Hotel Villa Balu

Nothing really to do around there. It’s very dark at nighttime

Nuestra llegada fue por la noche, pero atención fue increíble, nos resolvieron vía llamada en un minuto y fue muy grato encontrar amabilidad en todo el personal, el hotel muy lindo, cómodo y limpio. Definitivamente volveremos.

No habernos podido quedar más días, porque su ubicación es excelente, incluso nos ayudaron a saber lugares para el desayuno y apoyo con llamar al taxi para nuestra salida. TODO EXCELENTE

La limpieza en la habitacion y en todo el hotel

Un poquito la ubicacion

El baño tiene buenas dimensiones solo eso

El trato del personal no es muy atento y no te informan de un costo adicional que según ellos es de todos los hoteles de la zona sin embargo esto no fue así en otro hotel que me hospede en la zona

Muy cerca del centro. Gran variedad de restaurantes y bares

Muy buen lugar, el servicio de limpieza y personal excelentes. Volvería a hospedarme aquí. Me dejó mucho q desear el tour que ofrecen a la laguna, pero se que es muy aparte del hotel y que era más económico que el que ofrecen a los alrededores.

Excelente el único detalle a mejorar es que ofrecen estacionamiento gratis en la página de Expedia y al llegar es en la calle por qué no cuentan con área dentro del lugar, lo bueno que es seguro la zona

Ok Sale

Okidoki

Son cuartos pequeños... lenta la recepción... Encantadoras las chicas de limpieza Lo único bueno es el cafe de cortesía... lástima que no es todos los dias

La ubicacion no es cerca a la Laguna, sin embargo esta bien La atencion muy buena, en general todo muy bien

It’s clean, beautiful colors and decorations, starting with the beautiful front. We loved the location since it’s not in the center (calmed and not noisy) but you can walk there in a couple of minutes. Also we discovered this amazing restaurant just 2 min away (walking) were they sell amazing home made food. It’s a family business (50 years old) called “Antojitos Doña Madal”. Try the “Empanada de queso de bola” 😉 you’ll love it.

muy buen lugar, sencillo pero muy limpio y nuevo, ideal para pasar la noche

Estuvo bien,en la primera habitación que me dieron no funcionaba el aire acondicionado, me cambiaron dos veces más de habitación, muy amables los trabajadores, la cama muy cómoda y en general agradable

Location

No moscito window frame, had to keep the window closed all day.

El hotel está en una zona tranquila y cerca del centro. Es un lugar limpio y el personal es amable. Las camas muy cómodas. Disfruté mi estancia en este lugar. Seguro volveré. Ampliamente recomendado.

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The location is great value for money. The room was clean and comfortable, cold AC, and hot shower. Even though the hotel doesn't offer parking, parking is allowed across the street. The aesthetic of the hotel is on trend especially loved the turquoise window shutters and the photo mural outside the hotel.

The stairs to the second floor are very narrow and steep. Request a room on the ground floor if you have difficulty climbing stairs, problem with your knees, or a physical disability.

I nedeed to ask varias time for te rmpoye to change the room because the air didint work

Centrico

Es un hotel sencillo, pero de muy buen gusto en su diseño y decoración. No cuenta con estacionamiento, sin embargo tiene vigilancia.

Muy buen servicio y céntrica. No tiene estacionamiento pero es una zona muy tranquila

The bedrooms are DARK! No way of letting in any natural light! Even with the lights on the rooms are dark. You wake up to darkness! & it was full of insects , from large to small spiders to mosquitoes & different bugs. Would NEVER recommend this place!

I didn’t like anything about the property! They are thieves & the owner is such a disrespectful person! Even one of the employees told me he treats them ugly! After finding out they stole LOTS of money from me , he wanted to blame me & wasn’t trying to help AT ALL! Never stay here!!

De costos muy accesibles para su variedad de habitaciones. A unas 4 cuadras del centro de Bacalar caminando El estacionamiento principalmente es en calles alternas

The property is very clean and staff is very nice.

Esta tranquila y es bonita

Good location, reasonable price

there is no soundproofing at all, you can hear everything that happens outside

It was great! Walking distance to the center of the city, breakfast was great! Check-in was super easy and they had a lot of tour options!

You were able to hear everything everywhere, so since we were on the first floor we were able to listen to people check in/check out, the sound of suitcases, etc

It was 5 minutes from centre of town

The lights we’re left on all Night in hall way . Light got in through the shutters making it hard to relax and sleep Noise carried very easily due to structure of building . Could hear screening whinny small children early in morning and at night . The bed 🛌 was to hard for me . And I like firm Beds in general .

The location of the hotel was great to get around everywhere by foot. The airco was also doing its work and the beds were great too! -even though we had to walk a few minutes for our breakfast, it was very delicious!

- The noise from outside because it has shutters instead of windows, but it’s a minor inconvenience.

Very nice place walking distance to restaurants and town center and the lake. You get a breakfast voucher to use at a local restaurant where they sell the best cafe de olla I’ve ever had so don’t miss out on that

Beside their own tour they want to sell, the staff wasn’t really informed about other things to do but you can find everything online anyways

Very nice and clean. The personal were very helpful and kind. Great location too!

good location

Great space, we had a voucher for breakfast and it was delicious!

Noise levels as the were shutters on the window (nice style thought) and no hot water but that was typical of places we stayed in.

God location, clean. Small room but well enough. The room only have wooden windows and bad lock. You could hear all guests quite well and did not feel secure with the bad locking of the windows. Breakfast included but at a restaurant at the main square. Breakfast ok but only sugary coffee included and no drinks for the children. We had to pay extra for other type of coffee and they expected tip as well for a breakfast included in the stay. The breakfast included felt a little bit as they only wanted to earn som extra on the guests.

Todo

Right in center of city, small but clean. Hotel has been upgraded I think from past. Has mosquito screens, safe, coffee machine & water. Breakfast is big and nice from a local restaurant. The one staff member is really helpful, told me where the atms were as not visible (hidden in municipal building by the park, near breakfast). It’s cute, I would rebook it for the discount price I paid on booking

Little fridge in room would be nice or coat rack to hang wet stuff as construction materials don’t allow for towel hangers. Other family’s who have loud children can make it impossible to sleep, because all buildings are concrete in Mexico it echos. But this is a Mexico tourist problem, I’d suggest noise cancelling headphones you’ll thank me. Would like a water refill station for environment

Modern looking rooms nicely finished with enogh room. Nice and friendly staff. Very good stay

The AC didn’t seem to be ajustable in temperature I think it was stuck at 23degrees… a bit cold for the whole night for me. Location a little further from centre of Bacalar but a quiet location.

Very friendly hosts, comfortable room, delicicous breakfast included

Romantic structures. Walkable to tourist spots

Me entregaron la habitación antes de la hora, gracias por eso pero estaba sucia, la ropa de cama tenia mocos y cabellos y hasta un mosquito muerto grande, fue un batallar para bajarle al baño todos los días y la regadera tiene una coledera muy vieja con una tapa que tiene hongos, esto se puede arreglar con $1000 pesos de inversión. El personal fue super amable y considerado, excelente servicio de ellos.

The entrance was nice

The room was humide, no proper window, I could hear every sound made in the intrance, mold on the walls, no natural light. A cave basically.

Super bien la relación precio y servicio. Es limpio bien ubicado

Muy limpio muy amplio muy amables lo recomiendo

We had rooms on the top floor, the stairs are quite narrow and uncomfortable to carry the luggage upstairs and no one is available to help. On our second day, one of the rooms had no towels until 5 pm and the staff didn't even apologise for the disservice. There are no mosquito nets so windows cannot be kept open, windows do not close well anyway. My room had windows on the hallway so if you want to open them to let some fresh air in the room, you will have no privacy. When included, breakfast is quite inconveniently served at a restaurant on the main square, some 7 minutes walk from the hotel. There's safety boxes in the rooms but placed on top of the closet, you need to be at least 2 meters tall to reach them. Doesn't really have the features of a boutique hotel and it's definitely not good value for money.

Excelente

The breakfast is not rich and it is a little far from the hotel, it is partly beautiful because it is in the central square.

Bonita cumple con su funsion de hospedaje cómodo y buen servicio

breakfast, bathroom size, cleanness, friendly welcome

small room, no fridge, no table or chair, room upstair hard to reach, narrow stairs

nothing

nothing as described the back yard is destroyed the rooms is open one to another the outside window without mosquito net and a lot of insects entered the room no privacy at all we was hearing the people that crossing outside the room bed was unclean and not comfortable

The breakfast was good. The hotel was clean.

We had a bad experience with noise becaue outside of our room some guest make a loudy party at night. The hotel need more maintenance.

Breakfast was great, we enjoyed it very much.

I would have liked a private parking at the hotel, we had to park on the street side. Nevertheless, we did not have any issues with the vehicle.

Excellent value for the money, nicely decorated, and very close to stores and restaurants. I highly recommend

It was a great stay.

Nothing at all. Was awesome

Humidity level in the room was very high, window goes to the corridor. Breakfast was included but we had to go 10 min far from the hotel to a bar. it was no variety at all - they offered only eggs and a few slices of fruits. even no normal coffee

there was a bed and I was tired.

It’s too expensive for what they offer. the doors are cheap wood and not you can hear everything happening anywhere in the building. The neighbors in the next room we’re having a party in their room and in the hall way. When I complained they said they didn’t know anything about it.

Wi-Fi is working okay, if there’s electricity… Breakfast at the restaurant in the city is not too bad.

Don't go there, they promote on Booking with big discount on a room, but the 65$ you still pay per night is far from worth it. Here you are already being misled a bit. If you arrive in the afternoon or evening, prepare for a disinterested, arrogant staff member for whom everything is too much. We were given a room on the first floor that adjoined a sort of courtyard. The room has no windows, but nets against insects with wooden panels to close off the room. So you can hear everyone walking by, driving by on the road in front of the hotel. The staff at the reception have quite little to do and watch movies or listen to music, even late at night or early in the morning while you are trying to sleep. Room 4 was reserved for us. This room has mold on the walls, ceiling and the lights next to the bed. At the reception we asked for another room and with a lot of reluctance we could choose between room 3 and 5. Since room 5 also smelled unhealthy and musty, we chose room 3. This room in itself looks okay, but is definitely not worth what we paid for it either. Unfortunately, the hotel appears to have no hot water, so you can forget about a hot shower. From night until 7:30 in the morning the power and water is turned off, so you can't even flush the toilet.

the breakfast that was included was great (it’s served in a restaurant in the center) the water pressure was very good bathroom and shower are great.

no safe box, no refrigerator, there are no windows only nets so you basically can hear anyone talking outside of the room, room was super basic and small and stairs to the room are really narrow, parking on the street outside

Location was good in the sense that it is centrally located, and an easy walk to town center. The room was very clean. The evening manager was absolutely wonderful.

The space overall didn't match the amount of money I spent. Spending $75 USD per night should have gotten me a luxury level space, but this hotel is not close to luxury. It is clean and quaint. No usable kitchen space. Not comfortable seating. No comfortable relaxation areas. It was simply okay.

Decor room was nice and clean

That room window lead to lobby we can hear everyone walking by

Great services..

the hotel is difficult to rate. first of all, the rooms are big enough, clean, comfortable, styled in a “rustic” way, good location, nice garden

now the minus points that really are spoiling the whole stay: no windows outside, the windows that the room has are huge and go out to the hallway, inside of the building! the windows are not glazed, a mosquito net and floppy shutters are the only things that stand between your room and the outside. the safe is not fixed to the wall! it just stands there, you can just take it and leave! in the night there is light in the hallway, which comes through the floppy shutters and the floppy door

close to the restaurants/bars area very quite hotel

not clean at all. morning, noon, evening - cold water at the shower.

Everything great

Breakfast at Mestizos was SUPERB!

Cleanliness inside the room, pillow had a reddish yellowish stain and there were plenty of ants.

Buena estancia, creo que no nos toco agua caliente, agradable lugar para descansar... Lo único que nos dejo con pendiente fue que el estacionamiento estaba sobre la calle y ahí tubimos que aparcar el carro fuera de eso estubo bien la estancia

El lugar dice que tiene estacionamiento y no lo posee. Te hacen dejar el auto en la calle. El personal al indicar que la información de la reserva aseguraba que tenía estacionamiento no brindó ninguna solución: “Solo soy un empleado”. Las habitaciones son oscuras y húmedas ya que las ventanas dan a l lobby y no al exterior. El desayuno es en un bar a tres cuadras. La habitación es decente y limpia pero no es un hotel boutique como se promociona. Es simplemente un albergue sencillo pintado de un color bonito con cero servicios.

This hotel is such a pleasant surprise. From the moment one arrives and the greeting one receives from its friendly staff. The architecture of the hotel is modern and simplistic. We were on the second floor with a window. You have all the amenities as cable TV, nice WiFi, safe deposit box, hairdrier and espresso coffee machine. You get also daily water bottles. Bathrooms are nice and big. Location is a few blocks to the lake, wide variety of restaurants near the fort. As a bonus, talk with Juan Pablo, he is very knowledgeable and you can even enjoy the pool at Balu's sister hotel.

Not much. Sometimes shower was not hot enough but got better after a while. There where no mosquito screens in our window, not a problem with the A/C.

bigger beds

A great place to stay. Good price and accessible to the town. DOes not have lagoon access but it certainly provides nice rooms, clean, comfortable, non pretentious. A lot lot better than any of the accommodations that I have tried in town, although unfortunately it is away from the water. Highly recommended.

Exelent location for the price

Staff al momento de recibirnos sin protección ni cumplir protocolos, demasiado ruido en las habitaciones, se oye todo si van descansar no es el lugar, internet no funcionaba

everything was excellent! the hotel was super cute and clean the people there were amazing did my trip to bacalar one of the best.

me gustó la habitación, me parece un lugar excelente para descansar y aunque no hice uso de sus zonas comunes, me parece que son ideales para disfrutar de una lectura.

Hotel muy cómodo y recomendable

Hicimos una reserva que nos incluía desayuno continental y dos cenas gratis por lo que cuando pedimos nuestro desayuno nos dijeron que se habían cambiado por las cenas (sin bebidas) y no nos ofrecieron el servicio de desayuno! En la habitación nunca llegó la señal de WIFI. Por lo que refiere al hotel es adecuado para pasar una noche.

I booked a 2 double bed bedroom and they gave me a single bed bedroom

Muy limpio, comodo y buen ubicacion, lo único malo es aue te dan cupones para un desayuno continental y el servicio en el lugar del convenio es muy malo.

La tranquilidad de hotel. Lo que no me gusto , que no tengan estacionamiento propio.

Excelente

3 chambres deux nuits ,pas d’eau chaude ,toutes les portes de l’hôtel à raboter à claquer très fort, pas d’aide aux bagages dans un escalier très raide de 60 cm PAS DE FENÊTRE VITREE de simple volets pleins à fermer si on clim ,pas de charme vue sur le stade , hôtel récent et propre assez sympa mais pas entretenu par une famille non prof , petit dej correct ,relativement pas cher

Personal scheu t desinteressiert, wifi ist katastrophal , Zimmer null isoliert - könnte nicht schlafen da Hunde die ganze Nacht gejault haben, zum Flur hin gibt es nur eine gelauster als Hoteltür, die nachts das strahlende Licht reinlässt und wirklich jeden Öaut hören lässt. Frühstück hat nichts mit continentalem Frühstück zutun - es gab paar Cornflakes, bisschen Obst. Es wurde nichts nachgelegt. Habe am zweiten Tag gleich woanders gegessen. Maßlos überteuertet für das was es ist

En la promoción del hotel indican estar frente la Laguna con bellas vistas sobre las mismas lo cual no es cierto, está a Coco estos de metros y no se alcanza a ver. Parece más un simple hotel de paso que un hotel boutique. Ni siquiera bote para basura tenía en el cuarto o un espejo con tocador para las damas. No vale lo que cobran