Panbil Residence Serviced Apartment

We like the 3 rooms apt tis time. Quiet end room without much noise. Breakfast is good. The hotel staffs are warm & friendly also helpful.

The premise is a little out of the way wf no nearby shops. Gym not available until our c/o 5 dys ltr.

綺麗

ベッドがいまいち

모든 면에서 기대 이상으로 좋았습니다. 약간 외곽이라 교통이 안 좋았지만 호텔 셔틀버스를 이용할 수 있어서 편리했고 덕분에 수영장에서 바라보는 경관이 좋았습니다. 직원들과 셔틀버스 기사님 모두 친절하고 호텔내 다양한 식당을 이용할 수 있습니다.

Every thing

Nothing

The apartment was clean, and spacious. Staff always had a smile on their face. Breakfast was good. No disappointments. Good job!

None

The staff was friendly. Rooms were clean and spacious. The breakfast was good. Not disappointed at all with their services

Nil

Exceptional, efficient and super helpful staff. Place was spacious and clean beautifully set up. Loved our stay there.

The service apartment did not have a microwave and also not enough cooking vessels

Katil besar... Bilik bersih. Toilet cantik

Kekurangan plug dlm bilik

Everything!! Good service and location is great as well and very clean.

NIL

Very good place to stay with family.. Not far from town. The room very spacious.. I highly recommend this place and will be back here for future trip..

I would recommend to place 1 microwave to the appartment.

Good distance from nearby malls, has everything you need (convenience stalls, pool, massage, breakfast). Apartment size and toilet are great!

The variety of breakfast menu has been reduced compared to previous years. Pillows in hotels were also too flimsy and found it hard to get comfortable in bed.

Located at Panbil, it was a short ride 10 minute outside of Batam Kota.

Nothing materially bad I can recall.

Was ok

.

Spacious

Dated

Lokasi yg aman dan dekat dgn mall. Staff yg sgt baik Service yg cepat dan berkualiti. Ada shuttle utk hantar ke terminal ferry. Bilik yg besar dan selesa utk family. Family suite dgn pandangan yg menarik. Recommended utk pelancong malaysia. Pilihan breakfast pelbagai.

Menu sarapan selama 4h3m perlu ditukar2 utk kebykan menu agar pelanggan yg stay lama tak boring menjamu selera

Everything, EXCEPT the amount was still charged to my account eventhough i did my cancellation. The refund has not been received yet.

THE HOTEL.

Clean and staff were helpful

nice place

none

How quiet it is and well furnished

The breakfast area was a little packed

We had a nice view from the room , Food and drinks are quite nice

1. Air conditioner is very weak .. took hours to cool the room .. we even had to move the bed under it before sleeping 2. I called staff and asked whether they can help me to find a place to rest a motorcycle. They said they would get back to me , but never reached out . 3. Swimming pool is awful and dirty .

Everything about it. Really liked staying here, quiet and clean place. Apartment is clean and there’s always guard around and there’s a nearby supermarket, which is super convenient.

Love everything!

The quiet.

The many gaps between the drapes let in sunlight in the morning.

view,spacious

breakfast is abit meh 🫤 and the staff meh

They provide baby cot as per my request, and it was clean and ready to use for my baby. The room is very convenient for travelling with baby as it is quite spacious and also there is a kitchen that i can use to prepare baby food, they also provide kitchen utensils. Breakfast was great, hospitality is great. Didnt check out the swimming pool. Staying at the apartment is value for money as you get the wyndham hotel facilities and breakfast. Would recommend to pick the forest view room, its amazing

Too bad the inner courtyard was under renovation. Other than that, its excellent stay

Staff and service

Aircon,can give extra card as the room everytime we go back very hot.

Nice, friendly staff and the best buffet breakfast I've ever had! Spacious apartment with wonderful views. Plenty of drinking water in the room. Free shuttle but it only goes to shopping malls.

You could not really sit on or use the balcony Water was slow to drain when you took a shower. . Its location is inconvenient for exploring unless you hire transportation.

The cleanliness of the hotel was 💯💯💯💯. The hotel staff made us feel welcome. Their friendliness and helpfulness truly made our stay memorable. They were always ready with a smile and eager to assist with any requests. Pak Deny ensured we had a safe and comfortable journey back to Batam Megamall, making sure we reached our destination smoothly and without any hassle.

The ESKA Spa experience - The temperature could have been a lot warmer to make it more relaxing. It was way too cold. We were told that it was a centralised A/C but the coldness kinda spoiled our Spa experience. While there weren't any street food stalls or shops immediately nearby, it wasn't a concern at all. The convenience of being able to easily access everything we needed elsewhere (by Grab) made up for it.

All services deserve a 10/10. The staff were very friendly and helpful, the food was great, and everything was well managed. Overall, it was a nice and memorable stay.

Nothing so far. Everything met our expectations. Hopefully the service can be maintained, and we look forward to staying here again in the future.

Breakfast, hospitality of the staff. Especially when they made an effort to check in with us on the 2nd day to find out how was our room and even made an effort to help improve our request.

Nothing that I don't like. All was execellent!

- Atmosphere - Staff greets

- The food portion (room service) is not as big as before. - We have a kitchenette, and still need to call reception for pans and such. No small amount of oil or butter as we brought eggs. - Extend another night but expensive. - Got a room near the lift and it was very noisy over the stays - Request Anniversary but when checking in the room, it's just a normal room. - I thought I had a booking upgrade for free but nothing. - I have opted for the free ride. But again, nothing. - New towels are not clean! Looks ages not replenishing the new ones. The material is very rough. - Stayed for the bbq night (satay and all BBQs) were dry

Reasonably priced with good services and clean facilities

Distance quite costly if u travel each day. If only they have shuttle bus services.

Ample carpark. Nice view at swimming pool

Furniture in room and bathroom looks outdated and old. Bath towels provided need to refresh to new ones

The rooms were spacious and clean. Staff were helpful and warm, quite pleasant service staff.

Prob a but of annoyance but unavoidable is the breakfast crowd - starts at 6am and by 7am the main areas are filled, spilling over to the tail end of the restaurant and by 7.30am, additional rooms needed to be opened to accommodate the crowd.

All are great,from check in the apartment rooms,are clean, breakfast spread are great a lot of variety to choose from,will come back again.

Nothing that we don't like.

I like the cleanliness of the property, the politeness of all the working staffs, especially a lady regita she even went to the extra mile to serve us.

Location is not ideal

One of the few service apartments in Batam which can accommodate our family of 5 under one roof. Breakfast is a very good spread. They gave us a big gallon of water instead of small bottles. The apartment shares the swimming pool and restaurant with the hotel.

Nothing much in the vicinity, except for a supermarket. Have to take a car out to the city centre.

The breakfast was very good.

I was supposed to get a lake view 3-room apartment, but only one of the rooms has a partial view of the lake. It was disappointing. On one morning, there was a very loud and disturbing noise coming from outside the window. Apparently there was a wire cable (the one used for gondola I think) which kept banging on our windows. When I informed the front desk about it, they acknowledged, and didn't take any action or gave me updates. We had to leave our room and go somewhere else because it was very disturbing.

The room is very clean and has nice view. Great breakfast.

Arrived 2pm. Waited 2hrs for the room. Staff was polite and apologetic. Offer us drinks but the waiting time was just too long! We could use that 2hrs to go somewhere else instead. Overall it was still a pleasant stay.

Friendly and polite service from all of the staffs, brightly lighted area at all times. Clean apartment and there was even water provided. Been staying at Panbil everytime I come Batam, though it’s not near to any of the malls but love the area as grab is very convenient to nearby malls.

Small issue - curtains were too thin. The sunlight shined brightly into the room

Everything was great, the staff were very kind and helpful. The room was clean and well maintained. The location was close enough to the main attractions without being too in the heart of the action.

Wonderful view to the forest and water reservoir...

Noise coming from the highway and ventilation on the roof of the hotel in front. And oh, the balcony wasn't really a balcony but small room with ac ventilation, which also makes noise....

Clean, great staff, good location

The food was not that good maybe my taste for asian food especially for breakfast.

Simple and straightforward process to check in. Clean and decent-sized rooms. Good facilities and chill area in Batam, away from the hustle and bustle but still not too far away. Price is decent and worth it

Their CRM could use a major update- been staying here for a number of stays and the treatment/processes when it comes to checking in and out can vary quite a bit depending on who is on duty at the desk.

Quiet and secluded location that is a short drive away from the most popular malls in Batam. Breakfast buffet has a good spread. Only hotel in Batam that provides a free gallon of drinking water thus far. There’s a fully furnished bedroom for the 5th occupant in the Family Suite (we’ve stayed in another that didn’t).

Haven’t encountered anything that we dislike yet.

Everything.

Nothing.

I like the cleanliness and the ambience.

Our hotel door had prob opening and we had to try a few times to push open.

Excellent rooms though wish there was a chair with the couch as well for my room

Hotel clean and staff friendly

Way clean

All good

The room, bed and staffs especially Concierge Deny

There is no face towel/ comb / body lotion/ pen and note pad which is the basic necessities to be in the room. Breakfast was a spread on weekend but not weekday and they are not good with half boiled eggs which end up turning hard boiled eggs. Serviettes can't be found usually placed at the hot beverages area which is a norm thing in a restaurant.

We truly enjoyed our stay at this hotel. The rooms were very clean and serviced daily – although sometimes the housekeeping felt a little rushed, it was overall absolutely fine. The staff deserves special mention: always friendly, helpful, and open for questions or a quick chat. They also supported us with excursion planning and arranged both a snorkeling tour and a private driver for a full day, which was excellent. The location is ideal: central but not too busy or noisy. The infinity pool and rooftop bar offered fantastic views, and there’s also a convenient shuttle service to the largest malls. Breakfast was consistently excellent and varied, while the Saturday BBQ night was a real highlight for us. The wellness area was also very enjoyable and added to the overall relaxation. All in all, a hotel we would wholeheartedly recommend – and one we would happily return to!

A very helpful staff, rooms are clean and comfy. Good breakfast spread and many choices of drinks including making your own juice.

NIL

Well furnished, clean and comfortable.

Location is away from city centre, which may or may not be a good thing. But it is still easily accessible and a quiet getaway from the bustling city centre.

It was clean and comfortable, and our apartment had a good view of the reservoir.

NA

Stayed here with my family and the service and hotel was good overall. Would definitely come back.

They have family suite

Just bit far from Nagoya, the rest everything good

Appartements et hôtel inclus dans une résidence fermée, comportant des villas de standing, très verte et arborisée, légèrement éloignée de Batam center, 20 à 30 mn en voiture suivant la circulation. Petit-déjeuner dans hôtel avec un choix assez varié, goût peut-être amélioré.

Malgré une cuisine dans l'appartement, pas d'ustensiles pour cuisiner, pas de micro-ondes, sofa tâché et rembourrage usé, on ressent les planches de bois. Restaurant dans l'enceinte de la résidence mais en dehors hôtel et appartements, n'est pas à la hauteur de la résidence. J'espère que la résidence sera preseré dans le futur de la zone industrielle à proximité.

The room very big an clean.

The wifi contention was not strong

The staff is friendly especially the front desk & hskp Breakfast was always awesome

The bakery shop Should improve in their speed & make sure all plastic sizes is available. Coz I stayed there many times but last was the 1st for me to visit the bakery but it’s sooo disappointing Trainees but no senior around,everything all don’t know.

Place is clean. Staff is friendly too.

Spacious and had a good breakfast . It was cleaned and aircon is good. Staff is very helpful ! Spa is at on site which we enjoy Pool view is nice

Infinity Pool is a bit small for the crowd. My apartment is meant for 5 but there was only 2 cups provided . They also have only 4 dining chairs which means we can’t sit together on the table at one time. Otherwise , everything is good

clean, staff friendly.

away from the city