AC Hotel by Marriott San Francisco Airport/Oyster Point Waterfront

Nobody cares to take your calls or messages, or return emails.

So nice hotel reception people, they were so gentle. Thanks Meray, you resolve my key problem so quickly!

The rooms were good and the staff at the hotel was very courteous and did a great job. Roshni at front desk along with her colleague a very nice Asian gentleman did a great job during our check in. Thank you for a wonderful stay!

Everything

All good

The room was clean and comfortable. Most of the staff were friendly and the restaurant and check in staff were awful

Staff need to be better trained on politeness. The person who checked us in was rude although the young man working next to us was very nice.

What a wonderful property, and part of the Bonvoy/ Marriott family! (AC = Autograph Collection) I came here on business and my client chose this hotel for me. Nice rooms, cheerful upscale decorations and motifs throughout the building, spectacularly delicious dining choices (I had the grilled salmon served on a bed of braised mushrooms and steamed spinach). The breakfast buffet was a hit as well. The most important thing I'd like to point out in this review is how kind and gracious the staff was, especially Roshni and Nicole at the front desk when I checked in. I arrived a bit early but my room was all ready, and these young ladies could not have been nicer! We were all laughing and having such a great time and I must say that it was one of the best check-ins I've ever experienced!!! I would not hesitate for a moment to stay at this property again, and to highly recommend it to friends, family, and associates!

Absolutely Amazing Service ⭐⭐⭐⭐⭐ I had a great experience at AC Hotel San Francisco Airport/Oyster Point Waterfront, and I especially want to recognize Mercy. She was incredibly friendly, welcoming, and professional. Her energy and genuine kindness really stood out and made my stay even better. People like Mercy are what make a hotel experience special. She went above and beyond to make me feel welcome, and I truly appreciate it. Thank you, Mercy, for being amazing and making the experience memorable! Keep shining—you’re definitely one of the best. 🙏🏽 Much respect, NEPO 🎤⭐ | 302 Production

Shelley is the best! So helpful and welcoming

Very nice hotel. Our room was fantastic (view of the bay). Roshni at reception was nice.

I was in dire need of a small sewing kit and Shelley at the front desk literally went above and beyond and found one for me! Thank you Shelley!

Roshni was very helpful in helping me bring out luggage in she is very humble nice and kind. She is very caring and such a loving soul

Roshni was welcoming and efficient at check in which was exactly what was needed after a long travel day

It was a very pleasant experience. Roshini at the front desk was very helpful

Camas muy cómodas

Se les olvidó hacer la habitación, es muy caro para que se les olvide lo básico de porque se elige un hotel.

Rosh was amazing her service was the best and we will definitely come back she helped us carry our luggage all the way through our room you should all promote her

Our experience was more than lovely and made exemplary by Shelley at the front desk. She went above and beyond to make sure our stay here the best possible. I will 100% recommend this hotel for all in my circle when visiting San Francisco.

Today I had a very bad day because my flight had landed late and when I entered into the AC Mariott AC Roshni welcomed me in with a beautiful smile!! She was the person who checked me in and assisted me with all my needs!! I realize when your having a bad day Roshni is a great person to talk to l had a minute convo with her and she was very easy going and even though she was new she was very patient with me throughout her process!! People should have great front desk agents just like her!!

Staff was so fast to help with any questions or concerns. Locked my self out of my room and Shelly was so quick to help. Got my new room key within 3 minutes of asking. Oh I also cant forget the restaurant/ bar lounge great vibes with a nice view also amazing burger highly recommend. Now I have a new go to hotel while visiting.

Shelly gave me Lemons so she gets a 5 star

I checked in late night at the hotel after a long travel day gone wrong, I really appreciated the hospitality,cheerfulness and helpfulness of the front desk associate Shelley. It was really nice to end a weary day with such great service. Front desk, hospitality matters, and I want to thank AC hotel for a great stay. Clean and comfortable too.

Thank you for answering all my questions Shelley and Darnell

Shelley went above and beyond. I left a charger on a flight and was in a bind. She went to her car and lent her personal charger that saved my trip. Friendly, kind customer service is the reason I’ll come back. Thank you Shelley!

Hotel is about a 10 minute drive from the airport, located in a quiet biotech area. No shuttle to and from the airport provided by the hotel. Front desk staff are helpful, there are some complimentary nuts/candies/water at the front desk. The bar / restaurant is allright, not amazing. There is a hotel pool which is quite small and a small gym next to the pool. The room is clean and comfortable. Nice view of an inlet from our room and the restaurant as well

Great visit and the receptionist Shelley was very accommodating. Great experience overall.

great hotel. Location cannot be beat for local biotech companies. Shelley at the front desk was super helpful with luggage and a good conversation.

The stay and experience was excellent Awesome buffet, and bar....Definitely will be staying again

Shelley was great and made the stay much easier. I had an issue where I had 2 separate reservations and she helped me out so I had no problems.

Snack and water tank at lobby is very helpful.

Room is small.

paying for overpriced breakfast

Nice rooms. Good space. Close to the water.

Very modern and clean. The staff were very nice

Location and atmosphere was nice and quiet. Suite room was spacious and enjoyed the high ceiling of the rooms. Staff were nice and helpful during check in and check out. Great views of the water from our room.

close to airport

i love the nightlife

the staff is not knowledgeable and billing is complicated to arrange

The property was very clean very quiet. They also had a DJ on the weekend. The bar was great. The receptionist was just as great check-in was smooth and so is checkout. The room was so comfortable. The bed was amazing. The view was great. The bathroom was so beautiful. I would definitely stay here again.

Cleanliness

I was disappointed with my experience regarding the booking. I was searching for accommodations for 4 people and booked through Booking.com after being offered 1 room for 4 guests (1 bed and 1 sofa bed). However, upon arrival, the front desk informed us that they do not usually allow 4 people in that room type. We had already paid over $250 for the room, expecting it to accommodate all 4 guests as advertised. To make matters worse, the room did not even include a microwave. As a result, we were forced to book a second room to accommodate our family, which cost an additional $299, even with a Marriott membership discount. In total, we spent nearly $600 for two rooms and only stayed from 9:00 PM until 8:00 AM the next morning. The hotel itself was clean, comfortable, and well-maintained, and the staff were professional. However, the booking information was misleading, and the total cost for a short overnight stay was far beyond our budget. I would recommend that the hotel and Booking.com ensure room occupancy details are clearly communicated to avoid similar situations for future guests.

Location, cleanliness

I was disappointed with my experience regarding the booking. I was searching for accommodations for 4 people and booked through Booking.com after being offered 1 room for 4 guests (1 bed and 1 sofa bed). However, upon arrival, the front desk informed us that they do not usually allow 4 people in that room type. We had already paid over $250 for the room, expecting it to accommodate all 4 guests as advertised. To make matters worse, the room did not even include a microwave. As a result, we were forced to book a second room to accommodate our family, which cost an additional $299, even with a Marriott membership discount. In total, we spent nearly $600 for two rooms and only stayed from 9:00 PM until 8:00 AM the next morning. The hotel itself was clean, comfortable, and well-maintained, and the staff were professional. However, the booking information was misleading, and the total cost for a short overnight stay was far beyond our budget. I would recommend that the hotel and Booking.com ensure room occupancy details are clearly communicated to avoid similar situations for future guests.

Pretty hotel, located in the midst of a business park. The hotel is kinda hip and kinda trendy, but not too much. Check-in and out was friendly, professional and efficient. The room was spacious and spotlessly clean. I found a great rate so it was a good value for the money. There was a special event going on my first evening, so the common areas were loud, and the event must have been until late in the evening, since there were a lot of comings-and-goings with other guests that evening. Once that was over, it was very quiet. The hotel provides nice touches, like a little lavender sachet in the lobby. The only thing I didn't care for us paying $20ish for parking. You're literally parking in an open lot, around the hotel and in the office building next door. It doesn't feel very safe or secure. Also, why do I have to pay, if it's literally an office building parking lot? Besides that minor annoyance, I'd stay here again.

We absolutely love staying here and always book this hotel as a small getaway from San Jose whenever we visit San Francisco. The location is perfect. Right next to the freeway and right by the city. The staff is consistently incredible. From the moment we checked in, Anish and the lovely lady at the front desk were incredibly kind and welcoming. Anish went above and beyond to get us into our room for an early check-in, giving us plenty of time to explore the city. When we mentioned we were celebrating our wedding anniversary, he was sweet enough to surprise us with cookies and water! Atmosphere is beautiful. Later in the evening, another wonderful front desk agent (an incredibly sweet Filipina woman whose name I unfortunately missed) was kind enough to grant us a late checkout so we could sleep in and relax the next morning. This hotel holds a special place in our hearts, we even booked it for our wedding weekend last year with our family and friends. It is always clean, spacious, and filled with the friendliest staff. We can't wait for our next stay!

The place is nice, very clean and good breakfast. The check in took long than we expected. The location is far SFO downtown. We booked with breakfast and they unknown about it :(

They charged more than $90 over the price we booked, it is boring to carry out the claim process.

We had a two day training that we decided to book at the AC Hotel, we had previously used them before for other events and like to continuously use them. We were on the second floor - Bayview Room, the view of the water is peaceful and the size of the room was perfect for our training. The food was delicious and so many options to choose from for breakfast and lunch. The staff is very friendly and checked in on us to make sure we were good. Plenty of parking and if you have people who need to stay the night at the hotel, it is a clean property and a nice bar on the main floor.

My overall experience was great. The room was nice, clean, and was quiet.

Needed to print important documents for my meeting, and Anish at the front desk helped me when I couldn’t find a way to connect to printer. He went above and beyond to help me! Thank you very much

Wonderful hotel, great staff, clean rooms safe and close to everything in San Francisco.

A solid choice for those flying out of SFO. Large and attractive rooms and bathrooms with nice water views. Good toiletries. Close to the airport, just a Bolt ride away.

Amazing hotel! The best part is Ozcan who is always warm and friendly upon checking in. I love this location and amenities.

I had a great time ! Everything was good and so was the location ! Would definitely stay there again :) the staff were nice

Spacious room, comfortable beds, no carpet, no bad odors, short drive into the city, beautiful views and area, and friendly staff.

Heater didn't work properly, still found trash from previous guest. Very low water pressure in the shower.

The location is awesome. The staff is friendly and courteous, clean rooms and delicious breakfast.

Our usual spot when we come to SF. It’s convenient located near the freeway and the rooms are always clean and quiet. The last few times, the front desk person helping us was Nish. He provided excellent customer service! He was very helpful, patient, and accommodating. Definitely recommend this spot if you are in the Bay Area.

Staff was very nice and professional

It was quiet and peaceful. Very clean and we had a nice view.

Hotel pool was not clean enough to swim in. It was cloudy and there was debris in it, including my a bandage.

We recently booked a room block at the AC Hotel for an event and had a great experience. The staff was very helpful and responsive throughout the planning process, which made coordinating for our group easy. The rooms were clean, modern, and comfortable, and the location was convenient for our guests. Overall, everything went smoothly, and we would definitely recommend the AC Hotel for group stays or events.

Very accomodating staff

We used AC Hotel for a business stay. We had meetings in a couple of their meeting rooms too. From booking, to coordinating meeting requirements, to check out we had the most amazing stay imaginable. Everyone made us feel welcome and appreciated. Ashley and Julia were phenomenal with organizing and booking our stay. Everyone was pleased above and beyond expectations! I'm so glad we stayed there.

It was a very pleasant and relaxing time of stay, the front desk person sets the precedence of the whole stay. She listens and understands us as a guest. With that, she was able to offer (Bonvoy), gave directions around the city and helped us. We now share our nice experience with AC hotel SF with our family , friends and co-workers. I think the front desk name is Ren**.

Wonderful and friendly staff and comfortable environment at the AC Hotel SFO. We arrived on Valentine's Day, Feb. 14th, 2026, and my wife was given a rose at our evening meal. Very nice!!

Check in process was efficient, problem with breakfast included overlooked at checkin was resolved quickly and efficiently next day.

I had a wonderful experience and stay. The manager, Ozturk and his lovely colleague, Evelyn welcomed us last Sunday night. They have complimentary tea and trail mix. They were so hospitable and made sure we had a comfortable stay for the night. I recommend this hotel and I look forward to staying there again when I’m in the SF area.

Cleanliness

Not enough parking.

I had my kids after taking my wife to the airport . It was late and Amish’s service and care at front desk was second to none. Thank you!

Facility and staff especially Ozcan who were accommodating and welcoming us.

N/a

That was really warm welcoming by ozcan, he was really professional and fast on checking in and for sure I would like to visit again this location thank you

Beautiful hotel. The hotel atmosphere is amazing it is a 5 star hotel for sure. I have nothing bad to say, everything in this hotel is top notch the bathrooms are beautiful so clean, beautiful view. I would come back 100%

I really enjoyed my stay at AC Hotel . I would especially like to mention Özcan from the reception desk. He was very friendly, attentive, and helpful throughout my stay. He answered all my questions patiently and made sure everything went smoothly. Having such professional and positive staff truly makes a difference. Thank you.

The experience at AC from the start was excellent. The lobby, restaurant and most importantly the room were great. People make everything special, and in our case, Ozcan, who was in the reception, was going extra miles and provided perfect customer service. He listened to all of our requests and provided full service to his best knowledge and abilities. We appreciate the services by AC.

Oliver’s attention to detail is truly appreciated. The bathroom is spotless, the bedding is neatly made, and he is consistently polite and willing to help.

部屋からの景色もよかった

Location, clean

This place needs better staff, stayed here few times now, booked a room for my parents for the first time here. How you treat people, especially elderly says a lot about you, maybe you are always short staffed or maybe kindness/courtesy is not something you value or provide to your customers. Gave my parents a room where the key wouldn’t open the door, my parents asked for help from the staff on the floor, asked to call the front desk or go back down to ask for help, again given another key which again did not open the door, again my parents asked a person passing by (staff) for help, telling my parents again to go back to the front desk and ask for help. Battery on the door lock was dead and needed to be changed and finally my parents were able to get to their room. No one took the time to check what the issue was, kept asking my parents to go back and forth from 5th floor back to the front desk to ask for help. I ordered door dash for my parents and it was accidentally delivered to the front desk instead of the room, I called the hotel and requested if someone could please drop the food to my parents room, no that’s not an option I was told. I’ll make sure take my business elsewhere and not book with this hotel again.

I had a great stay thanks to the staff, especially Amish and Ozcan. They were incredibly friendly, helpful, and professional. They kindly moved my room to a two-bed room without any hassle and made sure everything was comfortable. Their positive attitude really made a difference and improved my whole experience.

Clean, nice staff, good view and quiet room. Great bathroom. Only downside was the green lighting which is eco good but these old eyes need higher wattage.

I have been staying here for years and always have a great experience. Rooms are super clean and hotel staff are very friendly. Anish at the front desk is always very courteous and has my room ready when I check in. Thank you for always going above and beyond.

Comfortable bed and room with a view of the water, easy to get to airport early.

The bad music pumped out in reception and hallways, thin walls so we had to listen to a kid crying while we tried to fall asleep, and the fact they charge almost $5 for crappy drip coffee. Pretty tacky for a 4 star hotel that charges over $200 à night.

Anish at the front desk was extremely helpful and patient. He quickly resolved an issue with our room and kindly helped us move to a better one.

Just the right place to be, good location Marriott hospitality at its best. We hosted 2 groups in August and November 2025. From sales to front office everyone was super supportive & made sure everything was in place.

We booked a stay at the AC Marriott San Francisco (Nov 7–8) to celebrate my wife’s birthday. We even completed self check-in through the Bonvoy app. After our concert ended that night and we were just five minutes away from the hotel, I received a call informing us that our reservation had been cancelled due to flooding. While I understand emergencies happen, the way the situation was handled was extremely disappointing. No assistance was offered to help us secure another room at a nearby Marriott property, no alternatives were provided, and no effort was made to support us—even though we were suddenly stranded late at night and live two hours away. I am a Gold Elite member and have always been loyal to Marriott, so the lack of care and acknowledgment was very disheartening. What made this even worse is that there was no follow-up from hotel management the next day—no call, no apology, no gesture of goodwill, not even basic communication. The experience felt dismissive and completely out of line with the level of service Marriott usually stands for. We have always chosen Marriott when we travel, but this situation left us feeling overlooked and unsupported at a moment when customer service should have mattered most.

Very friendly/helpful staff, beautiful facility, spacious rooms, good location, water available in the lobby and room without charge.

The toilet could have been cleaned better (noticed a hair, wiped it down myself). Also, heard other guests walking around above me while trying to sleep - rugs might be helpful to dampen noise from rooms above.

Clean and comfortable

Extremely unsafe and no follow up from staff after safety concern was reported. A male staff member opened our hotel room door TWICE without any consent.

Manager forced me to wait my checking in more than two hours because I paid on Booking by ApplePay in the morning and manager doesn’t want to accept this payment. Even when I show all the receipts in the bank online but she didn’t accept it and ask to wait more and more. But its not my problem that you can’t connect with Booking or don’t see any payment while I have all documents that I did it.

Beautiful hotel with authentic European design, clean and stylish rooms, and one of the most comfortable beds I’ve ever had. The location is very convenient, just minutes from the airport, yet peaceful with a stunning bay view at dawn. I couldn’t try the food and beverage due to my short stay, but everything else made me wish I had stayed longer.

The staff was great, the hotel was clean, and most of all it was quiet enough for me to rest

Hallways and floors loud

Thermostat didn’t work

Clean room

Very nice, quiet, clean. Good restaurant.

It was clean, but did notice some places where there were some misses - nothing too bad or concerning though! Staff were kind and attentive. Very business-friendly complex. The other reviews that mentioned the wind were not joking at all, the wind is crazy but so fun.