AC Hotel Nashville Downtown

It was close to every thing

Nothings

Excellent roof top bar drinks, view and food. Youssef the bar tender was very nice.

Location, clean

Limited pool area as shared with several other Marriott hotels within same building

We stayed at AC Nashville. Maggie Steigerwald made our experience absolute incredible. Her customer service skills by far top notch and for that reason we want to make this an annual trip bringing along family and friends as a result. Note to Maggie “I’m your NFL BFF for life “ hope to see you next year. Thanks again for your patience and incredible service (from Mrs Griffin - 1708)

This hotel is a combo with the Residence Inn and Springhill. It distracts from the AC Brand. They even share a pool which is extremely crowded and always shaded by surrounded buildings. The valet area is a mess and unorganized. I was glad we didn't park there. The front desk is on the 6th floor. The lady at checkin lied to me and told me I was on a high floor when I asked. It was 10 and it was on one of their lower floors. We went to the room and it was still being cleaned. We had to drag luggage back to the desk and the manager then gave us a room on 21. The room is clean but the noise from the pool is loud. The location is easy to walk to Broadway. I would not stay here again due to the chaos.

Nice pool, gym was okay. Beds were good.

Roof top bar was a non event, no one used it

Location was great, staff was friendly and amenities were plenty

The shower was too small, cleanliness of the room was a bit lacking.

It was clean at all times. Staff were very nice and friendly. Great location

Drinks were pricey and parking should have been free , if you’re staying on the property.

Stephanie at the front desk was very helpful locating an item I had shipped to the hotel. Excellent customer service!

Awesome service Maddox and Aaron

Sammy, Kyle and Eliza were absolutely amazing. They made our experience here so much better I cannot wait to come back and hang out with them again.

Great rooms, clean. Close to all attractions.

My husband and I traveled to Nashville for our first time with another couple. We all truly enjoyed Nashville and our stay at this hotel which is just a short walk to the honky tonks on Broadway. We didn't realize that the 3 hotels seem to share the same building. We loved our king suite rooms with the kitchen (full-size fridge, dishwasher and 2 burner stove top) and sitting area. Stephanie and Daryl at the front desk were extremely helpful and accommodating. This was an excellent hotel choice!

Jonathan with the valet team was very helpful.

Sami Eliza and Kyle were so friendly& provided us with exceptional service at the pool bar.

Youssef, was amazing, so nice & was fast!!! Thank you so much!!!

Youseff was fantastic. We were a large private party and he handles us with ease and kindness!!

Youssef was AMAZING!!! His service was outstanding. I will be back and recommend this bar. Your organization is lucky to have him.

This is such a great hotel. We’ve been in Nashville several times, but having a rooftop pool and a rooftop bar makes the stay all the better. The rooms are nice and the beds are comfortable. The air-conditioning worked great. The rooftop bar service is really good. Our bartender Youssef made us the best espresso martinis. They make their espresso martinis with actual espresso. They also offer live music at the rooftop on bar certain days of the week. If you’re looking to host a private party, the rooftop bar and indoor or outdoor would be great. If you’re traveling with a group of people, I recommend renting one of the cabanas at the pool. Space is limited at the Paul, so the cabana is the way to go.

Sami, Eliza & Kyle were super friendly and helpful. Great bar staff.

I accompanied my husband on a business trip and absolutely loved my first time in Nashville. Beautiful accommodations and helpful staff. I had blisters on my feet from walking so much and Rachel heard me say that at breakfast and without asking gave me bandaids and Neosporin. It was such an act of kindness. I will definitely come back and stay at AC hotels again!

First, I'd like to thank **Stephanie** for knowing how to de-escalate situations and for understanding that customer experience comes first. She remained calm, listened, and genuinely tried to help. She was able to accommodate my late checkout when I was under a lot of stress, and I truly appreciate her professionalism. Unfortunately, my experience with **Katherine Romero, the Front Office Manager**, was the complete opposite. When I needed to extend my stay, she told me she couldn't extend my current reservation and that I needed to make a new one. She did not inform me that the daily rate would change and told me I had to decide immediately, assuring me it would be the same. It was not. The rate increased, housekeeping stopped, and the only thing that stayed the same was the poor experience. Throughout our interactions, every request seemed to be met with "no." Our exchanges remained calm, but I felt dismissed rather than helped. After asking questions and advocating for myself, I felt like I was being retaliated against. Housekeeping stopped despite multiple requests to different staff members. I only received housekeeping for one day after seeking help from the neighboring hotel. When I later requested a late checkout, Katherine again said no, while Stephanie was able to assist without issue. As the **Front Office Manager**, Katherine sets the tone for the guest experience. Looking at a guest without speaking or simply giving them a blank stare does not make someone a good manager. Making guest felt retaliated against is not good... A good manager knows how to de-escalate difficult situations, communicate respectfully, and provide solutions whenever possible. At the end of the day, the front office exists to provide guest service, and guests should be treated with professionalism and respect. I believe it is extremely important to be transparent about billing. Customers deserve to be informed of rate changes before they make a decision. The choice of words matters, especially when discussing charges or explaining hotel policies. Managers should take accountability instead of shifting blame to other people, the guest (me), or hotel policies. I'm especially disappointed because I stayed at this hotel for three weeks and expected a much better experience. Unfortunately, it was not worth it. I've stayed at airport hotels that offered more consistent housekeeping and significantly better customer service. To make matters worse, I also had a package worth about **$500** delivered to the hotel. While that isn't an extremely high-value item, it made an already frustrating stay even worse. The package was marked as delivered and geolocated to the hotel, yet I was repeatedly told it could not be found and that the person who signed for it did not work there. If the package was in the shipping and receiving area the entire time, why wasn't it checked thoroughly from the beginning? It was only after I stated that I would be requesting police assistance and surveillance footage to locate the package that it was suddenly found within the next two hours. That sequence of events left me with serious concerns about how the situation was handled. Finally, I want to say that I have a great deal of respect for the Marriott family. I understand they have deep roots in LDS church. Thus I believe they have peacemaking and compassion in mind. That is one reason this experience was so disappointing is that I expected the service at this property to better reflect those values. Stephanie demonstrated what excellent hospitality looks like. I hope the leadership at this property takes this feedback seriously so that the guest experience better reflects the standards associated with the Marriott brand.

Gus was awesome at valet! Super nice and quick to get me my car!

Gus from the valet stand had possibly the worst smelling breath in the entire city. He insisted on playing clash Royale and ignoring me instead of doing his job like he’s paid to do.

Youssef the bartender is a gem! Top notch service he went above and beyond! This is our first stop, and we will definitely be back!

The overall experience was excellent. Great service at the pool and rooftop bar - especially Youssef. Thank you for a great stay.

Youssef was wonderful, friendly, and made a mean old fashioned that fueled excellent conversation with my colleagues. Thanks for the great experience!

Youssef at the Roof Top Bar was sooooo friendly and took care of us in such a kind and considerate way. Even in the rain, this is a beautiful spot.

Stayed at the AC downtown & grabbed drinks at RTB, the rooftop bar. Youssef was a great bartender & gave fast & friendly service. Great spot to stay in downtown Nashville.

rfb! is so cute! the patio has a breathtaking view of downtown. great apps, great drinks. youssef will take great care of you! speedy service, delicious cocktails. try the Broadway Barbie!

The pool

Having to go up to the 6th floor to check in. The sliding door for the bathroom was difficult to use. The cable TV channels and wifi lagged so much that you couldn't really use them. No microwave.

We hung out by the pool bar today and the service was great! Sami and Kyle did a great job <3

We went to the Rooftop Bar and we had the best bartender, Youssef!! He made the best Expresso Martini’s! Plus, his personality was so welcoming and genuine. It made for a great first night in Nashville!

Seabass is the man. All the dudes there were fast every time

During our arrival Andrew helped unload our car making it much easier for us.

After a long day of travel, Andrew and Gus helped us locate spots around the city to visit.

Sebastien was very helpful during our leave getting our vehicle so fast. Thank you

Jae went above and beyond helping me with the most complicated check-in (complicated on my end) - she handled this situation with the most extreme professionalism and I could not have asked for a kinder and more professional experience. She was incredible, patient and efficient.

Corey C took such good care of us in our cabana! Was attentive and friendly!

We rented a Cabana for my friends 40th birthday and Corey C was our server! Despite how busy he was ,he was very attentive to our large group! Extremely friendly and accommodating! Thank you for everything !

Amazing highly recommend the residence in. And AC Hotel. Roof to bar has the best bartenders

Youssef was a wonderful bartender and took the best care of us!!! He was attentive yet allowed us to have our girls night! 100/10 experience with Youssef.

Rooftop bar view is cool and the pool deck are awesome! Great hotel!! Yousef and Tariq were friendly took our picture and made a super espresso martini. My husband says it is a hidden gem

Sami was the best bartender at aqua lyrics pool bar!! She was so friendly and helpful and we are obsessed with her signature drink! We will define back in the future!

Sami was the best bartender and was very kind and attentive.

Nothing

Everything

I arrived early from Charleston in Nashville. I had not been here in over 10 years. My friend made the reservation for us and was gonna join us later. I was gonna take a chance and see if they had a room available for an early check in. I was greeted by a friendly Valet (Blonde hair but did not catch his name). Jenny (I assume housekeeping showed me the way to the front desk). I was greeted by Ayreanna ( I think that was her name - forgive me for the spelling), tall girl whom exemplified what customer service should be. I worked for Starwood for 15 years and I always appreciate when someone goes above and beyond to accommodate my request. Especially in this day and age where we downsize customer service for AI etc.

Liza was amazing! Attentive and made sure we were taken care of! 10 out of 10

Our waitress always had a smile on her face and served all of our needs. We were so impressed! She has made our experience here great. Thank you!! We appreciate everything she has done for our party. We could not have asked for better. We will return

Eliza was absolutely amazing!! She always had a smile on her face and was eager to make sure we had everything we needed!! She went above and beyond for us! She deserves all the praise!!! Thank you so much Eliza!

I held a meeting this week at the AC, and I have to specifically call out the fabulous banquet staff. Donald, Judy, Maribel, and Kory, were all kind, attentive, and ready to jump in and help with whatever we needed. I appreciated their willingness to go out of their way to support us throughout the week and consistently check in. They ensured we were well taken care of!

Andrew and Jonathan helped us with bags while checking in

Awesome hotel with great amenities and location.

It is a bit expensive.

Stay was amazing! The rooms were super clean, and the hotel is located just a 5-minute walk from Broadway!! The hotel amenities were great as well — from the gym to the pool and outdoor bar, everything was really enjoyable. The breakfast service was also very nice. Stephanie at the front desk was so welcoming and friendly, which made the experience even better!

Location was great the AC was nice we enjoyed the pool and bars room was perfect. Valet friendly and helpful. The young lady at the AC desk on floor 6 her name was Michelle she not only got us in early she also gifted my crying toddler with a toy from the toy box Michelle was so down to earth kind helpful and went above and beyond to not only get my family checked in early she took the time to help me with restaurants and different places to go that were kid friendly around Nashville she is extremely good at her job we witnessed her check in and out probably 10 or more guests with a smile the entire time in a matter of 10 mins. My family would like to say thank you to Michelle and the AC for helping us have a wonderful stay.

One of the best cocktails I ever had and Youssef was incredibly helpful and provided us with great service.

Great drinks and fantastic drinks for Youssef!

Great stay, Kai at the valet was really helpful. Thank you all.

Kai and Jerry were amazing!!!

Kai and Jared were so helpful and attentive!

Best pool bar ! The bartenders Sami & Eliza are the most efficient and customer service oriented i have ever met. They work well together and leave Noone or nothing undone or unsatisfied! Great job ladies.

Service at roof top was awful. Waited 90 minutes for an order of fries and flatbread

Breakfast not included

Amazing rooftop bar area. Bartender Youssef was very sweet and made good drinks!!

Went to the rbt! Had a lovely time listening to music Xousef made excellent drinks and he was friendly and pleasant to chat with

Great ambiance and bartender, Youseff!

Hung out at pool bar when we had some free time. Eliza was a sweetheart.

Eliza made out trip fantastic! Hotel was modern and clean. Could hangout by the pool all day!

Buen ubicado

Las habitaciones no estabam concuerdan com el precio sabanas mala calidad colchon roto olor desagradable

We love staying at the hotel. The room food and Help were amazing especially Eliza Fox at the bar in the pool area and Celeste the bar in the main entrance area. They made our stay so well our food was enjoyable. Our room was clean and we will stay again.

Good location. We would stay here again. We want to also specifically thank Eliza who hosted our table of 5 by the bar. She is an absolute delight & attentive to our needs. She is a real asset in the hospitality industry.

The restaurant to have breakfast, very clean, organized and the food was very good.

The swimming pool area. The area was very very dirty and in construction.. So, a lot of noise and dirty. But there were cigarettes on the floor.. so not just the dust of the construction... dirty from other days..

Had an amazing time with our stay at the AC Hotels Nashville. I have to give a big shout out to Yousseff at the Rooftop Lounge for his great service. Always a smile and very kind. 🙏🏻👍😁

Rooftop bar was amazing and service from Youssef was top-notch! He is great. Highly recommend!

Great hotel in the center of Nashville! So many things to do and so many great places to eat. The hotel is absolutely lovey and the staff goes above and beyond to take care of you. Please see Gabriela V at the front desk. Not only is she knowledgeable and kind, she has thee absolute best food and coffee recommendations! Gabriela, thank you for going above and beyond!

Judy, Don, Maribel, Delsey, Kory and the addition behind the defense event team assisted in pulling off a stellar event for a rusty event planner. They were quick, efficient and courteous. Tremendous in making the event run so smoothly.

Clean, convenient

Toilet very noisy and acting up for hours. The manager sent Help and they finally came after several hours and a second call. Much better, Never completely fixed it, still noisy.

Location is great Front desk accommodation was nice

Nothing

Everything

We arrived and had to use valet and were told we had no other option which was $60 a night which we were double charged for! None of the staff communicates with one another! We had fraudulent charges on our bill and their solution was to check receipts and cameras! We had to pay $200 in incident fees when we arrived that we were not informed about a head of time. We were told they would just be put on hold until we checked out and then it would be refunded and we were not refunded! We spoke with 10 different people about my card trying to be charged for something I already paid for… who were no help and did not communicate with each other as they said they would notate the information on our profile so it wouldn’t happen again and it continued to happen 6 times! We were charged $50 something dollars for a restaurant bill when we NEVER even went to the restaurant!

Moderno, limpio , habitaciones amplias, bien ubicado , a 2 cuadras de Broadway

El desayuno podrían mejorarlo.

Nice. Clean.

Some staff not very friendly. The $18 breakfast was no better than any free breakfast at Holiday Inn. Coffee in the lobby was put away too early.

The location

Service rendered is substandard for such a facility. They don't even have luggage service. Low-cost accommodation.

Great location - can walk to Broadway

I was traveling with my 3 teen children - without notification when checking in, I received a additional $50 charge for having 3 children with me in a double queen room. I would understand if there was free breakfast provided or if any additional services were provided beyond what was included, but there was not. It was pretty unprofessional that the charge was not revealed while checking in.

Mainly the location, is just 1 block from the museum and 3 blocks from Broadway. The room had a good size and the bed was comfortable. Loved the pillows. The cleaning service was excellent and worked everyday including Sundays.

Breakfast could have been better, and the free coffee at the lobby was gone at 10am, would be better if it is available through 2pm. The entrance to the hotel is not walking friendly when you are arriving since it is through the garage and shared with 2 other hotels.

Nothing

Parking, shower pressure, NO PRIVACY!

I had a fantastic stay at this hotel. The rooms were clean and comfortable, and the atmosphere was warm and welcoming. But the real highlight was the breakfast. Absolutely delicious with a great variety of options, fresh ingredients, and perfect presentation. A special star goes to the girls who worked in the breakfast area. They were exceptional! Always smiling, attentive, and genuinely kind. Their energy and hospitality made every morning a pleasure!

I loved the vibe of this hotel. It smelled so good. Valet was great. The bathrooms were so clean. We had a great time.

The prices of drinks and food from hotel bars and hotels. They also closed really early.

Proximity to Broadway was nice. Not a lot of walking. Spacious Rooms and clean. Desk and Bar staff were very nice and professional.

We had two rooms for four nights stay costing $4200.00. The only thing complimentary at this price was one free bottle of water per guest. If you wanted additional water it was $4 per bottle or you had the option of refilling it at a water station that tasted like spigot water. Morning breakfast $18 per person and we had to ask for most things as they were out. I’ve had better breakfast at your typical comfort inn.

La piscina

Nada

The manager, the lack of cleanliness (yall left noodles on the floor in front of the elevator for quite some time…), way too expensive for no reason. This hotel is clearly just greedy, the owner should be ashamed of themselves. Not a good experience and I will never be back. I’ll be telling any and everyone that will listen how terrible this hotel is as well.

The breakfast was exceptional and the restaurants were great too!

The only issue I had was the outside noise while I was trying to sleep. Sirens were sounding every 5-10 minutes all night.