Istana Hinggap Johor
Istana Hinggap Johor, Jalan Changkat Kia Peng, Bukit Bintang, 55100 Kuala Lumpur, Malaysia- Historic
- Residential
- Castle
Compare nearby stays with similar location, guest experience, amenities, and class.
Luxurious Accommodations with Breathtaking Views
Indulge in luxuriously appointed guest rooms and suites with stunning views of Kuala Lumpur's iconic skyline, offering a unique guest experience that embraces local heritage and modern luxury.
Culinary Delights for Every Palate
Explore a culinary journey at The RuMa with ATAS, a specialty European bistro, SEVEN Lobby Bar, The LIBRARI, and SANTAI Pool Bar and Lounge, offering a diverse range of cuisines and expertly crafted cocktails in a stylish setting.
Revitalizing Wellness Experiences
Experience a new dimension of wellness at the 6th-floor UR SPA, featuring genderless and result-driven treatments, a state-of-the-art gym, and a barber shop by Truefitt & Hill. Unwind by the outdoor pool overlooking KL's landmarks for the ultimate relaxation.
Book your stay at The RuMa today and immerse yourself in unparalleled luxury and hospitality.
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
43 sqm
City View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
48 sqm
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
43 sqm
City View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
45 sqm
City View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
60 sqm
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Sofa bed (Variable Size), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
88 sqm
In-room amenities
1 King Bed
517 sq feet
Internet - Free WiFi
Entertainment - 42-inch Smart TV with digital channels
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Non-Smoking
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
King bed (151-180 cm wide)
Room details
48 m2
In-room amenities
1 King Bed
646 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch Smart TV with digital channels
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Non-Smoking
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
King bed (151-180 cm wide)
Room details
60 m2
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
45 sqm
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
45 sqm
In-room amenities
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
45 sqm
City View, Tower View
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Zeer mooi en proper hotel Fantastisch ontbijt
De prijzen van de massage zijn hoog
Her şey mükemmeldi.
The hotel is immaculate and beautifully decorated, as well as being in a great location. The beds are incredibly comfortable and the staff were very friendly.
I was surprised that the hotel didn’t have a sauna or steam room given its advertised as having spa facilities.
Sehr schönes. Hotel in der City. Sehr geschmackvoll. Toller Pool mit Aussicht.
nichts
Everything
Nothing
The location is great. Abt 12mins walk to KLCC, and 6 mins walk to nearest train station. Staff are very friendly. Wifi works well. The breakfast is excellent!!!
I can't think of anything!!
Overall, everything was excellent at The RuMa Hotel, except for an unfortunate experience with the woman at the reception desk of ATAS Restaurant on August 26th, at around 9:20 PM. From the moment we arrived, she made us feel as though we had come too late, despite the restaurant closing at 10:00 PM. Her manner towards us was odd and disrespectful, and her approach felt more like that of a nightclub bouncer than someone welcoming guests into a restaurant of this standard. She made us feel as though she was looking down on us, which was particularly unpleasant. When she realized that we did not appreciate her behaviour, she told us that they had some remaining desserts that they could offer us. We found this response inappropriate and rather surprising given the situation. Offering remaining desserts did not address the issue, which was the way we had been received and spoken to in the first place. This experience contrasted sharply with every other interaction we had at the hotel. The rest of the staff, including the restaurant waiters, were extremely professional, welcoming, and attentive. Unfortunately, based on our experience that evening, we felt that the person at the restaurant reception did not demonstrate the level of professionalism or hospitality expected for such a guest-facing position. I sincerely hope the management will take this feedback into consideration. Apart from this incident, everything else was perfect. A special mention goes to Roza and her colleague for the wonderful 90-minute massage session. They were both excellent, and it was definitely one of the highlights of our stay.
Great location. Great hotel. Great window view. The breakfast was excellent.
Everything was great
Три года назад, завтраки были разнообразнее
Super attentive and friendly staff, facilities, central location and their wide gin offerings at the hotel bar!
Just a minor complaint about visible black moulds around shower door seal.
the ambient soft lighting
room dirty and basic electric sockets with no work table. room service food dull and most options deep fried foods. bell boy disappeared with my bags during checkin for 1 hour without giving me luggage tag. guest relations and it team were lovely. basic hotel and facilities and location for the high price . worse hotel experiance in KL
Good location
None
This is a beautiful hotel. Stunning pool and relaxation area. Views are incredible. Food was amazing. Quality and choice was outstanding. Every member of staff I met were polite, efficient and friendly.
Nothing
La stanza, la piscina, il ristorante, la posizione
Tutto perfetto
早餐美味
床不舒服太软太偏了! 我和我先生都睡了不好
Tutto .. colazione stratosferica, upgrade a suite come omaggio molto gradito .. staff gentile e super .. posizione centrale a due passi dalle torri Petronas . Colazione tra le migliori mai provate in hotel a 5 stelle.
Nulla
Excellent decoration and style through the hotel. Staff and breakfast were great. We got an upgrade with city views and to a bigger room which was very appreciated. Excellent pool and gym.
The room had strange lighting. It all worked on one circuit only so you couldn’t turn on off specific lights. The breakfast was really busy and they needed extra conference rooms to accomodate us.
breakfast was very good and hotel room was quite good!
ممتاز
ممتاز
I had a wonderful experience and thoroughly enjoyed my stay. The facilities were excellent, and the free bar was definitely one of the highlights! The location was convenient, the hotel was clean, and I felt it offered great value for money. The staff were friendly, welcoming, and helpful throughout my stay.
My first room did have a mouldy smell, but the staff handled the situation well and promptly moved me to another room, which was much better.
Superbe hôtel, architecture intérieure de haute qualité. Piscine pas immense mais très agréable. Petit déjeuner extraordinaire.
Rien, si ce n est n être resté qu une nuit…
Un établissement de marque se doit d'appréhender les besoins du client avant même qu'il ne les formule, et c'est bien ce que le RuMa sait faire ! Tout était parfait de A ay Z, ils ont été extrêmement prévenants avec ma famille et mon bébé de 16 mois. Merci à toutes votre equipe au plaisir de séjourner à nouveau chez vous !
Rien, tout était parfait 👍🏻
We had an excellent stay.
Le prix de la nuit est tres chêre
Le prix de lhotel
un hotel exceptionnel.
La struttura é bellissima, molto caratteristica seppur moderna nuova e pulitissima
Nulla
الهدوء وقربه من السنتر وتعامل الموظفين وفطورهم لذيذ
اعتقد انه كان يمديهم يعطوني فيو افضل
Gentilezza e disponibilità del personale, cura dei dettagli, design degli interni, posizione
tovaglioli che mancavano a colazione
Super emplacement, chambre confortable, personnel pro
Design, Lage, Service
The RuMa is a beautiful, calm, and genuinely relaxing hotel in the heart of Kuala Lumpur. Every detail, from the elegant design to the outstanding service, feels carefully considered. I especially appreciated the unexpected room upgrade with a Petronas Towers view, the wonderful breakfast team, and the attentive pool staff. A special thank you to Limon and Khariomi for making my stay even more memorable. The post check-out facilities were immaculate and allowed me to enjoy my final day in comfort. Highly recommended and I would not hesitate to return.
Cleanliness , proximity to malls and supermarkets, super friendly staff , facilities and amenities
Price
The breakfast was great
I think there's some issue with the air conditioned at the restaurant during our breakfast :( But the air condition in the room also wasnt functioning well i think because we set it to 18C with high fan also it wasnt that cold. But everything else was great
Tout. Le calme , la tranquillité, l’accueil , le confort , la proximité du centre , à quelques pas
Quelques fois le service de nettoyage a fait quelques erreurs évitables , savon fini pas remplacé dans les toilettes , chambre pas nettoyé correctement …
Every thing, they make our stay memorable
so far so good
1. The bed is too soft for us
Camera
Pulizia e cassetti cadenti
Beautifully designed
The bed is too low. Mattress not too comfortable. Bathroom vanity has no room to put personal items.
Easily one of the best hotels in Kuala Lumpur! I was so impressed by how true Malaysian hospitality shone through, the staff are exceptionally warm, welcoming, kind, and attentive. The interior design is truly special and gives the hotel a unique character that sets it apart from the surrounding major chains. Location wise, it's great, just a 3 mins walk to KLCC and walkable distance to Pavilion. The welcome drink was absolutely delicious!
The breakfast was fantastic with a huge variety of delicious options. The only minor hiccup was at the noodle station, my order was left sitting beside the broth pot after being prepared, and I had to wait quite a while before the staff realized it was unclaimed. A bit more attentiveness or proactive checking from the station chef would make a world of difference there.
الفندق هادي موقع مميز مناسب للعائلة الاسرة مريحة جداً الافطار متنوع
عدم وجود مكان مخصص للتدخين داخل الفندق وهذا الامر يضطرك للخروج خارج الفندق وهذا الامر لا يعيبة لان التوجه الحالي في جميع الفنادق في كوالالمبور وماليزيا عموما عدم السماح بالتدخين في الفنادق
La décoration est magnifique. Les chambres sont très confortables et nous transportent dans une Malaisie raffinée et pleine de charme. Le petit déjeuner est phénoménal et d'une diversité qui ravira tout le monde. La piscine est très agréable. La localisation à deux pas des tours Petronas et des rues animés du centre de Kuala Lumpur. A ne pas rater.
La piscina era stupenda, l’albergo é molto bello, niente da dire, posizione Eccellente e tutto molto pulito.
Lo staff che lavora li non é all’altezza di un 5 stelle; noi abbiamo prenotato un escursione a Malacca e l’organizzazione é stata davvero pessima e il tutto non é stato professionale.
The RuMa Hotel e' un boutique hotel luxury davvero bellissimo. Nel nostro viaggio tra Malesia e Bali abbiamo soggiornato in alberghi top, ma forse il RuMa è stato quello dove siamo stati meglio. Upgrade con camera vista torri Kuala Lumpur davvero suggestiva, colazione di livello, piscina e bar super. Ultimo giorno partenza presto, bene servizio breakfast da asporto. Da ritornare
Lights are too dim. Hard to find a place to do make up
The location is very central, the staff were friendly and accommodating from the moment we arrived including taking our luggage up to our room. The room itself was spacious and stylish. The bed was super comfortable (with pillow menu options) and the block out shutters made it excellent for getting a good nights sleep. The shampoo and conditioner provided were a much higher quality than most hotels provide and smelled divine. The breakfast was a highlight with a wide selection of cuisines and we also took advantage of the pool and cocktail bar in the early evenings. The Room service food was excellent for the nights we preferred to stay in and the overall quality of our stay was exceptional.
We had some issues getting the tv channels to work but that wasn’t a huge problem as we could have asked the hotel to look into it.
Le petit déjeuner très bien. Chambre spacieuse. Piscine agréable.
Personnel parfois un peu dépassé à l’heure de pointe du petit déjeuner.
Absolutely gorgeously designed and elegant property. Stepping in makes you feel instantly relaxed. Warm staff and service, beautiful bedroom and bathrooms, very conveniently located. Highly recommend!
Nothing, everything was just fabulous!
Good location. Really appreciated the good lighting in communal areas and the room. Staff was very attentive, especially Sofiuddin, who looked after us so well at the pool bar. Unfortunately we didn't manage to try the restaurant, as we booked for the tasting menu that we saw in the hotel information provided in the room, but once we got there we were informed that the menu had changed. I suspect it was probably a case of poor communication between the restaurant and front desk as we did mention it when booking.
Friendly staff and amazing property
Lovely hotel, beautifully finished and kept remarkably clean. Breakfast was amzing. Would highly recommend staying at The RuMa
If you're looking for a place that truly feels like a home away from home, this hotel is an excellent choice. The rooms are comfortable, the breakfast is delicious, and the staff go above and beyond to ensure every guest feels welcomed and well cared for.
Thank you, The RuMa Hotel, for such an unforgettable birthday stay. A special thank you to Hannani, Guest Experience Assistant for the thoughtful birthday note, delicious cake, and balloon decorations in both of my rooms. It was such a lovely surprise. My heartfelt appreciation also goes to the Front Desk, Guest Relations, Bell, and Housekeeping teams for their warm hospitality and attentive service throughout my stay. Thank you as well for helping me recover my adapter charger after check-out, I truly appreciate your honesty and care. The buffet breakfast was also excellent, with a great selection of delicious food that made each morning even more enjoyable. It wasn't just the beautiful hotel that made this stay memorable, but the genuine kindness of every team member. I can't wait to return.
I loved every detail about the hotel
Very close to everything
It was stunning with no detail overlooked
The dinner wasn’t the best, considering the hype and the staff weren’t across basic drinks
the hotel location in KLCC, the staff professionalism, the room and bed is very comfy, breakfast and room facilities are off the charts.
We had an afternoon tea session at The Librari with the rest of the bridesmaids last Saturday. There were 6 of us in total. We absolutely loved the atmosphere. It wasn't too crowded, which made it feel cozy, relaxing and intimate. The place was also pleasantly quiet, making it perfect for catching up. The food was good as well. Thumbs up to the presentation! We ordered 3 sets of Grand Volume and the portions were well worth the price. If you're looking for a great spot for afternoon tea, this is definitely a place worth checking out. A place that is not overly hyped or crowded. A special thank you to Vivienne from Sales for helping us arrange everything. We will definitely be back for another occasion!
Had a great experience at The RuMa Hotel. A special thank you Kiky & Nizam for her kindness and attentive service. Boths made our stay smooth and enjoyable, and her warm hospitality really stood out. The hotel was beautiful, the room was clean and comfortable, and the overall service exceeded our expectations. We look forward to staying here again.
It was such a lovely stay at The RuMa Hotel. We were warmly welcomed by Guest Experience Manager, Kiky, who assisted my partner and me during check-in with a genuine smile and excellent hospitality. Overall, our stay was amazing. The room was spacious, beautifully maintained, and spotlessly clean. Breakfast at ATAS was also excellent. Despite the high occupancy, everything was well managed, and the service remained attentive and efficient. We truly enjoyed our experience and will definitely return again. Highly recommended!
lovely spacious room, stocked with all amenities that could be needed. large bathroom area with 2 sinks, and large shower and bath. The staff were both welcoming and happy to help. all areas were clean, the rooms were cleaned daily, aswell as restocked.
We had a wonderful stay at The RuMa. The room was spacious, spotless, and beautifully designed, with everything well maintained and comfortable. The staff were warm, professional, and always ready to assist. The location in KLCC was very convenient, with easy access to nearby attractions, restaurants, and shopping areas. The hotel facilities were excellent, and the overall atmosphere felt peaceful and luxurious. Breakfast was also very good, with a wide selection and attentive service. Overall, it was a relaxing and memorable stay, and we would happily return.
The breakfast area can get quite crowded, so it is best to arrive by around 8:00 a.m. to find a table.
This hotel is absolutely beautiful, with a perfect location, breathtaking views, and exceptional staff. Every member of the team made us feel genuinely welcome, and the rooms are both elegant and incredibly comfortable. What impressed us the most, however, was how the team handled an issue we encountered during our previous stay. They didn’t just solve the problem—they turned it into an even better experience. That’s exactly what creates true guest loyalty. Because of that, we chose to come back, and from now on, whenever I’m in Kuala Lumpur, this will be the only hotel I’ll stay at.
The whole experience was phenomenal, we were staying there for our Honeymoon and had the most amazing time. All the facilities were fantastic, the pool, the gym, hotel bars, restaurant for Breakfast - it was all perfect.
Tried the Sunday Brunch at ATAS at The RuMa, and it exceeded expectations! Unlike typical chaotic hotel buffets, the hybrid format here hits the perfect balance between quality and variety. The made-to-order dishes straight from the Mibrasa charcoal oven were cooked to perfection—the grilled steak and lobster were definite highlights. The chilled seafood barrel was fresh, and the service was warm, attentive, and seamless throughout. Special thanks to Bell and the rest of the staff for being so helpful and hospitable! Highly recommended for a relaxed, upscale weekend meal.
Had a wonderful stay at The RuMa Hotel. Thanks to Fira & Maya for warm hospitality and excellent service throughout our stay. They were friendly, attentive, and always willing to help, making us feel truly welcomed. The room was clean, comfortable, and beautifully maintained. Overall, it was a fantastic experience, and we will definitely be back. Highly recommended!
Good hotel and well located; service levels not as good as previous stays. lobby and breakfast bar too busy for a resort hotel.
We had a splendid stay at The RuMa Hotel. A special shout-out to the Front Desk team, especially Kiky, for the warm welcome during our family’s check-in. From the moment we arrived, the genuine hospitality made us feel right at home—it truly lived up to the meaning of “Rumah.” A big thank you as well to Sai from the Bell team, who was very helpful in assisting with our luggage. Our room was spotless throughout our two-night stay, and although I can’t remember the name of the room attendant, they did an excellent job keeping everything clean and comfortable. Breakfast at ATAS was outstanding, with a great selection of food and attentive service. Special thanks to Bell from the hostess team for the wonderful hospitality. Overall, it was a perfect 10/10 experience. We truly enjoyed our stay and will definitely return. Highly recommended!
We had a wonderful stay at The RuMa! What stood out most was the hotel’s distinct identity. The interiors feel thoughtfully designed, with strong architectural lines, warm materials, and subtle references to Malaysian heritage. It feels contemporary yet unmistakably local, giving The RuMa a character of its own rather than the feel of a generic 5 star hotel. The service was equally memorable. We received a warm welcome, and every staff member we encountered was professional, attentive, and well trained. We were especially touched that the team prepared cakes and chocolates for our anniversary without us having to request anything. It was a thoughtful surprise that made the occasion feel even more special. Thank you to The RuMa team for such a warm and memorable stay.
This hotel is awesome. The rooms are so big, with great city view and if you are above level 8 you can see the Petronas Tower from your room. The food is the best we have experienced in a hotel so far. The Staff are so great! The best receptionist was MAS. She was such a lovely person! We will definitely come back. Great location - easy walk to the Pavilion Mall.
Thank you for a truly wonderful stay this is not your typical five-star hotel. The RuMa is the epitome of quiet luxury: from the entrance and lobby to the art, décor, staff uniforms, lighting, and overall ambience, every detail has clearly been carefully curated and thoughtfully put together. A special thank you to Fina, who checked me in poised, polite, and well composed, with a concise yet warm briefing on the hotel's services and facilities. It set the tone for the entire stay. I will definitely be back soon, and will be recommending this property to friends and family without hesitation. Thank you, RuMa team!
This was my second stay at The RuMa Hotel Kuala Lumpur and once again, it was an exceptional experience from start to finish. I would like to extend my sincerest appreciation to Mr Sulaiman, who played a huge part in making this stay so memorable. From the very beginning, he warmly suggested and encouraged us to stay at The RuMa and I am so glad we took his recommendation. His genuine hospitality, professionalism and dedication to guest satisfaction truly stood out. He went above and beyond to ensure that we felt welcomed and well taken care of throughout our stay. It is rare to come across someone who is so passionate about creating memorable experiences for guests. His thoughtful recommendation to try the Sunday Brunch at ATAS turned out to be one of the highlights of our visit. Mr Sulaiman is a tremendous asset to The RuMa, and his exceptional service reflects the very best of the hotel’s hospitality. The dining experiences were equally impressive. Breakfast was excellent every morning, offering a wonderful variety of quality dishes and attentive service. The Sunday Brunch at ATAS was outstanding, with delicious food, excellent selection, and impeccable quality throughout. The food never disappoints. A special thank you also goes to Mr Bell for his outstanding hospitality at the restaurant. His warm personality, attentiveness, and genuine care made both our breakfast and Sunday brunch experiences incredibly enjoyable. He consistently ensured that everything was perfect and made us feel welcomed from the moment we arrived. His excellent service, professionalism, and friendly approach added so much to our dining experience and truly exemplified the high standards of hospitality that The RuMa is known for. Overall, everything was excellent; the room, facilities, food, and most importantly, the people. This was my second visit to The RuMa, and it certainly will not be my last. I look forward to returning again soon.
The best ambience and food. Room is comfortable
Had a wonderful Sunday brunch at The RuMa. The food selection was excellent, with fresh seafood, delicious mains, and amazing desserts. A special thanks to Mr. Sulaiman for his attentiveness and to Mr Bell for his warm hospitality, which made our experience even more enjoyable. The ambience was elegant and relaxing. While the price point is on the higher side, the overall experience, food quality, and service made it worthwhile.
De ambiance, de prachtige setting, geweldig personeel! Het ontbijt was super. Eigenlijk alleen maar superlatieven!
Geen minpunten
الفندق نظيف وجديد وموقعه ممتاز
السعر مرتغع نوعا ما
Very pretty looking, staff were very friendly.
Nothing!
The staff were amazing and very friendly and responsive to our questions
Exceptional stay at The Ruma, would highly recommend. It’s tastefully decorated, very relaxed atmosphere, amazing food and most of all warm and welcoming staff. Thanks so much!
Nothing I can think of
Everything was amazing. The staff are friendly and welcoming. The rooms are luxurious, beds are comfy, bathrooms are very clean. I have no complaints!
Las instalaciones muy lindas, la habitación es completa y cómoda, la cama fue muy confortable! el área de piscina y en general el diseño del hotel tiene muy buen gusto.
El desayuno bufet con poca variedad.
How a 5 star hotel should be! Amazing all round. Exceptional cleanliness, massive bedroom, comfy bed. Great location and friendly staff!
Hotel increíble, desayuno increíble, la habitación es muy grande y con vistas alucinantes. El personal es extremadamente amable y nos ayudaron en todo momento. No podríamos estar mas contentos de la experiencia
No hay nada que no nos gustara
The location couldn’t be any better tbh. We also got an upgrade as first time guests. Even though we had the upgrade the room felt tight especially the bathroom. It was very decent overall though. Possibly would stay again.
The housekeeping was slow and could have paid more attention to detail. The beds were low and bathroom could be a better standard.
Our stay at The RuMa Hotel and Residences was truly one of the highlights of our trip. We came to Kuala Lumpur to celebrate my husband’s birthday and enjoy a special babymoon before welcoming our little one, and The RuMa made it an experience we’ll always remember. The room was beautiful, thoughtfully prepared, and every detail made us feel incredibly cared for. The special decorations and birthday cake were such a lovely surprise and made the celebration even more meaningful. A very special thank you to Auni for arranging everything so thoughtfully. Your kindness, attention to detail, and genuine hospitality made us feel so special. We truly appreciate all the effort you put into making our stay memorable. The hotel itself is stunning, with elegant design, a peaceful atmosphere, delicious food, and wonderful service from every member of the team. Everything exceeded our expectations. Thank you, The RuMa, for helping us create such precious memories during this important chapter of our lives. We can’t wait to return and will happily recommend The RuMa to our family and friends.
We can run out of words while being here. The ambience just makes u wanna be calm, composed and chill One of the most important thing i would really highlight, is the attentivenes of the staff. From the moment you come in to dining to room service everyone seems to be well trained, well spoken and professional. Special thank you Mr Stephen, Ms Adreena, Limon and En Izwan for the wonderful hospitality given to us to make my birthday stay a most wonderful experience.
The hotel itself is excellent. Probably one of the cleanest, best kept hotels in any major city, anywhere. The service however is absolutely superb. Besides the excellent waiters at the restaurant, including the very helpful Mursaleen and his coworker whose name starts with an R (I forget), I’ll mention Danish who has always been extremely helpful upon entry and exit. Today he offered to follow me all the way to through the parking garage while a looked for my rental car and even to wait with the luggage while I went back up to get the internet needed to unlock the car. Extremely professional service from Danish. Thank you all!
The spread for the Sunday brunch is awesome. Food is delicious.
Really great place to celebrate birthday , some food was hit and some is a miss. But overall great experience. Sunday Brunch
A Beautiful architecture with a touch of local heritage... Amazing food, can't get enough of it. It is a nice place to eat with the family.
We had a wonderful two-night stay at The RuMa Hotel. We absolutely loved the interior design and the attention to every detail throughout the property. The hotel beautifully showcases Malaysian culture and heritage, creating a warm and elegant atmosphere. The food was exceptional, with delicious local cuisine served from breakfast through to dinner. It is easy to see why this hotel has received Michelin recognition. What truly stood out was the outstanding service. The staff were attentive, friendly, and always checking to ensure we were enjoying our stay and had everything we needed. A truly memorable experience, and we look forward to returning. Well deserved of its Michelin accolade!
Great view from hotel room. Enjoyable relax trip with my mom and my sisters. We loved the decoration and the vibe of the hotel. Breakfast was a great presentation and food quality was very good too.
Everything! The decor, the amenities, cleanliness and comfort were outstanding. The service was exemplary. A big shout out to Anwar at the front desk for going out of his way for me.
Location good.
Shower door leaked, then broke on day 1. Bar service in Seven bar very slow. Incorrect charge for drinks, tried to dispute on checkout but was given runaround until it was taking so long that it was easier just to pay it. They said they would correct the final charge but never did, inroads amount was billed.
Staffs were extremely nice n friendly. Food also tasted another level.
I highly recommend this hotel! Very nice experience from the moment i drove in. The staff all were warm, cheery and helpful. Check-in was breezy and i was lucky my room was available almost immediately. I love that they attended me and briefed me at the couch rather than at the counter. The room, oh where do i begin..probably the nicest bed i have slept in, this is probably how it feels sleeping on the cloud..so, so comfortable and i woke up refreshed, all my soreness gone! I love everything about the room, really! Very nice and relaxing ambience. The location is also very spot on, easily walkable and short distance to klcc, bukit bintang (thus, trx if you want, not that far) and less than 1km easy flat walk to conlay mrt which is 1 station away from trx. Breakfast, oh dear..excellent! No generic hotel taste, they did not play with the local food, everything tasted good and better than typical outside stall, really worth it! Attentive staff too, they attended you before you even think you need it. I will surely return again for longer stay 😊
Beautiful Hotel, conveniently located walking distance to Pavilion Mall and Suria KLCC. Staff are excellent, especially the helpful and engaging concierge Joshua. Dining is amazing, breakfast is an experience.
Everything about this hotel is above expectations! The staff are amazing and go above and beyond for everything, the amenities are top notch and I found they were never over crowded. The breakfast was of an excellent quality but could do with a little more variety. The rooms were very spacious and the view of the twin towers was amazing! The location was also perfect right in the middle of KLCC and Bukit Bintang with access to each with a short walk or very short grab ride! The complimentary mini bar was also a great touch! There is also a 7/11 right across the street for any other needs.
The only very minor thing I found was with the central airconditioning in the room at times it would not cool down enough or very quickly. Otherwise there is nothing else I can say was a negative about this hotel!
Excelente pequeno almoço! Localização muito boa com facilidades para os vários pontos turisticos de referência.
Had a great time here at ATAS. Food were great and our server named Bell was superb! 1st class treatment. Would definitely recommend this place to famili and friends. Laksa Johor is a must try here. Onde-onde ice cream was delicious. A twist kf traditional and fusion taste. Do keep it up.
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What guests love
Areas to consider
Cleanliness
9.45/10Ideal cleanliness observed in multiple reviews.
Service
9.99/10Extremely helpful and responsive staff praised throughout.
Location
9.76/10Excellent location near key attractions and transport.
Room Quality
9.21/10Rooms described as comfortable and well-decorated.
Amenities
9.24/10Great amenities including a rooftop pool and breakfast.
Value for Money
8.7/10Value matched with high-quality services.
Food and Beverage
9.25/10Breakfast and lunch are particularly highlighted as excellent.
Overall Experience
9.62/10Memorable and satisfying experiences reported by guests.