Los Angeles Airport Marriott vs Similar Hotels

Generally described as comfortable and tidy, with some minor complaints about the air conditioning and outlets.

Issues with room allocation and size were noted, affecting the overall rating.

Rooms are described as comfortable but needing updates; overall okay.

Rooms described as practical, spacious and comfortable with large bathrooms and good showers. Some guests noted overly soft beds or occasional bedding issues.

Some reviews indicated that the room was clean, but a strong cigarette smell was noted in the washroom which lowered the score.

Multiple mentions of cleanliness issues, such as wet carpet and unclean conditions.

Mixed reviews mention cleanliness issues, including foul smells and a need for better maintenance.

Generally described as modern and clean (multiple mentions). A few reports of gritty sheets and an initial cigarette smell in one room lowered this slightly.

Close proximity to the airport and local attractions were highlighted positively.

Convenient location close to the airport with easy access to metro.

Convenient location close to the airport, though some guests feel it's a bit isolated.

Consistently praised for being right by LAX with frequent free shuttle service; excellent choice for short stays near the airport.

Multiple reviews praised the staff for being friendly, helpful, and accommodating.

Positive sentiments about staff being helpful and friendly.

Most reviews highlight courteous staff and good service overall.

Repeated negative comments about check-in staff being rude or unhelpful, long waits and an overbooking incident; these service issues meaningfully dragged this category down.

Several mentions of disappointment in the breakfast options and restaurant quality.

Good food quality mentioned in multiple reviews, though with minor complaints.

Limited food options with negative reviews on quality and availability.

Standard quality for this hotel tier (not specifically discussed in reviews).

Guests enjoyed various amenities like the M club and airport shuttle, although parking fees were high.

Positive comments about amenities like the bar and breakfast, though lacking specifics.

Limited amenities with complaints about the restaurant and expensive parking.

Good on-site amenities reported (free airport transfer/shuttle, pool, gym, late check-out availability). Minor complaints about very cold AC in hallways/fitness room.

Breakfast and parking were noted as overpriced, affecting perceived value.

Standard expected quality for the price range mentioned.

Some guests feel the cost is high given the parking and limited food options.

Mixed to negative: some guests felt value was good, but multiple significant complaints about undisclosed destination/resort fees, large security deposits and price discrepancies reduced perceived value.