Arthama Hotels Makassar

Although the room is small, but it's new, clean and comfort.

Clean room, great staff

mooie hotel, goede lokatie!

probleem soms met toilet niet doet. maar wel snel gerepareerd.

Central location

THESE ARE VERY .ve me my superior room with a view of a narrow window, of cabinet with 4 Acs. I went back down to reception complaining and they gave me a better room. 4..at checkin they charge 100.000isr for 1 magnetic card. At check out reception did not want to refund my money before they checked my room. The 100.000 idr was for key deposit. I again got upset and got my money back. NOTE: THERE IS NO JUSTIFICATION TO ASK 100.000IDR FOR A 2000IDR CARD. THEY DO THIS ONLY TO MAKE EASY MONEY From PEOPLE WHO FORGET OR ARE PRESSURED FOR TIME to collect their money. HOW UNETHICAL. 4.Towels stained, sheets stained, take a shower water flows into entire bathroom, stains on alot of walls. Toilet seat so filty......!!! I live in Indonesia, I too own hotels in Indonesia and would never treat my guest this way.

L'addetto alla reception ha fatto casino con la nostra prenotazione, evidentemente non sa utilizzare bene Booking e così facendo hanno perso soldi sia noi che loro. La camera era piena di zanzare in quanto non ci sono zanzariere in bagno ed entravano tutte da lì. La scelta dei cibi per la cena è molto limitata.

the view is fantastic. the service is good and the staff is very helpfull. the rooms are good.

the elevator system is dramatic because you have to wait long and this aggravated by the fact that their numerous staff is using it constantly. the swimming pool is ok but bit cold since it doesnt get direct sun. We didnt get any small towels and only one bathrobe

It’s close to Pantai Losari and the rooftop bar does provide an excellent view of the Portside as well as the city . Accommodating personnel

The junior suite is very comfortable

The lifts don't work, it would take me 15 mins to get to reception from the 11th floor. I waited that long on level 4 to get back to my room I took the stairs.

very comfortable hotel with a view in the city on the 15th floor. Great rooftop to have a drink at night. Comfortable and big bed Walking distance to main attractions of the city

Bit old but gives a 90s vibe, wasn't in any way a bad thing

Breakfast buffet was the most extended I experienced in more than 20 years travelling

The speed and effectiveness of the 4 elevators was minimal

Great hotel, close to Losari beach and 99 Kubah Mosque or 99 Golden Dome Mosque. Great breakfast, big rooms, swimming pool. I recommend this hotel.

I have no comments.

Small rooms,everything old,pillows empty,breakfast average,pool very small,no smart tv or netflix

Good Location

Nothing

The room was nice and the Losari beach view was excellent. The room is great, the AC is cold and the bathroom is pretty good too. However, the food quality should be improved. Then the food should be diverse and the quality of the food should be improved.

The location of this hotel is strategic, close to everywhere. Room size is ideal, bathroom is small but water is fine. For breakfast, there are many choices and the taste is good.

The room floor is a little sticky, please clean it. The rest is good.

The most comfortable bed and pillows we have had the pleasure of sleepimng on.

Nothing - everything and everyone was great.

Not worth

Staffs are not polite but breakfast was good

The location is great

Bathroom was dirty with hair and other marks. Bedding was stained.

Cleanliness was beliw standard for this kind of hotel.

Location and breakfast. Room beds and furniture was modern. Small gym but still nice to have.

There were no non-smoking rooms available when I checked in. The rooms offered had very very strong smoke smell. The staff tried to clean the air with perfume and portable cleaner but smell was strong. Made sleeping difficult and made my clothes smell Wifi is poor. I tried in a few places around hotel and it was weak everywhere. Elevators were always busy and slow.

Ya

Resepsion

Good localization, just a few steps from Losari Beach. The rooms were clean, and the beds were comfortable. There are also available rooms for smokers, so for us, that was a huge plus. The staff were very friendly and helpful.

Only one minus with the swimming pool - it looked out like the water was dirty, but I'm not sure.

Beautiful hotel in the center of Makassar. Not that we enjoyed the streets of central Makassar but the hotel is great when you have to spend the night before travelling to your next destination. The staff is 10/10, kind and always with a smile. The breakfast and the food in hotel restaurant is good. Room feels luxorius and the bed is sooo comfortable.

Bathroom is a little bit worn out and some old stains on the towels, but still felt fresh and clean.

Ich war lediglich nachts zur Übernachtung im Hotel und morgens früh wieder weg. Ich konnte keine Annehmlichkeiten des Hotels in Anspruch nehmen.

For a one-night stop it's fine if you have no better alternative, it isn't horrible. Close distance to the center, but not that there's much to do over there anyhow. Hot water and good wifi. The breakfast was nice and big.

The check-in process was ridiculously long and tiering, and on top of that, they also demanded 100,000 IDR deposit in cash (deposit for what? Which hotel does that?), which made the check-out lengthier than necessary as well. It's very far from the airport so be ready, especially if you travel in rush hour. The room was small. We were given a smoking room against our will, and it sure smelled like it. Won't be back, but that's easy to say, considering we're talking about south Sulawesi rather than Amsterdam.

Location is walking distance to Pantai Losari, eating place and others major attractions of Makassar. Staff is very helpful.

- have nothing in mind

location

The condition of room cleanliness is kind of bad, anything I need during stay wasn’t so easy they give

Lady receptionist is friendly

At the time of booking they agreed to provide a free shuttle bus from the airport but after we arrived 2 days later at the airport and called many times it turned out that there was no hotel driver. Instead the staff offered his friend as a driver but had to pay. We refused and preferred to use an official taxi.

Staff doesn’t want to help, bathroom was full of hairs of the previous guests and room service took 1 hour

Sorry to share my terrible experience in Arthama hotel. Checkin was ok, 1. entered to room AND I saw that all the pillows and bed cover with Blood. I was shocked to see that how can Hotel gives a room to guest which there is BLOOD IN ROOM. 2. I called reception and said the condition of room, receptionist said wait we will send some one. It was took time so I went down to reception and informed about the same. She said they will change the room. 3. I went out for shopping along with my family and said to receptionist that my belongings was in the dirty room which is need to shift to a clean room she said ok. 4. After coming back around 2 hours receptionist gave new room key, after entered the room my 1 luggage was not there, I called many times for that luggage, my kids milk are in that bag so my wife went down to bring. 5. Basic things like soap, tissue,dental kit was not there in the Room,and shower was not working, again I called and asked for duty manager and the operator said that Arthama dont have any managers she will send the person to fix the things. 6. 2 P.M I checked in and until 6 P.M I was calling to fix the problems only. Only good thing was the breakfast. Service and food choices were good We came hotel to relax but seriously one of the worst experience ever I faced. As a frequent traveler I am aware of the hotels but Arthama not even worth of 1 STAR. I contacted a senior manager and explained the same.

Our stay for a week is very pleasing. Although there're some issues (bidet hose leaking, hot water problem), but the staffs were quick at handling it. Deluxe suite sea view at 15th floor is very good (love the view!!!). Some things are lacking: bathtub (or at least 3-way shower set), small parking space and lobby design (making it a bit hard for car to take us straight to the lobby) Note: got a complimentary cake at the end of our stay, nice gesture! One nine lounge is a pretty good place to relax

Booked via booking.com On the site it said our room had two beds. On check in was told this was not true. My son ended up sleeping in the chair. On top of this prices in the bar had not been updated. Advertising one thing and delivering something else seems to be a specialisation of this hotel.

Stayed there for almost a week and had a wonderful experience. I arrived on Sunday morning around 9 and fully aware that the early check-in is subject to availability. So I decided to take stroll around the beach but suprisingly after only 1 hour staff informed that room is ready. Ananda and Irma at the front desk were really helpful as I just had 12hrs bus trip from Soroako. Breakfast was good, not much western option, fried rice was dry on the first day, but the salad was nice. Thumbs up to kind chef Ridho whom I found out was a trainee. Keep up the good work! Thanks also to Dwi for helping me out during checkout to name those excellent staff. Some feedback tho, the elevator was really annoying. If you wanna go down, elevator will often stop by some floor without any passenger. That happens because there we 2 sides of elevator with 2 separate buttons in every floor, people will press both and see which elevator comes first. One morning I had to stop by 11, 8, 5 but no one there. Another one, the hairdyer in my room only work for 1 minute. I had to wait for another few minutes for it to work again. Nevertheless, again, I had a memorable experience. The room was amazing, so was the view. Hope to come back soon.

I booked here because I had stayed here a year ago and it was good. This time I booked 4 night because I have a kid and the room I had smelled like mold and the doors had mold. We changed room and still same. I had to pay xtra to get a superior suite then everything was sorta ok but the window were leaking due to big rain. Also my wife paid for breakfast separate from the booking and when she went to get breakfast the staff said sorry what ever is left that’s all we got we can’t cook anymore because we have to clean. We end up paying 100k to eat Nasi and telur on a buffet type breakfast. At the end I had to move to Swiss bell hotel because the facilities where no good and staff was horrible.

This hotel is not perfect but for the amenities vs price I give it a 5. Excellent buffet changing daily and kept very clean, pool quiet except on weekends, small gym, spa didnt try. Reception and staff friendly and professional. Room small but good view, room cleaned daily, bed comfortable, linens clean but not bleached white, wifi at times slow but it always worked. Skylounge 19th floor great view but staff absent of training, poor service, had to chase waitress to get a slice of lime, comes back with 2 piece and drops them on the table not on a plate, music too loud and set on radio station with talking, band good but too loud, food so so. The day manager said guest get a 15% discount but staff had never heard of. It was embarrassing trying to explain.

This hotel so comfortable.. enjoy with family..you can make a laught with your sweet family etc.. Food, facilities, not bad.. But Parking area so bad.. full.. Maybe next time parking area can be large..

this hotel has both positive and negative sides. the plus : the price is cheap for a 4 star, its location on Losari beach. the rooms are nice, the building is relatively new. The negatives: the rooms are cramped. ask for a spoon plate hit costs Rp. 15,000, the swimming pool is cold at any time so who wants to swim with the family please forget about it, the elevator is programmed separately so the pattern is chaotic.

Best view to see the losari beach, only by walk to enjoy delicious cuisine. The cleanliness so good, its been my third time staying in this hotel and i will come to this hotel everytime i visit makassar

This hotel is fantastic great decor. Nice friendly staff the room attendant and concierge are so polite but little English. The rooms are small but beautifully appointed with modern fittings. Pool is unfortunately under cover next to a well equipped gym and spa. I am staying in room 1210 it’s got a nice city view. others have water views.

Where to start, reached and urgently need an iron and ironing board for my meeting but surprisingly for a 4 stars hotel it is not available in the room and tried to call but they do not provide it in the room even to borrow but alternatively offer if housekeeping can iron it for me. When I about to checkout I asked if someone can pickup my luggage in the room and to store but the reception seems to be hesitate and ask if I can come up to the room again with the bellman. Bellman has his master key and agreed to help with the luggage. For a deposit, prepare a cash as they suggest that it would take longer to process for unblock the amount. I guess the hotel should be more attentive to guest’s needs perhaps to imagine being in the shoes of the guest, where all we need is simplicity and convenience stay and services especially if we’re expecting a four stars experience. Though, the staff at Bell service, housekeeping and security are friendly, attentive and thoughtful. Get a sea-view room, it’s worth upgrading.

It is very pleasant to stay at this hotel, close to the beach and good views, close to the food selling area and also the typical souvenir area of Makassar, just a few meters walk away, there is plenty of food to enjoy.

Stayed there just for one night (2-3 june) during my transit to Toraja. It was a good decision since the hotel is located near to almost everywhere (restaurants, malls etc) The room was clean and I got upgraded to deluxe room due to unavailability of non smoking room for the superior room I booked. The staff are very helpful and gave me the hassle free check in and allowed me to store my bag before check in because I arrived early. For the food, I only tried once for breakfast. It was good, nothing special or anything. Overall, if you want a convenient and hassle free, and still in reasonable price.

Very noise from neighbuorhood, we evem can hear people talk from the next door. So upset with non soundproof.lucky we only stay for one nite only in deluxe sea view room. No more staying here in the future I guess. 😭😭

Stay for a night in this hotel because it’s located nearby tp Losari beach. Room was ok (quite small), bathroom was ok. Parking lot (basement) smells like garbage, yuck. And the major turn off was they didn’t change the sheet (or didn’t wash it properly) because I saw the sheet were stained. I thought it was only the pillow, apparently the bed sheet was stained too. It’s disdapointing knowing that this hotel is newly built. They shouldve maintain their service.

It’s good location to stay around the house and really close to Losari Beach. You won’t regret it to stay here, best price and nice view. Although the breakfast is not quietly good, at least they provide it with various cuisines dishes. Enjoy your moment by walking around the beach and excellent street corner cuisine in the evening.

Great hotel, friendly staff, very good location and bargain price. Room was clean, spacious, nice view. Buffet breakfast looked good but at $10 it added 30-40% to the room price so we chose elsewhere for a coffee and croissant.