The Steveston Cafe & Hotel

The hotel is a bare bones place. Not fancy and showing its age. It is clean and the area is quiet. It is much cheaper than most Richmond accommodations. If there's one complaint it's that the room didn't have a fridge or microwave. I didn't check and that’s on me. The bar/restaurant is closed permanently. I don't know if something else will replace it. There is a cafe for breakfast but I didn't eat there. Steveston village is very nice. There's lots of places to walk around and eat during the day. If you want to go to the main part of Richmond I recommend using public transit as driving around Richmond is an exercise in extreme patience. There are buses within a short walk of the hotel. Overall I think this is a nice place for basic lodging. I'd stay here again if needing a place in Richmond.

Good location, clean rooms, great place to stay

Our stay was really great. The room was larger than expected and the bathroom was very nice and recently updated. The only let down was the buck and ear pub on the main floor was closed indefinitely. Aside from that it was great. Great location and great people.

We stay at the Steveston Hotel everytime we visit. The staff is incredibly helpful. The rooms are getting somecwear and tear, and it would be great to see some updating. For example, the bed is a bit lumpy, the pillows are too soft, the miniblinds are broken, removed and never replaced, the curtains are from the 1980s. Parking is free and plentiful, but I was sad to see the Ear and Buck permanently closed.

The hotel was well situated on the quiet side of town. Very walkable to many great eats. Parking was great. It's a shame that the pub is closed downstairs.

This “historic” hotel had a steep staircase leading to a small room with a view of the rooftop. I had a poor sleep due to sagging mattress. However, the staff were able and provided assistance with the wifi and the neighbour was very pleasant to explore.

Very well appointed room, all amenities. Very clean. Spacious. Quiet. Exceptional value for what you get. Will be my destination hotel in Vancouver from now on.

Really nice small hotel, staffs are very friendly and the hotel is very clean.

Quaint little hotel with character. Quiet area and polite, friendly staff.

Staff was super great and nice

Very cool place to stay at

I do not recommend the hotel, truly the location is the only amazing part. This was our 2nd stay, 1st was good, room extremely dated but clean. This time brought friends to stay, they had no hot water, and our room was terrible. No upkeep to say the least, broken closet door, no fridge, dry wall dust coming out of peeling paint, missing counter top laminate, towel rack falling out of wall, etc.

The restaurant and bar are permanently closed. The room is outdated but the bathroom renovation was great. An elevator should be a necessity for travelers and there isnt one. Great location to Steveston wharf.

Great location right in the Stevston village

Nice location for visiting this lovely community and nice people working there. Was clean and comfortable as well as charming.

awesome location - clean room and updated facilities

Property is quaint. Glad to have stayed. Staff was nice. Hotel is in bad need of updating/ repair. Rooms are inconveniently set up. Fixtures broken, paint peeling, baseboards taped, stairs broken, banister could be more secure for such a steep incline. May be just poor use of space also. Not really sure of daily maid service. Location is amazing. Happy with the town and hotel was sadly, just ok. I wanted to like it more. I may be back but stay in a room facing the cannery.

The staff was very helpful. Hotel was right in the middle of the Steveston and all the shops and activities

The room is large and clean, with a newly renovated bathroom. However, the front desk is a pass-through counter to a cold beer and wine store. The halls are worn and shabby. If I had not prepaid, I would have stayed elsewhere after I saw the condition of the building.

Difficult to get assistance through customer service. Left message to contact me. Never got a callback. The room was comfortable. Nicely renovated. The outside looks rundown. I left a gold small diamond ring on the bathroom in room #16. I left it beside the dish soap. I’m % I left it there. At 07:00 am. I got to my destination at10:30 am. When my daughter called around 11:42am ., they told her they found nothing. ,My daughter was willing to pick it up. It was a special ring. But went missing. So disappointed that forgotten items are no to be returned. Can’t trust at all this place.

Liked that it was close proximity. Room was unclean, hair in the bathroom (floor, shower). Shower curtain filthy, paint peeling on bathroom wall. Shampoo dispenser didn’t work. Coffee area spilt coffee stains. Website pictures inaccurate. Disappointing for price we paid.

Checked in pretty late after hours but they made sure everything went super smoothly. Entry was easy and stress-free — really appreciated that!

The A/C

We booked for an extra guest fee and as we got to the hotel they denied that the amount of people we had was a fire hazard to the room even though it stated it was for 5 people. The staff were rude and continued to charge us extra fees later on saying they would refund but did not. We had no choice but to get another room except they gave us a rate that was unacceptable. My kids had to find another hotel an hour away late at night. We flew to Vancouver as a family and didn’t know our way around. We felt very disappointed and disrespected in our stay. Rude staff members. Please do not stay here.

Excellent customer service. The room is big and the bed is comfy. It smells unfortunately musty. The shower has a nasty leak and soaked the bathroom. I would still stay here again. Close to the ocean. The staff is accommodating and kind.

The bar and restaurant that are listed in the details are closed permanently. The rooms are tiny and the walls are thin. You can hear everyone else opening and closing their doors. I got a parking ticket the first day I was there, even though I registered my vehicle with the hotel. The paint was peeling in the bathroom.

We really enjoyed our stay in this old hotel that has an interesting character! There is no "Buck and Ear" lounge, however. It is permanently closed. There is a cafe right beside the "lobby". The lobby is a wee hallway with vending machines and the stairs to the rooms. There front desk is a window and the liquour store is the other side of the window! You even have a direct line, in your room, to the liquour store! Too cute. Clean, not so quiet, but that was okay. On a busy corner for a small town in the height of tourist season. Next to all you want to see for an historic fishing village.

Called twice the day before about late check ins, only got the answering machine. Left two messages. Emailed the property using the email address on their website two days before, no response. Sign at the door said front desk open until 11pm. Got to the property at 11:06pm. No phone number on the door to call, no help whatsoever from hotels.ca. had to book something in Richmond last minute at ridiculously high rates. Extremely angry.

Staff was great but condition of hotel is poor. Pest issue was never disclosed when booking.

Our stay at the Steveston Hotel was very comfortable, with everything we could ask for provided. While there was no ice machine, we were encouraged by a member of housekeeping to ask for ice at the attached liquor store, where ice was given happily. The TV was also out-of-date and low-resolution. As other reviews indicate, the facilities are somewhat vintage and worn but the comfort and security provided was outstanding. One must understand that this is an historic building which comes with its own limitations. We stayed in the jacuzzi room for a bit of extra luxury; it was roomy and comfortable. Those booking should be aware that there is a full flight of stairs and no elevator due to the hotel's heritage status. We had breakfast at the café, which was lovely, as well. The ambience of the historic fishing village surrounding the hotel is unmatched. I would recommend a stay here.

We wish they had an elevator. Otherwise it was clean and quiet

Very convenient location. Close to harbour. The room with 2 joint rooms are very nice.

It's an old building but good beds and upgraded bathrooms. Also it's right next to the wharf. So we enjoyed that.

The room had a smell and peeling paint was run down compared to pictures. Outback was dirty

Close to maritime area, small for very safe and secure

The Cafe on the bottom floor was absolutely delicious and the front desk staff were very friendly. The historical cannery museum was exciting to visit as well.

Nothing

Great price. Decent room. But outdated and the parking lot and areas around the hotel are covered in litter. Also got a parking ticket even tho registered license plate with hotel (hotel said it would get taken care of). Keys in doors didn’t always work. Location was amazing.

Bed is ok. Internet access ok

This hotel is the perfect location. The rooms are a bit dated, but everything was clean and in working order. The bathroom in our room had recently been remodeled and was wonderful. I recommend staying here. The price was great and you are a less than two minute walk from the waterfront.

Close to docks

What a great little spot. Close to everything. Staff was 10/10 This hotel is under renovation. Highly recommended waiting for them to be done using an excavator to hammer out the foundation. We were unable to be in our room due to the noise and vibration and gotten woken up bright and early Saturday. The staff 100% made up for this helping us out and we will re

Good air conditioning, old decor. Great restaurants and amenities very close by.

Near the fisherman’s wharf

It was good in general .

Stay was very good. We got family suite which was spacious for up to 6 family members. Washroom was very clean. Hotel location is excellent as food places and harbor boardwalk are at walking distance. One suggestion is to include breakfast in the room pricing.

Great stay would do it again.

Fantastic location but a rather run down hotel.

When we checked in with the friendly staff, they informed us there was an issue with the hot water. We still enjoyed the spacious retro room with great location. The friendly staff then refunded our stay due to lack of hot water. I would stay there again for the room cleanliness, location and staff. Thank you!

Unique property

Security is well-placed. Hotel is clean however, it does not have an elevator. Difficult for travellers to climb the flight of stairs with many and heavy bags/luggages. The same applies in bringing the luggages down. One may tumble down.

Checkin was bumpy. They made us wait right up until checkin time for our two rooms. The front desk guy didn't know anything about taxis and was not helpful. The girl in the store was very helpful and was able to order both our taxis.

Great stay. It was walking distance to everything. Rooms were clean staff friendly. The breakfast spot was delicious

The two room suite, while not separated by a door, was lovely and spacious. The proximity to the wharf, many “Storybrook” locations, and Garry Point Park, where you can watch a beautiful sunset, was excellent. Unfortunately, the restaurant downstairs was closed and because of some miscommunication, there was some demolition happening at 1:30 am. That may have been why there was no hot water in the morning as well. However, in the morning the staff was very sympathetic and responsive to the problem, and I don’t imagine it would happen again.

Big room and clean

Wonderful staff, room was comfortable, some of old could be remedied… peeling paint, cracked molding, tired carpeting…..

Very impressed room very an older hotel

As soon as we walked in, we smelled mold. There was water damage on the bathroom ceiling and walls which explained the mold. (I got sick). There is no elevator and only one set of steep stairs. The front desk is also the cashier desk for a liquor store! Additionally, there was no safety lock on our main door; there was no ice bucket or ice available; the bathroom door had a lock on it (activated by a tiny button) and we were locked out of our bathroom during the night. They said this is a common problem !There was no one working during the night at the front desk to help us with our bathroom door or anything else! To top it off, there was no hot water to take a shower. No one will respond to our complaints. The parking lot you have to use is scary and creepy. AVOID AT ALL COSTS!!

Great historic hotel! Hot water wasn’t working.

everything good

the picture showed 2 beds, only one was in the room. No microwave or little fridge :o( other than that all was good

Noisy old hotel

Very cute hotel, nice area to walk around for shops & dining

After we checked in we mentioned that our suite wasn’t clean. Everything was arranged, beds, towels etc. but it was dirty. On the bed we found a lot of hair, which wasn’t ours. Then the toilet was dirty, it was seen clearly that nobody cleaned it before we came in. I asked the Consierj to change our suite, and explained the situation. We got another room without any issues. But the hotel still doesn’t look and feel as you see it in the pictures. It’s an old building which has smell. As a pregnant woman in my first trimester, I couldn’t sleep the entire night because of the smell, as I am really sensitive on smells now. After the first suite with the hair on the bed, I couldn’t relax in the one I moved on. Because I wasn’t sure if this suite was cleaned or not. So it wasn’t the best experience honestly.

The king bed jacuzzi room is awesome

Nice place good neighborhood

I wanted superior queen room but room was like a standard room.

Its right in the heart if a really cool neighbourhood, beside a Canada Heritage site, and steps from Fishermen's Wharf. Its just too bad that their onsite bar has closed. It would make a grwat location for a weekly market

Great room. Highly recommend the quadruple suite!

It was expensive for the type of lodging. There was no hot water in the morning. The beds were comfortable but overall the property is a bit run down. We loved the sunset from the dock nearby.

The hotel is in a nice enough area (old Stevenson town) and there are a bunch of small businesses so its kinda cozy and nice. I was in the jacuzzi room which has a slight moldy smell to it so the AC had to be run pretty much 24/7. The room also a quite a bit of water damage all around on every wall. Overall, the room would HUGLY benefit from a repainting or new wallpaper.

Older building but very well kept. Friendly, helpful staff. Clean and comfortable room. Very convenient location. Would book here again.

This is a great place to stay. Loved the room, very spacious and clean. Would stay here again.

They should change the name - there is no longer a cafe on the premises. Also the bar has been closed, so it's a liquor store and hotel. For older people, there is no elevator, just one run of quite steep stairs. Had I known these three things, I would have booked elsewhere.

Good stay. The layout was good. My kids like it

Convenient location.

This place literally has everything you could ask for. Great location, friendly staff, clean rooms. Just stay here, book now

The 2 connected rooms together with multiple beds can fit a family stay easily. It’s an old building and recently renovated I believe. The rate for the stay was less expensive comparing to the other options in Richmond. After parking during the night time, we spotted a tiny mouse through the glass entrance doors of the cafeteria. It was moving around under the table before we checked in at the hotel next door, which made me worried about the breakfast and foods safety there. I think the property management could use mice traps to catch the mice to keep the foods safe for the customers.

The place was quite clean and comfortable. But we didn’t have the unwanted guest of a mouse! When we told the cleaning lady she said she wasn’t surprised. So that wasn’t very comforting. And if you are going to stay there be aware of the stairs. They are very steep. It was ok for one night but wouldn’t want to be there multiple!!

Very noisy, people talk in the hallway can be heart at 3 or 4 AM in the morning

I love this hotel! It was walking distance to the pier and restaurants. Very clean and quiet. My flight had me arrive early so I went by to see if there was a chance for an early check in. There was not but they offered to store my luggage so I could explore! This was priceless. The restaurant attached had great breakfast. I will definitely stay again! The only thing I would advise for older people, there are stairs and no elevators. Just one flight of stairs so not too bad. I have a double knee replacement so it was a little tough but doable. So if you have mobility issues, keep this in mind.

The property was in a sketchy dirty area. It is connected to a liquor store and there is a bar beside that. No elevator - just stairs to get to rooms. Door had knob lock but nothing for added protection. Very dated small and crowded room. Beds and bathroom were clean. Staff were pleasant.

Thank you for a great stay for the 2 nights I’d recommend this place.

Friendly staff; good location, convenient breakfast/lunch restaurant on site; free parking. Room was a little tired though …

We only stayed on our layover so it was short, but definitely a run down place. Location was good, close to a grocery store and coffee shop.

Very tidy, handy to lots of shops & food places. Breakfast in the cafe below was fabulous 👌

My husband, our two big dogs and I enjoyed our one-night stay. Nice hotel with lots of character and a beautifully renovated bathroom in a great location for exploring Steveston.

Good for the budget not terrible. Room and amenities were clean

Was great

Nice dinning and shopping

It was very quiet. Wonderful cafe next door. Walking distance 2 blocks to the sea side pier. Would stay again.

I made a booking a week in advance and needed to let the front desk know that we would be arriving late, 1:30am(per thier request) but after sending emails and leaving voicemails I did not get a relpy so booke at another hotel to save the trouble of potentially getting there and not being able to check in

Old and worn.

It really deserves a 4.5. The location and room was fantastic. The only real downside is there is no elevator. I’ll blame that lack of knowledge Hotels.com. If you don’t have a lot of luggage and can handle the stairs, the location is outstanding. Easy walk to the fisherman’s wharf with lots of restaurants and a grocery store across the street.

The hotel has a good location near the wharf. It is an old hotel in a slightly rough area as we were warned not to leave the car on the street. The public areas are pretty dismal but the rooms have new bathrooms (and TV sets that access streaming only). I quietly asked the male on duty if the reported mouse problem had been solved but he had no idea and did not offer to find out for me. Our room was freezing and we could not figure out how to operate the remote control. The desk clerk had no idea so asked the fellow in the onsite liquor store who took the remote. I asked if he knew how it worked and he said he'd figure it out in the room, where my wife was hiddling in bed for warmth. When I suggested that perhaps there was someone he could speak with to get instructiions, hespun around aand stuck the control in my hands saying " If you don't want my help I'm outa here and stomped back to the liquor store. So neither he nor the desk clerk has had any training and he has one heck of an attitude problem.

Rats are there in the room. Do not stay here

I asked the guy if the mouse/rat issue mentioned in a previous review had been resolved. He said he had no idea. Did not offer to find out. The room A/C was workinh overtime and the room was freezing. I could not figure out how to get warm so asked him if he knew how to do it. He said he didn't know but he'd push some buttons. When I asked him if there was anyone he could ask who knew what buttons to push he handed me the controller and walked away in a huff. And here I thought you were in the hospitality business. Silly me!

ii

Great location and staff always great Reno’s being done so a bit of noise

It’s nice and quiet rooms are clean and you can’t beat the price. We will always keep coming back