The Princess Victoria

Lovely presented pub right on the Main Street but we didn’t hear any road traffic to keep us up at night. Clean and luxury room with air con!! The pub was great for a drink and food too. There’s free on street parking on the surrounding roads on the weekend too! Will come again :)

Nothing bad at all!

Loved the whole place and vibe was really cosy and warm feeling

There was a dirty towel in the bathroom and floor was very sticky in the room

2nd time staying, different room this time. Very nice and very comfty

Because its on a busy road maybe earplugs? Shower pressure could be better and handle on the toilet.

Lovely clean well designed room

well to be honest it was advertised as hammersmith but was in Shepards Bush. no parking and staff where rude.

the place was stuffy we did not stay

La décoration est très jolie et il y a peu de chambres, ce qui rend l’hôtel plus calme aussi. Le bar est très beau et le check-in était très rapide

On a du attendre l’ouverture de 10h pour pouvoir rentrer dans le bâtiment (qui est un restaurant) afin de déposer nos affaires. Nous étions arrivés vers 9h donc nous avions du poser nos bagages ailleurs le temps de revenir à l’hôtel. De plus, l’hôtel est assez éloigné mais reste très beau et sympathique

Great decor and atmosphere. Staff very pleasant, friendly and helpful. The room was perfect, welcoming air conditioning and comfortable bed.

Nothing

The bar downstairs was lovely and had a relaxed atmosphere

The stairs to the rooms were steep, the bathroom needed updating, broken toilet seat which we had to fix on a daily basis. The shower head was broken and keep falling off the holder. We never complained, we just wanted to put our heads down after a chaotic few days. Would we stay there again maybe not but it's not the worst place we've stayed.

The aircon was fab as it was very hot outside - The staff were great and check in and out was easy.

The fridge light came on but was cold so the milk went off - window could have done with a clean as was dirty and cobwebs. Room was advertised as a king size bed which was lovely but the room is small.

Good staff and clean

I’d been given the impression that it was nearer to Wembley from booking.com No mention of for flights of stairs to the room. I have limited mobility and no assistance was offered to get to the room.

Il pub storico sotto le camere è molto carino ma le camere non sono all altezza piccole, sporche e poco sicure

La Camera matrimoniale non è da considerare matrimoniale È piccolissima. ha un letto piccolo attaccato al muro da un lato. Appena entri nella stanza trovi subito il letto davanti che non riesci a muoverti. Nessun armadio ma solo due grucce per i vestiti . Frigorifero non funzionante e macchina del caffè con zucchero in zollette dentro un barattolo sporchissimo . Muri scrostati e vetro della camera che non viene pulito da chissà quanto tempo. Per il prezzo pagato è davvero mediocre

The pub is a great building with so much character and history. The staff were so helpful and friendly. The room was tastefully decorated, clean and had everything we could ask for. The 24 hour door was a bonus.

Air con was great in hot weather Staff very friendly and helpful Located perfect area and fairly quiet

No issues at all , perfect place to stay if you are in London an event

There was aircon The staff were friendly enough and while I didn’t eat in the restaurant there was a decent menu

The rooms look ok at first glance but It’s wasn’t as clean as it should have been.The TV remote didn’t work. Tea bags were loose in a pot not very hygienic. There are no staff on the premises overnight and as a solo female traveller I didn’t feel safe. Especially as I was woken at 12:20am by someone moving lots of furniture in a function room below me. I actually tried to find another hotel at 1am to move to as I felt very vulnerable hearing male voices outside my bedroom door and knowing there were no staff available.

didnt have breakfast location very handy to family

didnt like that no hosts in the property (pub) overnight so potentially could have been only one in building outside door did not shut well and on several occasions was ajar on arriving access up four flights steep stairs

Easy to get to Central London - reasonable walk to Shepherd’s Bush Market & Underground; clean & comfortable room

The bedrooms are above the Princess Victoria pub - up 4 flights of stairs and no elevator! It was daunting going up and later down with luggage; after hours access is also challenging with a tricky keypad (the access code is provided at check in); this accommodation is not recommended for anyone with mobility issues!

Excellent value! AND you get a discount on food and drink in the floor level pub. Delicious food!

No lift, but staff was available to help with getting luggage up steep stairs!

The food was great, the service was excellent and the room was lovely.

Some of the shower head was blocked

Nothing

Everything

Helpful staff, clean and comfortable room

Nothing everything ok

The room facilities are excellent. The bed was wonderful and I slept without getting up once until morning. The bathroom was excellent and the shower temperature was just right. there was a heated towel rail. There was also air conditioning that worked, a Nespresso coffee machine with espresso cups along with the tea mugs. Also I found a Remington hair dryer in the top drawer.

The stairs were a killer, there is no accessibility apart from an accessible toilet in the ground floor restaurant. Although the restaurant was good, there was no breakfast. This was a massive disappointment because I was led to believe that my booking included breakfast

Flexible check in progress - staff helped do this remotely which is appreciated. On street parking is nearby (permit Monday -Friday) Clean room with a coffee machine, clean towels etc

Hot tap was really hot and difficult to use as a result. Plumbing was non standard (toilet flush and taps).

Friendly staff flexibility on arrival time

Smack between 2 tube stations, 15 min walk either way. Room was clean, nicely decorated and the bed was comfortable. Staff were friendly and helpful.

Nothing to complain about.

Bigger room than last time we booked. Decor and touches all v grand. Air con extra good touch as it can get hot.

Hot water ran out completely midday Saturday when getting ready for wedding- seriously not helpful and they had a pub full downstairs so must have had water. V poor that it just ran out completely.

Good

Okay

Friendly staff, good location for Bush Hall and O2 Hammersmith. Room we chose was good size, the Sunday roast was absolutely amazing and discounted for residents.

Only one minor negative the cloth blind needs replacing, old, a bit grubby and tired so detracts from the rest of the room.

The pub looked great, very atmospheric. The room was nicely decorated and the art was unique. Comfortable bed.

The window dressings in our room had a lot of mould on it, and so did the grout in the shower. There was no milk for the coffee machine.

Well located, just outside of what would be a busy area at night time, so the area was quiet for sleeping.Residents get a good discount on meals. The food we had there was good. Room was good but the shower in “Bronx” could do with a little maintenance, otherwise it was a good place to stay.

Apart from the dodgy shower, there was nothing else not to like

I thought the room was nicely decorated

Room was kind of dirty. In particular, the fabric blind seemed to have some sort of mildew on it. I think this is because the bathroom ventilation is broken

People very helpful.

Nothing very happy

Good location, staff very friendly.

Had problems with the shower, unable to get cold water. Only very hot water, which would have burnt your skin. Lights not working properly. Other than that, all was good.

Very friendly staff, lovely food and great gin selection.

Room faces the road, if you're a light sleeper bring earplugs.

Very friendly, helpful staff Comfy bed Good location for visiting family Tasty food

Upkeep of bedrooms could be improved

It was good location for the hospital at a reasonable price. The staff were excellent and very friendly. The bar area was really lovely with a good atmosphere.

The aircon and main light didn’t work in our room. We had to sleep with the window open as it was hot in the room, which made it very noisy being on tu main road. Otherwise, will consider staying again!

Comfortable bed, clean and lots of little extras which made it an enjoyable stay.

Would have been nice if a continental/ light breakfast was available.

Smart looking city bar, good pub grub, good welcome

Bar was a bit chilly, needs a fire in cold months. Bedrooms were stylish but both hallways to rooms and rooms are showing a bit of wear, windows need better cleaning care. Overall good

Location with bus stop right outside. Very friendly staff on arrival. Nice food options in restaurant with a discount for staying. Room was high up so not affected by noise from bar particularly.

The bathroom needed to be cleaner and the mugs provided for drinks were both filthy with coffee stains down the side and inside them. One glass also had lip marks around the top. There was a lot of black fluff in the bedding- not sure what that was. Only gripe was the cleanliness as the room itself was otherwise fine and comfortable.

What a quirky, authentic Victorian-era pub/hotel. Fabulous bar and restaurant - used in the filming of Guy Richie's film The Gentlemen - that was once a Victorian gin palace and, seemingly, hasn't changed. Food was great, beers were good, room was quirky and functional, staff were all very friendly. Happy Hour drinks are two-for-one between 5pm and 7pm and there was a 33% discount on food for residents of the 6 bedrooms.

It was just a shame there was no breakfast on offer, as I'm sure this would have been amazing as well.

Location

Windows rattled all night. I got food poisoning from my evening meal. As there was no one about when I checked out there was no one to report it to.

Great area for us as travelling for a concert. Tube not to far away, loads of busses. Nice room but quite dated needs a little TLC. Discount available in the pub restaurant.

Event on in the function room on the Saturday so it was really noisy till gone 1am. Place could do with a little TLC looks quite scruffy in parts.

Great venue, we were there for a wedding so was ideal. Staff really helpful and friendly. Beautiful old pub and the food is fantastic. Would highly recommend.

There is no breakfast facilities on site, this was fine for us though. Shower was super hot and was difficult to make colder.

The place was lovely and staff friendly , great food in the pub too and good value.

The guests in the room next door were noisy when they came in.

😊

😊

the property was in a good location and there were a lot of nearby restaurants and grocery stores, and there was a bus stop in front of the hotel and a nice bar belonging to to the hotel.

the coffee maker and the kettle were not clean and they were a little rusty.

Warm and friendly Food in the pub was delicious Rooms were lovely Just what we needed for our short trip to London

Room was very comfortable and well maintained. Facilities really good, a lovely big shower.

Lovely staff, good food in the restaurant (you get a 30% discount on food if you are a guest), attractive decor, comfortable bed, warm room.

Very good localization

Excellent attention!!!

Super cute pub and Inn. Great service. Great location

Na

Restaurant food was excellent and staff really helpful. Busy time of year but still had great service and fantastic meal Great location for O2 Shepherd’s Bush as walkable Room was good with nice bathroom and coffee machine No noise from road Good value

Great location, large comfortable rooms and excellent food.

Only the location The pub downstairs was beautiful

When we arrived there was a function in so no where to sit as all tables were reserved- it was a huge works party in making our stay noisy when we went to bed.. the bedroom light switch was faulty.. it randomly worked!! Needs urgent attention.. not particularly clean.. drains on the sheets and holes in the blanket 😱😱

This hotel suited us as we were travelling for a concert in the Shepherd's bush arena. The beds were really comfortable and the staff were lovely to deal with. The building itself is beautifully decorated and the room was well equipped with safe, tea and coffee facilities, towels, hair dryer. I would highly recommend this place for anyone needing a comfortable place to stay in West London. Busses right outside the door.

They wouldn’t let me have an invoice.

Very poor wouldn’t send me my invoice.

Lovely room, comfortable bed, perfectly sound proof and exactly what we wanted. I think the rooms are great value for money. The pub downstairs also had a nice atmosphere.

The water pressure on the shower kept switching off. I think it might have just been the time of day we were using it.

No heating in the room - dsidn't work

Great location for O2 Shepherd's Bush and train station. Lovely ly staff and food was fabulous. Highly recommend.

Loved the character, architecture and decor. Friendly staff. Clean and tidy. Comfortable bed. TV good. Not noisy. Spacious Nice towels and bedding

Couldn’t pull down blind opposite bed. Toilet didn’t flush well Couldn’t get shower to work properly. Water very hot. Couldn’t use hand held shower and as water was so hot , couldn’t stand directly under overhead shower. Could have done with some milk pods and normal T.bags. Coffee was good though.

It was clean staff where great and gray place to stay

Great location, great room, amazingly comfy bed!

Ideal location, friendly staff, clean rooms, facilities good. Lovely property.

Great staff very friendly.

This place gets good reviews so hopefully we were just there on an off day. The building itself is a super cute typical english pub. Great bar, great restaurant with amazing specials. The staff was really nice too. Unfortunately, the state of the rooms and the hotel areas need a massive cleaning and update. Be aware that the hotel rooms are on the 3rd floor and there isn't an elevator so dragging your cases up 2 flights of narrow steep stairs is no fun. The carpet in the stairs is literally disgustingly dirty. The rooms are well appointed and look good, but upon entering they smelled of cigarette smoke, as the windows are open to the area below where everyone is sitting outside and smoking. I closed the windows and that helped, but the AC never did work properly, so until the smokers left it was pretty stuff. The carpet in the rooms is very odd, like a jute material, that would be impossible to clean, so that was pretty nasty. The bathroom and shower looked great, but the shower did not work properly and just dribbled out a sad stream of water that would stop every so often. I would say the place is cute but overall shabby. The worst part though is that both us and our friends staying in the next room woke up to disgusting bug bites all over our bodies. I can't think of anything else it would be but bed bugs, so when we got home we had to disinfect everything. Like I said, the pub and the restaurant downstairs are very good and worth a try.

Enjoyed my stay.