Pont de la Policia Nacional
Pont de la Policia Nacional, 07012 Palma de Mallorca, Spain- Attraction
English
Hotels in Palma de Mallorca9.1Exceptional(6,065 reviews) 
86% match
83% match
83% match
Protur Naisa Palma Hotel
by Protur Hotels
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About this hotel
Luxurious Accommodation
Protur Naisa Palma Hotel, nestled in Palma de Mallorca, offers 4-star accommodation with a terrace, private parking, and exquisite dining options. The air-conditioned rooms are elegantly furnished, equipped with modern amenities, ensuring a comfortable stay.
Relaxation and Wellness
Indulge in ultimate relaxation at the spa and wellness centre featuring an indoor pool, fitness centre, and sauna. Unwind in the shared lounge or opt for a soothing massage after a day of exploring the city.
Convenient Services
With a concierge service, tour desk, and multilingual staff, your every need is catered to effortlessly. Explore the area with bike or car hire services available on-site, and make the most of your stay with the paid airport shuttle service for a seamless travel experience.
Book your stay at Protur Naisa Palma Hotel for a memorable and rejuvenating getaway.
Nearby Attractions
Pont d'en Moranta
Pont d'en Moranta, pont d'en Moranta, 07012 Palma de Mallorca, Spain- Attraction
Pont del Fortí
Pont del Fortí, pont del Fortí, 07012 Palma de Mallorca, Spain- Attraction
Plaça de Serralta
Plaça de Serralta, Camp den Serralta, Palma de Mallorca, Balearic Islands, Spain- Park
Plaza Industria
Plaza Industria, Camp d'en Serralta, Palma de Mallorca, Balearic Islands, Spain- Park
El Ciclista
El Ciclista, Plaça de la Feixina, 07012 Palma de Mallorca, Spain- Sculpture
Pont de la Porta de Santa Catalina
Pont de la Porta de Santa Catalina, 07012 Palma de Mallorca, Spain- Attraction
Device to root out evil
Device to root out evil, Plaça de la Porta de Santa Catalina, 07012 Palma de Mallorca, Spain- Public Art
Pont del Tirador
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Can Forteza del Sitjar
Can Forteza del Sitjar, Carrer de la Concepció, 07012 Palma de Mallorca, Spain- Historic
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Porta de Santa Catalina
Porta de Santa Catalina, Santa Catalina, Palma de Mallorca, Balearic Islands, Spain- Park
Important Information
When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Stay Details
Check-in from
02:00 PM
Check-out by
11:00 AM
Parking
PAID
Children
Allowed
Pets
Not allowed
Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Cycling
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Golf course
Soundproof rooms
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Car hire
Sauna
Massage services
Spa/wellness center
Barber/beauty shop
Non-smoking throughout
Private parking
Outdoor pool
Sun terrace
Private check-in/check-out
Daily housekeeping
Designated smoking area
Accessible parking
Airport shuttle (additional charge)
Shared lounge/TV area
Parking garage
Concierge service
Special diet menus - on request
Wheelchair accessible
Allergy-free room
Snack bar
Heated pool
Electric vehicle charging station
Vending machine - drinks
Indoor pool
Toilet with grab rails
Vending machine - snacks
Baby safety gates
Lower bathroom sink
Public Bath
Higher level toilet
Pool bar
Rooftop pool
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Airport drop off
Airport pick up
Coffee Shop on site
Fruits
Shallow end
Spa/wellness center services
Steam room
Beauty Services
Manicure
Pedicure
Hair Salon Services
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Broadcast Live sport events
Room Types
Double Room (1 Adult + 1 Child)
Up to 2 guests22 sqmQueen bed (151-180 cm wide), 2 Twin bed (90-130 cm wide)
Guests will have a special experience as this double room provides a pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar and a tea and coffee maker.
Sleeps
Up to 2 guests
1 adults · 1 children
Beds
Queen bed (151-180 cm wide), 2 Twin bed (90-130 cm wide)
Room details
22 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerBathrobeRadioDeskPrivate bathroomHeatingSlippersSatellite channelsInterconnected room(s) available
Double Room Single Use
Up to 1 guestsDouble bed (131-150 cm wide)
1 Double Bed OR 2 Twin Beds
Soundproofed room
Internet - Free WiFi
Entertainment - Smart television
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 1 guests
1 adults
Beds
Double bed (131-150 cm wide)
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerBathrobeDeskPrivate bathroomHeatingSlippersInterconnected room(s) availableWheelchair accessibleDaily housekeepingPremium beddingBlackout drapes/curtains
Double or Twin Room
Up to 2 guests22 sqmQueen bed (151-180 cm wide), 2 Twin bed (90-130 cm wide)
This double room has air conditioning and flat-screen TV.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide), 2 Twin bed (90-130 cm wide)
Room details
22 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerBathrobeRadioDeskPrivate bathroomHeatingSlippersSatellite channelsInterconnected room(s) available
Single Room
Up to 1 guests22 sqmTwin bed (90-130 cm wide)
The pool with a view is the standout feature of this single room. Offering free toiletries and bathrobes, this single room includes a private bathroom with a shower, a hairdryer and slippers. This single room is air-conditioned and has a flat-screen TV with cable channels, soundproof walls, a mini-bar and a tea and coffee maker. The unit has 1 bed.
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-130 cm wide)
Room details
22 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerBathrobeRadioDeskPrivate bathroomHeatingSlippersSatellite channelsInterconnected room(s) available
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(6,065 total)
Provider-sourced guest reviews.
9/10
Reviewed Sep 19, 2026Ya nos hemos alojado varias veces porque es un hotel muy cómodo y acogedor, y siempre hemos estado muy a gusto. La ubicación es muy buena, el hotel está nuevo y muy cuidado, las camas son comodísimas y el desayuno y la comida tienen muy buena calidad. El personal es muy amable y también valoramos mucho que tenga parking, spa y piscina.
La habitación estándar es algo pequeña y el precio nos parece elevado para lo que ofrece, aunque probablemente influya la alta demanda de Palma. El panel de luces es poco práctico, sobre todo si necesitas gafas para distinguir bien los botones. Además, una mañana mi marido salió de madrugada a hacer deporte y, al salir de la habitación, se encendieron de golpe todas las luces mientras yo seguía durmiendo, así que me despertó. La cortina tampoco es totalmente tupida y entra bastante luz desde primera hora. Esta vez también tuvimos un problema al llegar por la noche porque la puerta del parking no funcionaba y tampoco respondían al teléfono, aunque entendemos que fue algo puntual.
10/10
Reviewed Sep 19, 2026Vriendelijk en behulpzaam personeel, ook erg schoon en een heerlijk ontbijt. Ook een prima locatie.
9/10
Reviewed Sep 18, 2026Very gpod selection .Better than most
Light switches were difficilt to see in the dark !!
9/10
Reviewed Sep 17, 2026The hotel is well located, the rooms spacious and comfortable and very clean, the rooftop pool was excellent. Breakfast was nice and varied and the staff were all very friendly and accommodating.
7/10
Reviewed Sep 17, 2026Sauberkeit und Lage
Personal vermittelt keine Servicemoral
10/10
Reviewed Sep 17, 2026Die Lage, das Service und das umfangreiche Frühstücksbuffet
10/10
Reviewed Sep 17, 2026Sentralt , frokosten, veldig fint hotell, bassengområde , vi var veldig fornøyde med alt ,vi var 5 venninner
Ingenting
9/10
Reviewed Sep 16, 2026Location and staff were very helpful, spa and roof top nice touch. Any issues reported were resolved.
Pillows! They were not comfortable. More like lumpy cushions than pillows. Made sleeping awkward.
10/10
Reviewed Sep 16, 2026Le personnel dont Raùl ! Très aimable et aidant
Rien
8/10
Reviewed Sep 15, 2026Ich war vor 3 Jahren schon einmal in diesem Hotel. Die Zimmer sind grosszügig und sauber. Das Frühstück war reichhaltig jedoch war der Kaffee dieses Mal leider ungeniessbar (lag an der defekten Maschine). Das Hotel liegt wunderbar in Gehdistanz zur Innenstadt. Der Pool auf dem Dach ist ein Highlight. Schade schliesst die Bar auf dem Dach schon so früh.
Leider war der Haarfön defekt - dies hätte man im Vorfeld nach der Reinigung des Zimmers prüfen sollen. Die Reception hat aber innerhalb 5 Minuten einen brandneuen Haarfön vorbeigebracht.
8/10
Reviewed Sep 15, 2026Très agréable hôtel et personnel sympathique souriant Chambre très propre
10/10
Reviewed Sep 15, 2026Tutto perfetto dalla S.P.A. ALLA COLAZIONE
9/10
Reviewed Sep 14, 2026lovely location, great breakfast, clean, lovely pool area
10/10
Reviewed Sep 14, 2026The property itself was absolutely fantastic. The pool, breakfast, rooms, and overall experience exceeded our expectations. Everything was well maintained and up to a very high standard. We had a wonderful stay and will definitely be recommending this place to anyone travelling to Mallorca
9/10
Reviewed Sep 14, 2026Location building and Lorence at front desk He is so so so nice !!!very helpful and friendly
10/10
Reviewed Sep 14, 2026Geweldig uitzicht
10/10
Reviewed Sep 13, 2026Veldig bra frokost
10/10
Reviewed Sep 11, 2026War alles super,unfassbar nett das Hotelpersonsl,toll ausgestattet,Lage top. Das Frühstück bietet alles was das Herz/ den Magen begehren kann:-)
10/10
Reviewed Sep 11, 2026Alle sind sehr freundlich und hilfsbereit
10/10
Reviewed Sep 11, 2026Sehr angenehmes Hotel in Palma, gut erreichbar und trotz zentraler Lage ruhige Zimmer. Schönes Frühstücksbuffet mit lokalen Produkten.
Fahrräder können zusätzlich gemietet werden, als Service wäre es toll, diese für einen kurzen Ausflug in den Preis der Übernachtung zu inkludieren.
9/10
Reviewed Sep 11, 2026Excellent hotel with fantastic facilities just a short 10 minute walk into the centre of Palma
Nothing !
9/10
Reviewed Sep 11, 2026Limpieza, amabilidad y muy bien situado. Muy cómodo y tiene parking.
10/10
Reviewed Sep 11, 2026The hotel was very clean and the staff were welcoming and helpful throughout our stay. It is located in a great spot, about a 20-minute walk from the historic old city center. Additionally, it is very close to the vibrant Santa Catalina neighborhood, meaning we were just steps away from a good variety of different restaurants and coffee shops. Highly recommended!
Its proximity to the police headquarters made the area feel very safe. It did get a bit noisy at night because of this, though we appreciated that they did not turn on their sirens.
10/10
Reviewed Sep 11, 2026Locația perfectă . Hotelul este bun, recomand
Cu părere de rău, în ultimele zile am observat câteva situații legate de bucătărie. În special, am observat că uneori vesela era scoasă din mașina de spălat fără să fie verificată dacă a fost spălată corespunzător( urme de cafea în ceașcă , sau ruj ) .
10/10
Reviewed Sep 11, 2026Very comfortable, great breakfast, good location.
Our only complaint was low water pressure in the shower sometimes.
10/10
Reviewed Sep 10, 2026Aamiainen oli erinomainen, siisteys ja rauhallinen.
Ei ollut mitään, mistä en pitänyt, kaikki oli hyvin.
9/10
Reviewed Sep 9, 2026Allt var toppen. Endast sängen som var nerllegad och detta framförde vi till personalen. Detta var info som de kände till. Läget är outstanding.
Sängen se ovan.
10/10
Reviewed Sep 8, 2026Very central. Clean and comfortable with good facilities.
We liked everything.
10/10
Reviewed Sep 8, 2026Great location
Everything was great
10/10
Reviewed Sep 8, 2026The breakfast and the location was outstanding. The indoor pool was very good as well
Everything was great
9/10
Reviewed Sep 8, 2026Gesamtpackage, Frühstück, Wellness und Fitness sowie Rooftop-Bar und Pool
Fahrräder (hatte Pech mit der Kette, sie ist unterwegs gerissen, die anderen 3 Fahrräder hielten stand)
10/10
Reviewed Sep 7, 2026L'emplacement, la piscine, le petit-déjeuner, l'amabilité du personnel
Rien
9/10
Reviewed Sep 7, 2026Good location, nice pool, excellent breakfast with everything you could want
5/10
Reviewed Sep 5, 2026Läget
Att man ska betala extra för solsängarna. Acn blåser ojämt och rakt ner i sängen, ibland ingenting och ibland iskallt.
10/10
Reviewed Sep 5, 2026Mic dejun delicios, camere moderne si bine echipate, au parcare subterana proprie a hotelului, insa costa 20 de euro pe noapte.
9/10
Reviewed Sep 5, 2026Excellent location, in a quieter area. Helpful, friendly staff. Great spa. Nice roof top pool.
8/10
Reviewed Sep 4, 2026Le confort, l'emplacement et la sympathie du personnel.
Au petit déjeuner, je suis tombée tous les jours au moment ou les machines a café n'était pas remplis. Peut etre que 2 machines a café ne sont pas suffisante pour le nombre de personnes.
10/10
Reviewed Sep 4, 2026This hotel was great. Very modern throughout. The single rooms were still good sized. I really liked the rooftop pool which was plenty big for a city hotel. The breakfast was great with lots of choices.
I can do without duvets. I had to have the AC fairly high (it was hot weather) and still woke up a bit sweaty. The alternative is no cover at all.
10/10
Reviewed Sep 2, 2026Muy buen servicio. El parking muy cómodo. El spa y la piscina en la terraza, excelentes. El menú y servicio de cafetería.
Nada.
7/10
Reviewed Sep 1, 2026L’emplacement
Pas de jardin
10/10
Reviewed Sep 1, 2026The decor, the ambience, the facilities, the staff, the breakfast options
The view from our room, but, the electric blind was helpful
9/10
Reviewed Aug 31, 2026They have it just right. If it were 20% cheaper and ten minutes walk closer to centre it’d be the deal of the year.
9/10
Reviewed Aug 31, 2026Personeel was super vriendelijk en behulpzaam, met name complimenten voor Abril! Super locatie, vlakbij het oude centrum en veel restaurants in de buurt. Ook leuk dat je fietsen kunt huren. Vraag een kamer aan de voorkant, die zijn groter en mooier.
We kregen in eerste instantie een kamer aan de achterkant, die geen leuk uitzicht heeft en er anders uitziet dan foto’s op Booking. Na overleg volgende nacht gewisseld.
10/10
Reviewed Aug 30, 2026Fabulous breakfast and kind stagff
10/10
Reviewed Aug 30, 2026Clean,comfortable, welcoming and friendly staff. Stylish decor throughout. Excellent breakfast .
No where to hang robes or wet swimwear in the room were the only negatives.
10/10
Reviewed Aug 30, 2026Really good size rooms, fab rooftop and good central location!
9/10
Reviewed Aug 29, 2026Een erg fijn hotel met een prettige locatie. De kamer is super schoon, wat erg fijn binnenkomen was. De absolute pluspunten waren de spa en de rooftop; hier hebben we heerlijk kunnen relaxen. Al met al een topverblijf en zeer tevreden!
Niks
9/10
Reviewed Aug 28, 2026Large, comfortable, modern room + Generous bathroom + Quiet + Excellent breakfast buffet + 10 minutes walk to Passeig des Born + Room naturally cool in August
+ Difficult to adjust the A/C temperature
8/10
Reviewed Aug 28, 2026Location
They claim they have parking but you can’t reserve it & it’s never available. Very disappointing!
8/10
Reviewed Aug 28, 2026Fint, modernt rum. Bra frukost.
Högljutt i matsalen. Saknade krokar i rummet. Tar betalt för stora solsängen vid poolen.
9/10
Reviewed Aug 28, 2026Modernes, sauberes Zimmer, im Hotel gibt es Pools und ein Spa. Lage gut um zu Fuß zu erkunden. Parkplatz in der Tiefgarage war zubuchbar.
Viel zu teuer für ein normales Zimmer!
9/10
Reviewed Aug 28, 2026Strutture bella, ottima posizione, stanze sempre pulite. Ottimi servizi vicinissimo al centro 10 min a piedi e ben servita con i mezzi.
9/10
Reviewed Aug 28, 2026Perfect location - 15-20 mins on foot to the city centre. The rooms and the hotel were nicely decorated and it was very comfortable. The staff were really friendly and hospitable. It is the perfect hotel to explore Palma.
The info on the parking was a bit unclear. Once we arrived we expected we might still pay for it, but there were no more spots available. But we could still find spots in the street so that ended up not being an issue.
9/10
Reviewed Aug 27, 2026Dos funcionários; do café da manhã; da localização!
Nada
10/10
Reviewed Aug 27, 2026Ein sehr komfortables Stadthotel , besonders ruhig und sauber. Wellnessbereich sehr angenehm.
9/10
Reviewed Aug 27, 2026Very clean, friendly staff, location was good short walk to the old town. Large variety of items at breakfast.
Small pool on the roof, not the nicest view.
10/10
Reviewed Aug 27, 2026Fantastisk service!!!
9/10
Reviewed Aug 26, 2026Чудове розташування, дуже красивий та комфортений готель, смачні завтраки
10/10
Reviewed Aug 25, 2026The hotel is modern, stylish, and very comfortable, with clean, well-equipped rooms and a fantastic rooftop pool and terrace. The location is perfect for exploring Palma, and the staff were incredibly friendly and helpful throughout our stay. We especially appreciated the thoughtful complimentary extras, including beach towels and welcome drinks, as well as a lovely drink and tapas at a rooftop restaurant in the nearby shopping mall. These thoughtful touches really made our stay feel extra special. Excellent value for money—we would definitely stay here again!
10/10
Reviewed Aug 25, 2026Excelentes instalaciones, personal y desayuno, muy bueno todo
3/10
Reviewed Aug 25, 2026Las instalaciones y la habitacion
La experiencia general fue buena, pero lo que menos me gustó fue la mala predisposición del personal de recepción para ayudar a resolver el inconveniente con el parking. Cuando la tarjeta dejó de funcionar, en lugar de intentar buscar una solución o explicarme las alternativas, simplemente me indicaron que buscara estacionamiento en la calle. Más allá del funcionamiento o costo del parking, considero que faltó voluntad de atención y una actitud más orientada a ayudar al huésped ante un problema sencillo de resolver.
9/10
Reviewed Aug 25, 2026Skønt og indbydende hotel med et smilende, hjælpsomt og serviceminded personale. Skønne faciliteter med hyggeligt rooftop.
Intet at komme efter
10/10
Reviewed Aug 25, 2026Limpeza, organização,
10/10
Reviewed Aug 24, 2026Ubicación, limpieza y decoración, buen trato de personal, piscina. Para repetir
9/10
Reviewed Aug 24, 2026Śniadanie było naprawdę pyszne i różnorodne, pokój czysty, dobrze wyposażony. Hotel piękny, nowoczesny wystrój, ale nie przesadzony - czuliśmy się tu bardzo dobrze.
Brak serwisów streamingowych w TV.
10/10
Reviewed Aug 24, 2026Basen na dachu
Nie było takich rzeczy.
10/10
Reviewed Aug 23, 2026Chambre très belle, belles prestations (SPA extra) et belle salle de bain Accueil extra avec le veilleur de nuit, charmant :)
Pas de bar cocktail le soir, malheureusement
10/10
Reviewed Aug 23, 2026Idealna lokalizacja w centrum Palmy. Parking zaraz obok. Super obsługa i śniadania. Polecam 10/10.
10/10
Reviewed Aug 22, 2026Ottima struttura, moderna ed elegante Ottima colazione Posizione centrale Personale professionale e cordiale
7/10
Reviewed Aug 22, 2026Ήταν πραγματικά στο κέντρο της Πόλης
Ήταν απλά ένα decent δωμάτιο, θεωρώ πως η σχέση ποιότητας και τιμής δεν ήταν σωστή. Ήταν αρκετά ακριβό
10/10
Reviewed Aug 21, 2026Loved the location. While we had a car, it was easy to walk to shops, the mercados, restaurants and sites. Breakfast was delicious.
8/10
Reviewed Aug 21, 2026Dejlig beliggenhed kh pæne og rene værelser og lækker morgenmad
Pool områder kunne godt være bedre, og kunne godt have brugt en altan på værelset
9/10
Reviewed Aug 21, 2026Bra läge, nära till allt. Frukosten enastående.
Poolbaren kunde ha öppet längre, åtminstone till 8pm.
10/10
Reviewed Aug 21, 2026Modern, clean and good location.Roof top bar and pool were lovely.
N/A
9/10
Reviewed Aug 21, 2026J’ai tout apprécié Que ce soit petit déjeuner, piscine, la chambre, la salle de bain, le personnels Très compréhensif très cool
Le juste bémol c’est que le parking de l’hôtel on ne pas réserver en avance c’est des place limitée
8/10
Reviewed Aug 21, 2026Der große Rooftop Pool Die Einrichtung Die Sauberkeit
Der Herr vom Checkin war nicht sehr freundlich Die Balibetten am Pool müssen reserviert und bezahlt werden. Ansonsten sind sehr wenig liegen vorhanden.
10/10
Reviewed Aug 20, 2026Śniadania były niezwykle smaczne i różnorodne – każdy bez problemu znajdzie coś dla siebie. Bardzo doceniamy również możliwość zamówienia posiłku na wcześniejszą godzinę. Skorzystaliśmy z tej opcji ze względu na poranny lot i byliśmy zachwyceni tą możliwością. Baseny (kryty i otwarty na dachu) to także świetna opcja na relax po całym dniu zwiedzania. Zdecydowanie polecamy!
9/10
Reviewed Aug 20, 2026Facility, location, staff, breakfast.
Hotel Review We had a wonderful stay at this hotel. Everything was excellent—from the food and the beautiful lobby to the professionalism and kindness of the staff. It is truly a phenomenal hotel, and I would have loved to leave this review with nothing but positive comments. Unfortunately, however, I also feel it is important to share something very disappointing that happened during our stay. After leaving the hotel, I realized that a pair of 18-karat yellow gold hoop earrings and a small silver ring with a sapphire were missing. I do not want to unfairly accuse the housekeeper who serviced our room, and I have no desire to point fingers without absolute proof. However, based on the photos I have and the fact that I know I was wearing these pieces before our stay and never wore them again after leaving the hotel, I strongly believe they disappeared while we were there. Sadly, everything points to the possibility that they were taken from the room. I made the mistake of thinking these items were safe outside the hotel safe. I only realized they were missing too late, when we were already in another part of Spain, making it impossible to address the situation immediately. What hurts me the most is that the earrings were inherited from my grandmother, who passed away in November 2025. They have enormous sentimental value to me and cannot truly be replaced. I am sharing this not to damage the reputation of a hotel that was otherwise phenomenal, but because I believe the management should be aware of what happened. If this happened to me, it could potentially happen to another guest as well. I sincerely hope the hotel will look into this matter carefully and take whatever steps are necessary to ensure that guests can feel completely safe leaving their belongings in their rooms. Despite this unfortunate experience, I want to emphasize that the food, the lobby, and the overall hotel experience were truly excellent.
10/10
Reviewed Aug 20, 2026La ubicacion excelente, tambien la habitacion muy limpia y linda. Tambien agregaria que tiene un excelente desayuno.
Que no tenga pocos estacionamientos
9/10
Reviewed Aug 19, 2026Personale molto gentile e disponibile
10/10
Reviewed Aug 18, 2026Great location with walking distance to the old town and marina. Rooftop pool was like an oasis in the city after a busy day sightseeing. Great food and drinks on the rooftop too! Rooms were modern , comfortable and spacious
10/10
Reviewed Aug 18, 2026Las instalaciones son muy buenas y limpias. Me gustó mucho la piscina, el desayuno es muy bueno también. Las habitaciones son súper cómodas. Los empleados son muy serviciales
Todo nos gustó
10/10
Reviewed Aug 18, 2026فندق اكثر من الرائع حديث ونظيف
10/10
Reviewed Aug 18, 2026Freundliche Mitarbeiter, Sauberkeit, super Frühstück
Türe zum Gang relativ hellhörig
10/10
Reviewed Aug 17, 2026Very clean and nicely decorated, beds and bedding were super comfortable. The rooftop pool was delightful in the August heat and the staff were always very helpful and smiley
Nothing
10/10
Reviewed Aug 17, 2026The property was extremely clean, modern and in an ideal location. We were in Palma for a week and were able to walk everywhere and use public transport from bus stops not far from the hotel. The staff were very friendly and accommodating. The facilities were excellent and the rooftop pool was beautiful.
Nothing
9/10
Reviewed Aug 17, 2026locatie van het hotel is top. Alles op loopafstand. Ontbijt uitgebreid. faciliteiten in het hotel zijn uitstekend. Personeel is vriendelijk en behulpzaam.
Ik kwam redelijk vroeg in de ochtend aan. Begrijp dat ik niet meteen gebruik kan maken van de kamer, maar 15 min voor de oorspronkelijke inchecktijd van 14.00 uur is wat aan de late kant. Hadden hem ook als een van de eerste schoon kunnen maken.
10/10
Reviewed Aug 17, 2026Gostamos de tudo
9/10
Reviewed Aug 16, 2026Another fantastic stay, the staff are all Fantastic, polite and welcoming, breakfast is good and the location is perfect for walking to anywhere you’d want day & on an evening,
9/10
Reviewed Aug 16, 2026i loved how modern this place was. It was new, clean, had cool touch screen buttons for lights. And i liked the interior design - modern and smart. It wasn't too big, and not too small either. The staff were helpful and friendly. The rooftop pool was quiet and chill and basically i am finding it hard to find fault.
As above its hard to find fault. I guess the breakfast only starting at 730am is my only complaint, and even then, i understand why and its only because on my last day i was leaving earlier.
7/10
Reviewed Aug 16, 2026Localización y desayuno. Habitaciones modernas. Excepto el televisor.
Televisor antiguo. Almohadas incómodas. Piscina que parecía una sauna en agosto.
10/10
Reviewed Aug 15, 2026Great location not far from centre, staff were extremely helpful and nothing was too much trouble. Rooms were lovely and cool with comfy bed.
9/10
Reviewed Aug 15, 2026Loved the roof top pool . Staff were amazing
Cleaning service was inconsistent. Shower was a little akward for friends traveling together - the glass to the room in the shower was unexpected. Mattresses on beds weren’t the most comfortable.
10/10
Reviewed Aug 15, 2026Staff was excellent. Room size and cleanliness was excellent. I thought everything was perfect
Nothing
10/10
Reviewed Aug 12, 2026La ubicación es muy buena,cerca de las calles principales , la habitación es amplia y las camas muy cómodas.El baño amplio y la ducha muy buena. El desayuno muy bueno y variado,tienen un menú del día que está bastante bien
Me gusto todo
8/10
Reviewed Aug 12, 2026Fräscht hotell med trevligt rum och bra frukost
9/10
Reviewed Aug 11, 2026Pokoj přesně odpovídal fotografiím. Čisté, pohodlné postele, welcome drink, výborné, bohaté snídaně.
Řešení koupelny je velmi nepraktické. Prosklená kukaň, bez opravdových dveří. Při použití koupelny proto nelze nerušit svého společníka. WC má naštěstí klasické dveře.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Beautiful hotel
- •Excellent breakfast
- •Friendly staff
- •Great location
- •Good amenities
Areas to consider
- •Room service not available
- •Some minor cleanliness issues in gym
Cleanliness
9.19/10Very clean and well-maintained hotel with super cleanliness noted in reviews.
Service
9.66/10Staff is incredibly friendly and helpful, enhancing the overall experience.
Location
9.2/10Perfect location in the city center, easy access to local attractions.
Room Quality
9.15/10Rooms are beautifully designed and comfortable.
Amenities
8.68/10Good amenities including a spa and rooftop bar, though some areas could improve.
Value for Money
8.14/10Room service and some pricing concerns mentioned, affecting value perception.
Food and Beverage
9.19/10Excellent breakfast offerings and variety mentioned positively.
Overall Experience
9.56/10Guests expressed great satisfaction with their overall stay and experiences.