Tru By Hilton Deadwood

the unknown charge for parking

How close to down town for the event

Не понравилось что номер очень маленький. В номере нет микроволновой печи. Холодильник очень очень маленький. Нет даже кофе машины. В душе не было кондиционера для волос.

Nice clean room, comfortable bed, convenient location

bathrooms need updating, breakfast was not good. food was cold and not much of it.

They have a good breakfast, beds and pillows are comfortable. Staff is very nice. And they have good restaurants and a casino right downstairs.

The chair in our room was on rollers so when i sat down to put on my shoes the chair rolled out from under me lol.

Very clean and nice staff.

Being charged $15 per night parking fee. Was parked out on an open parking lot. How do you charge people who park there when they’re spending the day gambling?

How nice the staff was. If you needed anything, they were on it.

Can't really say that there was.

Pizza open until late

Ice machine broke, had to go to a different floor to get luggage cart, not enough handicap parking

The location was perfect. Room was very clean, staff was very helpful & friendly!

The $15 parking fee I was not aware of prior to getting there

Couldn’t hear other guests in rooms next to you.

No ice buckets in room for convenience.

Location and price

Beds were horrible

It was clean and I felt safe.

I didn’t like that I had to walk into a casino and take an elevator downstairs to checkin. I had to ask a valet where to checkin at because I didn’t see a front of the motel that I usually see. It was very strange. The room was smaller than I expected from Hilton Hotel.

The breakfast was excellent. Our stay at the hotel was good, we would recommend it to anyone.

Breakfast was excellent. Employees were helpful. Easy access to downtown.

We stayed 4 nights. Housekeeping never entered our room. I took dirty towels to the desk for replacements. Casino was not good, as compared to others we have been to. Almost no poker machines.

Breakfast could have more options like the others in the same facility.

Location and on site features.

Breakfast, missed by housekeeping.

Ok,location was great and the bed was sooo comfy

Didn’t win at casino

It was bright and clean! It felt safe. Staff was informative! We used the workout facilities and they were amazing!

This turned out to be a very nice place to stay. Clean room, simple, comfy bed, nice shower and a great breakfast bar the next morning.

Convenient

We lived everything

The property had everything in one area, no need to leave if you did not want to.

Property had construction going on. Multiple properties chained together, with Tru front desk in a weird place on the second floor. Even the property charged parking at about 15 dollars per day…..not cool.

Location and value

Housekeeping never visited our room over our 3 day stay.

Location , The burger at Flyt was excellent !

No coffee in room, Breakfast closes at 9am, way to early anywhere, buy at a casino that’s ridiculous.then there’s no all day breakfast you can even buy. Towels, only 2 of each. And the shower was Luke warm at best, and no water preasure. I understand your squeezing for cost, but we will be choosing another place, on our next visit? Which is this fall. So “NO” the value is even worse .

Clean very helpful workers

Breakfast could have been better

Above the casino

My wife had hurt knees, we have a handicap sticker for parking. We were placed at the end of the hall…long painful walk for her.

Clean, updated and great staff

Nothing!

They checked someone else into our room with a similar name. Luckily they had availability to cover for their mistake. Staff did try to compensate by giving me a 10$ credit for the casino, but I don’t gamble.

Clean comfortable room

No problem

The breakfast was good there was a decent amount of options. Nice hot breakfast. Best part was just watching ppl try and figure out the pancake machine and it was simple. The room was nice just a little small but we didn't spend much time in it so it was fine.

The guy that did our check in didn't tell us any about the breakfast. I had to ho back and ask the times. He also didn't tell me that there was going to be a $50 incidental charge that's supposed to be refunded. I had to ho back and adk him after I saw the charge on my checking account. All the other staff were good.

Beds were OK. Little hard. Pillows were OK

They billed me twice and I had to struggle to get them to refund. Charge for parking is ridiculous when anyone can park in their lot. They don't service the room every day which is fine but when they do they need to check supplies like tp and the soaps in the shower.

Location is good if you don’t mind a short walk into downtown. Has good food options. Room was clean. Staff were friendly.

Parking can be difficult and cost 15$ a day. They give you 15$ a day for being a club member of the casino so it balances out. The lobby is on 2nd floor and was a bit confusing to find initially. Be weary, if you like quiet after midnight this likely isn’t the place for you. Our first night we had some drunk people banging on doors, yelling and laughing at 330am. Now as I am writing this and unfortunately up for the day at 230am, there are drunk people on the balcony yelling and hollering. Pretty expensive place to stay if you don’t want to deal with those things happening nightly. We likely will find a different place to stay in the future.

Actual location within the building was hard to find. K

We had a fun fun stay. Staff was awesome, amenities are great at Cadillac Jack's

The beds could have been better

Friendly staff great food all the amenities you could think of couldn't beat the price either. Loved everything about it.

Not a thing...

Always a good time..

There is a lot of walking

Breakfast was amazing, beds were comfortable and front desk staff was so kind.

Having to pay extra for parking! That seems unfair and should be included with a hotel room stay. The walls of our room were also very dirty and gross.

The location was beautiful, the staff were very accommodating and there was plenty to keep you entertained inside the hotel. Overall it is a great place to stay.

Decent location to downtown.

Bugs in the room due to location not being cleaned or pest sprayed. Price too much for experience received.

The room was clean

Staff was very rude. If you had questions, they answered with attitude. The room was very loud (people yelling and running up and down the hallway)

Walkable and had parking

Breakfast items were all gone

Breakfast was good , room was nice and clean a little on the small side

No hot water our first morning so we had to wait to get ready. The lady at the desk was rather short and rude!

Very clean and very good location

Parking being an extra money was not in the description nor discussed in staff is extremely rude

Clean

Room was too hot. I had to reduce the temperature by hand every 2 hours through out the nite. The breakfast was horrible, there was no milk, no main course, drink machine was out of order. Pancake machine was barely working. The site said 109.00 for a room plus tax. When I booked it the site said 129.00. When we got there free parking was not available due to so many casino customers. We had to choose underground parking and that was a separate charge of 14.95. The one elevator would not open at the parking garage level, therefore I had to get on another elevator at casino level to get to parking garage, which opened finally.

breakfast. bedding. luggage carts and garage parking.

how far my room was from elevator and pool. Didn't like the casino right there when we walked in to get to elevators to front desk and the construction but thats nothing you can do about that. I would of like a microwave in the room and coffee pot. Spend less on the massive tvs for the space and maybe add the micro and put fridges in a place to easily get to...

Breakfast was great. The hotel was clean.

Location, breakfast and friendly staff.

The room was very nice and beds were comfortable

Nothing I can think of

Great! Clean!!

Extra charge for parking.

We didn't stay no parking for truck trailer after asking before booking

Location was great! Never have to leave the building if you didn't want to. Lots of food/dining options, bars, snack store, casino and more. My room was pristine - clean, clean, clean! Even smelled great! Thank you Isaac!

Check in was grim. I understand long days and holidays and the chaos, but I do expect at least a smile of some sorts when checking in. The hallway on the way to my room was littered in pieces of paper and feathers, so I was skeptical. However, my room was pristine! Thank you Isaac!!! To give credit, the hallway was promptly cleaned so it could have just been kids and housekeeping was right on it.

It was very clean. The breakfast was fantastic, and having coffee, etc, there 24/7 was a plus.

The soap was in squeeze containers, and with arthritis I could not get soap out to wash ( husband had to squueze it for me). IIt had a microwave at the lobby area but not in the room and same with coffee/hot water; no maker in the room

Staff kept their cool as the power went out while I checked in. The street view from the 4th floor is awesome.

I'm not a pancake person so breakfast wasn't my favorite.

Not much

Parking is next to impossible even though they charge you 15 dollars on top of the overpriced rooms.

Bed was comfortable and staff was great.

There were bugs coming thur the A/C unit ,maybe put a screen on the vent.

The price

We had box elder bugs in our bed and floor.