Holiday Inn Asheville - Biltmore West by IHG

We had a wonderful stay. Everything was even better than expected the room was exceptionally clean, comfortable, and the service was outstanding. We really enjoyed our time here and would definitely stay again!

Everything was great from start to finish! There was really nothing negative to point out we had a wonderful stay and would definitely recommend it!

Breakfast

Noisy poolside near our window.

Breakfast was good. Staff was happy to help me solve my problem. I didn't love a lot about it, to be honest.

The first room smelled like Raid bug spray. Sheets had hairs embedded in them, and some crumbs or something. I asked to move rooms, which they accommodated. The next room smelled better. However the sheets were once again not perfectly clean. Overall, for $250 for one night, this was a real bummer. Hotels should be the cleanest, most amazing place for one night at the price, and this was not.

The property and room was clean and adequate. Location was good and it was quiet. Staff was kind.

Major issues with checking in and billing. Staff could not find my reservation and once they did, they placed a $685 hold on my card (full price of the room) despite the room being prepaid. It took 48 hours for them to refund the money. When I got home, I noticed an additional charge for $485 on my card. I called the hotel; however I was unable to reach the actual front desk and was told they would get a message to the manager and I would hear back in 48 hours. This means I will have that money gone from my account for at least another 4 days. I’m very unhappy with this. I also reserved and paid for a king suite and was told none were available. I was not offered a refund for this.

Staff was great

Pool was dirty the whole week! Never cleaned

The rooms were clean and had great AC during July heatwave.

A bit loud but nothing unreasonable

Wow is all I can say!

beautiful lobby and indoor outdoor pool Comfy small quiet restaurant and bar sweet staff good location near highwat

breakfast good but expensive room not cleaned daily

Clean and comfortable. Nice restaurant on site with great staff. Great location. Great value.

Conference room that we rented for wedding rehearsal dinner and the staff that waited on us. Kitchen staff that cooked meals were great. Wait staff was great.

Had to pay for Breakfast, homeless people camping out by back entrance and in the parking lot. We stayed four nights and had to call maintenance 3 different times for problems.

Gostei mais do quarto, espaçoso e confortável

Da distância da cidade

Clean,very friendly

Nothing

breakfast ok but on the expensive side grill very good bed good

Breakfast was OK, but didn’t like that I had to pay $16 for it. It’s the first place I’ve ever had to pay for breakfast.

Not paying for the breakfast.

I liked the hotel bar, the big open lobby, and the beds in the room. The location of the hotel was convenient, as you could hop on the highway easily or you could travel through som residential streets and get to the down town area with little fuss.

One of the elevators was broken, another had an issue of the 5th floor button getting stuck. The room, while not bad in itself, felt cramped and the mini fridge was hidden away in a cabinet, so I didn't even discover it until day 3. I also would have appreciated coffee from the lobby being available at all times, as the coffee in the room itself was a couple of k-cups but zero creamer... Also, $50 per night incidental fee is crazy. I'm glad I had the extra $250 available but it felt kind of outrageous when most places I've stayed is $20 or a flat like $80-$100.

Beds were extremely comfortable! Staff was very friendly. Breakfast was ok.

Coffee at breakfast was not very good

Liked the pool didn’t use it but it was nice and unique

No hot tub

Front desk. Everyone makes mistakes, and this lady doesn't give two turds. Enjoy my money I paid for the room with no solution to my problem.

Is it very convenient for us since we have family near by.

The restaurant and the indoor pool for the kids

It is in a great location and the staff is wonderful.

1) The plants next to the handicapped parking spaces do not allow the passenger access to the vehicle once parked. This has been a problem for years. 2) I have stayed here many times and this is the first time my room had a preschool sized toilet. It was extremely low.

Would have been completely fine if we would have got the 100 dollar deposit back like the front desk said we would.. the staff at the restaurant beside the indoor pool could definitely use some help

There was a restaurant and bar. We ate there and the food was good it just took a while to get it.

We had to take cold showers. I called the hotel before booking online and the lady at the desk never said anything about having water issues in the rooms. No one wants to pay over $200 a night and have to take a cold shower. The next morning the lady at the desk said I’m sorry but we have someone working on the problem.

It was a lovely property. Well maintained. We were very tired so it was great there was a very good restaurant on the property. The staff was very nice.

The rooms were a bit small and there was no complimentary breakfast

Rooms were up to date and Dove products included toiletries.

Pool wasn’t very heated as said and the indoor hot tub had been filled in… the indoor hot tub would have been GREAT!!!!

Everyone was very nice and the Hotel was so clean. We had breakfast every morning and it was delicious. Thank you

Breakfast was not free like most hotels. It was too expensive at $15.00 per person so we did not eat there.

Breakfast was amazing, the hotel room was so nice!!

Great hotel horrible location.

N/A

N/A

The staff there was extremely welcoming and friendly. The lobby was beautifully decorated for Christmas Holiday Season. The room was clean and smelled nice and clean too. Our room was easy to locate and for being on the 2nd floor we didnt have to do stairs or elevators with the entrance in the back being on the 2nd floor, that was a nice surprise since we had our dog with us that isn't a fan of stairs or elevator doors.

The door to the room was difficult to open as if it wasn't even with the door frame and was scrapping the frame as we would open and shut it. The bed wasn't the most comfortable, but it was better than other hotels we have stayed at. The room itself was extremely quiet (no fan from ac). The walls must be paper thin because we could hear everytime someone in a room next to us blew their nose and flushed the toilet (the flush from the bathroom in the room next to was louder than when we flushed the toilet in the room we stayed in).

Nice common area.

The room did not match when I booked on booking.Dot com. The staff basically said it was booking.Dot com issue not them. One of the elevators are still out of service.And I think it's been months. The caulking looks like it's been done by a four year old in the bathroom very unprofessional.

Right off the road so easy to find. Friendly staff, wonderful bar/grill downstairs so no need to leave for dinner. Super clean and a great price.

NA

Modern, clean and reasonable prices

Great hotel, professional and friendly staff, very clean and comfortable hotel and room. Food was very good, plus plenty of parking!

Highly recommend!

The staff allowed the noise in the lobby to continue going on with no respect for other guests. There was a large group of boys…a baseball team and the parents…that completely took over the pool and lobby area. This hotel has an indoor pool as a part of their open lobby. The noise was deafening on Friday and Saturday nights until 10 pm when the pool closed. We were visiting family and could barely carry on a conversation.

Great location, nice hotel with huge lobby with indoor pool. Quick check in. Room upgrade with balcony.

Hotel was fine….TV had no local channels and phone to call the desk was out.

Awesome service and clean

Staff! Amazing and efficient! The room was good, the food was good (not great) but the staff especially at check in was really nice, polite, knowledgeable, and friendly. Offered helpful area advice.

Clean hotel, nice accommodations, easy access to highway...

Very nice hotel.

Nothing.

Nice hotel

Convient to Asheville and the airport. Nice common areas to hang out in. It was nice to have a bar and restaurant inside the hotel. Food and drinks were good.

I booked online via Expedia and then

Good choice for passing thru

Located close to our destination

Pet friendly so it smelled like dog, older building so one elevator was out of order, shower drain was slow and toilet needed a couple attempts to flush

The air in my room was not working. I called the front desk, and a staff member came to the room and fiddled with it. The air began to work. Around 1 am, I woke up, and the air had stopped working again. I had an early morning, so I didn’t contact the office again. I had to get out early the next morning, but I had a very sleepless night.

Great property.

We did not spend much time in the hotel on our visit, but the room was nice, the bed and linens were great. The breakfast was a little expensive so we found other places to eat. We did not want a buffet - too much food for us.

Beautiful lobby, bar & dining available, energetic & upbeat staff responded immediately to problem opening door

Comfortable, clean rooms, easy parking

Shsb

Close to Biltmore. Nice fridge in room. Nice hot water in bath.

The desk clerk on Sunday morning July 13 was very rude. She put the reservation through twice and didn’t care so I had to go the next day and get another desk clerk to fix it. The very rude woman was in her 50s and blonde. She should be fired.

Good

I enjoyed my visit. The staff members were all polite, helpful, courteous and nice. The bed was extremely comfortable. The lighting in the bathroom was great for makeup and hair. I had problems with understanding how the AC in the room worked, but staff helped me out with that,

I loved everything about this hotel, especially the on-site food choices

There was nothing I didn't like.

T

We were guest given a handicap room which we didn’t need facing the indoor pool. When we requested a trim change, it was immediately switched to the second floor in a much nicer room. Other than that, the hotel was nice and the staff was pleasant. They offered a breakfast buffet for an additional cost. Our room rate should have included the breakfast at no additional cost. The hotel was renovated in 2022, and Asheville tends to have higher rates, so we expected that. However, during a 6-week road trip, we’ve stayed at nicer hotels that always included breakfast. Other than that, this hotel was nice.

Ok place for one nite

We ate in the restaurant. its always good!

The chicken tenders were terrible. I ate one, left the rest. The kitchen needs help.

All the staff we interacted with were very warm and courteous. The hotel has a very cozy bar/restaurant area. The atrium of the hotel was also very zen with a fireplace and fountains, lots of light and comfortable spots to read a book with a cup of coffee.

Kids loved the unique indoor outdoor pool.

Room was a bit small. Hotel was a bit noisy until around 11:30pm.

In town for softball tournament and the place was clean and staff was friendly.

Staff was welcoming and courteous. Accommodated a late check out due to having to attend my sons graduation. Lobby was very clean and quiet. Room was clean. A/C was very cool.

Room door was sticking and loud. Need better condiments for in room coffee machine to match the look and feel of the Inn. Pool area had lots of ants in the seating area so an occasional spraying wouldn't hurt.

Beds were comfortable. Room was clean. Nice location. Most of staff were friendly and helpful. With the exception of the blonde haired bartender. My husband could not get her attention to help him. He finally gave up and left.

U could hear every little noise from the rooms next door and halls. Could hear man in room next to us snoring all night. Pool couldve been nice if it looked cleaner. Bottom appeared dirty.