショッピングモールがあり5分くらい歩くともっと大きなショッピングモールがあり便利でした

Clean and good location. Breakfast was good. Elevators are very fast.

Very very poor internet. I booked a lake view room but it was not.

Stayed here several times, always for one night…twice got an upgrade. Rooms are good, but beds could be of better quality. Breakfast is pretty lousy, but the overall price is very good. Pool and gym I have never tried, but heard it is also good.

Staffs are friendly. Beautiful and convenient location. Several shopping malls and various restaurants close by. Fully equipped modern kitchen. Always my first choice in Hefei.

Very luxury equipped room with kitchen and washmachine

Breakfast service with less goods for western taste. Everyday only chocolate donut , before lemon cakes and bisquets were available.

Stayed for one month and must say it is very average compared to other apartment hotels. Hotel is situated in a nice modern area of Hefei close to malls and to Swan Lake. Breakfast is very average and front desk service is not what you would expect from an International Hotel group.

位置地点佳，附近10分鐘路程就有百貨公司，有各式餐廳，过個馬路就是天鵝湖。

Arguably the best ever hotel I have ever stayed in China. The room is spacious and clean. Unlike many other hotels in China (including a five star hotel in same area I stayed before), everything in this hotel works as they are designed to. Front desk is helpful and friendly. Highly recommended! A minor complaint is that its telephone set is unintuitive to use.

前台服務差，只顧打發住宿人退房，發票不願開具，不交代取消預授權流程

Five of us wanted a getaway with gardens and A lake. We found our suite modern efficient and roomy. We have a full kitchen and private bedrooms with a decent living room area and dining area. The challenge was we really wanted to go swimming and to get in the hot tub to relax. Both the pool and the hot tub were cold And swim caps were required and charged for to use the pool so we didn’t and it was disappointing as it wasn’t stated in their marketing material. There were five of us and only four bath towels so we asked for another bath towel and report given two hand towels. When we explained the confusion and asked again for a bath towel we were given a set of flat sheets. This is not a miscommunication of English to Chinese because three of us speak Chinese. It’s customer service. The other thing that was quite nice what is the complementary breakfast they didn’t give us which was Quite extensive with a wide variety of Chinese foods consisting of meat eggs Vegetables fruit yogurt espresso juices and much more. Customer service in the dining room was excellent and friendly. We were not allowed to walk in the beautiful garden along Swan Lake as that property belongs to the hotel next-door. For five people to stay in a nice sweet for $138 a night it was worth the price as long as you weren’t counting on going swimming or using a hot tub.

日本語を話せる人が１人いました。少し助かりました。タクシーで行くとき運転手が迷うのが大変でした。。。

My family (wife, 15 & 12 year old daughters) traveled to Hefei to visit my wife’s family. We have been going back to Hefei for the past 25 years but ever since we had children, it has been a challenge to find accommodation that is comfortable for us. When the kids were smaller we could get by, but now they are older it becomes a necessity for everyone to have their own space. Ascott built this beautiful property in Hefei that completely met our needs for the 6 days we were in Hefei. Overall it is a fantastic place with just a few shortcomings. Arrival/check in We arrived Hefei close to midnight and we were lucky to have my wife’s brother pick us up from the airport. The drive takes forever even when there are no cars on the road and when it comes to finding the hotel, it was good to have someone who already drove over to see where it is located. Not the easiest place to find, you have to go through a gate, wind around the building and then arrive at the lobby. Check in was a little problematic – it is now almost 1AM, we are the only people checking in, so it should be pretty quick, but unfortunately it was not. There is a standard set of tasks that need to be accomplished in China (i.e. photocopy passports, fill out paperwork) which cannot be avoided. However we spent a good 20 minutes on the rate I booked and what that rate meant. It came down to the clerk not understanding the booking confirmation which happened to be in English. Ultimately we were charged the correct price which included 4 breakfasts per day and it worked out fine. On a side note the hotel followed up with me after I provided feedback to them which I appreciated. The lobby is somewhat small but nice with sofas and chairs along with a sort of business center with computers at an elevated table. Room We booked a 2 bedroom apartment which is exactly why we stayed at this hotel. Most hotel rooms in China cannot accommodate 4 people and with our kids getting older, we definitely need the space. We were on the 12th floor at the end of the hall. When you walk in there is a small entrance that leads right into the kitchen. There is a microwave, cooktop, oven and washing machine. The kitchen is well stocked with silverware, dishes, cups, glasses and other kitchen implements. There is a table with four chairs for meals as well. The sitting room is just past the kitchen with a sofa, chair and TV. The master bedroom had a queen sized bed with ensuite bathroom, lots of space and tons of storage. The second bedroom had two twin beds, plenty of storage, a little more cramped, and the bathroom was just outside the door. There were TVs in both bedrooms. Another nice touch is all of the places to plug in and they are thoughtfully placed throughout the apartment. We had a view of Swan Lake which was quite nice – in the distance is a mall and larger buildings. The room faced away from the main road to get to the hotel, so it was nice and quiet. Location The hotel is in the Swan Lake area of Hefei – I had never been out this way before, mostly stayed in or near the city center on previous trips. It was good for us as my brother-in-law’s family lived about 5 minutes from there, and there are a couple large malls relatively close by for dining and shopping options. The hotel was also close to Hefei Olympic Stadium where they had soccer training for four mornings during our time in Hefei. The city center is pretty far, about a 20 minute taxi ride, but the Swan Lake area is a calmer and less hectic, but there definitely are less things to do and it can seem a little boring. A word of caution – taxi drivers do not know this hotel as it is relatively new. And you generally will need to go out to the street to get a taxi. My wife had to explain each time to the driver where this place was. Food Four breakfast buffets were included in our rate as we stayed at a 2 bedroom apartment, and I have to say that it was quite good! There is a great deal of variety with both Chinese and Western foods. We particularly liked the meat buns, rice porridge, various fruits and fruit juices, toast, meats and vegetables. You have to get your own coffee via a machine, it was a little challenging as the buttons are labeled in Chinese, but once you figure it out you are set! The eating area is on the 2nd floor and is well laid out with various table configurations (2 people, 4 people, 8 people), it is also very nicely decorated. Pool When our kids were younger a pool was a requirement, but as they get older it is less important. Swimming in China is a different experience – swim caps are required, non-hotel guests using the pool to swim laps, non-hotel swim instructors giving kids swim lessons…it just takes a little bit of fun out of everything. We felt like the lap swimmers expected the use of the pool, so we stayed to the side and ultimately left early and didn’t go back down. The facility is quite nice and it is well maintained. Billiards There is a billiards room available for rent, I think it was RMB80 per hour. My parents-in-law came by to visit a couple of times and they really like to play! It was a good way to pass a couple hours and once again, the room and the table are in good shape. Check out Much simpler than the check in, we verified all the charges and everything matched up with what we expected. If paying with foreign credit card, ask to pay in RMB and not in USD – credit card exchange rate is much better than the hotel. Overall Based on our experience with this hotel, I would be more than happy to return to stay once again. This is a very nice, well-appointed hotel which worked very well for my family. I would highly recommend staying here!

タクシーを呼んでもらえますが、道が分かりづらく運転手がなかなかホテル前まで来れないようでした。それ以外は特に不満ありませんでした。

So much good to say about this hotel. The design of the rooms from style to practical service is amazing. We were very impressed by the storage options in the rooms. (It was fantastic for us as we had significant belongings with us). We had 5 pieces of luggage and we were able to store them out of sight. This hotel should win an award for the room designs alone. Sleep Quality was truly amazing. The bed was so dreamy, I looked forward to it every night. The kitchen had everything we needed to make a meal. The giant plus at this property is that there is a washer/dryer in the unit, so we were able to wash our clothes quite frequently. The staff here is so helpful and kind. Bob speaks excellent english and helped us whenever we had an issue come up. It was good to have such excellent english speakers. The female staff was great too, as were the housekeeping staff. I was sad for this brand when we were staying in our lovely hotel apartment and the sofa was already stained. This should not happen! The housekeeping staff can see that the sofa is soiled. It matters to international customers. I don't want to stay in a room where the dirt of former clients is still remaining. Once we brought this to their attention, they provided an excellent solution, and came and removed the pillows, washed them and replaced them within the day. I believe the head of housekeeping was embarrassed by us pointing it out, but it is time to grow up, China. Take care of your carpets and your lovely furniture. The big downside of this hotel is that it is still unknown and the local taxi drivers don't know where it is. This will be solved in time, but if you want a relaxing, calm place, this is exactly the setting. Very often we bought a burger next door and took our dinner out and ate by the pond, watching the men hoping to catch a fish. The other downside, and I hope this will be solved in time too, is that there is a small quick shop next door, and a burger place (with great burgers!) next-door. But the big mall within walking distance is almost empty. Breakfast was okay, but not exceptional enough sometimes to even want to go to breakfast. I am sure it is great for Chinese patrons, but not much was available for the international guests. The omelette makers need to know how to make them better, and the servers seem to be easily overwhelmed, although very friendly. They couldn't seem to keep up with refilling the milk at the coffee/tea table, or many of the other offerings.

We liked the room very much. It was clean and comfortable.

Comfortable

In the room,it has large refrigerator, stove for cooking and even a laundry machine under cabinet. Very new for everything

早餐實在慘不忍賭，說服務沒服務，品質沒品質。才早上09:00，很多東西都沒有了，要喝個咖啡，咖啡杯沒有，等了5分鐘。餐桌上也沒有叉子，吃某些食物不方便…總之…早餐很糟糕!!唯一的好處只有房間算乾淨。that's all.

Rooms with Nice Lake view, Good Chinese cum western breakfast, Very good hospitality by the Staff members. Kitchen is fully loaded with all necessary utensils and equipment. A very good place to stay in Hefei. They have got a very good Swimming pool and Gymnasium. Has supermarkets and Malls nearby.

Excellent experience， nice stuff treat me as a family. Room is very clean and tidy with a beautiful city view.A wonderful swimming pool and as well as the little cinema. Breakfast is ok, the pork sausage is recommended.

This hotel is new and next to their new development of Baili center, no coffee shop, no restaurant surrounding.. a bit difficult at the moment for the taxi driver to enter the hotel. The hotel hardwares are good such as shower, bed comfortable, sound proof, and convenience of wifi is fast. The front desk services is great!! they have a very well train and courtesy services. They can even contact to post the invoices while i have forgotten when check out.

Still in construction. terriable breakfast survice...lots of people with limited food and seats..strongly not recommend. 還是一個大工地 早餐基本無服務 一堆人 跟難民一樣