Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel vs Similar Hotels

Overall, the rooms were comfortable, but size was mentioned as an issue and some aspects, like decor, felt dated.

Older hotel with minor issues in the bathtub/shower.

Several complaints about the quality of beds and the state of some rooms.

Complaints about room quality, including mildew and dated rooms.

There were issues with the refrigerator and stains on the carpet, indicating cleanliness could be improved.

Clean had everything we needed. Housekeeping staff was excellent.

Consistent mention of clean and comfortable rooms, despite some complaints regarding overall room condition.

Some complaints about mildew smell and dated rooms.

Several reviews highlighted the excellent location near attractions and the convention center.

Great location near restaurants and shopping.

Frequently praised for its great location.

Excellent location near shops and convention center; very convenient.

Staff was described as friendly, attentive, and accommodating, which reflects high service quality.

Staff were very attentive and friendly. Excellent customer service.

Exceptional and friendly staff highlighted across multiple reviews.

Staff was generally friendly and attentive throughout the stay.

Breakfast service was noted as slow with unsatisfactory options, which affected the overall dining experience.

Food at the restaurant was delicious, but drinks are overpriced.

Mention of a nice outdoor seating area for breakfast/drinks.

Breakfast ended early; some valued the variety, while others had concerns.

Basic amenities were available, but room features like the thermostat malfunctioned, impacting the stay.

Limited amenities like no microwave, basic bar and restaurant feel.

Mixed reviews on amenities; some dissatisfaction with pool availability and mattress quality.

More could be offered; breakfast options could improve.

Some guests felt that the value did not meet the price charged, indicating concerns about worth.

Some items perceived as expensive, such as food and beverage.

Overall good value but some guests felt it didn't meet the Westin standard.

Some guests mentioned issues that could lower perceived value.