Crowne Plaza Leeds by IHG vs Similar Hotels

Complaints about uncomfortable beds and tired rooms.

Rooms were reported to be clean and comfortable, though some issues were noted.

Some rooms were dated and needed refurbishment; one guest mentioned that the bed was uncomfortable.

Rooms considered spacious and comfortable by most guests, though some complaints about cleanliness.

Several mentions of unclean rooms and dirty items found.

Some reviews mention unpleasant smells and concerns about hygiene.

Cleanliness wasn’t as expected in certain rooms; some reviews mentioned shabby conditions.

Some stains mentioned and cleanliness concerns noted in several reviews.

Location was frequently described as great with nearby attractions.

Great location for events and attractions.

Location is consistently praised, with easy access to train stations and city amenities.

Many reviews praised the central location, which was convenient for guests.

Staff received high praise for being welcoming and helpful.

Staff were consistently described as friendly and helpful.

EXCPTIONAL STAFF. Staff received high praise for their exceptional service and kindness.

Staff were friendly and helpful overall, with good customer service highlighted.

Food was generally received well but had some issues.

Breakfast was well-reviewed, but some issues with specific items were noted.

Breakfast was frequently praised for good selection and quality.

Breakfast quality received mixed reviews; some detrimental remarks on items served.

Amenities were mentioned positively with some concerns.

Amenity concerns mentioned were about the elevator and lack of a fridge.

Breakfast and WiFi were positively noted but overall amenities could improve.

General satisfaction with amenities, although some noted issues with breakfast setup.

Value noted as good overall despite some shortcomings.

Generally considered reasonable, but some felt prices at the bar were high.

Good deals were mentioned, but the conditions in certain rooms raised concerns.

Overall good value mentioned, particularly for central location and room quality.