Oakwood Hotel & Residence Surabaya vs Similar Hotels

Rooms are described as spacious and comfortable, though a few mention some issues.

Beds described as very comfortable and facilities generally good, though some maintenance issues (e.g., toilet flush) were reported.

Rooms were clean and comfortable, with adequate amenities.

Nice and spacious rooms referenced.

Several reviews mention cleanliness issues; room could be cleaner.

Housekeeping missed a broken shampoo-cap and there was a toilet-flush issue in a room; staff replaced the shampoo when notified — cleanliness/maintenance below expected.

Rooms were reported clean, but had odor issues in one room.

Subpar cleanliness mentioned in several reviews.

Location is mentioned positively as being ideal and near attractions.

Frequently noted as a strong point: close to good restaurants, coffee shops and supermarkets and easy to find food; crossing a busy street to reach some venues can be challenging.

Close to food hotspots and convenient for city access.

Convenient location near train station highlighted.

Staff is frequently praised for being helpful and friendly.

Multiple reviewers praised staff as very nice and helpful; staff remembered guests' names and provided a warm, memorable welcome.

Staff was friendly and provided solutions to issues at hand.

Friendly and helpful staff noted positively.

Breakfast and dining options receive positive remarks.

Guests highlighted many good nearby dining options (seafood restaurant, coffee shops) and easy access to food, though the hotel's own F&B was not specifically reviewed.

Food quality was good, but service timing issues were noted.

Breakfast variety praised, although some found it too Asian-focused.

Various amenities including gym and breakfast are appreciated.

Facilities are described as good and the hotel is suited for business travelers; standard amenities meet expectations for this tier.

Facilities are good for the hotel tier, and valet service is a plus.

Standard amenities for the hotel tier.

Quality relative to price is considered satisfactory by many guests.

Standard quality for this hotel tier.

Good value in relation to cleanliness and service offered.

Good price/quality ratio noted.