Hotel Tamanoyu

Loved the atmosphere and the staff was very friendly and welcoming.

Would’ve loved a space like a bar to have a beer instead of the reception area or my room. Also I left a bottle of cider from Aomori in my fridge but I didn’t receive any response saying they had it or not despite me sending an email as soon as I realised. The 20 mins bus from central is too long for a just in case. Anyway I’m due to leave soon so I’ll have to leave it behind; unfortunately to a pleasant stay.

Proper, vriendelijk personeel

食事は美味しかった

お風呂

חדר גדול ומרווח צוות אדיב נקיון חנייה בחינם

מלון מעט מיושן, דורש רענון מקלחת קטנה

We stayed at hotel Tamanoyu as part of our honeymoon and loved the whole experience. We had a very good dinner, and we also booked the Japanese breakfast - fantastic food with very fresh products. The hotel also has a little music concert every night, it was a great way to connect with local culture. We warmly recommend this hotel.

מלון מקסים. המתקנים מעולים. חדר יפיפה. אוכל מצויין. לא הזמנו ארוחת ערב ונתנו אופציה טעימה מאוד ולא יקרה. היתה הופעה מוסיקלית בערב. זה מלון משפחתי, האבא מכין את הסובה והאם והבן מארחים. הצוות יודע אנגלית ברמה מאוד גבוהה.

צוות מקסים, אונסן על הגג מעולה, מדי יום מופע, ארוחת בוקר מושקעת לאוהבי ארוחות בוקר יפניות

מעט מיושן

Un hôtel magnifique avec un service impeccable. Les bains privés étaient juste un must.

Fue una estancia perfecta. Aunque solo estuvimos una noche (lo cual ahora lamentamos) todo fue perfecto. El personal que nos recibio y el Presidente y Representative nos atendieron mejor que bien, fueron amables y cálidos y nos pudimos relajar como no lo habíamos podido hacer durante todo nuestro viaje. Sin duda, una de las mejores experiencias de nuestro viaje a Japón, lo recomendamos 100000000/100.

Solo puedo decir, me pude quedar más días :(

Great lodging, excellent food, and onsen (including private ones on roof!). The highlight was the music after dinner, however, with guests and staff joining in the performance - one of the most fun and unique experiences of our month in Japan.

The staff were exceptionally welcoming and accommodating. They brought our bags up to our room and served us some treats in the lobby. Our room was beautiful and included a private spring water bath. The view was great as well!

The location was a bit far from downtown Matsumoto and there weren't a ton of close restaurants, but very close to a convenience store and a bus stop.

お部屋が清潔、食後のミニコンサートが楽しかったです。

ロビーでの待機中から部屋までの時間が、今ひとつ。

- the Front office staff were very polite and good - we got upgraded to a suite room on 6th floor with stunning views of the mountains - Private onsen was amazing and just what we needed after a hectic day sightseeing - restaurant food was also top quality- the beef and soba noodles deserve 10/10

- Nothing

Wonderful service, room is comfortable and beautiful, private onsen is fantastic. Food is great, staff are very attentive and helpful. They are also easy to coordinate with and accommodated our request for the kaiseki dinner. All in all we enjoyed our stay, definitely recommend

The staff was amazing and friendly, everything was very clean, we were treated very well.

A few of the food options were unique to westerners, but we wanted to try a Japanese experience.

今回、半屋外露天付きの部屋に泊まりましたが、部屋からも浴室からも北アルプスが見通せて、大変良かったです。 夕飯を外から帰って部屋に氷水があったり、サービスも大変良く、朝の朝食も玄米があったり名前のごとく、元気になれる朝食でした！ また松本に来るときは泊まりたいと思います。

特になし

Our room had a private onsen with a great view of the Japan Alps. Room was spacious, comfortable with a great view. There were multiple onsens available for private bookings for the whole family, as well as a public bath. Checking in was a breeze. Dinner and breakfast was amazing! The kaiseki dinner was great. The kids had their own kids version of it and everything was delicious. Samue and yukatas are provided as well.

The heater was only in the sleeping area, so the onsen and toilet area was quite cold in the morning.

The hotel is perfect for people on the wheelchair. There’s a private bath’s lift for the disability.

None

Onsen with some private onsen for booking. Staff is very friendly and treated my family very well. There is free music every night.

No laundry services.

The stuffs are very friendly and professional. The onsen is spectacular. Highly recommend this hotel!

Clean and stylish

Price on the higher side

Onsen was fantastic! very nice and clean. They took care of the luggage and the car. A free soft drinks was available. The room was nice and spacious. Everything was just perfect.

The staff were very professional and accommodating. They arranged for the bus to take us to the train station out of the regular schedule. They were also accommodating with making a western style breakfast for those that didn't want a traditional Japanese meal.

The location was a bit far from the train station, but the facility was lovely.

Lovely stay. Rooms a little older but super comfy. Bed was massive!

Limited English speaking

Everything! The hotel is just outstanding. It is a Japanese style hotel with traditional rooms. We were a family with 2 kids staying for one night. The staff did their best to make us feel like almost kings. Dinner was Japanese and also the breakfast. Amazing experience.

Nothing

The breakfast was a wonderful culinary experience. We also enjoyed the private onsen very much. Staff was extremely helpful and considerate. They were very accommodating for English speaking guests.

Wished the dinner meal set was larger but it was probably because we had ordered late when we had arrived.

Services

The service was excellent the room was clean and the facilities especially the onsens were amazing

Nil

lovely staff; exceptional meals; very nice private onsen

would like to have opportunity to request a vegetarian option at meals

Almost everything! The room is spacious and comfy, the meal (breakfast & dinner) were delicious, and i love the location as it situated not in a crowded area. Their onsens were also pretty good. And this need for be emphasized tremendously, the staff were so helpful, warm and accommodating. In an essence, Tamanoyu is a great place for a relaxing gateway.

The room that i booked was not a tatami flooring, felt a bit cold at the first place, but after that i get used to it. Still loving it.

Food is amazing and seasonal Inferior design is top notch Indoor onsen is amazing Staffs are very friendly and helpful

The in-room onsen was amazing and such a wonderful experience for our family. The views from the windows and the rooftop onsen was so relaxing and private. The food was delicious, the rooms were clean and spacious, and all the amenities provided made us feel extremely comfortable. I highly recommend!!

Food n service was good

Location is far out

Breakfast and dinner were both excellent.

There was a smoking room on each floor so of course the smell would get embedded in the carpets . Best to re-carpet and get rid of the smoking rooms.

Japanese style room with private onsen - lovely, clean space. Really helpful staff, very friendly greeting at door as well as seeing you out after checkout. Everything I needed was there, and the food was lovely.

Half board dinner and breakfast was excellent quality and also varied by day. Live music after dinner was a real highlight. We booked early morning private outside onsen which was nice. Room was spacious and well equipped. Staff were friendly and very helpful.

The electric chair was a bit odd. The location is on edge of town so not really walkable to main attractions. There is a bus that goes into town about 5mins walk away.

Friendly staff.

No outdoor sitting area.

Beautiful traditional experience with tatami mat flooring, futon beds and hot baths. The service was excellent and 8 course dinner wonderful. An authentic Japanese experience.

A traditional ryokan where the owners still hand make the soba noodles for dinner. Great private onsen, included in your stay and amazing food. A bus from Matsumoto station runs frequently and stops outside the property. The staff were so considerate and helpful. A great stay overall!

Nothing!

We had a large comfortable barrier free room with two smart tvs.

amazing hosts and staff. Loved the private roof top onsen that my wife and I could share. Nice kaiseki dinner of local ingredients including some excellent wagyu and hand made soba noodles made by the owner. Our room was beautiful, with lots of attention to detail. We had to leave early in the morning and they were so kind in providing us with a packed lunch each since we missed breakfast

Nothing at all

Large, spacious room, bathroom, clean/feels new Great ryokan experience with the modern conveniences

excellent service, great food and lovely activities for guests to join

nothing

Absolutely loved this hotel. Modern Ryokan style with amazing customer service from the moment you arrive to the moment you leave. We were greeted at our taxi and our luggage was taken to our rooms. We were offered a hot towel, tea and a sweet on arrival while we completed the checkin process seated on lounges. We were provided traditional hotel pyjamas (Jinbei) with socks and slippers throughout our stay. Our son left his wallet in the taxi but the hotel arranged its immediate return (they brought it to our room) and we received a small local gift on departure. Room was comfortable, clean and well serviced. The hotel called a taxi for our return to the station.

It was about 5km from the train station so we used a taxi, which was very reasonable. There was a bus available but we opted for the taxi instead. Couldn't fault anything else!

We have traveled to Japan many times, but this was our first time staying at a ryokan and it was so much more than we anticipated. Every staff member was so friendly, kind, and spoke English. We booked a corner suite with a private onsen. As others have mentioned, the check-in process is very individualized and leisurely. We were asked to sit down, they brought manju and tea, and a staff member (Reimi) explained everything to us. Reimi also escorted us to the suite and provided more information about it and the onsen. Dinner and breakfast were outstanding with multiple courses at each meal. Even though food is served in their dining hall, each party has it's own partitioned eating area (with shoji doors). Our son didn't feel well toward the end of dinner and missed dessert. We were surprised that our server saved his dessert and presented it to him at breakfast. As we checked out, the manager gifted us with temari ball trinkets. If you are visiting Matsumoto, Nagano I would highly recommend staying over night at Hotel Tamanoyu.

The only drawback was the shower water wasn't hot, but we didn't complain. We were just so happy to be there.

朝夕の食事が最高だった！スタッフのみなさん親切でとても良い旅になりました。ありがとうございました。

全てのサービスが親切丁寧。 無料の里山探索ツアー6:30～1時間半とても良かった

部屋の冷蔵庫が冷えない。大浴場の露天風呂の入り口が開かなかった。

他県に移動が解禁になって初日だったので、まだまだ人は少なかったですが、お風呂はとても気持ちが良かったです！ 朝の朝食も美味しくいただきました！

家族旅行(5人)で利用しました。 到着が夕食の提供時間を過ぎていたにも関わらず、気持ち良くご対応頂きました。 お料理もとっても美味しく、細やかな心づかいを感じました。 お部屋は二間続きの和室でした。 洗面がダブルボールで、おトイレも2つあり、非常に助かりました。 松本に行くことがあれば、また是非、玉之湯さんにお世話になりたいと思います。

食事が美味しかったです。

静かで快適でした。 貸切の屋上露天風呂は季節が良ければ最高かも。 たまたま暖かい日でしたが、それでも寒かったです。 雪が降っていても、良かったかもしれません。

The best Ryokan experience. The room is spacious, staffs are very friendly and try their best to make the guest feel like back home. The onsen is good, only tried the public one, but is good enough. The dinner is the highlight, the best we ever had. Beef, handmade soba etc... and the after dinner concert is a surprise. Really enjoy the stay , wish can stay longer

the private bath on the roof with view of the city.

Traditional luxury service in unique rooms. You do pay for it: very expensive!

They had 4 outdoor, rooftop private Onsens and 2 indoor public Onsens. We spent two nights and used the private Onsens four times. Absolutely fabulous. The rooms were traditional Japanese style Ryokens and it was something I would recommend for everyone visiting to give a try. The hotel was exceptionally clean.

Excellent small Ryokan with choice of Onsen facilities. Great service and very good food. Only drawback is that location is a long way from Matsumato Castle, the station and other tourist spots. No problem if you have a car but taxis are few and far between.

Beautiful traditional Japanese hotel with some western touches to make visitors feel welcome. Service was outstanding by very friendly staff

เป็นเรียวกังที่น่ารักมาก บริการ-ให้คำแนะนำดีมาก

Love the private onsen, the design of the room, the staff’s service. But the location of the place is real bad because it does not have shuttle service and the public bus’s timing is also bad because of its Low frequency.

This was an amazing experience at a beautiful hotel. My husband and I remember our trip here often and would love to go back

This was our "ryokan experience" on our recent trip around Japan, and what an experience! Kota and his staff were incredibly gracious and accommodating. The rooms are understandably spartan, but that's the point. The washoku meals were fabulous. We are not breakfast eaters, but we couldn't help but make an exception here. The same goes for the President's soba. Both the public and private onsens are well maintained and a welcome respite after days of travel or walking the streets of Matsumoto. Of the four hotels we stayed in around Japan, this is the one we will definitely be returning to!

Good onsen hotel in Matsumoto. But will likely need to access by car or taxi from Matsumoto.

Very good hotel with hot spring with Japanese style breakfast and dinner, especially soba noodles of this area.

We had a large Japanese style corner room with open-air bath. The bath had windows that opened, so you could soak whilst looking out over the city to the mountains. I just wish we'd had more time to enjoy it, (we were only there overnight). The staff were expecting us and we were given a wheatgrass drink and cake whilst checking in. The room was large and the futons comfy. Giving us washbags with complementary towels was a nice touch, as was providing hot water in a thermos for us to make tea. The hotel provided a vegetarian meal for me and my younger son, (and gave us a cash refund as what we ate was less than the 'half board' kaiseki). They were able to cater for my older son's peanut/nut allergies. Breakfast was spectacular, (a vegetarian Japanese breakfast was provided for me and my younger son. We booked an eve session in one of the rooftop onsens at no extra cost. There is a lovely gift shop in the lobby. The hotel is easy to find by using the no.32 bus at stop no.1 outside Matsumoto station. Get a map from the hekpful staff in tourist information, (in the station) and ask them to mark the hotel on the map. Don't expect to do anything outside the hotel in the evening. It's in a residential area - the hotel IS the destination. I would go back to Matsumoto just to stay in this hotel - it was that good. I have stayed in some pretty nice hotels, at various places around the world, and this was up there with the bes for me. It is just a really lovely place.