Time Square Hotel

Loved it. The decor and location is pleasant.

The ultimate staycation if you want to attend a function in the Sunbet Arena

Rooms are a bit stale/dated

Convenient to atterbury teatre

Perfect hotel for attending events at Sunbet Arena!

It was impossible to reach reception or management and I phoned repeatedly. The phone just rang or went dead. David the baggage porter was very friendly and helpful however. Lifts are shaky and scares the hell out of guests. Closet in room has broken door. For the price I paid I expected the hotel to be better maintained and managed.

Property breakfast absolutely shocking. Warm food was in the warmers for hours and tasted horrible. Hotel condition is needs desperate attention i.e. wallpaper in passageways and rooms peeling off.

Terrible

The smart t. Don’t have Netflix

I didn’t pick the 5 star treatment by any form

Air-conditioning in both rooms was stuck on heating, 26'C, regardless what lower temperature you tried to adjust it to. Maintenance came to clean the filters but this ultimately did not work, they still reverted back to heat the rooms to an unbearable level. No alternate plans to be made since hotel was full. My in-laws literally left that same evening as the room temperature was unbearable, refund pending.

amazing hotel room just needed some maintenance water seeps through to the toilet side, the basin is blocked and plug points are not working the light bulb is also blown in the lamp on the desk thought of advising, not sure if you are aware of it.

Excellent location, right at concert hall and casino. The shower had no door and the basin was shallow. The bathroom and toilet paper was always wet when one used the shower or the basin. For the price charged, they really could go a little further. There were also no glasses in the room and very little coffee and sugar.

We had an okay 1 night stay. The biggest downside was at the pool.. no towels and waiting 30m for towels.. when they arrive the staff member was on the phone having a big chat while us and other people were just standing wet in the cold so she could finish her phone call.. Room was clean, check in fast, and staff friendly.

Access to the Sun Arena was excellent, and overall service at the hotel exceptional.

Lots of technical issues. Only 2 of the 4 elevators worked and in some cases none which forced people to use stairs. Also had a problem with my room lock that caused me to walk down and up the stairs twice.

Modern building TECHNOLOGY. Excellent conference centre. Professional staff. Clean city surroundings. Friendly wifi. Clean interior of building. Located in the Centre of Gauteng.

The service was great, especially Siphiwe from concierge

Excellent stay. The concierge service provided by Simphiwe was fantastic.

The first day we stayed in a room meant for a disabled person in a wheelchair. My wife and I did not enjoy the shower

Good overall stay, but there seems to always be something at the Maslow thats not 100% Water from the showers are leaking through the wall to the entrance and the toilet, no hot water, faulty toilet. Maintenance did attend. Aircon is a bit difficult to operate, I prefer my room to be freezing for a comfortable sleep. Breakfast is amazing and well worth it. Covid regulations very good. I understand the difficult trading environment currently, so can mostly let alot of the negative points pass. Regularly stay here. Somehow, I always get a stuffy nose though- may be the cleaning chems or air freshner - but it happens here more than at other establishments. Overall good hotel - and I always return. Just stay away from the casino unless you want to drop a bar with no joy

The location is great as the Maslow allows for direct access to the Times Square Casino and restaurants. The check in staff were also great however in room hospitality is seriously lacking, i waited over 2 hours for ice to be delivered to my room. I had to go to reception in person to re-request for the ice, for it to be sent 30 minutes later. The room itself is comfortable however the water from the shower leaked out and flooded the bathroom floor. The aircon unit also tripped requiring maintenance to reset which took awhile to resolve. The Maslow has a great location and the check in staff is great, but overall it is not what you expect from a 4 star establishment

The place was amazing exactly as it's shown on pics, room service on point . We were truly blown away.... Definitely coming back

The Maslow was wonderful. The staff was dedicated to following covid safety procedures so we felt safe. The hotel featured many wonderful restaurants so we were able to just stay at the hotel for our stay. Will definitely book there again.

Friendly staff, excellent service and location. Reasonable rates and spacious rooms.

Good stay, need to work on cleanliness of the rooms. Housekeeping crew was extremely helpful and polite. Thumbs up to them.

Room service and housekeeping was terrible and also the staff allowed people to walk without masks which I considered unsafe as it is a requirement in South Africa. The food received in the room was not as advertised on the menu and oats took nearly an hour to be delivered.

When we arrived at the hotel , I was informed that the booking was cancelled even though I could still see the confirmation on the app. I tried to call hotels.com and only after a while , the hotel indicated that the error was on their side and then they rectified it.

professuonal friendly staff - especially Khomotso who assisted woth check in and Thando with checkout. Thanl you. Convenient to nearby attractions. Will be back

The welcome platter and bottle of wine in the room was refreshing! The location is wonderful, great ambience and good service all round.

Five star experience. Would definitely come back. Friendly environments and staff, safe and secure.

Good location and secure

No problem

Perfect thank you!

I made a booking at this establishment and received a confirmation email. When the guests arrived they were told there is no availability. I have subsequently cancelled the booking on my profile and will not be held liable for any charges

Wonderful, beautiful property wirh wonderful staff that went above & beyond to celebrate my mother birthday. I would def recommend this hotel & stay here again.

The hotel is relatively new and staff seem to be having teething problems. Room was comfortable but lacked various amenities such as electrical adapters, power plugs in bathroom. Next to Casino with lots of restaurant choices. Gym well set out

Requested a wheelchair accessible unit as my husband is wheelchair bound Room no shower only a bath Apparently there is no wheelchair accessible rooms in the Zenith area What a bad design!!!!

Room was ok. It did however have excess amounts of room freshener. Because you cannot open the windows i had to leave the door open for a bit. Under the bed looked like it hadnt been cleaned for months. The curtains seemed to be very dusty, if you move them you could see alot of dust being emitted. It was also a bit confusing to find the place. You see mostly Sun marketing everywhere. Theres one place where maslow is written, when i indicated that to the receptionist she responding in a rude tone indicating the sign is outside. I think you will easily find a better place for the amount you spend here. The bathroom sink does not drain water well. The toilet space is pretty small. The shower is good.

House keeping service was extremely frustrating. the calls for missing drinking water, lack of soap after cleaning etc...

Enjoyed the stay. Room was too hot. Breakfast was good but because of too many guests simultaneously there was a lack of good service

There was a problem with our booking. We did not get our 3 rooms next to each other as we have asked for and two of the rooms key cards did not work and one room's aircon did not work properly and we had a battle to get them to come and fix it. The one room's shower was leaking water from underneath the shower onto the toilet floor next to the shower.

The Maslow Time Square experience is a beautiful one. The grounds are lovely, and they include a spa, 2 pools, an arena, a casino, and SO much more. It must be experienced to be believed! Outside of the actual premises, there is a shopping mall and other great restaurants in the immediate area. The Maslow, however, is the 'belle of the ball'. We fully and thoroughly enjoyed our time there!

Comfortable and pleasant. No frills. Long wait for hot water in the shower.

I enjoyed the hotel. This was my second stay, and they never disappoint.

I enjoyed the stay at the Maslow, however the cleanliness of the carpets in the passage was not good. We booked in on Saturday and the same pieces of paper were still in the passage on Sunday at the time we booked out. My biggest disappointment was the shower and toilet area where there were pubic hairs in the shower and on the floor in the toilet. Further than this, the staff was friendly and the service was good. The room was great with a great view. The food was also good.

Good location. Everything in shopping distance. However rooms very small.

It took us 45 min to checking. I was not happy with the service at reception. It took us 45 minutes to check in. They said they did not receive payment from your side. We ordered room service it came after 40 minutes The food was cold and there was no cutlery and plate. The Toilet seat was loose. Very disappointing

Beautiful clean hotel in a great location. Lots of nice restaurants and there’s a casino.

There were no elegant restaurants Very clean but the toilet and shower were too cramped

The stay was wonderful only drawback was after the show at 10.30 nothing was open for food or drinks and your coffee shop was not geared for the rush, we placed an order at the counter, were told to take a seat and half an hour later our order was not till delivered and we had apparently been forgotten, we left disappointed. When there's a show at the Sun Arena one would think the hotel would make the most of the rush of people