The Langham, Hefei

Rooms smelled like ash trays, spa was not very clean

早餐很丰富

我提早到了酒店，酒店非常棒幫我辦理入住，送上來的東西都是人手，不像冷冰的機器人。當天是38女神節酒店還送粉色玫瑰。

Завтрак отличный. Весь отель оформлен Дорого, Богато. Отель новый, персонал просто супер. Розу подарили супруге при заселении, она счастлива. Музыка в лифте понравилась умиротворяющая. все красиво очень. молодцы.

Супруга сказала, что уборка не на 5, мы сами сдаем в аренду и убираем тщательно. немного разочаровала СПА зона. запахи, традиционно плохая вентиляция в сауне, местами интерьер требует уже обновления. поведение посетителей 5 звездочного отеля в СПА зоне так себе. шумят, раскидывают вещи, ведут себя бесцеремонно. но это пожалуй просто культурные особенности.

The Room and Bath was very large and beautiful. The bed was very comfortable. The breakfast had Western options and was good.

Smoking is in general allowed in the hotel and even though I specifically asked for a non-smoking room, the room still smelled of smoking which I did not like.

You can't go wrong booking this hotel

房间比上次明显更大，所需的朝向、离电梯位置都得到了满足

In the room there are a noise as a engine or the refrigerator , it feels not good

Clean & neat property

Breakfast would have more continental options

Almost everything

Breakfast

True 5 star experience. Room was spotless and premium. Fit and finish of the hotel is great. Overall made for a comfortable stay.

Great hotel but the staff have a hard time understanding English. I am sure that will only improve. Would return.

Everything is well decorated, extremely clean, many features and great staff

I like the vibe and room setting. It’s chic and comfy. This is my first time to stay with a Langham hotel which has exceeded my expectations.

Everything was superb ,the hotel interior and bedrooms are exceeded my expetations,interior design is very luxury and beautiful.If i come back i will definatly visit again.

Sauna was not hot so i could not enjoy myself at end of my busy day.

Clean

Nothing

One of the best places in Hefei. VERY nice. Hotel condition is spotless, the staff at their main restaurant were extremely courteous and polite. Had a great time at the place. Thanks.

One of the best places in Hefei. VERY nice. Hotel condition is spotless, the staff at their main restaurant were extremely courteous and polite. Had a great time at the place. Thanks.

Very nice hotel in a good location

Very nice new hotel, rooms well decorated, very clean, facilities nice (though not excellent). I was happy with location but I’m not too familiar with Hefei.

Coffee at breakfast was pretty bad, not sure to what extent other guests care about the coffee but I would suggest upgrading their machine (their machine was called Dr Coffee for what it’s worth). Room was a bit too hot even after I turned the temperature way down but I found everywhere indoors in Hefei very hot so not specific to the hotel (I was there in Dec).

Friendly staff, especially the hearing impaired doorman, concierge and the friendly cleaning lady, ye shou feng, stood out. Excellent help getting our stuff to the room and the room was super clean.

Nothing much. Biggest problem we encountered was that the hotel assumed we had wechat and the room service menu was only available via QR code. That forced us to eat at the bar instead of ordering room service.

It was my first time staying in The Langham Hefei, though I can say it was my third as I extended my stay twice. The staff’s courtesy, warmth and right level of care started right at entry of the hotel lobby. The wall to wall and floor to ceiling marble can be cold, but The Langham Hefei ‘s lobby feels warm and happy due to its yellow hue lighting I believe. I could immediately smell flowers once I stepped in the lobby, pleasant but not overwhelming. It came from a huge bouquet composed of hundreds of pink lilies, not the pink roses representing The Langham worldwide. I prefer lily’s smell anyway. The bouquet is by the front desk, so one could enjoy the lilies while waiting for check-in. As a matter of fact, I waited no time. Ada Yang greeted me and checked me in within 2 minutes. I was very glad I moved from the other 5-star hotel which I had been told it was considered the ceiling of Hefei hotel scene. It took that hotel 10 minutes to check me in plus swiped my credit card on the wrong machine that caused the spending authority refused initially. The breakfast experience was also great! The Seasons restaurant has a big capacity so I was always able to be seated whenever I went down. House keeping also checks on guests each afternoon not see any additional help are needed. After two nights stay, I decided to change my original plan to continue staying at The Langham Hefei. It was again Ada Yang who helped me with the extension. She continued to be warm, professional and efficient. Due to my itinerary change, I extended my stay again. This time it was Kristen He (XIAO He) who helped me. From XIAO He I also experienced the Langham quality- courtesy, warmth,knowledge and efficiency. Being asked about absence of Langham’s pink uniform, she explained to me the responsibilities of each role and separation of roles in Langham’s efforts to optimize guests’ experience.She went extra miles to ask her manager’s permission to give me a complimentary Happy Hour.

Nothing

The hotel is real good, close to the swan lake and the shopping center. It is also clean and the personal working there they are always ready to help you.

Staff are all very nice, like Sissie Wu

N/A

The location is really nice. I went there for a concert, where was only across the street. The room was really large and spacy, exceeding my expectation. It was surprising the in-room service was time-saving, I called for extra bottles of water during peak time I guess (all guests attended the tour have been returning to their room at the same time), the service delivered those fast than my expectation. And a welcoming plate of fruit was a nice treat. Checking out procedure was efficient, and the deposited money for room service returned fast, which is great! I liked the smile from the receptionists.

1. Check-in and reservation procedure was disappointing. Quoting other guests words that I heard in the scene, 'if you cannot manage to serve this large amount of guests, don't sell your rooms to this extent.' I knew it was at its peak weekend due to the concert. However, if I could choose to pay upon arrival on Booking.com, how dare the reservation department called me and requested me if I could pay / make a payment transfer to the colleagues in advance to secure the reservation? Does it sound good to you? If you cannot manage this due to peak season, shut the option off on booking for pay upon arrival and require a full payment in advance! Isn't it simple? After communicating with the reservation department that I'd be arriving by half past four in the afternoon, I gave my words, and they warned there was a possibility I would got cancellation if I didn't show up on time. It turned out, I showed up on time SHARPLY, but the room was NOT ready. I was sent to executive lounge for an hour for the room preparation. If you cannot make the room ready, how dare you ask me to show up in time? During my waiting in executive lounge, the reservation department called again and checked if I've arrived. Funny innit? I was waiting for the readiness of the room, you called me if I arrived? Terrible experience in checkinig in and freaking disappointed by the chaostic management and coordination between reception and reservation department. 2. In-room dining wasn't a good experience. I ordered a noodle, the soup was saulty but the noodle was plain... Tasted like they were not in the same bowl. The funniest thing was, I tried to order at midnight again, I was browsing the menu which was stating 'the offer is for 11:30 pm to 6:00 am' but the restaurant was closed. Huh? Then who were the midnight menu for?

Excellent room facilities. Comfy bed, bath and alround services. Staff were amazing so friendly and helpfull.

Could hear the noise traffic outside even feom 36 floor.

nice place

it was nice. very nice place... the lady at the fitness are and pool was so nice. checkin and checkout were nice. breakfast was nice

comfortable rooms, nice bed, friendly staff.

TV didn’t work

Cordeon blue from.the menu was very good but.the spaghetti was not. The breakfast was good. the pool and hot tub were very.nice too.

The whole place was beautifully designed and constructed The rooms were large

El hotel es increíble, lujo confort y excelente servicio 10/10

The good: The facilities were great, the room was wonderful, and the breakfast was good. The pool and workout facilities were really nice. The bad: The service was mediocre, some cleanliness issues. We stayed two nights. The first night we ate some fruit in our room, and the dirty plates were never taken from our room. During our stay we had a friend come to visit us. We wanted to relax in the lobby/bar (which was completely emptyexcept for the three servers) while we waited for our friend to arrive, but a hostess directed us to a crowded area on the side of the lobby to wait. Checkout was painful. We had a friend with us that spoke Chinese and the hostess kept speaking to her about some issues with the checkout. I asked multuple times for her to stop speaking to our friend (who had nothing to do with our stay at the hotel, and who we did not want involved in the finances of the stay) but the hostess told me that she did not speak English. I can understand that a hostess may not be comfortable using English, but the hotel needs to provide for international guests if they want to be an upscale, international hotel. We usually stay at the Shangri-la. Based on our overall experience, I would say that the Shangri-la usually provides a better stay, at a better price.