The Manhattan at Times Square Hotel vs Similar Hotels

Several guests noted outdated and worn rooms, with complaints about bed quality.

Room quality varied, with concerns about cleanliness and amenities needing updates.

Reviews indicated that rooms were small and some furniture was worn out.

Guests described rooms as spacious and well-kept.

Mixed feedback on cleanliness, with some rooms criticized for being dirty and issues with bathroom products.

Cleanliness was a recurring issue mentioned in multiple reviews, indicating a need for significant improvement.

Multiple reviews noted issues with cleanliness, including cockroaches and general uncleanliness.

Some guests mentioned issues with cleanliness, such as unclean chairs.

Consistently praised for its excellent location near attractions.

Many reviews praised the location, highlighting its convenience and proximity to attractions.

Numerous reviews highlighted the hotel's excellent location in Manhattan, close to major attractions.

Many reviews highlighted the fantastic location of the hotel.

Many reviews highlight the friendly and helpful staff, providing a positive overall impression of service.

Staff received positive feedback for being professional and helpful, contributing to a good service experience.

Staff received praise for being friendly and helpful, though some instances of rudeness were noted.

Overall positive remarks about staff being friendly and helpful.

Complaints about limited breakfast options and no sit-down dining area.

Food and beverage options were not discussed extensively, treated as standard quality for this hotel tier.

Complimentary coffee and wine were appreciated, but improvement options were suggested.

Guests expressed mixed feelings about the food options.

Lack of essential amenities like refrigerators and microwaves mentioned in multiple reviews.

Mixed sentiment regarding amenities; some were functional while others were reported as out of order.

Basic amenities were mentioned, but lack of standard items like kettles was noted.

Amenities were generally seen as satisfactory, though some guests hoped for better breakfast options.

Many guests felt the hotel did not offer good value for its price, particularly considering the conditions described.

Value perception was generally fair but affected by cleanliness and maintenance issues.

Guests felt the hotel was overpriced given the condition and size of the rooms.

While some found it expensive, others felt it was worth the price given the location and quality.