Mandarin Oriental Savoy, Zurich

Outstanding service from start to finish. Every person we encountered was so kind and service forward and made our stay so wonderful. Beautiful hotel and excellent location in Zurich.

Nothing

Good quality, very helpful and attentive staff

Location was excellent

Kahvaltı gayet iyiydi.

Lobi çok küçüktü, gürültülüydü.

Our laundry was mixed up and my husband lost a polo shirt. Hotel staff supposed to contact us but didn’t.

Location, staff

We had a fantastic four night stay at this superb hotel. We had a lovely room overlooking the square that was perfect for what we needed. The staff were amazing , helpful and thoughtful. We enjoyed the relaxing breakfast that had plenty of options and variety and afternoon and evening dining in the Savoy Brasserie. We also dined at Orsini and that was magical. The hotel is perfectly located , near all the sights that you would like to see, not far from the lake, near the fine churches, museums and older parts of the city. All within walking distance. Despite being in the centre it is also a relaxing place to stay.

Neredeyse herşey harikaydı ancak odada ısınma problemi yaşadık

Odadaki ısı kontrolü

La situación y la habitación era muy agradable

Me gustó todo. El personal y el concierge muy amables y serviciales.

The hotel is about six minutes from the train station and not too far from the airport. It’s a small under stated hotel which I loved. It’s very new and clean with lovely old charm on the stair cases and room ceilings. The service as tip top. The food was great and very high quality and the concierge very professional and helpful. One of the best hotels I have stayed in a long time!

Having stayed at the Mandarin Oriental in Hong Kong and Paris, this hotel pales in comparison. We had a suite facing the square where the trams made a 90 degree turn in both directions. Whereas the trams were quiet on a straight road, the 90 degree turns made loud screeching noises. After being unable to sleep with the screeching noises, we requested that we be moved. The only room available at that point, which was midnight, was a handicapped single room. We managed to eke out sleep and was moved to a junior suite facing the courtyard after someone checked out the next day. The breakfast bar was unimpressive-the oatmeal was dry, the waffle was hard as a rock, and the coffee weak, to name a few. On the last day, I had pre-ordered room service breakfast for 8 a.m. the night before. At 6 a.m., room service woke me up from a deep sleep and asked if I still wanted room service at 8 a.m. or 7.50 a.m. Needless to say, I was not able to go back to sleep. The stay did not merit the cost.

Good, always stay here in Zurich

x

Great location, modern room

The hot water in the loo wasn’t working properly. It eventually got fixed but took multiple attempts by engineering to get it right.

Spacious rooms, nice presents for kids, good restaurants and bar. Location is amazing. The staff is helpful.

Great location

Staff were rather stiff and not very warm. Restaurant staff were fine. Bags took forever to get up to room. Transport company was terrible. Charged extra for waiting more then the designated time at airport despite knowing well that it takes more then 45mins to disembark plane and get through their very inefficient airport.

La location. Plein centre.

Le prix. Surfait. Aussi les housses de duvets étaient mal mises (à l’envers)!!!!! Un comble et assez inadmissible pour une chambre à CHF 1,400 la nuit.

Decent Breakfast

Horrid checkin. No facility. The door wouldnt close

Everything was excellent the location, the value, the cleanliness, and especially the staff. The reception and concierge teams make you feel like family. The rooms are very clean, and the room-service food is great In short, the staff are very well trained and everyone does their job with real perfection

Konum iyi, güzel tarihi bir bina. Odalar temiz. Çalışanlar güler yüzlü, nitelikli.

Lobi bu kategorideki bir otel için küçük. Restoran/bar bölümü Mandarin seviyesinde değil. (servis iyi, mönü orta, dekorasyon orta) Oda bu kategori için yeterince büyük değil.

Mini bar all included

Comfy room and bed. Very helpful staff

Nothing in particular

Location was nice.

Breakfast was just good.

Das Hotel befindet sich in sehr zentraler Lage. Trotzdem war es in der Nacht und am Morgen sehr ruhig. Wir wurden sehr freundlich empfangen. Das Zimmer war gross und sehr gut ausgestattet.

Wir wollten nach dern Ankunft etwas an der Bar trinken. Wir wurden abgewiesen wegen geschlossener Gesellschaft. Auch inder Loby Bar gab es keinen Platz. Es wurde nur gesagt: "tut mir leid". Ein solches Hotel muss eine Lösung anbieten wie z.B. Getränke auf das Zimmer zu liefern. Wir waren mit Freunden dort und wollten um Mitternach noch etwas an der Bar trinken. Die Bar war geschlossen und es gab keine Alternative. Wieder wurden wir entäuscht. Ein solches Hotel muss auch noch nach Mitternacht Getränke anbieten.

Suberb

Zurich is no stranger to perfection, and the arrival of the Mandarin Oriental Savoy continues that tradition. From the moment one arrives, one is wrapped in the embrace of perfect indulgence. Those who remember the old Savoy Hotel will welcome the new life and light that exudes from the 185-year-old bones of what was Zurich's first grand city hotel. Whilst Franz Liszt, Charles Dickens and Marlene Dietrich may have been regulars of the Baur en Ville, there will be present-day characters who will be calling the new Mandarin Oriental Savoy home. It is a hotel that bathes in the glory of its history, whilst offering today's modern traveler every conceivable comfort - with just a dash of eccentricity. The grandness of the old hotel remains, the staircase now illuminated with a stunning contemporary chandelier cascading down its spiral core, as modern art by Swiss and international artists gives colour and texture to the walls and rooms. The faux fireplace in the entrance needs reconsideration - this is Switzerland, and the ambience of a roaring fire is never out of vogue. Service from the moment you arrive is faultless; this is, after all, a Mandarin Oriental. Whisked to one's room, the elegance of the property is evident from the lifts, corridors, and in the rooms. Upgraded to a corner suite, one cannot be anything but impressed. The design is contemporary yet comforting, with marble blending seamlessly with wood and textiles that invite you to relax. The bathroom features an indulgent deep bath, along with a large rain shower, and includes the expected high-quality toiletries and gorgeous, fluffy towels. The bed is divine, and the linens are made from the highest quality Egyptian cotton. As we were tired from a long day of travel, we chose to dine in the suite. Ordering a Wiener Schnitzel and traditional Carbonara, along with a sinful dessert, we were not disappointed. My Schnitzel was perfectly cooked, and the Carbonara was superbly executed, the traditional way, without cream. After a perfect night's sleep, we awoke to the delicate rumble of Zurich's famous trams bustling below on the Paradeplatz. The view from the suite's balconies offers a perfect sense of being in the heart of Zurich, with a short walk to anywhere one needs to be. Breakfast was served in the hotel's Savoy Brasserie & Bar and offered an excellent and extensive buffet as well as à la carte options. Service was attentive, and again, the best of the Mandarin Oriental was on display. The old Savoy may have gone, but its tradition of offering the pinnacle of service and luxury lives on, with the stunning modernity of the Mandarin Oriental Savoy, Zurich, blending with its history.

الموقع ممتاز وقريب من المعالم الرئيسة. The location is excellent and very close to the main attractions.

إقامتي الثانية في فندق ماندارين أورينتال زيورخ لم تكن بمستوى المرة الأولى، الغرفة كانت أصغر بكثير ولم أجد أي امتياز أو ميزة خاصة للنزلاء المتكررين، مما جعل التجربة أقل من التوقعات. This was my second stay at Mandarin Oriental Zurich, but unfortunately it was not as good as my first one. The room was much smaller, and there were no special benefits or recognition for returning guests, which made the experience below my expectations.

We had a truly wonderful one night stay at the Mandarin Oriental Savoy Zurich. The location could not been better, almost everything worthwhile seeing as a tourist in Zurich is within a short walking distance. The hotel is stunning and you notice immediately that Management by Dominik Reiner together with the whole team really go the extra mile for ultimate guest satisfaction. That was MO experience as it’s best. Check in by Mrs. Zoe and Mr. Werling was impeccable. Thankfully our room was ready even despite our very early arrival at 9:30 am. We had the great luck to be upgraded to a junior suite. The suite and all public spaces are extremely taste- and thoughtfuly decorated and immaculate clean. With just 80 rooms and suites the hotel is small enough for a luxury boutique style vibe but on the other hand not too small like the Mandarin Oriental Munich, where it can get pretty tough if a certain room category isn’t available any more. We really enjoyed our short stay very much and both aggreed that Mandarin Oriental Savoy is among our personal top 10 MO properties worldwide. One tip: please make sure to visit the stunning rooftop bar for some drinks or a light meal, if weather permits. We hope to return soon and we are also looking forward meeting Mrs. Zoe again at the Mandarin Oriental Bangkok this October.

what a shock to arrive and find out next door they are doing construction in a building they are renovation inside and out... until 2027. So loud that the vibrations come write though the windows ,, so no sleep in the afternoon if you need to nap. Roof top badly designed .. as you sit .. you dont see the city... the staff is not the best service.. and menu is limited to small bites. Reception is good service, but limited French . Restaurant in Hotel is not that chic... and cozy, but the lobby tea room is nice, but small so usually full.. so limited space always. For the price I would certainly look into other 5 star hotels in Zurich. Its not a pass for me at that price

All , greetings, reception, staffs , concierge all .

There is no , we dont like .

Very kind concierge team and bell boy team! It's convenient that you made a kids club in the hotel, thank you!

I recently stayed at the Mandarin Oriental Savoy Hotel in Zürich, one of the newest additions to the Mandarin Oriental portfolio in Europe. The location is truly exceptional, and the hotel features beautifully designed rooms with refined décor and rich amenities. My room overlooked Münsterhof, offering a calm and pleasant atmosphere. The breakfast setup was fine, but it didn’t quite live up to the high standards typically associated with Mandarin Oriental. Perhaps the hotel still needs a bit of time to achieve full operational fine-tuning.

Very well located. Every member of the staff was friendly and helpful. They even remembered our names. The room service was prompt. A pleasure to stay in a hotel like this

We had the great pleasure of visiting Zurich (for the first time) as a family party of 5 May 12-14, 2025. we had the great fortune and privilege of staying at the Mandarin Orinetal Savoy. The Hotel is very easily accessible via tram from the main train station (in fact our stop was just in front of the hotel on ParadePlatz) we were met by Kathrin at the front desk. We had booked two rooms (superior double and a corner suite with a balcony) Her incredibly warm welcome and kindness as well as her helpful insights about the features of the hotel as well as the neigborhood were well appreciated. Like many in Switzerland, she speaks multiple languages (as an aside I always find this incredible when I travel and can only wish that I was fluent in multiple languages myself) My mother speaks Dutch fluently and was thrilled that Kathrin also speaks Dutch after having studied there. We were then met by Roberta. I would have been of course very happy to stay in the rooms that I had booked. I am very fortunate indeed to have stayed in a number of MO properties and even more fortunate to have Pearl status. However, I dont expect anything other than knowing this will be an incredible stay. I really couldnt believe that Roberta had upgraded both rooms many times over. This was really an experience of a lifetime to stay in the Presidential suite and I and my family will never forget this generous gesture by Roberta and her team. She also shared with me that MO has fun app that allows one to not only see how many properties that you have stayed and for how many days, but also there are practical chat communications that are answered in real time (I have already used this app to book a future stay in Oct 2025) Needless to say that both rooms were unbelievable and overlooked Paradeplatz- the Presidential suite has its own steam bath. just exceptional. it was fun just to go out on to the terrace and see how busy the city is. the breakfast buffet was also outstanding with delicious pastries and breads (even an actual honeycomb with fresh honey) and fruits and yogurts we had Frederico both mornings and would like to thank him for his attentive service at breakfast. My family did a fair bit of shopping and Alessandro and Joseph helped us discover some of Zurich’s best shopping spots (including a second hand store for sports coats and ties ) with their expert suggestions. we were very sad to check out but again met Roberta as we were leaving. Thank you again Roberta! the city was incredible as was the hotel but the staff at MO Savoy clearly made this trip

Staff and location great. Beautiful place and excellent breakfast

1150 CHF for a small room with small queen bed was not in balance

We had two separate stays at the hotel in October 2024, both of which were wonderful. The design of the hotel is modern yet warm and the hotel is perfectly situated in Zurich. Before our stays, we let the hotel know that we were celebrating our 10 year anniversary and they had a bottle of champagne and a chocolate cake waiting for us in our room upon arrival. When we asked that the concierge make a last-minute reservation at one of the hotel's restaurants, we arrived at the restaurant that evening with a Happy Anniversary card signed by the chef and various hotel employees. It was a very sweet gesture and we were very impressed by their various thoughtful gestures throughout our stay. Remarkably, when we returned to the hotel a week later (on our way back from Geneva), the doorman even greeted us by name. We had such a remarkable time at the Mandarin Oriental Savory, Zurich (and previously at the Mandarin Oriental Luzern property) that we have become diehard fans of the Mandarin Oriental hotel chain.

Everything was fabulous and amazing. The staff, location and the hotel atmosphere. Really we enjoyed our time there. Special thank to the reception who helped us to upgrade our room without any issues. Thanks a lot and see you soon ♥️

Nothing

No where near enough stars to rate this hotel. From the moment you get out of the car you realize you have arrived at next level luxury. The bellman is prompt and so polite , at check in they know you by name when you arrive. Check in is quite easy and very quick. Upon check in the receptionist escorts you to your room which is where you will be astounded at the level of luxury. Out of this world. They go over in detail every aspect of the room which is just spectacular. The bed beyond comfortable and the amenities inside will amaze you. Now the entire hotel staff. Next level excellence . The breakfast in the morning is spectacular. Fresh breads and a full menu of hot foods as well. We have stayed in many hotels in our travels and many very nice ones . This place has set the bar now forexpectations for future stays. The location is in the center of old town and ha ver y close access to any and everthing you could want or need . Just an overall exceptional experience from arrival to departure. To the incredible staf of this fantastic place, thank you for your unmatched service. We will definitely be staying here in the future. The place is a must stay if you are in Zurich. See you guys soon Shawn and Marylis Rich