The Alana Hotel and Conference Sentul City by ASTON vs Similar Hotels

Room was clean and bed is comfortable.

Room quality specific issues were pointed out, including bedding and facilities.

Rooms are frequently described as clean, comfortable, and well-maintained.

Rooms described as great in reviews, indicating a clearly positive room experience.

Towels and bed sheets could be cleaner - they look white n fresh - could be improved.

Issues with cleanliness mentioned including non-functional intercom and unclean conditions.

Several reviews mention clean rooms but there are complaints about service and preparedness, affecting the overall sentiment.

Not mentioned in reviews; assumed standard quality for this hotel tier.

Good location for Sentul, close to main shopping mall.

Access roads need improvement, but overall acceptable.

Guests noted the pleasant views and attractions in the area, contributing positively to their experience.

Not mentioned in reviews; assumed standard quality for this hotel tier.

Staff were excellent and very courteous.

Positive mention of hospitality and assistance from the front desk staff.

Most reviews praise the friendliness and attentiveness of the staff, particularly Delia and Giselle.

Staff repeatedly described as excellent and fantastic; strong positive service sentiment.

Breakfasts were good although I would have liked an option to have Cappuccino.

Compliments on the tasty cake and food provided by the hotel.

Food quality was frequently praised for its variety and flavor in multiple reviews.

Food described positively (“was great”), indicating a strong food and beverage sentiment.

The Alana Hotel has excellent facilities — a great gym and a lovely pool.

Amenities such as parking and swimming pool were positively noted.

Positive mentions of the mini gym, pool, and variety of food available enhance the overall impression of amenities.

Negative mentions: spa described as too small and the hotel lacks a gym, lowering the amenities score.

Bit pricey for what it is.

Good overall value for the price considering the positive aspects.

One review argues against the value for the dinner cost, affecting sentiment slightly but generally seen as reasonable.

Not mentioned in reviews; assumed standard quality for this hotel tier.