KANAYA RESORT HAKONE

Luxurious but friendly, a place with unexpected history. The room was spacious, the view from our onsen very calming and beautiful. The staff is trying very hard to provide the best service possible. The food is exquisite. We enjoyed ourselves very much!

Loved everything, but of course it is pretty expensive (for us)

Very quiet, well decorated and well appointed. Staff was incredibly nice and professional.

Lack of on site laundry options (none at all), lack of shuttle from main train station. Shuttle only to closest train station 10m away, but not to/from bullet train station.

Tomamos la opción del desayuno japones y nos gustó, aunque no son sabores a los que estemos acostumbrados para desayunar.

El personal no habla muy buen ingles. No hay mucho que hacer en el hotel. La cena fabulosa.

Breakfast was good overall. I once asked for to fried eggs in my room because I had to leave early for a day trip, but they only offered a lunch sandwich which was not very good but eating downstairs. Breakfast was good.

The dining was nice, but overall the hotel was not worth it.

The staff, facilities and rooms were amazing. The staff went above and beyond to make our stay amazing.

There is limited options of transport from the station to the hotel but the drivers were lovely.

The location, being so remote and quiet, the excellent and attentive service, and the food which had a great blend between French and local Japanese cuisine.

There wasn’t anything we disliked. It would be great if there were more on-premise facilities, like maybe a spa or a swimming pool, particularly as it’s more remote, but the space may be a constraint.

We had a wonderful time the rooms were amazing and the food was the highlight. All the staff were very professional and helpful.

プライベート感があり ゆったりとした時間を過ごせます。 スタッフの皆さんも丁寧で心地よく 癒されました。 お食事も満足です またお伺いします。

Beautiful environment. Quiet as can be.

Did realize that there are no walking or biking trails to anywhere else. You need a cab to visit other local sites.

Friendly and helpful staff. quality of the food and service during dinner and breakfast, really excellent. The room and the exterior bath. The room service. The excellent coffee machine in the room. Staff helped as much as they could for our transportation, recommendation of routes, visits for the days. Much appreciated.

Everything is good or excellent. the comments here are really minor and aimed to help: - it would be good to have a map of the area with suggestions of walks or run courses. the resort is lacking of sport oriented suggestions. No gym. - a small bluetooth speaker would be wonderful in the room

We had a fantastic stay! The hotel provided a shuttle from the station and to Gora, even dropping us off on departure day. A warm welcome awaited us, and the room was excellent — with free minibar drinks, a coffee machine with biscuits, and a brilliant hairdryer. The private onsen on the balcony was amazing and so relaxing, especially after busy days in Tokyo and surfing around Gora and Hakone. The food in the restaurant was exceptional, and breakfast offered both Japanese and English options — some of the best meals we’ve had in Japan. Staff were friendly, helpful, and went out of their way to make our stay perfect. Highly recommend!

Can be a little inflexible on timings breakfast etc Fot some strange reason room service didn’t make our bed although this could have been due to a misunderstanding on booking in .

Everything. The room, the staff and delicious food!

Amazing place. The staff were incredible, the food was amazing and the private onsen was so relaxing. We got two rooms: a regular and a suite. Both had private onsens and both were very nice. The smaller room had a beautiful view out to nature. The suite had a roll set up behind the onsen so did not have much of a view. Can’t say enough great things about the staff. They would bend over backwards for you. Welcome to you with delicious tea and cookies, explained every dish they brought out at meals, arranged, transportation, etc.

Not sure the suite was worth the extra money. We probably just get the regular rooms next time.

Staff was incredible, accommodating to multiple requests on transfer from train station which was critical considering the location of this hotel is not easily reachable Room and hot springs was super clean, well maintained and comfortable. Amazing dinner service.

The was a bit limited in beer and wine options, could be helpful to see menu online and plan accordingly.

Very beautiful and quiet place.

Nothing

Kanaya is a westernised ryokan with private onsen facilities for each room. The room was luxurious and spacious and the hot springs spa was located on the balcony overlooking the garden and woodlands. The staff were very attentive and everything ran smoothly. The restaurant has a set menu of "fine dining" quality Japanese dishes, which are delicious; and is quite different from the typical type of Japanese restaurant food which we were used to.

The spa is gloriously hot in the afternoon and evening; but not hot enough in the early morning. There are no other "wellness" activities, such as massage, yoga etc, available at the hotel. Apart from inside the room, there is no guest space to just sit and enjoy the surroundings and gardens while having a cup of tea or a glass of wine. The hotel's expectation appears to be that guests will spend their time relaxing in the private spa or in their rooms. The hotel does not provide information on local transport such as buses and trains, which are essential for getting around. Even the 3-times daily free hotel shuttle from Gora Station appears to be a closely guarded secret, which is not relayed to guests even after check-in. The hotel does not provide information on local activities or things to do and see in the area, apart from the art museum which is down the road. The restaurant is oppressively quiet with no ambience. Everyone needs to whisper to avoid being overheard by the other guests in the restaurant. It is not a place to enjoy being in. The wine and beer list is limited and expensive.

The hotel was beautiful in the mountains- magical It was quiet and serene

Nothing

The hotel is very luxurious and beautiful hot spring resort. It provides a gourmet Japanese and French fusion dinner, and a traditional Japanese breakfast. We had a wonderful experience with its nice service.

Location is not very convenient but they have private car pick up and drop off service.

Everything was absolutely perfect!!!

N/A

Amazing experience staying at Kanaya. Rooms, service, the hot springs and the food - everything was wonderful. They took care to create menus for our specific dietary requirements and everything was super satisfying. Thank you

Nothing at all

The private Onsen in every room, breakfast and dinner. All was fantastic with perfect service and so kind and helpful employees!

There isn’t something negative.

This was the most incredible hotel experience I have ever had. The location is absolutely stunning and surrounded by nature. The staff and service are beyond exceptional- we were treated like royalty! The rooms are just beautiful, relaxing, and the beds were super comfortable. Of course we enjoyed the private onsen and did not want to leave. The food was such a treat- truly a culinary masterpiece for both breakfast and dinner (both included in our stay). They provide you with everything you need- all standard amenities, pajamas, bath robes, water, free drinks, even a free midnight snack! How could anyone not love this place and the people. I will be dreaming of my stay for a very long time.

Absolutely nothing to dislike.

onsen in room

Would be nice to have English Breakfast teabags in the room.

The staff are amazing. They are kind and thoughtful. We speak little Japanese and the staff made sure we were taken care of. The room and facilities were beautiful. The design choices were excellent

Not a thing.

meals, both breakfast and dinner were excellent.

room would need the better air conditioning.

I always have a wonderful time staying at Kanaya Resort. Great hospitality, excellent food and onsen! I really love this place!

Nothing!

全てが素晴らしい.チェックインのお迎えから.夕食.お風呂.朝食．お見送り迄兎に角素晴らしい。客質も最高でした。

very comfortable, food is in very good quality, onsen is great, mainly local travellers

lift maybe a bonus for disabled people/elderly

夕食に出されたバケットとワインは美味しかった。朝食のデザートは、ヨーグルトを器に入れただけでした。預けていた車は、樹木の脂のようなものが結構付いていた。どこに置かれていたのやら。

掛け流しのお風呂が素晴らしいです。 冷蔵庫のフリーも嬉しいサービスでした。 お食事は本当に美味しく星付きのレストランでいただくようでした

温泉がとても良く、お肌がツルツルになりました。お食事もとても手の込んだお料理で、ゆっくり過ごすことができました。

Best service ever, excellent service, and the food espectacular.

The property is super clean and well keeped. Everyone is extremely friendly and the food is really good. I was surprised with all the staff attitude from beginning when I arrived (from the driver to the house staffs) I would love to see a varity of dinning menu in the future. There indooor private onsen is really nice and clean, however, there is no public onsen that people can experience like tradition bath house but its understandable and not a big deal. Overall, this was pleasent experienment and I would recommend everyone give it a try. The price is reseanable included breakfast, dinner, mini bars and cars to drop you off around gora station area. I gave it 8.5 +

従業員の方々はとても細かい気配りをしていただいて、気持ち良く過ごすことが出来ました。 フルコースのフランス料理なので2泊はちょっと胃にきつかったです。

Looking at their official website before we booked our stay, we thought this hotel is a place where you can enjoy the highest quality of French cuisine combined with nice onsen experience. The latter part was true - beds are clean and very comfortable, room is very clean and tide, the bath within the room is simply awesome. But the remained half of our expectation turned out false after we had the French dinner. Apparently all the dishes looked great, but everything was simply too salty, thick-tasted, and sometimes too fatty. We, two adults, paid USD900 ish in total for everything including the dinner, and we would give USD400 more or less for other stuffs apart from the dinner, then we couldn't justify the remainder of USD500 for the dinner for two adults... You can have way better dinner experience for two adults at many restaurants in Tokyo only with USD150. Even in this Hakone area, USD300 would afford you way better French dinner courses for two. We liked the hotel staff and their services but this place is simply overpriced given the disappointing food quality.

山の中の落ち着いた素敵なホテルです。 部屋に露天風呂が付いておりゆったりくつろげました。アメニティも揃っていますが、女性用の化粧水一式は部屋には無くロビーにお願いすると届けて下さいます。私は自宅から持参しましたので貰いませんでした。お茶やコーヒーも種類豊富。特にお茶は時間毎に違うフレーバーの物を用意して下さっている拘りが。 ディナーはお箸で食べられるフレンチ。一品一品工夫が凝らしてあり目でも楽しめ、量もちょうど良かったです。 夜鳴きそばやミネストローネが食後お部屋で食べられるサービスも有りました。お願いした主人が、急須に入った蕎麦つゆをお茶だと勘違いしたのはご愛嬌。 ホテルの方々は皆さんにこやかでとても親切で、気持ちよく過ごす事ができ良かったです。 又伺う事が出来たらいいな、と思います。

食事、インテリア、ベッド、すべてにおいて最高でした！！スタッフの距離感も、程よく。でも、プロでした！

スタンダードのお部屋だったのですが、行き届いており、とてもゆっくりのんびりできました。大浴場は無いのですが、個室のお風呂がサイコーで４度も入ってしまいました。食事は和食の味を加えたフレンチです。海外出張から帰国した直後で和食を求めてそうと知らず予約したのですが、軽く、量も丁度良く、素晴らしい晩餐でした。また朝食は和食もありましたので、和食をと思っていた私にとってとても嬉しい朝食となりました。私たちの再訪したい宿の一つです。