Holiday Inn Express Edinburgh City West by IHG vs Similar Hotels

Rooms had some comfort issues like uncomfortable sofa beds.

Rooms generally clean but soft mattresses may not suit everyone; some show signs of wear.

Reviews consistently noted poor conditions in rooms, such as unpleasant odors and dirt.

Spacious family room but cleanliness concerns were noted.

Generally clean but some complaints about stained carpets and uncleaned rooms.

Several reviews mention cleanliness issues, such as dust and hair on the bathroom floor and unreliable hot water.

Multiple reviews highlighted issues with cleanliness, including dirty rooms and bathrooms.

Some comments about dirty rooms and maintenance issues.

Convenient location with easy bus access to city centre.

Conveniently located near Haymarket and bus stops for easy access to the city center and airport.

Location was mentioned positively by several guests as a pro.

Ideally situated for town centres and near transport.

Consistently positive feedback on staff being helpful and friendly.

The staff is consistently described as friendly and helpful.

Many guests appreciated the helpfulness of the staff in resolving issues with room conditions.

Best customer service, staff went above and beyond.

Mixed sentiments about breakfast quality and variety.

Breakfast offerings were limited and often ran out, indicating a need for improvement.

Breakfast options were noted positively in several reviews.

Breakfast was poor with limited options.

Standard facilities with some improvements needed in variety.

Basic amenities met expectations but some items like the breakfast buffet were inadequate.

Some basic amenities were appreciated, but many items need updating.

Good amenities but restaurant service issues mentioned.

Good value but parking charges were a downside.

Reasonable for Edinburgh prices but overall quality reflects a low star rating.

Guests felt that prices did not match the quality of the accommodations.

Felt overpriced considering the poor breakfast variety.