Lavender Boutique House

喫煙OKが、良かった。 設備も良かった。

雨降りが多く、室内のフロアー材の継ぎ目から水が、滲んできている。

Bien ubicado, cerca del centro pero alejado del ruido, el personal muy amable y atento. Seguramente volveremos si retornamos a Hanoi

Si tengo que poner algo malo es que el desayuno es basico, de todas formas esta bien por el precio

Great location, walking distance to everywhere. Room was very clean and the bathroom was lovely with a powerful shower. Staff were very kind and helpful and laundry service is available. Great price too. We stayed here twice

Location good

Room is narrow

Location and Room service airport taxi service

Room service

A wonderful and comfortable stay in the heart of Hanoi.

L’emplacement , le petit déjeuner et le personnel très serviable.

Chambre sans fenêtre.

The Beds were comfortable and the location of the hotel was good.

There were holes in the walls, which already gave a poor impression of the room’s condition. In addition, we could clearly hear a mouse inside the wall. Although we never actually saw it, the noise was very loud and disturbing, especially at night. This situation raised serious concerns about maintenance and we did not feel comfortable during our stay. We informed a staff member about the issue, but unfortunately there was no reaction

For the price, it offers a good accomodation with reasonable facilities and the staff were really friendly.

Das Personal

L'emplacement

La chambre minuscule sans fenêtre La mauvaise qualité des aménagements ,le coin douche qui arrose tout l'espace,la mauvaise odeur.

Dobra lokalizacja, w spokojniejszej ulicy jednak nadal było wszędzie blisko. Nie było słychać zgiełku miasta i można było się wyspać! Personel hotelu bardzo pomocny, cały czas kontakt na Whatsapp, na miejscu można kupić też wycieczki.

L'emplacement, le personnel aux petits soins, bon petit déjeuner,bon conseil pour les trips sauf la réservation du train couchette prévu initialement que pour nous 4 personnes et on s'est retrouvé dans une cabine 6 couchettes dont les 2 lits du bas étaient réservées à d'autres et nous de se retrouver en haut donc impossible à 77 ans d'y accéder

La voie de chemin de fer ,avec les fameux trains de Hanoï, en face de notre chambre

Une très bonne adresse pour visiter le vieux Hanoi. Du personnel au Top et trés disponible. Petit déjeuner très bien. Chambre très correcte.

Rien

Location was good and staff were brilliant, nothing too much trouble.

Bien accueilli malgré notre arrivée tardive, emplacement pratique pour visiter la ville en douceur, propre et pratique

La nourriture n' est pas adaptée à tous les goûts et les cultures différentes

Le personnel de la réception est au top ils se sont occupés de nos excursions et de nos transferts pour un bon prix Bon petit déjeuner séjour agréable merci à eux

Great location, reasonable for the price range. If you don't mind rooms without windows, you'll be fine (or you might get the rooms with window)

Cleaning products used in lobby area give an off-putting smell that lingers for a while. Coffee tea at breakfast needed reheating but staff happy to do that when prompted

Sticky, poor, noisy

Prijazno osebje

Nič

Emplacement et gentillesse du personnel.

helpful staff, big room and great location.

not very clean.

Personale gentilissimo e disponibile. Posizione buona. Letti comodi.

Camera umida e con cattivo odore, trascurata, rumorosa in quanto le finestre nella nostra camera non chiudevano affatto bene. Colazione insoddisfacente

L' emplacement de l'hôtel La gentillesse du personnel La disponibilité du personnel

Rien

The staff was super friendly en helpful, also the location is perfect for exploring the city of Hanoi! Price/quality was okay.

The bathroom clearly needed renovation and a deep clean.

The staff were so helpful and quick to respond to any queries before and after the booking. As helpful as possible

A little dated decor

There’s nothing about the property that I like.

The room was dirty — everything was covered in dust and grime. The bathroom was in poor condition, and there were stains on the bed sheets. There was no hot water, and the noise from outside was unbelievable. They claim that breakfast is included, but it’s extremely limited — definitely not a buffet. There were only one or two kinds of fruit and some cucumbers, plus cold coffee. The staff were indifferent and unhelpful. On top of that, there was a strong mold smell in the elevator and hallways. The hotel is simply not suitable for staying.

Très bonne localisation. Bon petit déjeuner et personnel au top.

Un peu bruyant mais logique pour l’emplacement.

Good location, hot water in the shower,

Very basic breakfast, COCKROACHES IN THE ROOM!!!! The staff offered us take away breakfast for early check out and didn’t prepare it.

Good location. We also enjoyed the train. We could walk to many sights. Good coffee shops. Airport pickup was very convenient. Staff was very pleasant and helpful.

Lo staff era molto disponibile e gentile. Abbiamo chiesto di farci cambiare camera perché aveva un odore sgradevole e hanno accettato. Il pancake del primo giorno era molto buono.

Detto ciò, nonostante ci abbia cambiato camera, l'odore di muffa e umido c'era sempre. Il condizionatore non è stato pulito da moooolto tempo! Emanava un odore super sgradevole, chissà cosa abbiamo respirato per 3 giorni. Volevamo spostarci ma sfortunatamente avevano tante valige e io avevo un ginocchio infortunato. Nella doccia era pieno di capelli e le ultime colazioni ci hanno servito un "pancake", tra virgolette perché era pastella cruda.

Hotel más que recomendable, la ubicación es excelente, el personal muy atento en todo momento, hicieron de nuestro viaje único. Tienen su propia casa de cambio de moneda sin comisión y las excursiones las contratamos con ellos, todo un acierto. La cama es muy cómoda, perfecta para descansar. Calidad precio inmejorable

Relación calidad precio, nada. Muy por encima de las expectativas. La limpieza podría ser un poco mejor...pero vamos nada que desentone. Si volviera a Hanoi, me quedaría otra vez

Nice staff, good location, reasonable price. Recommend it

All the staff were friendly and welcoming, making me feel at home from the start. The spacious and clean. The excellent service and attention to detail made my stay comfortable. Thanks to the friendly staff who arranged the vacation was truly wonderful. I highly recommend this hotel.

La ubicación es perfecta. La calle es más tranquila que las del centro, pero a la vez está súper cerca. El staff súper amable y siempre dispuestos a ayudar y organizar contigo el viaje. El desayuno de 10!! Siempre que hemos ido a Hanoi nos hemos quedado en este hotel. Lo recomendamos!

We booked with high expectations based on the ads of the hotel in booking.com which gives me the reason to be disappointed .

The restaurant for the breakfast was not as what we expected basing it on the pictures in booking.com The toiletries was not replenished. The free coffee in the room was not replenished.on time. The room.has no view .

I had an unforgettable experience at Lavender Hotel in Hanoi. From the moment I arrived, the staff went above and beyond to make me feel welcome. Their warm hospitality and attention to detail truly set this hotel apart. Whether it was assisting with local recommendations, arranging transportation, or simply greeting me with a smile each morning, their customer service was exceptional. The rooms were spotlessly clean, cozy, and beautifully decorated, offering a peaceful retreat after a busy day exploring the city. The location is also ideal—conveniently close to the Old Quarter, yet tucked away just enough to provide a quiet and restful atmosphere. Special thanks to the front desk team for their exceptional kindness and professionalism. They truly made me feel at home. If you're visiting Hanoi and want a comfortable stay with outstanding service, I highly recommend Lavender Hotel. I’ll return on my next trip!

I'm enjoying my stay at Lavender Hotel. Staff was great, great Location, Clean Hotel. Hung Mr Helped my Trip. Totally recommend

Location was great and the staff were responsive. The room was also quiet and was decent for the level of affordability.

The room smelled terribly. Not sure if it was the detergent used or something else, but the smell of the room made me feel unwell.

The staff were great and always friendly. Location was good for everything in HCMC and Grab makes it easy

The bathrooms are tired and need an upgrade and descaling. Water is hot so that was good.

The location if ya enjoy the night life

The location was crazy noisy, but that's Hanoi, it's mental with traffic 😑

Great hotel in Hanoi. The Best Hotel Hung is best Guide. Location is great. I will come back

Hotel is great. Staff were friendly and welcome. Hung helped me a lot. He booked great car for me. I will come back many times

This is my second stay at this hotel. Everything is perfect in terms of accessibility & comfort if you want to stay in the old quarters. Amazing staff, efficient housekeeping services. They offer good tour packages at affordable price.

The only thing i can think of is that the variation in breakfast options could be improved. After a week, i was a bit bored with the same menu each morning. The food is tasty, though.

The room is very clean and the staff is helpful!

It's a little distance away from the busy streets

Good location in the old quarter. Everything nearby. Breakfast is included with menu to choose one dish from, some fresh fruits, coffee, tea and a juice are offered in buffet style. Very friendly and helpful staff, tour bookings are offered. Offers also a free walking tour daily.

Surfaces like on the night table or the wardrobe shelves were a bit dusty. Shower was a bit moldy in some corners. Not much surface space in the bathroom to put things down on (e.g. Toiletry bag etc) just two racks to hang things.

Very good price with this location. Room is big and includes breakfast.

The hotel was very nice, room clean and comfy bed. The breakfast was good and the position was quite good but on the main road.

The staff was really friendly and accomodating, the fruits at breakfast were amaizing and the location could not be more convinient.

We stayed in the Superior double room on the first floor next to the elevator for two nights. The room was very humid the entire stay and the old dehumidifier was working ovetime. The room didn’t have a window which we knew beforehand, so it was expected. However the humidity wasn’t. Also there were some stains in the bedding but it wasn’t too bad for the price. Don’t know if this is an issue for this one specific room though. Anyways, it’s ok for a short stay if you don’t mind having moist bedding and a humid room where nothing dries.

The cleanliness of the facilities.

The same menu for the food.

The location and staff were excellent.

Breakfast was poor, the hotel needs a good clean and maintenance is required throughout the hotel.

Staff were very accommodating and location is perfect.

Nice room, nice breakfast. The staff was nice and the location was great. Recommend

Really helpful staff at the front desk, brilliant location and great value

Breakfast alright: fruits and one hot dish

Moldy stinky rooms, and their trip booking overrrated: other counters are all over town

Really friendly staff. Great location and good value for money.

The rooms are a bit outdated when compared to the photos. There was a lot of hair in the room upon arrival. Also a small cockroach showed up at night. These last 2 issues were commented with the staff.

really nice and helpful staff, breakfast included in the total cost of accommodation

high humidity in our room

Location is very convenient The staff are amazing specially Huan, he organised everything for us, trips, money exchange, SIM card .

I liked everything

Very Nice and helpfull staff. Comfortable bed

I recently had the pleasure of staying at the Lavender Hotel in Hanoi, Vietnam, and it was an exceptional experience in every way. Here's a detailed review of various aspects of the hotel: ### Room Quality The rooms at Lavender Hotel are nothing short of luxurious. From the moment I stepped in, I was impressed by the tasteful decor and spacious layout. The bed was incredibly comfortable, with high-quality linens that ensured a good night's sleep. The room also featured modern amenities such as a flat-screen TV, air conditioning, a mini-bar, and a well-designed work desk. The bathroom was equally impressive, equipped with a powerful shower, a large mirror, and premium toiletries. Overall, the room provided a perfect blend of comfort and functionality. ### Cleanliness One of the most striking aspects of Lavender Hotel is its impeccable cleanliness. The housekeeping staff does an excellent job of maintaining the rooms and common areas in pristine condition. During my stay, the room was cleaned daily, with fresh towels and linens provided. The public areas, including the lobby and dining areas, were also spotless, reflecting the hotel's high standards of hygiene. ### Staff and Service The staff at Lavender Hotel are truly exceptional. From the front desk to the housekeeping team, everyone was incredibly friendly, professional, and eager to assist. Upon arrival, I was warmly greeted and efficiently checked in. Throughout my stay, the staff went above and beyond to ensure my comfort. They were always ready to provide recommendations, arrange transportation, and address any queries I had. Their attention to detail and dedication to guest satisfaction made my stay memorable. ### Amenities and Facilities Lavender Hotel offers a range of excellent amenities that enhance the overall experience. The hotel features a well-equipped fitness center, allowing guests to maintain their workout routines.

Comfy beds and nice shower. Simple breakfast options but perfect to start the day. In a good position, close to train street and lots of food options on the street.

Staff are nice

Very run down from when I was there in 2018

Good location / they facilitate everything you need , for instance tours , taxis, renting a motorcycle. Good service for sure.

Nothing, I think for the price it attended to my expectations.

Staff was helpful, its okey place to stay 2 nights but longer term you can find better place as far as I understand from other tourists that I met in town.

If you check photos you will realize that its all photoshopped, its not that clean and not new at all. Parallelly you can expect same performance from breakfast. Also they are not tour company but agency working with commission so you can find cheaper deals in town but their pricing is also fair. If you are lazy or dont want to waste time to seek cheaper tour you can book with them.

Room was lovely and breakfast was good

Small area for breakfast as it's in the lobby

A nice and clean hotel in the old Hanoi district. Breakfast is fine – you choose an option (e.g. omelette), fresh fruits also available, just to start the day. The staff was very friendly and helpful – they advised us on things to do and where to eat. They arranged us a private transfer for one day so we could go for a day trip out of the city. We could also leave our luggage in the hotel storage for our two-day trip to the Ha Long Bay.

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Staff are incredible. So helpful. Good English skills. Great location walkable to many Old Quater sights and Hoàn Kiếm lake. Scheduled wonderful tour for us and car to and from airport. Excellent communication. Room is quiet. I'd stay here again.

Breakfast is small.

I must say that Lavender Boutique hotel was like a home for me since I was doing a solo trip and with the staff I met at the hotel, they made me feel like a part of them. First and foremost, I am so grateful to Mr. Hung for being like a guardian to me during my whole Vietnam trip. When I first booked my hotel in Hanoi, I troubled him with many questions about the trip packages and my stays. He was patient enough to reply to all my questions. I booked my Ha long bay trip and Ninh Binh package through him which was awesome. He took me around a few places and made sure I was safe. The staff at receptions were very kind and friendly. I can't thank Mr. Hung enough to make my Vietnam trip end so well and be hospitable every moment during my stay. The hotel was in the center and all the good locations were just around the corners. Definitely will come back again :)

Amazing staff. Great experience. Had a lovely stay. Will come back soon.

The staff was fantastic and couldn't be more helpful. The bed was very comfortable. The breakfast was fine, nothing special and a bit limited but was make fresh to order. Beyond that the hotel could use an overhaul.

Room was tired and not very clean (especially the floors). Linens were in poor condition. Water in shower did not drain well, when we took a shower the water would overflow onto bathroom floor instead of down the drain.

Great staff, very courteous and helpful.

Nothing, not 5 star but has everything you need to get a good stay. Old city Hanoi pretty chaotic but fun at the same time.

Absolutely lovely hotel to explore Hanoi. The staff goes above and beyond to help you plan your further journey and keeps in touch if you need any more assistance. Thanks to Mr Hung we have had a great three weeks travelling around the north of Vietnam. I would definitely recommend staying here. Rooms are also everything you need, soft bed and great breakfast. Thanks again Lavender Boutique hotel!

Nothing

Staff were very helpful, courteous and friendly.

Location was terrible. Train tracks were right in front of the hotel. Every 20 minutes the train went by, the noise was so bad we had to switch rooms. The room also smelled like vomit. We paid for a superior room and the one we had to switch to was definetly not. The hotel including hallways, rooms, bathroom, shower was very dirty. Black mold in bathroom shower and behind sink. Base boards falling off the wall. Stains in the carpet in hallways. Our booking included breakfast which was very limited and not worth the extra price. Very disappointed. Would not recommend!

Wry friendly staff

🥸

Great centre of city location with prime sightseeing monuments nearby. Clean and comfortable room. The manager was excellently co-operative. He guided us about sightseeing and hotel facilities nicely.

Nil

staff unfriendly or very helpful breakfast was not good right beside train tracks

The cry cleaning service was brilliant. Clothes were folded on return, smelled nice and it was good value for money. The staff were very helpful too. Good location.

The staff's attitude was first class. Not only were they able to speak good English, they were extremely helpful and forthcoming with information about where to eat and what to do. I particularly appreciated the help by the owner of the hotel, a Mr. Hung, who was able to help me to arrange all my day and multi-day trips. These were done to suit my individual situation, as a single traveler and one who preferred doing rather than simply sight-seeing. Not only that, Mr. Hung was contactable anytime and indeed, resolved my issues immediately when needed.

The room was basic but adequate for all my needs.