Manoir Des Arts Hotel

L'accueil était agréable, avec une boisson de bienvenu, et très professionnel. La chambre dispose d'une grande salle d'eau et de bel espace nuit. Des bouteilles sont offertes. Le petit-déjeuner était très varié et de bonne qualité. Possibilité de faire la lessive moyennant un surplus. Piscine à disposition. Assez proche pour faire un tour de ville à pied. Les interlocuteurs par message sont rapides et contents de pouvoir aider. C'était une très bonne expérience.

Un petit peu plus au-dessus de la moyenne niveau tarif mais pour le reste rien à redire, continuez !

Địa điểm trong khu trung tâm, thuận tiện tiếp cận với các địa điểm du lịch. Nhân viên khách sạn nhiệt tình, phong cách cổ điển là một điểm nhấn rất ấn tượng.

Không gian phòng đẹp

Không

员工服务态度极好。

这个酒店导致我们全部入住人员集体过敏，浑身长东西，检查出来并不是因为食物问题，那就是我们当天住宿的卫生感染问题了，两岁的孩子都很严重。浑身都长满了极痒。

We have to be honest, this hotel is very tired and in urgent need of renovation. We followed recent TripAdvisor 5 star reviews, and we cannot understand how it was rated so high. Having stayed on 2 occasions, for 2 nights and then for 1 night, pre and post our Ha Long Bay cruise, in different rooms on different floors, the same issues are apparent. It would have been a great hotel in it's day. External presentation is just ok. In need of a repaint and tidy up. Similarly, on the 3 accommodation levels. - Carpet in the hallways is filthy - vinyl flooring in some rooms is peeling up and needs replacing - mould spores growing out of cracks in hallway walls - beds ok, linen clean, towels ok - in room safe not bolted down🤣 Room furnishings and decor are good but some items a bit tired.

Beautiful interior

The window in my room couldn’t close entirely, making the traffic noise quite annoying

we are so appreciate wit Mr.minh (hoang?) he’s very helpful staff for our inconvenience. This hotel good breakfast with something roll and soup also good . This hotel a little bit traffic jam in the evening.

Ngay trung tâm TP, tiện di chuyển Phòng sạch Nội thất vintage rất ưng

1 xíu cửa nhà tắm k khép dc kín

De hoge kamers in een mooi hotel.

Alles prima, hier en daar misschien een likje verf.

This has to be the most welcoming and service oriented hotel we have ever stayed in. We arrived early before check in time and they gladly stored our luggage for us, gave us complimentary drinks (the cumquat and ginger tea is amazing!) and recommended a fantastic local seafood restaurant for us to have lunch while they prepared our room. Our room was super comfortable and clean. The hotel is in a great spot for a walk around town to see the gorgeous architecture and parks and to eat local food. Breakfast at the hotel was terrific, with a terrific array of food on the buffet and excellent service with staff on hand offering to make eggs and refilling food as soon as it looked like running low. All of the staff were generous with their time talking to us and answering questions, especially Toan and Van Anh (sorry that we didn’t get everyone’s names!) We would gladly recommend it and hope to stay here again.

The old European ambiance and style.

After the wedding a group of guests were at the pool making noise at 2 am

Here’s a polished, warm, and balanced review you can use or adapt. It keeps the tone positive while gently suggesting the upgrade: ⸻ I had a wonderful stay at this hotel, and what truly sets it apart is the staff. Every single team member went above and beyond—from the hardworking cleaning technicians to the friendly and attentive receptionists and wait staff. Their professionalism, kindness, and genuine care made me feel welcome and well looked after throughout my stay. I also really loved the hotel’s overall aesthetic and décor. The lobby and restaurant are especially inviting—warm, colorful, and thoughtfully designed. Everything comes together in a beautifully eclectic way that feels both comfortable and unique. If there is one area for potential improvement, it would be the carpeting in the public hallways, which shows some age. A future refresh or remodel of these areas would elevate the experience even further and better match the charm and vibrancy found in the lobby and restaurant. Overall, this is a hotel with heart, character, and exceptional service. I would happily stay here again and highly recommend it to anyone who values attentive staff and a welcoming, artistic atmosphere. ⸻ If you’d like, I can make it shorter, more enthusiastic, or tailor it for a specific platform like Google, Booking.com, or TripAdvisor.

Old style

Too noisy. You can hear the motorcycles and car beeping all day long

Staff at the hotel was very welcoming and helpfull throughout our stay. Van Anh helped us arrange transportation to Ha Long Bay in a quick and efficient way. Overall rooms and facilities matched the description online and we enjoyed our stayed at the hotel.

Hôtel dans un bâtiment colonial avec un luxe empreint de nostalgie et de belles émotions. Qu’il est agréable de passer du temps au bord de la piscine ou de siroter un cocktail au bar de l’hôtel. Les chambres sont au niveau de cet hôtel de charme, propres, spacieuses et confortables. Le petit déjeuner est top

Toan and Hoang greeted us with smiles. They’re incredibly insightful and can help you with virtually anything. Room is a bit older but with great character.

The location was great and so was the breakfast

The pool tiles are green , which is a bit off putting, but pool is great once u get in, even if a bit small. Beautiful planting around pool, with palm trees, birds of paradise etc

I took a trip to Hai Phon at the end of the year, and this Manoir hotel was wonderful 🙂 The room was super clean and comfy, and I had a great night’s sleep. Breakfast was really good. The staff, especially Toan, were very friendly and helped me a lot. I’ll definitely stay here again next time I’m in Hai Phon. Thanks to all the staff at Manoi Dis Art Hotel.

Hai phong is a great,friendly city and this is well located to explore it.Beautiful hotel,just a little worn in the bedroom,lovely bar and restaurant and a cool pool area.Food was great.Ate there one night and the excellent Indian kitchen around the corner on the other.Do check out the Central Park in the evenings for dancing groups and funny electric vehicles you can drive around .Locals seem curious and welcoming of western tourists and greeted us warmly rather than constantly trying to sell us something

L’hôtel est très confortable, les chambres sont propres, le restaurant est très bon avec des prix plutôt abordables, le petit déjeuner est excellent! À 15 minutes à pied de la gare ferroviaire. Je recommande!

Rien

Great location and design

Facilities is a bit outdated

Excellent service. Very polite and helpful staff. Central location.

Beautiful hotel and friendly friendly staff treated classily Mrs. Van Anr and Mr. Gizon and all the staff both the reception and the restaurant

Manoir Des Arts Hotel is such a charming gem in the heart of the city! The moment I arrived, I was captivated by its elegant design and timeless style - a beautifully restored old mansion from 1936 that perfectly blends French colonial charm with modern comfort. Every corner feels thoughtfully decorated, especially now with their creative Halloween setup, which adds a warm festive touch without losing the hotel’s refined atmosphere. My room was spotless, well-organized, and very cozy, with all the details showing great care. The pool area is simply lovely, peaceful and ideal for relaxing after a day of exploring. The location couldn’t be more convenient, just steps from local attractions, cafés, and Hai Phong Station. What made my stay truly memorable, though, was the staff. Hieu, Van Anh, and Hoang at the front desk were exceptionally friendly and helpful, always greeting me with genuine smiles and going out of their way to make sure I had everything I needed. Highly recommended!

Joli vieil hotel très bien placé

Un peu vieillissant tout de même, personnel un peu empressé

A really elegant and beautiful hotel with superb staff (Van Anh, Toan and Don). Highly recommended if you're tired of staying in high rise towers!

A wonderful Hotel with lots of historic charm and in a great location. The rooms are a good size and very clean. The bar and restaurant are also excellent. The best part is the staff, very friendly and accommodating. Anastasia in particular was very helpful and knowledgeable. Will definitely return

Van Anh was very helpful n friendly worker. Delicious breakfast n nice outdoor swimming pool.

None.

It was the great trip at this hotel. Specially Ms. VÂN ANH, she is warmly, supportive and know everything about Hai Phong.

Sehr nettes Personal und ein sehr schöner Pool.

A lovely old building, full of charm, atmosphere and history. The rooms are large and clean. The bed and pillows very comfortable and the air con perfect. Although rated 4 stars it feels like a five star experience. Amazing service from the staff: Jason Pham, Thomas, Tran, the lovely Anne, and the very special Tuan and Mr VIN. They organised scenic flight of Halong bay, scooter rental and helped me out with many little details. Special thanks to Jason Pham. He made sure my stay was safe and is very attentive to the guests - as all his team is. Oh and the pool - amazing! I will stay here again!

Amazing stay, staff, facilities and food fantastic. Van Anh, Toan and all the staff were absolutely fantastic. Highly recommended.

Excellent Hotel. The service is very professional. Jason and Thomas did amazing work organising cars, tours and scooter rental for me. Anything you need they will look after you. All the staff are great. Thank you Mr Tuan for the excellent food service and Mr Vin for security and driving. The rooms and beds are excellent and the pool is beautiful clean and well maintained. The Hotel is centrally located but in the more quiet old quarter. I would definitely stay here again.

A really delightful hotel. The hotel was beautifully decorated, perfectly clean and the breakfast was fantastic. The staff spoke excellent English and went the extra mile to be friendly and helpful - a special mention to Van Anh who was really lovely! An easy walk from the railway station. We wouldn’t hesitate to stay here again.

Manoir Des Arts Hotel is perfectly located – just a short walk from the train station and the Opera House, surrounded by lovely cafés, tea shops, restaurants, and other local conveniences. Coming back to Manoir Des Arts with my family after six years was truly heartwarming. Ms. Van Anh and the front desk team welcomed us with such professionalism and genuine care – something I rarely experience even at hotels in North America. They even surprised my mother with a cute birthday cake, which was such a thoughtful gesture. I believe the service and the people are the hotel’s greatest strengths. The facilities are satisfactory and well worth the reasonable price. The garden and pool area are beautiful and airy – perfect spots for taking memorable photos. Breakfast was good, with more variety than I expected, though not particularly outstanding. Overall, I highly recommend staying at Manoir Des Arts Hotel and experiencing their warm hospitality for yourself.

I had a wonderful stay at Manoir Des Arts Hotel. The breakfast was delicious with plenty of choices. The staff were very friendly, especially the receptionist who was very kind and helpful. Highly recommend this hotel!

Convenient location, excellent breakfast

We had a wonderful time staying at the hotel. A very warm and friendly and special thank you to Miss Van Anh hand written welcome greeting note which is very personal 😊

Perfection. This was exactly what I needed for a day of relaxation and rest. The hotel is absolutely stunning, and the staff is world class.

Superb hotel, the pink welcome drink on arrival was delicious, beautiful room, friendly helpful staff, Jason was exceptionally helpful, as was the restaurant manager great breakfast, good museum next door, worth a visit!

我喜歡這種老房子的裝潢風格，早餐出乎意料的好吃。

木門隔音不好講話會聽到

Here are my criteria in rating places I have been to through my travels: clean room, comfy bed, good shower, decent toilet paper. This eighty three years old French created Grande Dame Manoir Des Arts not only satisfies all my expectations, it manages to check all the boxes of splendor, artistry, sophistication associated to four star rated hotels. And it has Character. I am running out of praise for the Manoir. Splendide merveille!

Nice hotel, nice room. I got a room on the 4th floor facing the street. Noise was no problem. The reception staff found and booked a bus ticket for me to my next destination, door to door, which worked perfectly. Again, cảm ơn rất nhiều!

Breakfast is mediocre.

Frühstück

Klimaanlage war schwer einzustellen

The hotel is very beautiful, and the staff is kind and helpful. The cruise ship program was excellent, and the driver picked us up and dropped us off on time. The food and drinks were delicious and tastefully presented. The staff speaks English well. The hotel is so nice that I almost don’t want to leave, because I can enjoy myself inside as well, eating, drinking, swimming, all in a very beautiful environment. We would definitely come back!

Charming and cosy without being too small Pool garden and conservatory area is bet nice

No issues

Great

No issues

Unique hotel with plenty of old world charm and character. Clean rooms and very very good service from all staff

Disponibilita' dello staff

We had a lovely stay here at Manior Dee Arts Hotel. The staff were incredibly friendly and accommodating with any request. Van Anh on the front counter was friendly and organised early check in for us. We had breakfast, lunch and drinks here at the hotel. Everything we drank and ate was very tasty. The room was great too, good size and very clean. The facilities were awesome, with the cafe, restaurant and lounge downstairs. Also the outdoor pool area was really good, the pool water was cold! Very refreshing in this warm and humid weather. Highly recommend staying here, we will definitely be back!

The hotel is located in Hai Phong’s Old Quarter, right next to the Hai Phong Museum, the City Opera House, and a well-known spicy bánh mì shop. I stayed in Room 409, which had a boutique-style design and good amenities. The bed was comfortable and just right. For breakfast, since I’m vegetarian, I asked the restaurant to prepare the instant noodles I brought along, and the staff were very accommodating and kind. Ms. Quynh from Sales Team was incredibly helpful and thoughtfully arranged all my requests. Mr. Hieu at Reception recommended Bep Phuong Hong restaurant, which turned out to be a great fit for our family. The hotel’s driver was well-organized and friendly. Thank you so much to the hotel team — looking forward to coming back! Phuong Tran

Great hotel, a real charm to it. Helpful staff.

A rather isolated location.

Good service, convenient location.

The mattress was old? Or maybe just too soft for me.

The location is very convenient and easy to get around. The room is clean comfortable and well maintained. The price is very reasonable for the quality of the stay. The service from the staff is excellent. I felt truly welcomed and well taken care of throughout my stay.

The breakfast could have a bit more variety

The staff were amazing nothing was too much trouble. They not only gave us directions to places, but showed us the way

We had a lovely stay. Everyone was helpful

Very good service through and through, Jason helped greatly to find a dentist for my father’s tooth issue aswell as recommending a great spa massage treatment. All amazing thank you for the service👍

Ett underbart vackert hotell med fantastisk service

We had a quick overnight stay, checking in around midnight due to a delayed flight. Despite the late hour, we received a warm and friendly welcome on arrival, which was much appreciated. The hotel is a beautiful old building with lovely character, reflecting an Art Deco style throughout. In the morning, we were greeted by more welcoming and attentive staff, and the breakfast was delicious — a perfect start to the day. Although our stay was brief, the experience was memorable. We’d definitely stay here again!

The hotel is very wonderful Staffs are very nice, friendly Breakfast tastes very good too u should go there when u visit Hai Phong city

街の中心部にありとても便利です。クラッシックな感じのホテルでお部屋は広く調度品も美しく清掃は行き届きアメニティもすべてそろっていました。シャワーのみでしたが温度も調節でき水量十分でちゃんと仕切りのドアがあるので洗面所が濡れることもありません。朝食会場も広く雰囲気がよくメニューも盛りだくさんでした。フロント、レストラン、ハウスキーピングの方々すべてが感じがよく素晴らしいサービスでした。朝食はフォーや地元ならではの麺も日替わりで提供されていました。卵料理もリクエストにより色々作ってもらえます。味はとてもよかった。プールがあり泳いでいる人もいました。このホテルを選んでよかったです。強くおすすめできます。

We checked in very late, and were not helped with our luggage. No food options availabile, and had to walk for 10 mins to get to a convenience store. Needed a kettle to clean medical equipment, but kettle in room had a plug that didn't fit any of the sockets(!) - not fun having to sort that out at midnight!! Hotel just felt a bit tired and I appreciate that the check-in guy was not thrilled with us arriving at 11pm, but we were exhausted after a 7 hour road journey, so it would have been nice to have had a warmer welcome and no problems with the kettle etc. Breakfast was nice and morning staff more friendly.

We had an outstanding stay at Manoir Des Arts Hotel! The staff was so welcoming, friendly, and helpful. We felt so lucky to stay here. We stayed in a suite, which was beautiful and spacious! The main floor of the hotel had beautiful artwork and designs. We enjoyed a lovely dinner at the main restaurant, and the breakfast buffet was a treat (the chicken pho at breakfast was a highlight!) 10/10 would recommend!

We were graciously welcomed on our arrival. All staff were very attentive to us. Our suite was spacious and comfortable. Dinner we had an unexpected ( I think) piano recital, which was beautiful. The food was delicious, Breakfast was wonderful, and the crab pho was delicious.

The service quality is very good, the food is delicious and sophisticated, especially the “Banh da cua Hai Phong” is very delicious, must try. The staff is very enthusiastic and professional. The space is designed in neoclassical style, French style of the early 20th century. The room design is a bit small. The swimming pool is small but clean.

Beautiful hotel, very centrally located. We came for a night stay and loved this hotel. It was quiet. Pool was small but perfect and beautiful surrounds. Breakfast was very generous and would appeal to even the pickiest of eaters. Hint: their cocktails and mocktails are delicious and worth a late night drink by the pool. We have to thank Jason, the customer service Manager, who went above and beyond for us and made us feel very welcome. Would definitely stay here again.

Highly recommend! I stayed here for 7 nights and felt great the whole time. Everyone in the staff(Van Anh and all her co-workers) from the receptionists, waiters, cleaners, etc. were all very helpful and kind. Location is good, cleanliness is good. No complaints. They made my time in Haiphong a great one!

Not much of a complaint, but the building is a little old. In my opinion it gives the space a nice rustic feeling, as it's still clean and well kept, but it might not be everyone's style.

We had a lovely stay at Manoir des Arts! We arrived around 10pm and were warmly welcomed by Heiu, who checked us in. He was very accommodating, friendly, and spoke English well, which made the check-in process smooth and enjoyable. Our room was clean and comfortable. It came with just one key card, and since the air conditioning wasn't on before our arrival, it did take a little time to cool down — something to note if you're arriving late. Still, it didn't detract much from our overall stay. One evening, we went down to the lobby past 11pm and noticed the lights were off. While it was a bit surprising for a hotel with 24-hour check-in, we assumed it was part of their sustainability efforts, which we actually appreciated overall. The hotel has a strong eco-friendly focus, using paper in trash bins instead of plastic, and offering reusable slippers and laundry bags. It’s a nice touch that shows their commitment to the environment. Most of the hotel staff spoke English and were easy to communicate with, which is a big plus for international travelers. All in all, we had a great experience and would definitely recommend staying here — comfortable, welcoming, and environmentally conscious!

Fantástico hotel de estilo colonial, personal super atento, todo facilidades y gran buffet de desayuno

Very friendly, helpful staff. Location very convenient for the city museum. Very large comfortable room. Transfer from Ha Long bay was well executed.

The hotel service is truly incredible, the bar, the restaurant, everything is brilliant! Thanks to Jason for his kindness and his perfect service. All the staff is trully nice, the pool is also great. The restaurant is an expérience to do 🙌🏽

close to everything, good staff and very helpful

good location can access anywhere, safe area and close to everything

The staff were exceptional. From allowing us to drink our own wine in the bar to recommending a really great seafood restaurant down the street. The property was spotlessly clean and it has a lovely courtyard where we had breakfast.

Because it’s an older hotel some areas could do with a bit of an update

We loved having the opportunity to sleep in a building that was 100 years old. Really stunning design. Room was spacious. Everything worked well. Breakfast was more than amazing. Help from the reception staff was off the charts. They really saved our bacon on booking some ferry tickets out of Phu Quoc. They did a great job. All the service was incredible. We booked a very worthwhile cruise in Halong Bay too. They got us on the tour at the very last minute. Much appreciated.

Nothing not to like about the hotel itself. But it was a little bit hard to find places to eat outside the hotel.

It was a really nice hotel, with the really helpful staff.