Hotel Indigo - Madison Downtown by IHG vs Similar Hotels

While most rooms are noted as comfortable, concerns about bed support reduced the score.

Rooms described as lovely and comfortable, with good views noted by guests.

Overall positive sentiments on room comfort and size, with minor complaints regarding bedding.

While rooms were stated to be comfortable, some mentioned outdated furniture and noise from air conditioning.

Most reviews highlight clean sheets and bathrooms, contributing to a very positive sentiment.

General sentiment from reviews indicates a well-maintained hotel despite some service issues.

Several reviews mention cleanliness positively, but encountered issues like food left from previous guests.

Guests highlighted clean rooms but noted some noise issues with air conditioning affecting comfort.

Guests frequently mention convenient proximity to restaurants and attractions.

Excellent location noted for being close to restaurants and attractions, particularly praised in multiple reviews.

Multiple reviews highlight the prime location and easy access to attractions.

The hotel is ideally located near the lake and downtown, with easy access to local attractions.

Multiple mentions of helpful and friendly staff, especially shuttle drivers like Nathan and Morgan.

Staff was described as accommodating and welcoming, but some guests experienced poor customer service.

Consistently praised in reviews; staff is noted as friendly and responsive.

Many reviews praised the friendly and helpful staff, indicating a high level of service.

Food service is not mentioned, implying average expectations for this category.

Mixed reviews on the restaurant service and pricing.

Generally good feedback, though there were specific complaints regarding breakfast delays.

The restaurant received positive feedback, but some guests did not eat there.

The shuttle service is a valued amenity, but some guests expected more related services.

Spa services available but were criticized for being overpriced; however, some reviews were very positive.

Positive sentiments on amenities, but mentioned limitations like no spa and gym quality.

The hotel features great views and a good selection of amenities, though some guests found parking inconvenient.

Some reviews mention the hotel being overpriced without premium services justifying the cost.

Comments suggest it may be overpriced based on experiences shared by guests.

Concerns regarding pricing and lack of inclusive breakfast noted in a negative review.

The overall experience and location make it a worthwhile stay, despite minor inconveniences.