Sky Palace Boutique Hotel

Location

The bed too small

bed was comfy

loud, dirty, wasn’t well kept. nothing like the photos

The room was nice and clean and the staff very helpful. The location isn't too far from the main area and easy to walk or a short tuk tuk ride.

No kettle in the room unfortunately and Aircon was bit weak (Staff gave us an extra fan what helped heaps)

So this place feels like it once was a beautiful hotel that has fallen from glory, the staff are super friendly here so do make it a pleasant experience but that’s where I am forced to stop.

The balcony room on the 3rd floor, it is terrible, the bed linen was clean, this is the only positive about the room, I knew it was not going to be perfect for the price but to be woken up covered in dozens of insects, to be clear I do not mean bed bugs, at first i was disturbed and thought there might be a mosquito or something that landed on me, then I turned the light on, these horrible little black bugs all over me, the bed and on the floor. The experience was pretty horrific, the room is most definitely not deluxe by any means, please do not call it this, the shelf next to the bed that looks like it is ready to fall, the fridge that you have to pull out from under the unit to plug in, dirty curtains, the bath has a crack in it at the head end and the bathroom floor looks like it hasn’t been cleaned in months. Please take some advice and close this room off and refurbish it, even the balcony door is almost impossible to slide open. Fortunately this place gave me my money back, I think they knew about these issues already as no argument was put up.

The location was good, however if you're interested in the river area, the main tourist area of town, it's a bit of a hike. TukTuks are readily available, however, and if you install PassApp you'll get on ok. There's also a fairly nice "hot pot" style restaurant in the same building which was excellent seeing as we got in late.

I should mention that although the price was reasonable (we paid $20 per night), it compares poorly with other similarly prices properties in the city. Just to name a few annoyances: the shower water pressure was extremely low, the safety lock didn't work, one of the windows wouldn't close -- so the A/C never worked very well as there was no window seal, and parking was extremely limited.

Room so clean

No space parking

Lady on front counter lovely

No chairs in room or on balcony

Très bien.

staff were excellent and really helpful…..

Big room, balcony, lift. Staff friendly

Nothing

El personal molt amable. La situació de l’hotel està bé. Les dimensions de l’habitació són acceptables, així com la vista que tenia per la finestra Aigua gratuïta i nevera Amb ascensor i possibilitat de comprar beguda i menjar Aire acondicionat ok

Com a la majoria d’hotels els vidres de les finestres estan bruts. No hi havia armari, era un espai obert La tele no funcionava Les normes del soroll s’haurien de tenir en compte, eren més tard de les dotze de la nit, hi s’escoltaven nenes cridant, corrent i saltant. La banyera estava escardada i la cortina bruta

Good value for money Clean Helpful and nice staff

We had a power outage and they said it would be for 30 minutes but it was on and off for 2 hours. Aircon was poor

Un lugar correcto, sin más

No está bien ubicado

Costumer Service very excellent

The facility Abit old and big mirror Infront of the bed

The room was fine overall, but our first impression was a bit disappointing as it appeared the bed had not been properly prepared for new guests. It looked as though it had already been used. On a positive note, all the staff from reception to housekeeping were extremely friendly and helpful, which made our stay much more pleasant. The only downside was the security guard, who came across as rather unfriendly that night!

Good location and customer service

The bathroom in our room sometimes smelled of sewage and urine after a shower

The property was very good. The only issue is that they are currently renovating and the noise is bad. The renovations are supposed to be between 9 and 5 however even on Saturday they started at about 7.30 am

The noise from the renovations.

Les lits étaient propre

Il y avait des cafards dans notre chambre, la climatisation ne fonctionnait pas très bien et bruyante, les murs ainsi que la salle de bain n'étaient pas très propre. Matelas très dur. Si vous voulez passez une bonne nuit personnellement je vous le déconseille. Les chambres valent leur prix..

I think it is a nice place to stay. The location is closed to the city and i can find easy transport and food to eat easily. I feel safe during the nighttime no disturb sound. The room is clean for me and the hospitality is good.

The bathtub is complicated, i hope the hotel will have time to fix it better. Sometimes, it hard for old people or children to use during taking the bath.

The best

large room, ok for one night stay

the room smelt of mould/damp. The shower was practically unusable with only a couple low pressure streams of water coming out of the head. Couldn't wash soap off with the water

Great location, large clean secure rooms, very helpful staff who are always happy to give advise on tours!

Great location and very clean. Also reasonably priced! My family and I enjoyed it.

A little mould and damp walls. Not enough light in the bathroom.

Friendly staff and hospital. Location was good, not in the main centre therefore was nice and quiet but still able to have a short walk in to town.

On arrival our initial room had a slight ant problem however the hotel switched our rooms straight away and the cleaners ran up to deal with the issue for future guests.

Don’t be fooled, the hotel looks nothing like the photos. Mould in the bathrooms, with spiders and cobwebs in there. The beds were rock hard and there were bugs in the beds too. Also the fridge smelt very bad and there was a cockroach in the room too. We was meant to stay 3 nights but checked out early as it’s was awful. The staff are lovely and did everything they could.

Location was fantastic. Easy to find and easy walk to the river front

Nothing - the property is all you can ask for at that price point.

Very lovely staff, big room, great value for the price.

Far away from city center

Great value for money. Staff super friendly. Lovely room and nice quiet location.

Nothing

Amazing staff!

Our stay was decent value for money.

The hotel reached out to us on booking.com to state that they offer a free tuk-tuk service from the bus station. I responded to this message confirming our arrival time and followed up with three additional messages in search of confirmation of the service. All messages were ignored. When we arrived at the hotel having had to walk 20 minutes from the station, we were greeted by two members of staff who were both on their phones and computers with the booking.com website opened, proving our messages were completely ignored. Shortly after, when paying for our stay, the receptionist took our credit card and tapped it on the card reader without showing us the amount or requesting confirmation. When entering the room, the walls were covered in black marks as if they’ve never been cleaned, ants were everywhere (especially around the bin area) and the TV provided had an English plug with no converter.

An earlier review mentioned much needed luxury, we needed it after over 3 months travelling. Perfect

Not much in the surrounding area, not the hotels fault.

Good location, friendly staff. Worth the money

Only complaint is for cleanliness, found multiple spots in the room with dust. Walking down the stairs, the lights hanging down are covered in dust. Which is why I’ve given 7/10. Fix that and I would give it a 10/10

The room was very big with a balcony overlooking the river. It was so nice we stayed an extra night. Good beds and AC. Convenient location to a large food fare,a market and Robinson. Also there is a very popular seafood restaurant next door and a Japanese place next to that

I liked everything some people might not like that it’s down a dead end street that is a bunch undeveloped lots they are developing the area now it’ll just nicer

Good value for the money and really kind staff.

It's not as new as it looks on pictures. But it is not super bad at all

Staff is super helping and availlable to assist you.

Noyhing

Room clean and material is complete.

Noise by the some home next to this property, they feed swallow.

The staff was very friendly and helpful. Wifi was strong.

No room concealing Very dirty No modern facilities

Location and price

Cleanliness

Excellent location for the port. Literally just across the street. The rooms was large and we stayed in an corner room which had panoramic views across the sea port and coastline. The food was amazing. I'm not liking the khmer food so made a nice change for me to eat something more western 😋

Modern Western bathroom.

Dirty, AC very loud, no chair on balcony

That’s the good place in town that nearby restaurants and some location that we can go to visit and taste the local foods at Battambang

The woman who did the morning shift was incredibly helpful in organising things. She also spoke good english.

Just a standard asian hotel with no soul. Cleanliness could be improved (not dirty, but not overwhelming either). TV remote not working (one of the small details that should be checked by staff before arrival, IMHO)

Very friendly, helpful staff, room clean and location about 15 minutes walk from restaurants and Bar Street.

The hotel was fine, but the road was very dusty and busy.

Clean room

Nothing

The staff are friendly and helpful.

The air con didn’t work well. It wasn’t cold enough.

Friendly staff and very accomodating.

Clean and spacious room. Friendly staff

Shower had virtually no water pressure - but can make do for a few nights

Value for money

Just a bit far from the city center

Room was not clean, no kettle, no hairdryer and the bed linen was very dirty and we need to request for replacement at 11pm night time as it get rush. Dusty and facilities not as advertised. Not highly recommended

Staff were friendly

Location, noisy neighbourhood, bed uncomfortable, aircon didnt work properly, bathroom dirty, bugs in room

My partner got bitten whilst in the room

Good location