MORAZEN Surabaya

Reception was good enough, but we couldn't understand each other to the end anyway.

The classic music in 6.30-that strange, it made me up. I think music in lobby might be more relaxing.

Prachtig hotel met vriendelijke personeel. Ontbijt is fantastisch! Mocht ik in surabaya zijn dan boek ik weer dit hotel. Zeer schoon!

nice service,nice room thats all

perfect hotel, good experience

Hood facility, good foot fair price

had a wonderful experience stay in here, the rooms, the facilities and the people really great👍🏻

Location is quite strategic. The team were very helpful especially team in charge were Mas. Yasin & Mas Firman. Food also delicious. Happy and satisfy doing the Castrol outlet gathering here. Thanks so much and keep up the good work!

great atmosphere and nice service

Serivice good,staff nice,good

⭐⭐⭐⭐⭐ An Unforgettable Stay at Morazen Hotel Surabaya From the moment we arrived until the day we left, our experience at Morazen Hotel Surabaya was nothing short of exceptional. I would gladly give this hotel five stars and recommend it to anyone visiting Surabaya. I would especially like to recognize Mira, the Assistant Director of Catering. She did an absolutely amazing job coordinating our engagement celebration and managing every reservation. Mira went far above and beyond her responsibilities to make sure everything was perfect and that we were happy every step of the way. Her professionalism, attention to detail, and genuine care made our special day unforgettable. She treated us like family, and we will always be grateful for everything she did. I also want to thank Rosi, our concierge, for the outstanding assistance he provided. From meeting us at the airport to helping us get settled into the hotel, he made our arrival smooth and stress-free. His kindness, organization, and willingness to help made a wonderful first impression and set the tone for the rest of our stay. Our rooms were beautiful, spotless, and incredibly comfortable. The hall we rented for our engagement was elegant and exceeded our expectations. The food was outstanding, and every meal was delicious. What impressed me most, however, was the level of service throughout the hotel. Every member of the staff was kind, respectful, professional, and eager to help. No matter what we needed, it was handled quickly and with a genuine smile. It is rare to find a hotel where every aspect of your stay exceeds expectations, but Morazen Hotel accomplished exactly that. The exceptional hospitality shown by Mira, Rosi, and the entire staff made this one of the most memorable hotel experiences I have ever had. Thank you, Morazen Hotel Surabaya, for helping make our engagement so special. We will always treasure the memories we made there and look forward to returning in the future. Sincerely, John Ali Buffalo, New York, USA

Selalu stay disini klo ke SBY like second Home

We loved everything about this hotel and the friendly and attentive staff. We were sad to leave, but all good things must come to an end.

櫃檯人員表現冷淡，早餐時間未說明，電梯樓層未說明，原本訂豪華雙床房，她說是單床，結果換到的雙床房間有強烈霉味，床單有多處黑點。

Clean, amazing , good service super comfortable bed

The lift will need to wait for quite some time

As soon as you enter the main foyer, you are greeted with smiles and a wonderful ambience, the diffusers smell wonderful. Great facilities, the rooms were super clean, floor to ceiling windows with very good views of the cityscape.

There was nothing to complain about from my perspective.

Vriendelijk personeel, ontbijt was erg lekker met genoeg keuzes waar je uit kunt kiezen. Smart tv voor in de avond met o.a. Youtube

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such a good hotel to go. the staff, foods, services also🤍

It's ok nice experience and nice staff well-done

Great location and place. See you

Good Experience Hotel at Surabaya

One of the best hotel location in Surabaya. Convenience Store, food, coffee shop, and shopping mall just across the hotel. Many landmark of Surabaya also within walkable distance. Very recommended for people who wanted to explore central Surabaya.

Food quality is subpar. Nothing really standout from breakfast buffet. Attended wedding reception here and the food also subpar. Swimming pool access is rather confusing. Gym is without rental towel available. Water station also not cold.

check in prosess was smooth best hotel

All good, new experiences Bella dan gita

Had a pleasant stay in here! Served by mbak Bella and mbak Gita with excellence.

Pelayanan Ok, Bisa Check in Early. Breakfast Ok, Lunch served by Mba Dita 5 Star Service

nyaman tempatnya enak , pelayanannya enak , such a beautiful memories for quality time

Had a wonderful stay at this hotel! The service was warm and welcoming throughout. Stayed at the executive room, comfiest bed i’ve ever slept on. Special thanks to Kikan at reception for being so friendly and helpful, and to Gita, the restaurant manager, for making every dining experience smooth and enjoyable. The jamu drinks were a highlight—my mum absolutely loved them! Their hospitality truly made our stay memorable. Would definitely come back!

The best in town ! ( bella dan gita )

All good, clean, serving good.

Mooi hotel

Het was vies, vriendin en ik kwamen aangelopen met de backpacks en ze namen ons niet serieus. Hebben wel gratis kamer upgrade gekregen. Maar overal waren vlekken in de bekleding en de douche was niet echt heel schoon.

We very much enjoyed our short stay at Morazen. Staff were extremely friendly and helpful. We ate in the restaurant and really enjoyed the food and service there too.

Bathroom was a little small but really no problem.

It was well maintained and Porsche and the gym and pool were good

All the staff are very pleasant, but the people at the spa were a little strange

Ontbijt ..amazing ! Giga kamers en suuuper vriendelijk personeel .

No comment

Second stay in four days. Gym now open and very good. Top floor bar excellent again. Room large and comfortable. Outstanding service from the staff, especially those in the bar.

Nothing

The room was comfortable and a reasonable size. The top floor bar was very attractive, with good views, great service, good food and a great live band playing. Breakfast buffet was pretty good, though lacked things like muesli, granola, seeds and nuts. Great location for catching trains from Gubeng station.

The towels were tending towards grey rather than white. The gym was temporarily closed for renovation (reopened the day I left).

Tout était incroyable. Le confort, le literie exceptionnelle. Son emplacement est plutôt bien, il n’est pas très loin du centre commercial. Le personnel est au petit soin. Le petit déjeuné est très varié, je recommande

Rien

Good service, clean & excellent breakfast 👍

Room so clean & i really like breakfast menu, so many variant. But lift is only 2 and sometimes we need more times to wait it.

从床品到设施再到位置对于这个价格都很不错

房间里有一点阴湿味

We had the best breakfast of our entire trip. There were so many options, and they offered a great variety of local dishes — it was like a food museum for us! We wanted to try everything. It would be even better if they could add English names for each dish.

none

The room is good, food is good....i feel comfortable spend 4 days in Morazen surabaya The staff also polite and nice to guest

Very good foods. The taste of the foods are balanced. Not too sweet not too sour or too salty. The place is so luxurious where the seats are comfortable, the design and layout of the room looks fancy and inviting. I will give this 4,5 out of 5. The location of the hotel is strategic enough.

a good experience, good vibes, a taste of food excellent will comeback to morazen to stay and chill parking is secure and easy

clean, all the staff very friendly, services was great, but please added another option for the breakfast, and the dessert was too sweet.

外帶式早餐很貼心

Everything was good Good value for money

Only 2 elevators

a hotel in central surabaya with great atmosphere and ambience, and front office staff especially bella, were super friendly and helpful thanks morazen

Nice hotel, warm and charming receptionist especially Bella, cool bar, always go there and served by Farid. Overall this is the best in Sby for below 100 usd

The staff very helpfull especially mas yasin dan bayu thank you! And the hotel is very accomdating the need of our event!

Frühstück, Personal, Lage, Zimmer.

Pool

breakfast

Swimming in the swimming pool in swimsuit seem strange given the majority of guests is dtaring at you (not very good for international standard hotel)

Propreté. Gentillesse et disponibilité du personnel

Das Hotel hat sehr viel zu bieten. Unglaublich großes Frühstücks buffet, tollen Service, guten Wellness Bereich mit Sauna, Wirlpool (Männer und Frauen sind getrennt!) und Swimmingpool und vorallem Saubere Zimmer! Findet man in Süd Ost Asien recht selten.

- die Kissen sind recht hoch und groß aber das ist denke ich personal preference. - eventuell zwei statt einer Rolle Toilettenpapier zu verfügung stellen. Ansonsten gibt es rein garnichts auszusetzen.

The high standard of the hotel stood out by the hotel staff at ALL levels. The room was spotless, and water and bed were great. The view from the 20th floor (room 2010) was goods looking down at the traffic. Similar view from the bar located on the 21st floor. Breakfast and dinner selection were huge, with the dining room making you feel like a VIP. Did not use the pool or excise area. Location to all the places on my bucket list was easy, either walking or taxi.

Absolutely nothing.

Sudah berkali-kali menginap di Hotel Morazen ini srjak namanya masih Grand Dafam, dan fasilitas serta pelayanan nya selalu memuaskan. Keep up the good work

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nice drinks from bayu and angie. Nice ambience, one of the best free talk bar that i've been. If you're in surabaya you should definitely visit here

We stayed here for 3 nights during our holiday in Surabaya and we had a great time. All the staff is super friendly and attentive, especially Sheria and Bella! Thank you, we felt very welcomed. The room is spacious, the view is great, the bed is super big and comfortable. The bathroom is nice and everything is clean. It's quiet, you won't hear anything from outside or from the other rooms. The breakfast buffet is big and you will find a huge variety of food there. Breakfast times are from 6-10am, so perfect if you need to wake up early and also if you want to sleep long. The hotel also provides a spa area with Sauna and Jacuzzi which is great. You can use the gym or swim in the pool. There is a part where kids can play in the pool, although the water is quite cold. Overall our experience was perfect, thank you for having us! If we ever come back to Surabaya we will stay here again.

Le personnel était au top, prévenant et sympathique. Le buffet du matin est aussi assez vaste, ils ont toujours aidé à comprendre quels étaient les plats. Les lits étaient TRÈS confortables, avec plusieurs oreillers.

RAS

Cozy and comfy hotel, good services and the staffs were very helpful. Nice restaurant with a good laksa Malaysia. From the coffee lover all the coffee are ordinary, please improve the coffee bean

Cozy room, safety, food was great tasty, many kind of variety menu and big size, services was good. It was amazed there is digital clock in the room. Pertahankan dan tingkatkan pelayanna yg excellent selalu.. Sheria

good hotel. clean house. complete facilities. Android TV has lots of TV entertainment. There are many variations on the breakfast menu. Basically, just go to Surabaya and stay at the Morazen Hotel. location near Surabaya Plaza Mall. the officers are friendly. good morazen

I'm from room 1911, the room is confortable, the facility is excellent, there's a large pool, a big gym, even a sauna and jacuzzi. Service is really good, and really fast responsive. Breakfast has many variety and taste really good in my opinion. The dining hall is also large so it's never crowded while I'm here. The view from my room is okay I guess, nothing special in the day, but it looks beautiful during the night. special mention to Sheria and Bella

Suasana hotelnya dari awal masuk sudah cukup welcoming, kamarnya juga bagus dengan semua necessities yang lengkap. The facilities dari sauna, jacuzzi, dan kolam renangnya bagus-bagus. The staff (receptionist, kak sherina, and the supervisor) is also very friendly and considerate. Worth it to stay ❤️‍🔥!! Thank you Morazen Surabaya <333

Hiii, i’m an employee who have the chance to stay in this amazing hotel. I did not expect this high-end hotel would be at an amazing cheap prices for their quality and service. I tried the jacuzzi which was amazing and quite unique to experience in a hotel in Surabaya. And thanks to Mba Bella who helped me throughout my stay.

A clean and comfortable room, friendly and helpful staff, and convenient amenities. We appreciate seamless check-in and check-out processes, delicious food and drink options, and a welcoming atmosphere that makes us feel valued. A great experience goes to creating memorable moments for us as guest, with indoor swimming pool, comfortable jacuzzi & sauna, many delicious foods and beverages on buffet area, etc. Overall great experience!

All good the staff is nice, the environment was good! The room also clean, have many variant of food. Thank you Mba Sheria!

Kesini karna direkomendasikan teman dan suprisingly sangat bagus dan nyaman. Sarapan overall pretty good and delicious. Service is also good thank to sheria for good service. Coffee is also good enough

Unbelievable value for money: the room was large, luxurious and comfortable. Staff were very friendly and helpful and the hotel is easily accessible from/to the main train station and airport.

Nothing.

Beautiful people! Lovely service. Great food!

Very comfy beds, amazing huge breakfast buffet, super friendly staff and close to the city centre. Definitely worth a visit! The view from the room is also really nice, you can look all over the city, they have a jacuzzi and sauna, really impressive!

Stay here for one night. The room is nice and clean, facility is complete, the lobby is nice and smells very good, service was excellent. Location is at the middle at the city, close to everwhere. Will stay here again if I get a chance to go to Surabaya

The atmosphere of the hotel is comfortable and clean. The breakfast menu varies, ranging from traditional food to western food. It is highly recommended to stay in morazen, whether on a business trip or a vacation with family. And thank you for Ms. Ebel for assist me during stayed in morazen

our valentine date at laviere is a wonderful experience ❤️ laviere at 26th floor has amazing city view good ambience and romantic table setup is amazing the 5course meal is awesome very good live band 👏🏻 superb service of mas yasin, goodJob👏🏻 thankyou so much laviere at morazen hotel surabaya😇