Banyan Tree Puebla

Bakery was good, but not much options available.

Mattress: The mattress felt too soft and did not provide adequate support. Bathroom: The drainage is very slow, and it may be partially clogged. USB Charging Ports: The USB charging ports were not working. In-room Technology: Media mirroring from the phone uses old technology and not working.

Ac does not work. Windows can’t be opened.

La atención del personal, El arreglo de las habitaciones, aunque pienso que a mí habitación le faltaba un tocador

Estoy acostumbrado a la calidad sobre todo de los amenities (shampoo, crema, etc) y los que tenía eran genéricos, en mi opinión no están al nivel del estándar del banyan tree y los precios que se pagan. También las almohadas me parecieron bastante incómodas. El buffet del desayuno es poco variado. No está mal pero uno espera otra cosa por el tipo de hotel.

excellent Thai food in Puebla, amazing city views and house vibes at the rooftop bar, thanks to Giovanni, Christian, Oscar, and Jennifer for an unforgettable experience

Giovanni was professional, helpful, attentive. He had a lovely personality. We enjoyed ourselves very much Raymond

We stayed here because it was close to the zocalo and the rooms are quite comfortable. We ate at the Thai restaurant, and Giovanni took great care of us. I actually ordered Chile en Nogada and it was amazing. Would recommend!

Stayed 2nights before Mexico City business trip. It was better than what we expected! Location: About 2.5-3hrs from Mexico City Airport, we hired a car with a driver through the hotel. It was easy, but getting out from Mexico City took us an hour, so it wasn't a short ride. Wasn't sure if this long trip was worth it just for the weekends. But it was worth it. Hotel sits at the end of the historic downtown. Google map said to walk about 15min walk, wasn't bad at all. For us, it felt shorter. Room: Cutest room you can find. Old Mexican traditional, but modern and sleek design. My room was facing the back of the building, overlook the grassy patio area with a pink cathedral with 2 Juliette balcony. Room was big enough, has separate tub/shower/toilets. Only thing missing was full length mirror. Loved the decor and views. Restaurant: Beautiful breakfast with patio was great. Had dinner on first night at international restaurant and it was amazing. I have never tasted this much of great flavor! We ordered Roasted cauliflower and Quinoa salad, both were amazing. Breakfast was great and amazing selections. Had dinner at the rooftop Thali restaurant, was amazing too. I've been to other Banyan Tree resorts in Asia. It's different from other resort hotels and this is a city hotel, but felt like a resort hotel at some parts. Amazing service and cutest property, great restaurants. Hotel and restaurants seemed empty but this was a great find and hidden gem, must try. Just a note: Not many employees speaks English except for the front desk. So you need to have translation apps ready. Loved this hotel.

Banyan is very very very nice hotel situated on a very quiet corner in a nicer part of Puebla. The service is top notch and the food and restaurant staff were really really good to us. The beds were comfortable, the rooms were very tastefully decorated and it was a very comfortable stay.

Que hay que dar mantenimiento

The room was spacious staff are friendly

There is not touch points from the property nor the preferences / occasions were recognized, not a at a single time the staff asked how the stay is going

No value for money, staff are friendly however it seems that they miss a lot of training , even their uniform is over used , the waiter who served us had a torn shirt sleeves and torn jeans The hotel didn’t recognize our special occasion though I mentioned it pre-arrival, instead they sent us an upselling brochure, not a single time they checked on how the stay going

This Banyan Tree Hotel location was wonderful. Rooms were spacious, staff was very accommodating (and attentive). The views from the rooftop bar were amazing. Will definitely stay here again.

Instalaciones y la atención

My wife and I attended the Thai Fest, and it was an extraordinary experience from start to finish. The quality of the food, the attention to detail, and the impeccable service made the event truly memorable. We look forward to this celebration every year, as everything is thoughtfully planned and executed, creating an atmosphere that invites you to relax, enjoy the moment, and immerse yourself in Thai culture and cuisine. Banyan Tree Puebla has achieved something very special by bringing together hospitality, gastronomy, and a beautiful setting. Without a doubt, it was one of the best dining experiences we have enjoyed in Puebla in recent years.

Went to the Thai fest, amazing food and vibes!! Excellent service!!

The hotel is very well located, and honestly I have no complaints at all. The only downside is that, once you stay here, you’ll have to make a tough choice: either stay in and enjoy the hotel (because you won’t feel like leaving) or go out and explore the beautiful city of Puebla. The attention to detail, cleanliness, and service are outstanding, not to mention all the little touches that make your stay truly unique. Both dinner and breakfast were excellent. If you want to discover Puebla, or simply take a getaway and stay at one of the best hotels you’ll ever experience, I definitely recommend staying here.

La struttura è elegante

Pessimo servizio di rifacimento della camera. Mettono gli asciugamani per una persona e bisogna chiedere per due persone altrimenti non li danno. E questo ogni giorno. Le lenzuola sono lise e strappate. La colazione si chiede una cosa e ne portano un’altra.

If you're going to book this hotel, my best advice is to call ahead and ask if there is a wedding at the hotel that weekend. If so, schedule for a different weekend or pick another hotel. Due to the wedding, hotel felt understaffed, and the qualify of the food/service felt downgraded as well, also the music from the wedding reached my room although my room was almost the furthest from the reception. (It was that loud). Staff was kind and apologetic. They comped some beverages and meals. I would have been more forgiven if Hotel Manager Manuel Leal replied to my email I sent 4 days ago, but unfortunately I have not heard back from him yet. Hotel felt more like a 4-star than a 5-star. Even on the days where there was no wedding. Location is pretty great.

Everything was perfect, the thai festival was awesome and the food was exceptional

Just finished another wonderful and plentiful breakfast served by the most charming Giovanni. Highly recommend the hotel.

Beautiful stay at Banyan Tree Puebla. The service was exceptional throughout, and Giovani in the restaurant was especially kind, helpful, and welcoming. The location is excellent for exploring the city, and the hotel’s design is simply impeccable — elegant, refined, and full of character. Highly recommended.

Beautiful hotel and very friendly and professional staff.

EL HOTEL, SOLO ME GUSTO LA TERRAZA DONDE ESTABA LA ALBERCA Y UN BARECITO, EL GIMNASIO 24 HORAS.

EL HOTEL, NO ME GUSTO ES MUY RUIDOSO , PORQUE LAS PUERTAS SON PESADAS Y AL CERRAR LA PUERTA DE LA HABITACION SE ESCUCHABAN LOS PORTAZOS, NO FUNCIONABA LA CALEFACCION, LAS TOALLAS YA ESTABAN MUY PERJUDIDAS, PARA RECIBIR A TURSITAS NO OFRECEN NADA DE BEBIDAS GASEOSAS HELADAS , TODO LO TENIAN AL TIEMPO, EL DESAYUNO QUE OFRECEN DENTRO DE LA TARIFA ES MUY SIMPLE.

Great views, Walking distance to the center. Nice staff

Is a bit old in some things, AC, Tv, ..

Beautiful hotel, excellent location

Nothing

This hotel was fantastic. We loved all the restaurants, the view of the volcanos, ringing in sunset with bells to see the sun set behind Popo, the spa was amazing. The rooftop bar was a great place to hang out after a long day of exploring. The breakfast was delicious. The rooms were gorgeous. The staff was very warm and helpful. We got so many of our needs met quickly. I highly recommend a stay at the Banyan Tree Puebla. It is in a very historic location, where Puebla was originally founded. This hotel is a place not to be missed! And both Cello and Saffron had wonderful food. It was a little too chilly to use the pool, so I look forward to trying it out next time I go. The park across from the hotel is lovely. Great service all the way around. Can't say enough about the experience!

Banyan Tree Puebla is one of those rare hotels that feels both luxurious and deeply rooted in its surroundings. The building itself is stunning... beautifully restored colonial architecture blended with Banyan Tree’s signature calm and elegance. The rooms are spacious, peaceful, and thoughtfully designed, and the rooftop pool overlooking Puebla’s cathedral is one of those “this is why we travel” moments. But what truly made our stay unforgettable was the service. We traveled with our 18-month-old son, my wife, and our au pair and had two rooms. Traveling with a toddler means sleep schedules, small adjustments, and the occasional curveball—but the staff handled every request with warmth and genuine care. They went above and beyond to help us set up the rooms so our son could sleep peacefully through the night. I’ve stayed in many hotels, and I honestly don’t think we’ve ever felt more accommodated or taken care of. At one point housekeeping accidentally threw away one of my notes, but they actually recovered it from the trash and returned it to me. That level of attention and thoughtfulness is something I’ll never forget. Beautiful hotel, incredible people, and an experience that sets the bar for hospitality. We would return in a heartbeat.

Really liked this hotel. We stayed for 2 nights during our Mexico trip. Was a bit unsure about it's location as it seemed a bit far out of the old town but it turned out it was very good, on the edge of the old town so a bit away from the crowds. We chose a bliss king room which was enormous! Plenty of space and a great bathroom. Would highly recommend this room type. Some people had commented (on booking.com) that the hotel was a bit tired but we didn't think that was the case at all. The pool area is lovely with great views. We had lunch up there one day (salads) that we really enjoyed. Breakfast was good, loved the scrambled eggs! Would highly recommend the hotel.

Breakfast amazing !! Good Location Staff very Friendly

soap, shampoo dispenser broken. Thai restaurant food ordered ( shrimps) very salty

Big room.

The hotel is tired. The room was next to a busy main road. The location was a bit away from the centre. The hotel's Italian restaurant was terrible.

We had a wonderful stay. Our room was beautiful and comfortable, and we appreciated the special treats for our celebration. We enjoyed the rooftop pool, the large buffet breakfasts, and various food and drink spots in the hotel. Last but certainly not least, the whole staff was amazing - proactive, helpful, and a pleasure to deal with. Stay here when you are in Puebla!

Everything and all staff were spectacular. The grounds are beautifully landscaped and the interior is well designed and so very comfortable. Every detail was considered. We had breakfast every morning in the Bristol Pasquinel. The buffet was fresh and plentiful. Our waiter, Angel, took very good care of us and made sure we had our fresh decaf coffee. Ask him to show you the talavera mural and talavera ovens. In short, a wonderful visit!!

Beautiful hotel, great location and food! Loved the rooftop pool. Would stay here again for sure.

stunning hotel in every way loved it so much we rebooked for our last night in mexico The welcome from Irene on the front desk was incredible and all the staff were great particually the guy who carried our multiple cases to our room can’t wait to go back

Great Location, Rooms are so comfortable and beautiful. The Staff is very efficient and attentive. Food is amazing they even have Michelin Stars ⭐️

Alles am Hotel Banyan Tree Puebla fühlte sich nach 5 Sternen an. Der Ankunftsbereich, die Rezeption, das zuvorkommende. hilfreiche und gut ausgebildete Personal sowie natürlich die sanft renovierten, sehr gut unterhaltenen Räumlichkeiten. Die Zimmer sind geräumig und luxuriös ausgestattet, die Bäder geradezu pompös. Auf den grossen Betten mit vielen Kissen schlief es sich wunderbar. Die Fenster sind doppelverglast, man hört kaum etwas vom unnötig lauten, hiesigen Verkehr. Wir würden dennoch die Hofinnenseite (Garden anstatt Urban / City) empfehlen. Die Rooftop-Bar und deren Pool sind ein Bijou, die Aussicht dort grandios und die Drinks toll. Das italienische Restaurant im Parterre war fantastisch, wir hatten den Eindruck man hätte auch in Italien mühe, ein solch gutes zu finden. Das Frühstück ist ebenfalls toll, siehe dazu jedoch ein Minuspunkt.

Die Klimaanlage im Frühstücks-Restaurant ist buchstäblich auf arktische Temperatur eingestellt. Selbst das Personal trägt drinnen dicke Jacken und Schals. Da es Januar war, war es draussen auch eher kühl - der Sinn davon erschloss sich mir nicht.

Banyan Tree Puebla. Banyan tree is an quality label. We had some expectations, the offerd rate for 3 nights a 750 dollars is very priceworth. The entrance feels like an grand old. The rooms are elegant, nice bathrooms. The breakfast room is realy outdated and its very cold. Staff wears winterjackets to keep warm! The offerd food was ok. The rooftop pool is nice, but the pool needs some serious cleaning on the tiles. The rest of the rooftop could use some investments. The rooms are good but the food & beverges could use some attention. Overall impression is good but not great.

Todo

Que no me pudiera quedar más tiempo

Hotel was nice, pool area was amazing! Love the roof top view.

Room had a very bad odor, specially in shower room. It was a bit dirty, no hand soap on the first night, and horrible stinky towels.

Es un lugar muy acogedor y cómodo, excelente para descansar y tener una experiencia culinaria en sus restaurantes.

El bar Los lavaderos no abre todos los días.

The room was comfortable, staff pleasant and location convenient

Nothing

I recently had the pleasure of staying at a charming hotel in the heart of Puebla, Mexico, and it was simply stunning. The hotel beautifully reflects the rich history of the area, with its elegant architecture and charming decor. The service was outstanding—staff were welcoming and attentive, making me feel right at home. Each morning, I enjoyed their delectable ojja coffee paired with freshly baked conchitas, which were absolutely delicious. This hotel perfectly combines historical charm with modern comfort, making it an ideal spot for anyone looking to explore Puebla's vibrant culture. Highly recommended!

What it’s not to like?

I absolutely loved the aesthetic of this hotel! It is gorgeous from every angle.

The hotel was beautiful. The street noise was a unbearable and we were only able sleep a couple hours a night. Honking car and bus horns. Sometimes street vibrations from large trucks. The room was hot because it faces the sun most of the day. It was disappointing that we were given this room since the hotel appeared to be at least 95% empty. I suspect there may be some rooms that aren't noisey but since the hotel sits between 3 busy streets I am not sure if it is any better. Bring good ear plugs. The one provided by the hotel did not work.

Puebla is a fascinating place to visit, with many wonderful sights. But it also has a hotel that is a destination in itself. Banyan Tree Puebla is an exquisite gem created out of four separate former buildings, now completely remade into a luxury hotel that is up to the standards of Banyan Tree Cabo Marques and Banyan Tree Mayakoba. Like those two great resorts, Banyan Tree Puebla is full of beauty everywhere you turn. I stayed in a junior suite that had every imaginable amenity. The hotel has three first-class restaurants, one Thai, one Italian, and one Mexican/International. It also has a rooftop pool and bar in addition to a fascinating lower-level bar, Los Lavadores, that is open on weekend evenings. The hotel is full of art and beautiful corners in which you can simply relax and enjoy. As beautiful as the hotel is, for me the best part of my stay was the staff. All of them are incredibly friendly and go out of their way to offer the guest something extra. When I mentioned that I would not be there when Los Lavadores was open, Angel at the Bistrot Pasquinel opened the bar for me and gave me a tour so I could see and photograph it. When I inquired about the magical tunnel that connects the hotel with the monastery across the street, Stephanie took me on another tour of someplace that I would have missed entirely. These were only two examples of the staff going above and beyond their regular duties. Anything that you might want to see in town is just minutes away by Uber or by the taxis that are conveniently located outside the hotel. I can't imagine staying anywhere else in Puebla.

The Banyan Tree is a wonderful hotel. Beautiful rooms and lobby, lovely spa, and a wonderful staff. Every staff person we had contact with—the front desk, restaurant, spa, and cleaners—were very friendly, helpful and professional. I highly recommend this hotel.

My stay at the Banyan Tree Puebla was disappointing compared to what I expected. As an ALL Accor member, it was frustrating not to fully receive the program benefits, even though I was given a full page outlining them. No upgrade was offered despite my membership. I believed this was a five-star hotel, but in my opinion it falls short. On the first night, the air conditioning in my room was not working properly and the room felt very hot until an engineer came to fix it. I was also placed next to a busy road where the constant noise of passing cars and horns made it difficult to rest. Eventually, Denise helped us move to another room within the same category we had booked. Both rooms were acceptable but nothing particularly special considering the price. We joined a cooking class which was enjoyable, and Frida was very sweet. This was the highlight of our stay. At checkout, we were charged a parking fee and gratuity even though we did not have a car. Overall, I left feeling disappointed with the experience.

Excelente servicio, excelente confort, todo muy bien, totalmente regresaria.

Instalaciones confortables, entorno agradable y excelente comida. Atención de personal.

Excellent location, very comfortable accommodation and helpful staff

Breakfast experience.

Location, breakfast, and staff all very good.

They charged 30% of "taxes" that include the tips to the staff (10% on the total) plus the official and legal 16%. I don't understand why they do this. They gave us an upgraded room, very nice, but very noisy. The hotel is close to an unconventional church (Santa Muerte), in case you care. They are the ones with the all-night long load music.

Alles

Frühstück

Las instalaciones, la habitación linda y grande, la cama bastante cómoda y el desayuno buffet del hotel muy bueno

Que cuando pedimos que nos ayudarán a bajar nuestras cosas de la habitación, nadie llegó y nunca nos ayudaron, y traíamos bastantes, mi esposo tuvo que dar tres vueltas para bajarlas. Y en la habitación no había secadora, ni plancha.

Loved the hotel and all the staff. Very friendly and accommodating. Beautiful rooms and great food. Highly suggest this hotel

The rooms and the beds are amazing and it does not feel like a traditional hotel (amazing mexican atmosphere). The staff has been super helpful with every request

Five star hotel with incredible views of the city and its cathedrals, even the volcano when the clouds break. Comfortable bed. Large room includes dresser, closets, and bathroom with shower and tub. Rooftop terrace and restaurant are desirable for watching sunsets, but request a citronella candle to keep mosquitoes at bay.

Room service did not clean our room. May have to request this. Only stayed two nights so didn't make much of a fuss over it. Slight unpleasant sewage smell during heavy rains - but that's a city infrastructure issue we've experienced at other locations in Puebla - not a unique challenge to this hotel.

Loved it. Beautiful rooms, excellent pool and gym, great breakfast. Just great.

Nothing at all

Large comfortable room. Good food, the roof top Thai restaurant was great. New gym equipment. Vert nice staff

Very cozy and calm. Wonderful

Food is great and the staff is great. Had a great massage with Dani. Think she fixed my back! My 3rd or 4th time here, I'll be back...

Our stay at Banyan Tree Puebla ended in a deeply disappointing experience, unworthy of a property that presents itself at this level. We were falsely accused of consuming 8 Montelobos and having them charged to our room. The real issue was not the error itself, but the way it was handled: in front of management, the bar attendant came down and chose to lie straight to our faces, despite us holding the voucher in hand and with cameras that could easily prove otherwise. A hotel that claims to represent luxury and hospitality should never allow its guests to be treated as liars. While the charge was eventually corrected, the damage caused by such a blatant lack of professionalism and honesty is permanent. This will, without question, be the first and last time we return. Most disappointing of all, this behavior is not what one expects from Banyan Tree—it felt more like the standards of a third-rate hotel.

We enjoy our stay. Front desk Jesus and Karen was very helpful. At the Spa everyone there is awesome, great experience. Elizabeth met us at Spa and Amanda was awesome massage therapist. I enjoy talking to her and her wonderful massage. Dalia was for my husband and she also good, best if you speak Spanish with Dalia

The massage was incredible!! The whole experience was so relaxing and peaceful! The staff was so caring and friendly. I would definitely recommend this spa!

Breakfast at Pasquinel Bistro for a week was such a great way to start every day. If you’re in the centro or staying in Banyan Tree Hotel, check out the bistro. Gloria and Angela were our fantastic servers.

La atención del personal, todos muy amables, muy detallista, así como las instalaciones del hotel.

El baño, me parece que deberían de tener una puerta en el área de la regadera q se oscurezca para tener más privacidad. Mejorar el servicio del agua caliente — fría en los lavabos.

Instalaciones impecables, muy buen servicio

Our room was wonderful in every way-- comfortable bed, fruit on arrival, and a large, luxurious bathroom.

The air conditioning worked, bit it was not the best. The breakfast staff were a bit clueless.

This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.

This used to be a great hotel. It’s still ok but has changed so much that I would probably not come back. The good: - generally friendly staff - good breakfast - great Italian restaurant - spacious rooms The not so good: - old and worn out shower - grey and even torn towels and that consistently over a 5 night stay - rooftop bar service is bad; dirty table which was never cleaned, 15 minute wait for a drink, napkins and cutlery only available after asking twice (the place was empty this Saturday at 3) - rooms are being serviced very late (around 4 pm in my case) The downright annoying: - when the room is being serviced so late, I don’t understand why they come back at 6 and then at 8 or 8:30 to do another round. Turndown service is great but when the do not disturb sign is on, there is normally a reason - weddings are great and most hotels have them. But normally, the hotel sends a note round regarding upcoming disturbance. Not this time. 10 hours straight of very loud music literally under my window. I wish I could have planned for this. My much needed quiet day was utterly ruined.

Yo si cambiaría las toallas ya están como viejas y se ven oscuras

Abraham was such a nice server who took the best care of us. Wonderful views of the volcanoes, a beautiful pool to sit by, and lovely churches with the bells ringing in the background. An incredible place to have a drink. Definitely come anytime of day, we came twice, once in the afternoon and once for evening sunset.

Great food and impeccable service at the rooftop. Abraham was an excellent waiter. Very attentive and shared great information about food and culture.

Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room.

Amazing stuff and beautiful property

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.

Location, staff and rooms

Airco wasn't strong enough and breakfast kitchen service a bit slow

It is a 2024 Michelin hotel. The service is terrific and the American Breakfast is nice and neat.

Amazing stay! First time ataying at Banyan Tree. I'm excites to book more withbthem.

Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly.

Banyan Tree is a superb and well-located hotel with a serious flaw. The building and facilities and staff are all exceptional. Where it falls down is in the three restaurants. The breakfast in the bistro purports to start at 7am but the four times I was there, between 7 and 7:30 none of the hot food items were available. The trays were either not there or empty. There were excessive amounts of cut up fruit and a big bowl of cereal and after a while some excellent warm pastries appeared. In order to have a decent breakfast I ordered the "American" breakfast which consisted of the fruit, some juice, the pastries, coffee or tea and two eggs. Ok, acceptable, but not comparable to the excellent buffet breakfasts I have had in other hotels In Mexico. The second restaurant, a Thai menu, is located on the roof terrace and shares space with a bar. The meal I had there was quite good, but the atmosphere is not conducive to fine dining as you are seated next to the pool, with a lot of children splashing around. The supposed pinnacle of dining is Cello, advertised as a high-end Italian restaurant. I made a reservation for 7 pm Saturday night. It turned out to be unnecessary as there were no other clients when I arrived and still none when I left, an hour later. The facility itself is lovely, but... They had no wine list. They did show me a couple of bottles of wine, so they do have some, just no list. I menu was of typical Italian dishes. I ordered an appetizer of fried seafood. When it came it was twice as much food as should be in an appetizer and consisted of big, lumpy breaded pieces of shrimp, calamari and zucchini, deep-fried. Tasteless. The second course was Spaghetti carbonara and it was also utterly tasteless. Cooking this at home, I am sure I would be unable to achieve this level of tastelessness! And the pasta was, as it almost always is, overcooked. Bistro C, Thai, B, Italian, D.

Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.

Great staff! We visited in January and everyone was very attentive. We did tastings at the bar, had massages at the spa, and enjoyed drinks by the pool, everything was excellent. The room was gorgeous, and the location was perfect. If it’s within your budget, it’s definitely a great place to stay.

Great place with great rooftop pool and bar. Very nice staff.

Beautiful place,excellent location,marvelous food.The staff was extremely helpful and accommodating. I would suggest this establishment to all my friends. My room was luxurious and comfy, bathroom with deep metal tub was a bonus

Excellent property

Smelled amazing, beautiful staff really good food

No answer

Good option for a two night stay. Just the right side of glitzy big hotel blandness … there will never be any surprises here and sometimes that’s good and sometimes you wish the immaculate flowers in the immaculate waiting area were just a bit wilder … Breakfast was ok … Very lovely staff though …

The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano. The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there. The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room. Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them. The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.

Excelente hotel!! Pero el piso 3 olía demasiado a humedad (cuidar eso)

The room is beautiful!!!