Russell Square Hotel

I arrived at the hotel, but nobody opened the door for me.

It's a scam hotel.

Area

The room wasn't like the one showed in the pictures. It was very small.

Staff nice

Really not clean

Location

Outside traffic noise ta all hours

Localização

Tudo

I booked to stay here as I had an appointment early the next day and it was close to the hospital. However, with hindsight, I paid as much to stay as some other nearby hotels

Everything. It took about 15 minutes for the door to be answered. It was answered by a lady who barely spoke English, wearing a woolly hat and slippers. The stairs are lethal and the smell in the hall, appalling, probably due to the stinking coconut matting on the walls . My window wouldn't shut and, as a lone female travel traveller, I didn't feel safe. A bed and breakfast {or at least the use of a kitchen} was advertised. I was told there was no kitchen and no tea/coffee or even hot water available in the room. I was directed to the two well known stores across the road. The toilet was probably fitted in the 60's, the toilet seat and lid had been worn down to the original white plastic. It was so bad, I never even contemplated a shower the next morning. I never saw the weird looking lady again for the entirety of my stay, there was a note in the room to say if I needed assistance, to go to the front door and ring the doorbell!!

Great location. Neat and tidy. Good value for money

My friend didn’t have a sink in her bathroom

My family was mislead, the room that was booked was completely different to what really was there. Not only did the room look completely different but the toilet was broken down and wasn't even working properly. Also had no mention of no elevators and my family ( elderly lady ) had to walk up many levels of stairs to their room. Ridiculous and disgraceful.

The photos are a baltant lie. The place is lifting. Absolute shambles

Everything. False advertisment. No hot water. Bathroom door looked like it had been chewed by a dog. Rooms are tiny.

I was never able to stay in the room, because no one showed up to let anyone in. There were 3 separate groups of people also waiting to get in for over an hour. No communication as to why either.

Bedbugs and no refund

Not a lot

Age of fittings. No toilet working in room. Felt cleaner not using the shower. Extractor fan type noise running all night. No remote for the TV

No sink in the room!!

Não tem nada de luxo. O bom é que fica perto de tudo: lojas, estação de trem, tem mercado 24 hs na frente. A foto apresentada não condiz com a realidade. Ainda sim, é melhor do que se hospedar em muito hostel. Não é ideal para família, mas voltaria sem problemas.

Fiquei no quarto 9 e ele é apertado, porém serve para chegar e dormir tranquilamente.

Very unclean and shared toilet facilities, not as per described listing.

Чисто, дали как заявлено чайник. Очень близко к центру

Спасибо было хорошо

The location was the only highlight to this booking being right next to the Russell square tube stop, and the fact that all the facilities worked (heat, water, hot water, shower, toilet, fan, etc).

The facilities were atrocious. The beds gave me body pains just sleeping on them. I would not call them mattresses; they were cots on metal springs. During a winter stay, you would think they would provide you with more blankets but did not, and there was never anyone on the premises to ask for anything accommodating your stay. This is NOT a friendly hotel for the elderly, disabled, or handicapped person, and you had to climb several flights of stairs for access to any of the rooms (not lifts on premises). For a two people room they only provided one pillow each, which were flat and not comfortable. the bathroom was super old and rusting all over the sink, mirror, and shower floor and heads. I opted to not shower at all during my stay. I felt like I was staying at a hostel-which is not what I paid for! I would not stay at this location again.

location

bathroom features not up to standard

The size of the room is good. Location is perfect and no breakfast was available.

The state of the hotel is very poor and dirty.

Location

DO NOT book this hotel or do so at your own RISK Booked on booking.com The room I booked was a 3 bed spacious apartment with kettle and coffee making machine in a kitchenette are according to the description and the photo shared by the hotel to booking.com What I got was a crammed room full of furnititure and no kettle or coffee maker. The bed had not been changed and had stains on the bedding. There was also no toilet seat. The booking also said 24hour reception and in the hallway it said to ring outside bell to contact Reception. I did try to complain to thr hotel., After an hour waiting there still was no response. Tried to contact them by phone number supplied, it was disconected. Spoke to booking .com to reolve and they said no agreement can be made with hotel when they contacted thrm. Complete sham and fake advertising false photos etc..provided to booking.com. of the hotel to get business. Then you cant contact them to complain and they run off with your payment, which had to be paid in advance.

Excelente ubicacion, está al lado del metro Russell Square, sobre la línea Picadilly, por lo cual es muy rápido y sencillo llegar desde el aeropuerto Heathrow.

Hay que entender que el edificio es algo antiguo, por lo que no cuenta con ascensor, así que si llevas maletas de mano no será tan complicado subir las escaleras.

They don’t do breakfast. Very good location, best thing about it!

Bedside light didn't work. Shower curtain couldnt be fully drawn, absolutely basic furniture. Could best be described as a bit of a dive.

Location was good

Well, i should have read reviews beforehand. The room didnt have its own toilet whixh was annoying but to be fair is mentioned in the booking. I had a room that let the light right in from the hall (which was NOISY). The non-suite bathroom smelled like my grandparents bathroom 40 years ago and im pretty sure it was the same suite. What bothered me most though was the broken window lock in a room with a ladder right outside (see photos). Note to self- dont leave it late bookibg rooms in December!

Location

There was no seat in the toilet, no hair dryer, no lift access and the walls were stained completely.

Nothing

Everything. We had to leave the room. It was disgustingly horrible. Dirty as hell, the sheets and the room stank, and the sheets had stains on them. The room was cold and the mattress was uncomfortable. Horrible. Clean that place.

Location was perfect

No tea/coffee facilities even though it was advertised on the website, floors in room were on a slant and creaky to walk on,plus very creaky beds and not that comfortable. I told the owner a wall light wasn't working and it didn't get fixed. We spend more time out than in the rooms thankfully as they were really miserable.

Easy location (directly next door to Russell Square) This property must be in the top 10 cheapest hotels in central London. Excellent value for money. Easy check in / check out process Had a peaceful nights sleep Comfortable bed

The interior is dated, there are signs of wear and tear. Bathroom small. The water in the shower goes either very hot or very cold. Overall I expected all of this (stated in the feedback) I wouldn’t have booked one of the top 10 cheapest hotels in central London with no frills. Based on the service vs cost - I’d rate this property 8/10 as excellent. Can’t wait to stay at this property again when I visit London!

Location

This hotel needs total updating. Mattress was not comfortable

We had BEDBUGS!!!! The name on the listing does not match the name on google. There is no reception, we had to ring a door bell and wait 10min. for someone to open the door. The building is a fire hazard.

Location was great

Top floor was hard work

It's a perfectly fine hotel. Great value, great location, ageing decoration and not many facilities. If you're not spending a lot of time sat in your room it's ideal.

There isn't tea and coffee - based on reviews I didn't expect there to be, even if the advert says there will be. But there is a great little coffee / breakfast truck literally outside the front door.

La posizione, nient'altro. Attaccata alla metro e a 5 minuti a piedi dal British Museum, davvero molto comodo.

Esperienza terrificante. Le foto non rispecchiano minimamente la realtà. Il problema non è l’estetica della stanza (considerando la posizione e i prezzi di Londra, ci aspettavamo che non fosse chissà che) ma la totale mancanza di pulizia. Le lenzuola erano stropicciate e avevano macchie gialle e nere, come se non fossero state affatto cambiate. Sul cuscino, già segnato da aloni, abbiamo trovato persino una cimice del letto. I tre asciugamani forniti erano pieni di capelli, così come nella doccia e nel water. Il lavandino incrostato dal dentifricio di chi ha usato il bagno prima di noi. Nessun servizio aggiuntivo e nessuna assistenza: non c’è una reception, non c’è nessuno a cui rivolgersi e non rispondono ai messaggi. All’arrivo viene semplicemente consegnata una chiave e alla partenza bisogna lasciarla in una cassetta. Non pretendevamo il lusso, né una stanza particolarmente bella, ma un livello minimo di igiene sì. E questo purtroppo è completamente mancato.

Reasonably good location.

The bed had bed bugs, it was very run down and not clean.

I called and wrote countless times no response

Not at all like the pictures no one to speak to or anything

We booked this hotel accidentally with booking.com thinking it was a different hotel. We realised literally a few minutes after booking so we informed booking about it for a refund. Booking said we had to sort it out with the hotel directly as it had already been paid and it was a no refund booking. They said that hotels are usually quite understanding and given it was a mistake highlighted immediately we shouldn’t have an issue. Well that would be ok if the hotel actually responded to any of our attempts at contacting them. Well that would tried calling, messages, etc and nothing. They would not pick up the phone or answer any messages. Their customer service is horrible. We never had a chance to explain. So then we thought to check out the hotel on the app and reviews and given we had paid over £500 for 4 nights we might as well stay there. When we checked the reviews it was bad! All reviews talked about poor customer service, bed bugs, dirty rooms etc, nothing like they were advertising as a 3 star hotel. We carried on trying to contact them as we were nit staying in such a bad place. We ended up staying elsewhere and we have not recovered our money! Although booking.com heard us out there was nothing they could do. There should be something in their policies when it comes to these kinds of places. Watch out and check their reviews before staying there!

La cocina andaba bastante bien, el cuarto era grande. Nos dieron un adaptador para poner conectar los celulares que estuvo super bien.

La ducha del baño estaba rota, además el momento del check in fue súper difícil y tarde, ya que no andaba el timbre, por lo que perdimos una hora hasta que nos abrió la encargada de darnos las llaves después de golpear un montón la puerta. El barrio a la noche se ponía un poco tenso.

Pésimo

location

No mention of stairs, unclean room, poor quality soap and bedding. No reception, struggled to find someone for questions besides first interaction Poor facilities not even close to what is advertised

It was like something out of the Shining movie

It was dark and needs refurbishment

The location is excellent, it's literally next to the the tube station. The room is small but clean, one bed is harder than the other, but generally comfortable.

The room's floor is sloping, so are the beds. I feared that the floor was going to collapse for a moment.

Ubicación excelente.

Instalaciones viejas, la ducha no andaba bien.

Good location but the hotel was like a 1970 guest house and could do with a deep clean.

Very dated, bathroom was very small and old fashioned. The toilet did not flush well.

You get what you pay for. The pictures show the reality of the hotel. It's clean but dated. Think of it as a journey to the 70s and you will be fine. We are use to the clean crispness of modern hotels and if you want that book that this is a real throwback

Lots of stairs but it does say that when you book

Directly next to tube station

Woke up to bedbugs. Would absolutely avoid.

Lokacija

Great location for trains to north of uk and Eurostar and at a reasonable price

It’s very basic which suited us just fine. Others may want more spacious bathrooms perhaps

Pues normal con base al precio para ser Londres

No me gustó el baño compartido no funciona bien

Has private bathroom but toilet never flushed properly.

No coffee facilities like it said online. Light didn't work. Floor was on slant.

Location is great

The bed bugs were so bad I couldn't sleep at all and over booked the next day.

Nothing. I could not get into the hotel. It was all shut up at 4.45 pm. My 91 year old father was forced to stay with a friend in Southfield

Everything. Could not get in

Nothing. I didn't get to stay there, because they scammed me.

I was booked to stay at Russell Square Hotel on the 10th of September. Before I arrived for the stay, the staff allegedly found bed bugs in the room and had to cancel my booking. However, instead of cancelling my booking themselves as per Booking.com's policy, they sent me a message on WhatsApp telling ME to cancel the booking. This is a popular scam, because if the hotel cancels your booking then according to Booking.com's policies, they have to refund you. However, if YOU are the one to cancel the booking, then you cannot claim a refund, because you're the one who cancelled. Luckily, I am aware of this, or I'd have been left severely out of pocket. The hotel ignored attempts to contact them from both myself and from Booking.com attempting to resolve the issue. Fortunately, I was able to call Booking.com's customer service team and they arranged alternate accommodation for me, however Russell Square Hotel is NOT a reliable or reputable business. DO NOT stay there, as they may attempt to scam you. I will be submitting a formal complaint with Booking.com to get this hotel removed from their platform. Had they cancelled the booking using the official methods according to Booking.com's policies, I would not be doing this. But seeing as they attempted to trick me into cancelling so that they wouldn't have to refund me, I do not believe they should be allowed to advertise their business here. (See pictures for proof).

Grumpy welcome. Basin missing.

Ubicacion

Es un Hostel muy basico. Frio, antiguo, impersonal.

Great location

Old building. Can do with a bit of cleaning and refurbish. Check in label at the door was a bit confusing. So need better information

The location

Would not advise anyone to stay here. This hotel is far below a 3 star, not even a 1 star. You dont get what is advertised: no tea and coffee making facilities, no wardrobe, no 24 hr reception, could not contact hotel by phone, number unavailable continuously. The hot water was just tepid and water pressure was very low, so unable to shower. Decor was very dated and poor. Both me and my husband were bitten many times over the 2 nights by bed bugs. Over a week later and we are still suffering from them. We stayed in room 6 on the first floor.

Only the mattress

Everything

Location

Everything other than the location

Tesiste banyo yok Ortak tuvalet varmış Başka bir odaya geçince , lavabonun kırık olduğunu , daha doğrusu hiç olmadığını gördüm. Booking’de resimlerde gördüğüm odayı ise kesinlikle göremedim. Kaldığım en vasat otellerden biriydi Ama fiyatı uygundu tabii ki

|I did not take up my room Having accidentally booked a room with a shared toilet I tried to contact the hotel through the website and leaving a message on the mobile, asking to upgrade, but received no response.

Location excellent for my needs

Lots of stairs and bathroom v small buut ok

Nothing

Smelt like mould, covered in dust, seemed like a fire hazard too. Electrical were loose and open

The location is very good, just next the Russell Square Station on Piccadilly Line, which directly goes to the Heathrow Airport. The room was relatively clean and equipped well (TV, desk, chair, drawer storage, small shower room, toilet, large bed, WiFi, towel, shampoo and soap, auto lock door, etc.). The Brunswick Shopping Centre is right across the street. Walking distance to Russell Square, British Museum, even to Buckingham Palace, Hyde Park.

It would have been great if the room was air-conditioned (especially considering the climate change, it was 30-plus degrees). There was no elevator, it was a bit hard to bring up the heavy suitcase. Just a selfish wish-list: micro, fridge, water heater/coffee maker, etc.

Clean

Very old dated bathroom with poor water pressure

It is not called the Russell Square Hotel. It is small crowded with unhelpful staff a separate bathroom and toilet upstairs with constant noise during the night. It should not be on your list of available hotels. It was a case of take the money and damn the consequences.

A small pokey little Hotel next door to Russell Square tube station

Location was excellent, literally next door to the tube.

Broken toilet seat. Decor was very dated but clean

Absolutely nothing at all. Disgusting property

The photos online are not the photos of this disgusting hotel!

Very basic! But bed very comfy and I like the 70s bathroom porcelain. Great to be next door to the fabulous Brunswick Centre - excellent for bookshops, Chinese supermarket, and the fantastic Curzon cinema :-)

I could not lock the window on the front of the building, but was assured that would not matter. No towel provided - but then I found one tat I assumed had been left for me in the front hall. No footmat! No tea & coffee in the room, but at least in London you can usually get tea and coffee at all hours near by.

Nothing at all dirty place do not use go elsewhere. Booked 4 nights stayed 1 got another hotel

Nothing at all dirty place do not use go elsewhere. Booked 4 nights stayed 1 got another hotel

Location for Underground and The British Museum was perfect

Rooms so small, no Tea / Coffee facilities in room, no lift.