Paradisus Grand Cana - All Suites - All Inclusive

Yan-Carlos was nothing short of amazing. And Maribel from the dining area. Love there att.

The reservation for dinner was horrible. We had a big group and they couldn’t accommodate to us. The food in the buffet was limited and cold most of the time. The hotel was empty and there were no activities for us to do.

This was an excellent trip! The staff were ver professional and hospitable. I could not have asked to stay at a better hotel for my first time in the Dominican Republic. Im definitely looking forward to coming back next year for our anniversary!

All was fantastic!!! Except the air conditioning that they control and at night get warmer. That for me is terrible

We loved staying at this property. Will definitely go back in the near future.

Onil was very helpful

Beautiful property and room. We had great service and an amazing time.

A great resort with wonderful staffs

Everything was wonderful. We had Leonardo and johnathan as our concierge and he made sure we had the best experience with our stay. The only issue is the food is the same everyday nothing special about that

Over all amazing stay, food was amazing but breakfast can be better. Over all service was great but staff sometimes lack urgency or would just forget about us but would later apologize

We had booked a special birthday trip with the grandparents in May 2025. The resort is special and has a great pool and water park that we felt were not as well advertised as they were standout features of the resort. They had dance shows yes, magic shows and other activities poolside every single night we were there, which everyone really enjoyed. We traveled in a large group ranging from 4 to 74 years old, and everyone had something to do at this place which we liked. The restaurants were varied and all generally very nice, although the concierge level service helped getting reservations as this was a busy time at the property. Our little girl turned 4 and the concierge planned a nice celebration and decorations to make it extra special for her. The only negative I had was the private tour operator they had in the resort Who frankly should be banned as they do not run a professional operation. We were promised something end got something quite different when we booked a boat trip with them, which left a bad taste in the mouth at the end of what would otherwise have been a magical memorable trip for our daughter with her grandparents.

Me and my family also.nephew and his family from new york just spent five days at this resort we totally enjoyed the resort our concierge Andy was 10 out 10 customer service was excellent totally enjoyed our stay except for the food I personally didn't enjoy wide variety but without flavor will probably visit again .

The resort should arrange pickups from the airport so vistors can avoid harassment by vacation club associates with deals that will cause us not to come back to there resort we booked

Everything was great.

Resort was beautiful and the most staff were friendly

Beautiful juse beach was full of sea weed

The facilities were beautiful and the staff was friendly and attentive. Their family concierge service was of no benefit and the process for making reservations at the various specialty restaurants within the facility was almost entirely ineffectual. We tried to get reservations and the specialty restaurants for each night we were there, but were told they could only accommodate half of our group but then the restaurants were half empty. Frustrating.

Where can i start? This place is awsome i was there for 2 weeks and had an amazing time... the staff are friendly EVERYONE IN THIS HOTEL MAKE YOU FEEL AT HOME definitely coming back next year

We had a really good time, the place, the food were great and the people are very kind and helpful, they had many activities everyday that make the stay more joyful. It is very good to go with family. We all enjoy the stay.

We had a great stay, room was great and clean. Staff were friendly and helpful. Dining options were good, including the buffet. We had family concierge which we were really happy with. Fransua was extremely helpful and went out of his way. If you’re thinking of family concierge, we definitely recommend you ask for him. We recommend Paradisus and we will likely go back one day ourselves.

The hotel exceeded expectations, particularly when it came to the accommodations. We stayed in a Master suite with an adjacent connected Junior suite, which was perfect for our family of five and provided convenient space for everyone. **Check-in Experience** The check-in process had some complications. Although we were charged for our stay several days before arrival, the front desk claimed they couldn’t locate the payment when we arrived. Despite showing them the charge on my card app, we had to pay again with a different physical card. Due to conflicting information from management about refund timelines, I ultimately had to file a dispute with my credit card company. **Dining** The food quality was excellent overall, though the dining experience had mixed results. The main buffet was outstanding and consistently satisfying. However, the specialty restaurants were disappointing for several reasons: - Reservations were difficult to secure upon arrival - The daily booking requirement was inconvenient - Portion sizes were extremely small - more like appetizers than full meals - After trying two restaurants, we found ourselves returning to the buffet like many other guests **Entertainment** The entertainment program needs significant improvement. **Recommendation** Despite the payment issues and restaurant limitations, the quality of the rooms stay was pleasant.

We went in May and my toddler is still talking about her amazing experience.. Also that she misses her teachers from the kids club... I will be returning

Had an amazing vacation!

Every thing was gooooood Only one little thing slippery.

I had an amazing experience at this hotel. This is my fourth time there and they do not disappoint. We went to celebrate my mother‘s birthday. I contacted the hotel before we got there and they had champagne and cake for my mother when we got to the room we had two swim Suites, Susana was our concierge she was amazing! Luisa checked us in and all my family members she was awesome! Room service takes about one hour or so , so you have to order ahead of time but the choices are delicious. Tori staff and Peruvian restaurant as well as the steak were very attentive and on top of their game, Daniel the bartender was the best!! he even made cocktails for my six-year-old kids, and carlos was assigned to to bring us drinks to the swim area where we had our rooms, I can’t even begin to describe this man, so Friendly professional always happy and never ever got our drinks wrong ! Wishing all the staff the best! We will be coming back soon

Beautiful place!

This is our second time staying in Paradisus Gran Cana and it was great. We love the staff, especially Stephanie and Carolina who made sure our experience was unforgettable. Great stay, food and amenities. 100% recommended!!!

Honestly i have so much to say about this property in a negative side but i am not going to !! All i have to say is that families with kids be careful if you go to this property !

Love it differently coming back soon

Nice resort. Food was OK. Loved the rooms.

The property itself is beautiful. The grounds were kept clean and the facilities. The rooms were spacious. However, the swim up pools were dirty. Staff were inconsistent about what services could be provided. The food was the worst I have eaten at the specialty restaurants except for maybe the Tori (the Asian restaurant). The food was cold, didn’t have any taste. I spent almost $150 in tips and had to get connected and encouraged to get a Conceirge. This was the only way to get reservations in the restaurants and get good service at the bars.

Horrible,no beach access,rude staff

Facilities were clean the staff very much acccomdating always polite! Couldnt get a reservation at any of their specialty restaurants for 5 people on any of the days that was strange and disappointing.

We really liked the layout and affordability of the family suites. The waterpark was nice for little kids (mine are 6 and 9). Unfortunately, while we were there we couldn't really enjoy the beach due to seaweed. At night the water acrobatic show was nice and enjoyable to watch while in the main pool. Speaking of the pools, it was nice that the pools were open until 11 pm. This is a bit unusual compared to other resorts we've stayed at in Punta Cana (ex. Hard Rock) where the pools close at around 6 to 7 pm.

There are no words to describe how pleasant our experience was. My family enjoyed our stay very much and we will return. Special thanks to our butler Francua who did an exceptional job in making our stay remarkable. 5 Stars all the way.

The customer service from everyone is the best ive experience!

The sheets of the bed were stained, there was hair in the sink area, the room was dirty. The staff were TOO friendly, friendliness that makes you uncomfortable. The first day we were at the room sleeping and the concierge called 3 times every 5 minutes! if we do not answer you do not need to keep calling! The hotel was peaceful and the pool was nice.

What a terrible experience we had at this all inclusive resort. We were a big group and all are vegetarians and the food options at the restaurants are so limited that we had to eat the same thing almost everyday. The restaurants were hard to book because they couldn’t accommodate a big group like ours. We were lucky to even get a reservation to the restaurants. You have to book way ahead in advance or end up eating at the buffet hall which had very limited options. Avoid this resort at all costs.

Si bien en general el hotel es moderno, falta verde y vegetación en la piscina y edificios, la calidad y variedad de los buffet ha bajado mucho y la atención en sillas de playa y piscina casi inexistentes. Cada año vemos en Melia que va desmejorando variedad. Los departamentos muy ruidosis, se siente todo de pisos superiores y vecinos. Sigue siendo buen hotel pero esos detalles le quitan la excelencia que los caracterizaba, sin mencionar que las playas llenas de sargazo y mal olientes.( para todos los hoteles Punta Cana)

This was one of the most beautiful, clean and friendly resort I’ve been to in Punta Cana. Some restaurants had good food such as the breakfast buffet and the hibachi. Other restaurants were ok. Overall 7/10 for food. Drinks 9/10. Pool 8/10. Water park was amazing 10/10. Beach was ok. I wish they had more activities and events because we felt like other resorts in Punta Cana offered more.

Paradise Found – Luxury, Fun, and Family Memories for a Lifetime! OMG—walking onto this property felt like stepping into paradise! Pure luxury and upscale vibes from the moment we arrived. Staff was warm, friendly, and delivered high-end service every single day of our 7-day stay. Rooms were a perfect 10—upscale, spotless, and spacious. Amenities were incredible: private pools, a spectacular Aqua Zone kids’ water park, daily activities for all ages, and a safe, vibrant atmosphere with plenty of space so it never felt crowded. The private beach was stunning, with shaded chairs, food/drink service, and a gorgeous shoreline for long walks. Most days we went from the Aqua Zone kids’ water park to the private beach, then the private pool, and finished in the hot tub at night. Dining service was top-notch and restaurant décor beautiful—food could be better, but the buffet was pretty good. Once on property, you spend nothing except tips. I spent about $300–$400, so bring singles (I only had $10s and $20s). The hotel or staff never pressures you to tip, but the staff works so hard but its your choice. We’re already planning to return in December with the whole family—truly a lifetime memory!

Bed was incredibly comfortable qnd food was great

In the buffet, Vegetarian items should be kept on the back side of counter. If non-veg items are kept on back side then the spill from the serving spoon contaminates the veg items in front. Keep a check on flies in the buffet area. Dishes placement at times were not matching with the name displayed. Need to have more entertainment options in the evening.

I had to called customer service more than 5 times because there was a lot of things of the room that doesn’t work ,the employees are very friendly generally,but this doesn’t take away from the fact that the pool was dirty with mold,We’ll never come back again to this hotel

Let’s start off by saying this was my second time staying at this hotel. I returned because my first experience was lovely. This time around was not, to start when checking in i was charged for my daughter even though i had already paid. I was not allowed to check in and was told i had to take it up with Expedia. Still waiting on the refund btw. The package i got included a concerige service, the guy was an absolute mess and unorganized. Never had our dinner reservations done. On a positive note the food is excellent at this resort and that stayed pretty consistent. I noticed it wasn’t as high end as it was the year prior. I was told it was under new ownership and they were cutting cost. You could tell. Overall i will not be returning to this hotel.

The hotel facilities were very nice and they have many options for food. The water splash park for the little kids was nice too. I also appreciated that not only their restaurants menu would display allergy disclaimers but the staff would ask before they seat you if there are any allergy they should be aware off since I have a gluten allergy. They also have different activities to do at night and that was a plus. The drawbacks I would say was the drinks and the service around the pool area and inside the buffet. But if you sat on the outside area of the buffet the service there was fantastic.

Muy buena la estancia. 100% recomendable

Zero customer service Family concierge never aided nor showed up for anything

I was given a room upgrade, but basically I had to request my rights as a VIP member of the reservation. I got the upgrade, but it was a bit stressful. I received all the amenities at the end, but, for example, I needed to request a bottle of sparkling wine and that was it. Last time, I was greeted with a bottle of sparkling wine, fruit, nuts, etc. The VIP reception was at the regular reception, and the time before that, it was at the private reception. So, I felt like booking VIPs on Expedia were losing interest or exclusivity. This trip, I was able to enjoy three nights at specialty restaurants, which I barely managed to enjoy the last time, just one. I want to thank concierge George for helping me with that reservation, and the young woman who works at the front desk, who understood my situation from the previous trip and was able to find me two more reservations. The hotel is still in magnificent condition, but I think if they stop paying attention to the small details, it won't be the same over time.

Staff wss great , foods ok , very nice resorts

Overall a great experience. Food was great. The kids loved the Waterpark. Different activities every night. Really clean rooms. House keeping in the morning around 11 and at night around 6pm. Friendly people. Would definitely go back there.

Excellent staffing

Very pretty and aesthetically pleasing. Decent food and drinks. However, male staff made weird remarks all the time. Felt uncomfortable by those comments. New hires were not properly trained.

We really enjoyed our stay at Paradisus Punta Cana. The food was great and staff was very friendly. Francis from Machu was very friendly and attentive!

Great for kids

This is a 3 star hotel at best

Es un hotel muy bonito, tranquilo, con la playa a 5 minutos por el transporte del hotel y 15 minutos caminando. Reservamos en esta ocasión por 2 noches, lo malo que al llegar ya no puedes reservar en algún restaurante a la carta porque te dicen que el check in es a las 3 y según la chica que hace la reserva para estos la cual trabaja hasta las 4 de la tarde, dice que la reserva no cae para registrarse en uno de estos restaurantes para cenar en la primera noche. Para la segunda noche nunca hay disponibilidad para cenar a la carta, el que va por dos noches siempre tiene que adaptarse a lo que tenga el buffet aunque generalmente cada día tiene una temática diferente. En nuestro caso fuimos a quejarnos al servicio al cliente y nos atendió una supervisora que nos ayudó con las reservas, la primera noche en el restaurant tori donde nos sirvieron un asado súper delicioso y la segunda noche en karnica, muy bueno también. Las bebidas del hotel son de buena calidad. Algo un poco incómodo es que ya como a las 12 o 1 del día no encuentras toallas para playa. Pero en general fue una estadía agradable.

The resort is really pretty, plenty of space around the main pool. We had the swim-up room and I would recommend it to everyone! The food options were the only thing we didn’t like as much, however we might just be picky eaters ☺️

We recently stayed at Paradisus Grand Cana for 5 days with our family and were very disappointed with the overall experience. While the property looks nice in photos, it fell far short of expectations in many key areas. The buffet was particularly awful. The area where the cheese, ham, and bread were displayed was constantly swarming with flies, very unhygienic and unappetizing. The food overall lacked flavor and variety. When we first arrived, the bed in our room had hair all over it, and the bathroom smelled like feet. We immediately reported this to the front desk and were moved to a different room, which we appreciated. However, we had booked two rooms and were placed in different buildings; one in Building 3 and the other in Building 5. To be in the same building, we were forced to pay an additional $475 for an upgrade, which felt unreasonable given our original booking. One highlight was the concierge assigned to us (We had the Concierge package (gold band)), he was very attentive and helped set up our room with special decorations and a cake for our son’s celebration, as requested. This thoughtful gesture was much appreciated and made a positive impact during our stay. Additionally, the water park was a hit with our kids, clean, well-maintained, and fun. This was our fourth time visiting Punta Cana, and sadly, this was by far the worst hotel we’ve stayed at. The experience wasn’t completely terrible, but it certainly wasn't what we expected. We won’t be returning.

Not as expected stay. As VIP guest i didn’t receive any VIP amenities and room service was terrible

Food ok..nothing extraodinary...bed no so good..service in some places good other only ok...staff no so friendly like in other hotel that i have been before...

All the staff were friendly and especially the entertainer were great. Our personal VIP concierge was very helpful with our needs on the resort.

All was perfect This hotel 5 stars and you feel it

great hotel

Food is good , the bed size it’s small for couples it was a full size not queen size , the stuff so friendly and kinds always smiles and play with the kids specially there’s a warmer there her name is julliana she helped us a lot with everything preparing a birthday dinner also decorated the room she’s amazing they are lucky to have her we will planning to come back in winter

Excellent staff and beautiful place Host Franklyn and George was there to assist with everything every time this place is 10 out of 10 and i will be back in a few months.

variety of restaurants for dinning and great hotel for staying with family or couple. Great rooms and very comfy beds!

Staff was very polite, especially our concierge, Ernesto. The hotel and pool facilities were excellent. It is the food that could have been improved. Check-in was a bit slow, but it is high season. The room was very nice but not exactly what we had reserved, two double beds adjacent to each other. Instead, we were given a King with a sofa bed for the third person. It worked out but not as comfortably for our granddaughter. The beach does not live up to the reputation of Bavaro Beach.

Did not like staff service no dinning options . Food was not good

The customer service was very helpful

I believe my experience was not the best. When we arrived we went into the family concierge lobby to be checked in. The staff seemed to be annoyed by the presence of children. As we were checking in, we were not noticed of any of our “vip bonus” like the spa credit for the $200 resort credit for booking the rooms. They rushed us in and out of the check in with absolutely no information about how to book the restaurants or when we were able to reserve. The gentleman at the check in said “your butter will contact you to book the restaurants. Today you can’t reserve at any of the a la carte dining but tomorrow you will be able to with the help of your butler”. Well… needless to say I was never contacted by our “butler”. Thankfully we had two rooms and my friend did get in contact with him. Although, for no reason. Not once was he able to get us in a restaurant to eat when we asked. The only dining experience we had was at Tori, which was great. After that we were stuck at the buffet for 6 days because he could not accommodate us anywhere. We were 8. 4 people per room. To top it off, after speaking with staff we were so upset and could not even take the smell of the buffet anymore … the butler messaged us at 5:42pm that we have a reservation at 6:00pm. Make it make sense …. How are we supposed to get ready in 20 mins. Punta Cana is usually a place of excellent service. But we was not happy at all. No sort of accommodation was done for us.

Good: buffet has the best taste and selection. Newly renovated, suite super nice. Not many people hard selling you stuff, we can do our own thing quietly Bad: restaurant booking sucks, nothing good available, have to go thru your guide, which they lure you to listen to a 45min sales presentation. Expedia $200 coupon useless, $50 for room upgrade which costs you >$500, $30 for spa which costs >$180, and $15 for premium drinks which costs you more than buying one yourself elsewhere

The food is horrible

I thoroughly enjoyed this resort, having visited several others. However, I was disappointed because my concierge never reached out to me, leaving us to eat at the buffet daily as I was unsure how to make a reservation. I called multiple times, was transferred, and received no response. When I visited in person, I spoke to someone who asked for my name and number, but still, no assistance was provided. On my third visit in person, they finally helped me, but it was my last day, so I couldn’t book a dinner reservation. They should have accommodated me since I hadn’t dined at any restaurant during my stay. I’ve been to Live Aqua and El Faro (three times), and they are much friendlier. I loved the water park and swim-up room we had. The only other thing I didn’t like was that there is only one large pool; usually, there are a few different pools in resorts.

Beautiful property with very big rooms, we are family of 4 and 6 could had definitely fit. Food is decent in the buffet like any other, we enjoyed Karnica and Tori for dinner and room service is a must!!! Their fajita tacos & pizza were great!

Some of the staff need to le

Everything was on point.

The property was very nice but the food options were average at best. The servers in the restaurants were good but the over service provided by the management staff was terrible.

We have stayed in Paradisus resort in Mexico and it was lovely… so we decided to stay in Punta Cana Paradisus. We were a large group and 2 of them and cash stolen from their room by housekeeping. It really ruined our vacation. Apart from that… it looks like staff is helpful but in the end nothing gets done. It was awful.

I like the atmosphere it was nice will definitely go back

A bit boring

Great resort , VIP package makes you feel really special we wre pleasently surprised by the amenities and friendly staff

The room and resort in general was beautiful. Exellent food and customer service.

We just returned from an amazing 8-day stay at Paradisus Grand Cana, and we couldn’t be happier with the entire experience! From start to finish, everything was seamless and relaxing. The highlight of our stay was definitely our incredible concierge, Leonela Calderon – she was truly exceptional! Leonela went above and beyond every single day – helping us plan our activities, arranging dinner reservations, and always checking in to make sure we had everything we needed. She was kind, sweet, supportive, and consistently helpful – a true gem! The all-inclusive experience was exactly what we needed – stress-free and full of joy. We simply ate, drank, enjoyed the sun, the beach, the pool, and even had amazing massages. Every staff member we encountered was friendly and welcoming, making us feel right at home. Our suite was spotless and spacious, and the pools were always clean and comfortable. We can’t wait to return – thank you Paradisus for giving us a vacation to remember!

Everything was great, Room was comfortable and clean. Food was great.

Everything was wonderful except the restaurants you have to book 1 to 2 weeks in advance if tou want to , and the ATM does not give dollars. From there the hospitality was very friendly and the hotel is very beautiful.

The food in this resort is horrible! I got sent a raw burger 3 times! It always comes cold and nasty!!!! I went to the buffet and the waiter came up to my table and took out plates before being done with our food!! (The uncooked meats sits in its blood for hours until someone asks for it to be cooked on the grill)! (The bathroom was my best friend the first 2 days) Every time we went to make a dinner reservation she said no the restaurants were full, which is untrue because we walked by them and they weren’t!! The room was very nice! The hospitality not so much!! Overall I will not return to this hotel!!

We were unfortunately less than impressed with our stay and would not recommend this resort. We chose the butler option expecting an enhanced experience, but it didn’t deliver on its promises. Check-in was unwelcoming, and the staff seemed bothered by the fact that we had children in our group. On the first night, we couldn’t get dinner reservations because our butler wasn’t available until the next day. Once he arrived, he secured a reservation at Tori, which was underwhelming except for the tartare. From day one, we requested the steakhouse, but it never happened. By day three, the only option we were offered was a 9:30pm reservation—completely unrealistic for a group with children. The next night, no effort was made, and we were sent to Mangú, which we had already eaten at multiple times for lunch, trying to avoid the repetitive buffet. On our final night, we met other guests who had no butler service and still managed to dine at the steakhouse their first night. That confirmed how poorly we were managed. When we raised our concerns with customer service, no one seemed to care. To top it off, our butler texted us at 5:40pm with a 6:00pm dinner reservation—again, not practical with kids. We were also supposed to receive a $200 credit for our room and $90 toward the spa, but we were never informed about either during our stay. Our complimentary bottle of wine arrived the night before we were leaving—too little, too late. The overall service was unfriendly,

We liked everything in this property also the fact that everything was organized so well and perfect

Amazing stay for family

Very nice resort. The room was amazing. Great food and service. Beautiful and comfortable for a family vacation w/ kids. The only issue I had was that there was a wedding at the resort and our room was next to one of the wedding guest and they always arrived late night, drunk and loud, and we can hear them loud and clear, even in private affairs! We called the front desk and they handle the situation (both nights). My recommendation to the property is that the start accommodating wedding guest next to each other so they won't bother other guests sleep.

Resort was amazing. Beautiful beach and pools. Food was great as well. Would definitely book again. staff was great and amazing and friendly was first time out the u.s and first vacation will definitely be back

Unfortunately, our stay at this hotel did not meet expectations. While we were hoping for a fun and relaxing family vacation, the resort felt almost entirely geared toward children. Nearly all activities were kid-focused, and there was very little offered for adults. One major disappointment was the lack of entertainment by the pool. Music was only played in the mornings during the aerobics class, and even then, it was very low-volume and more like lullabies or Disney songs—not energizing at all. The atmosphere felt lifeless for most of the day. The animation team didn’t seem engaged or interested in interacting with guests. On top of that, we made a restaurant reservation more than 24 hours in advance, and when we arrived, we were told there was no space. The supervisor claimed the reservation was never made, despite us having arranged it with plenty of notice. That felt frustrating and poorly handled. To be clear—we love kids, but this resort should be more transparent on its website that it’s primarily designed for families with young children. If you’re looking for relaxation with little ones, this might be a good choice. But if you’re hoping for adult activities, fun, or a more balanced atmosphere, I wouldn’t recommend it.

This was our 7th time in this hotel. It always feels like home. Going to miss a lot of people from here. Always willing to help and always with a smile. Our son got sick while we were staying here with a bad cold and every single person was asking about him, trying to help us. Always sad to leave. But till next year!

Great time and people

I enjoy the experience that was offered we will definitely be returning

Wonderful vacation! The restaurant and buffet served delicious food

The amenities and kid friendly options were great. I wish there were gluten/wheat free options.

Me gustó mucho.

They asked us to pay to upgrade our stay to family master concierge service. He tried to be available for us, but he was clearly not extremely busy and would send us to the bellboy and forget to provide requested services. I would have to send multiple messages and reminders. The house cleaning was horrible. We had to stay out of our room for hours while the room was being cleaned, although we left 8:00 AM, and were told house cleaning starts at 9. We were often left outside until 3 PM. My son got sick from old beef pasta and threw up and then the water shut off in the hotel so we had to wait to clean our son up. Our trip was to celebrate his birthday, and the amount of pushback and frustration, and speaking to managers I had to do it as insane. It was horrible. I couldn’t wait to leave. We paid for all inclusive, and had to go off the resort several times to buy food. Just a waste of money, I would never ever stay here again. They asked to complete the pre arrival form, and that was a waste of time! The manager, Pilar is disgusting and lacks any compassion or customer service. Milagros made an attempt to support us, but the damage was done by the time she intervened, literally the night before we left.