Holiday Inn Express & Suites Franklin - Berry Farms by IHG

I like the location. Close enough to Nashville without all of the crowd and noise.

It was a little mold on the ceiling in the bathroom. And there was cobwebs where the curtains were.

Location is perfect

Fruit options at breakfast small

The location was good. Secure underground parking is a nice feature.

For the price we paid they have some of the roughest, most uncomfortable towels I’ve ever seen in a hotel.

Clean, friendly staff, great location with shops and restaurants nearby. Breakfast included and food was very good! Liquid hand soap in bathroom, I can’t stand using bar soap. (I travel with my own bottle lol)

Only complaint was water pressure in shower, I like to be beaten awake.

we enjoyed our stay very much. we were in town to visit family. we found this hotel to be very "human friendly". the rooms were clean and quiet, the property was well maintained, the staff was very friendly and cordial, the breakfast was tasty and adequate and best of all there had been NO DOGS sleeping in the same bed where we slept. the deciding factor in choosing this hotel was their pet policy. we always stay where the policy is NO PETS ALLOWED. the pet policy was strictly enforced, and that is why we will stay at this property again when we are in the area.

Very convenient location - comfortable rooms - staff had a proactive, can do attitude when helping

la locación muy céntrico, muy bonito lugar muy tranquilo y muy limpio y muy cómodo y el personal muy amable! con mucho gusto me quedaría de nuevo 😀 recomendado 100% 6

Great breakfast! Bathroom was great! Loved the secure parking in gated basement! Staff was pleasant and efficient! Room/bed was clean and comfortable!

We were traveling through to Alabama. The only complaint was the $187.00 nightly rate. We would return if the rate was around $120.00. We probably will pass by the Franklin location next time because of this.

Very nice

Eggs marginal

It was clean and very nice.

N/a

Breakfast

My kids were expecting to swim after a long drive, but it was an outside one that wasn't open.

We love staying at this hotel and have stayed here a number of times. The area is growing with more eateries nearby -- like Edley's BBQ, McDonald's, Chick Fil A, and the very busy new In N Out Burger. The hotel has a small parking lot but they also have a garage under the hotel for additional parking. That was a nice plus since we had storms on the night we stayed. The service here is great, and the location is convenient to the interstate. The hotel and the room itself was so nice. The beds were comfortable. If you cannot use feather pillows, you might want to let them know. They have four on a bed and two are feather pillows. The breakfast was not as great as some other hotels and that is why I gave 4 stars instead of 5. We opted out of the breakfast on the second morning. Overall, I would highly recommend this hotel and we plan to continue using this hotel when we visit the area which is frequent since we have family nearby.

It was just ok….

Ac only worked with leaving fan on. No cleaning of room and were there 3 nights. Just disappointing for the price .

Quiet area Clean Close to stuff

Pillows very very uncomfortable

Great breakfast loved the cinnamon rolls

Clean, comfortable, good breakfast, quiet.

Location and comfortable

The TV was not receiving any channels due to faulty cable line.

Very clean and staff was very helpful. Breakfast was good.

Our room was short on towels but we were able to get extras. Staff very accommodating.

Nice place to stay, very good breakfast. Easy check in and out

Needed more towels for a 2 suite queen. Had ask for extra blankets and sheets. They were very accommodating. Could tell they were busy.

Breakfast was very good. Lots of choices.

The room was shabby. Carpet was nasty. I was afraid to take my shoes off.

Rfood was a eally good. Fresh and flavorful. Dining area was appealing and very clean. Bed was comfortable.

The breakfast was amazing

everything was great

The carpet in the room smelled like the carpet fresh powder that you sprinkle on the floor

The staff was super nice, especially the general manager! They had everything that they listed. Parking garage that kept our car safe

Yes and good

Friendly staff, nice location and room and coffee 24/7!!!!

Not the fault of the property but due to state of emergency back home due to winter storm, we had to leave two days early and no one would refund or credit us

Great parking, easy check in, clean rooms

January 2026 We booked a stay for a family member at the Holiday Inn Express in Franklin, TN at 7100 Berry Farms Crossing. The family member was to be discharged from the Nashville, TN hospital. Due to a power outage in the area we wanted to be assured that our 86 year old uncle would have a place to stay with operational facilities. We were uncertain of the discharge date as the area has been recently effected by adverse winter weather. The general manager, Terry, and Victoria (asst.) were absolutely superb! It was quite remarkable concerning their cooperative attitude and willingness to assist us with reserving a room for our family in this special situation. Terry adjusted the check-in date two times to accommodate us in an effort to assist. Wow! This is an exemplary demonstration of customer service and good management in action. My review is simply to acknowledge a kind, thoughtful and caring attitude by the general manager and staff to assist us with a delicate situation. We also want to let Holiday Inn Express by IHG know what we believe is outstanding and courteous leadership in their Franklin, TN location. Our uncle was as determined by the hospital to be safely transported from the hospital to his home in Spring Hill, TN which now has power and working facilities. Thank you Terry and Victoria for your cooperative attitude in assisting a patron. Sincerely, Peter D

Tthe staff was great, friendly. The location was perfect for us. And it was easy access to 95, which was easy for us.

N/a

Location

Nothing

The location was great! Was thankful for the unground parking garage.

If it hadn't been for booking.com, the rate would've been too expensive.

No complains. Will stop again

No complaints

Clean, quiet, very comfortable.

I only ate there one morning, and it was good. The shower was great!

The bed was hard, and the pillows were too full. The first night I didn't sleep well due to these. There needed to be instructions to work the remote for the tv and possibly a listing of the stations. It was a little more expensive than what I expected, (I'm 73 and I have AAA and other Senior discounts but had to way to use them) but I went with my daughter and grandson and his baseball team stayed there so it was more convenient for transportation.

Clean and well maintained

Location.

The tight parking garage. 😕

Excellent breakfast! Friendly staff. Looking forward to returning soon!

Clean

Everything was nice and clean and well managed for the limited time we were there. Great location too.

It was clean, the staff were friendly, the bed was very comfortable.

Nothing was bad

I liked how accessible the hotel was from everything.

Clean and staff are nice

Nothing

Good value location well maintained

Immaculate property just off I-65. Close location to Franklin, TN and Civil War Sites.

N/A

Great location, friendly staff, clean and comfy rooms. Loved the big bathroom!

Parking! The lower parking garage is very challenging to maneuver especially with an SUV. No enough spaces, most parked over the line, taking up 2 spots. My husband is handicap so ended up back at the top. Very frustrating!

Everything was ok , I will came back again

No answer… because I was satisfied