The Westin Bonaventure Hotel & Suites, Los Angeles vs Similar Hotels

Room had cleaning issues and a strange smell, affecting overall quality.

Room quality varied; some rooms had issues with layout and temperature control.

Mixed reviews on comfort; some experienced issues with room arrangements.

Rooms are often described as comfortable, spacious with great bathrooms and character, but several comments mention small or dark rooms, street-noise and small bathrooms in some units.

The room was clean and quiet, but experience with hotel food was not good.

There were notable cleanliness issues mentioned, including dirty carpets and the need for better attention to room cleanliness.

Several reviews mentioned that rooms were old and gross, with some bathrooms peeling.

Multiple reviewers explicitly praise cleanliness (e.g., 'La propreté du lieu est irréprochable', 'clean'); one mention of a sewage issue, but overall cleanliness is reported as very good.

Great location, very convenient for nearby attractions and events.

The hotel is praised for its good location with beautiful views.

Hotel is in a prime location with many attractions nearby.

Many reviewers praise the central location and walking access to attractions and dining; a minority note it can feel far from some central areas or that the immediate neighborhood can be seedy with homelessness/urine smell—overall location sentiment is very positive but mixed.

Staff was very friendly and helpful, though there were some negative experiences reported.

Staff is described as very friendly, accommodating, and providing good service.

Staff were consistently welcoming and attentive, with specific praise for dining experience.

Service is frequently highlighted as excellent, helpful and hardworking ('staff were excellent', 'staff super-helpful', 'very patient and sympa'); a few isolated reports of unfriendly staff or slow restaurant service, but overall service sentiment is strongly positive.

Food was poorly rated, with reports of bad room service.

Breakfast and restaurant offerings were highlighted positively.

Food quality praised, especially service in the dining area.

The roof terrace restaurant and food are explicitly praised ('great food at the roof terrace'); there are occasional service slowdowns and temporary closures due to filming, but overall F&B is well regarded.

Hotel provides various amenities, though parking issues were noted.

The pool and rooftop areas received positive feedback, enhancing the stay.

Good facilities, though the Club Lounge was closed during the stay.

Rooftop restaurant, pool/bar and characterful public spaces are praised; however filming during some stays limited access to main restaurant and gym, and parking/valet issues were noted.

Good location and facilities for the price, except for some concerns about food quality.

Some guests felt the pricing did not match the overall quality, especially with extra charges.

Despite being paid with points, unexpected fees still felt excessive.

Mixed sentiment: some call it 'great value' and 'luxury for a nice price', while others describe the hotel as 'very expensive' and criticize high parking/valet costs—net sentiment below the overall target.