Alaxis Hotel

Very clean hotel with friendly staff.

Poor wifi, No indian channel

Staff oky, bersih je.. Cuma ada bau.. parking tk ada.. ada prking public je..

Tiada parking.. Hnya ada parking public

Nothing much just wondering how they got the three star ratings

The queen size room is very compact. The shower area is far too small as compared to other budget hotel in the area. The lobby is dark and small not worthy of a 3 star ratings

The Muslim shower was leaking. When we told them, they said it's okay, don't use it. 😂 How do we clean then? I told him to remove its head and we used the tap by turning it on and off.

location was great - one of the rooms provided v small - value for money

Water flow is with low pressure

Some parts are dirty

The Beddings are not clean

Many halal food around. Hotel is nice

Excellent location with late night check in

Location was gd centre of the town.

Guest complaint of bed bugs as management pls look into the matter as overall was a pleasant stay.

The staff very friendly Clean room

Location best

I had a deeply unsettling experience during my stay at Alaxis Hotel and had to check out early to relocate elsewhere. When I asked the front desk receptionist, Jennifer, for clean sheets and towels, she immediately became confrontational, aggressive, and refused to provide basic amenities. When I tried to resolve the issue with another staff member, Jennifer repeatedly interrupted, argued, and crossed major professional lines—berating me, insulting her own colleague in front of guests, and making derogatory personal comments about my appearance. She openly stated she didn't care about customer satisfaction and dared me to leave bad reviews. The environment created by the staff was deeply hostile, toxic, and made me feel entirely unsafe as a paying guest. Management and Booking.com have been notified, but I strongly advise future travelers to look elsewhere if you expect basic hospitality and professional treatment.

Good

Good

Location is strategic for public transportation

Hard pillows and old towels...

Stanza pulita

Stanza non finestrata e molto piccola

Very close to KL SENTRAL.

Didn't sleep well... uncomfortable. Not really sure why.

Propreté, rapport qualité/prix et super emplacement

Just oke

I choose non smoking room. But what i get room with smoke smell. The smell is too strong.

清潔で設備も十分。何よりKLセントラル駅に近く、市内や郊外、どこに行くにも便利。飲食店も周囲に豊富。

特に無い。

Rooms and washrooms are too small

Good nice clean

Good experience staff

Breakfast add room cockroach no come facilities improve tv all channal astro add table no good all cocroach

Tv no chennal and bed no cleen towel all old new towel change very long time towal Room full cat bod Cockroach full running

Area location and room

Maybe just the toilet fan got the smell overall working fine

Friendly and accommodating staff. Clean and comfy.

Aircond was not that great.

La ubicación del hotel está muy próxima a la estación central donde se puede coger el tren, metro, monorail o autobus. Llegas andando sin problema. Además hay un centro comercial donde comprar o comer. La recepción del hotel es cómoda ya que tiene aire acondicionado y sofás. La atención del personal es amable. A nosotros nos dieron una habitación que daba hacia un callejón en la parte de atrás y tenía ventana. Las camas son cómodas y se ven limpias. Te dejan agua y café soluble junto a un calentador de agua para que puedas preparártelo tu mismo. Hay nevera en la habitación. El aire acondicionado funciona bien. Hay servicio de habitaciones y te cambian las toallas y te reponen el papel y el agua sin problema. Ojo ofrecen habitaciónes con y sin ventana

Considero que el hotel tiene una nota justa de los usuarios. Aprueba o incluso llega al bien, aunque no llega a ser notable debido a que se han dejado de cuidar pequeños detalles. Las habitaciones son pequeñas, recomendables para estancias cortas (una o dos noches). A nosotros nos tocó una habitación con manchas antiguas de humedad en pared y techo. El cabecero de una de las camas estaba roto y medio descolgado. La ventana como ya decía una opinión anterior que pude leer de la misma habitación (407) tenía la maneta o hebilla de cierre rota, por lo que quedaba abierta, simplemente estaba arrimada, haciendo que se escuchara el ruido de los motores del aire acondicionado. Algo que cualquier manitas o personal de mantenimiento podría arreglar rápidamente. También había unas pequeñas hormigas en el suelo, aunque casi imperceptibles. La televisión también es algo que se podría mejorar, pocos canales y sin opción de elegir idioma. En definitiva pequeños detalles que si se solucionaran, éste hotel alcanzaría mejor nota en las valoraciones de los usuarios

The staff was very friendly to us and the stay was a good experience for us. Also plus point, the hotel is located near the KL Central so we can walk there and walk around in the NU Central Mall. Overall, everything is nice.😊

Location

Plug need repair.

Layanan yang mesra,happy customer

立地が抜群にいい。隣の隣がビブグルマン獲得店で行きやすい。また、駅からも近いのでとても便利だった。部屋はコンパクトで清潔だった。Wi-Fiもとても良かった。

特になし。

Clean, easy to get inside

Location

The sheets were dirty and the hotel felt run down, the hallway was very hot and hummid so the room was too when we entered and it took a while for the AC to work

Staff friendly

Hair dryer not functioning, aircond a bit hot for room 301..

受付の女性Jillの対応が素晴らしい。こちらの言葉に対して丁寧に対応してくれた。 ローケーションのKL Sentral駅より10分以内。 ほぼ雨に濡れずにホテルまで到着できます。 窓無しの部屋なので大通りの騒音が気にならない。 飲食店は数多く楽しめる。

特に無し

The staff is friendly (thank you!).

Just the room I didn't expect it gonna be a little bit small from what I expected. Hehe. Then the aircond was a little bit hot? Not cold enough for 3 persons. The lights in the room are quite dim.

Friendly staff.

No aircon at the corridor and lift area at my room floor.

The location is near facilities

I would like to have hanger to hang my towel in the toilet..the main switch is located at the back of the door..very inconvenient

موظفة الاستقبال لا اتذكر اسمها بشوشة ومتفاعلة اجراءات سلسة في الدخول والخروج غرفة نظيفة موقع جيد

لا شيء

Good location, very clean

Don't have hair dryer , The towels and bed sheets are very old

Price is highly reasonable.

Safety issues. Windows cannot be closed properly due to lack of handle. 3 pin plug is not attached properly causing fear of using (afraid of short circuit)

Location, budget

None

Location

1. Sheets and towels are old 2. No towel rack nor hook in the bathroom 3. Stayed there for a few days. Noticed that the room cleaning was not a default service unless the guest makes such request specifically

Price was ok and slightly cheaper than other nearby hotels. Previous stay (single) was better.... but the services and management have obviously gone down since then.

Room service is only 2pm - 7pm. So when you leave in the morning, you return to rest in the afternoon, and the room is still not made up. Receptionist girl gave the excuse and defended very strongly the inability to clean the room because of lack of staff. Only one non-Malaysian who doesn't speak Malay or English much, to clean the whole hotel, every room it seems. If you don't have enough staffs, maybe it is time to close down the hotel business. Room service was poor. 5 nights stay, tissue only given for 2 days. One of the male staff was sweeping the lobby in the morning. I sat down, and he had no problem sweeping all the dust right pass me, in front of me. Can't do it at another time? Or wait till your guests have moved? The room socket is also hanging with tape.

thanks

thanks

位置在Nu Sentral对面，有天桥连接，太方便了！

Everything perfect especially to d beautiful miss at d frontdesk! Thankyou for helping us 🤍

Suka