Holiday Inn Express Spokane-Downtown by IHG vs Similar Hotels

There are mentions of saggy mattresses and outdated rooms, which detracts from the overall quality.

Mixed feedback; some rooms are comfortable while others require updates.

There were comments about poor temperature control and unclean conditions affecting the room quality.

Rooms were spacious but had issues with odors and broken amenities.

Some reviews note issues with cleanliness, particularly regarding the housekeeping details and old rooms.

Multiple mentions of cleanliness with positive sentiments, but some negative aspects noted.

Several reviews mentioned cleanliness issues, including hair in the bathroom and dirty rooms.

Some reviews mentioned odors and cleanliness issues.

The location is repeatedly highlighted as convenient and well-situated.

Consistently described as great and in a convenient spot for various activities.

Multiple reviews highlighted the great location for accessibility and attractions.

Excellent location close to downtown and river walk.

Overall, the staff is frequently praised as friendly and helpful.

Staff interactions described as warm, professional, and considerate.

Most reviews praised the staff's friendliness and helpfulness, though there was one instance of disappointment.

Staff were pleasant and went out of their way to make guests feel welcome.

Breakfast options are highlighted as great and well-received by guests.

Positive feedback on breakfast but issues with specific food items noted.

The restaurant staff received positive feedback, highlighting a good dining experience.

Restaurant's breakfast received positive feedback.

The property is noted for good breakfast options and thoughtful amenities.

Amenities generally enjoyed, but with mentions of some issues like the pool being unavailable.

The hotel provides nice amenities, although some underwhelming features were noted.

Amenities like the hot tub and parking were well received.

Most guests feel they received good value for their stay, despite some room quality issues.

Guests noted reasonable pricing but also pointed out the need for updates.

Guests found the price reasonable in relation to the quality of their stay.

Affordable prices for the restaurant and good quality.